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Rito Reviews 723

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TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the yarn, and appreciate the excellent prices, often noting they are significantly lower than competitors even with international shipping and tariffs. Many consumers highlight the smooth ordering process and the care taken with packaging. However, some customers also noted issues with delivery, including missing items, damaged packages, and significant delays, particularly for international shipments. A few people were dissatisfied with the customer service regarding these delivery problems, mentioning difficulties with tracking or receiving replacements.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers praise the yarn, describing... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast and smooth... See more

Order

Reviewers highlight positive aspects of order. Many customers express satisfaction with the ordering process,... See more

Price

Customers consistently express satisfaction with the pricing, finding it affordable and reasonable. Many... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the yarn... See more

Based on these reviews

Rated 5 out of 5 stars

The selection and prices can't be beat. The international ordering process from the US was smooth and transparent. My order arrived in perfect condition within a week. The customer service is prompt a... See more

Rated 5 out of 5 stars

The shipping was delayed a bit but the fact of the notifications regarding this being timely and so courteous made the experience a non-issue. Also, the care taken with the packaging showed the car... See more

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

723 reviews

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1-star

Replied to 79% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Yarn is beautiful

Yarn is beautiful. Delivery was fast. There weren't any additional fees other than the ones I had already been told about.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing selection and customer service

So happy with you ability to have the dye lots for the two yarns that I didn’t have enough of to finish my sweater. I bought my yarn on holiday in Germany and I couldn’t find it in the US. The yarn shop sent me to you to find more as she was out and it worked. My sweater is being blocked as we speak!! I’ll be checking your website next time I’m in the market for yarn!!

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Great prices

I got the yarn, all in the same dye lot, in a reasonable amount of time! It’s exactly what I was hoping for.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

exceptional customer service

The team is really helpful, super professional, kind and very knowledgeable. I had various people helping me with issues i had with my first order and they always went above and beyond to make sure i was satisfied. The level of customer service i experienced with just one rito order is better than i’ve experienced my entire life in canada. And let’s not even get into the amazing prices that just make you trust the shop. It is very refreshing when a business isn’t blatantly and very obviously trying to scam you and rip you off and overcharge you out of greed. Overall insane experience with rito and i couldn’t be more appreciative of such a well rounded business :) Fortsæt det gode arbejde!

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful yarn

Ordered their blown yarn- Infinity Hearts Lily, on Jan 15th and received on Jan 27th. It is a beautiful product with a fair price and reasonable shipping timeframe.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

I love Rito

I love Rito! I live in the US, but I’ve ordered from Rito many times and they’re great!

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

I have been eating for my package ,but…

I have been waiting for my packagefor almost aonth ,but haven't received yet.

February 4, 2026
Unprompted review
Rito logo

Reply from Rito

Hi Sharon,

I’m sorry that your package was not delivered as expected.

Today, on 5 February, I sent you an email confirming that your package was lost in transit, and I also confirmed that I have processed a refund for your order.

If you have any questions, you are welcome to reply to my email.

Best regards,
Jeppe / Rito

Rated 2 out of 5 stars

Still waiting for a package and it was…

Still waiting for a package and it was shipped almost 4 weeks and keep telling me it’s slow shipping times while I watch the package go to every state but mine!! Won’t order here again I’m never gonna get the package and they won’t replace. Lost my business.

January 8, 2026
Unprompted review
Rito logo

Reply from Rito

Hi Jennifer,

I’m very sorry that you have had this unsatisfactory experience.

After reviewing the case, I can see that your package is still in transit with USPS, which, as you know, has taken far too long. I have therefore processed a full refund of your order, and you should receive the amount in your bank account within a few business days.

If you have any questions, you are always welcome to reply to our most recent email.

Best regards,
Jeppe / Rito

Rated 5 out of 5 stars

They were very responsive when items …

They were very responsive when items ordered were out of stock with options for my order. My order came quickly to the USA.
Note: they do have a weight shipping limit so I couldn’t get my full order delivered, I had to edit my order to meet their limit, I have never had to do this, even with other yarn co. in this country.

January 15, 2026
Unprompted review

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