Riverside Insurance Agency Malta Limited Reviews 338

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and effectiveness. Many appreciate the straightforward and rapid process for purchasing policies, often noting the clear pricing and competitive rates. The website is frequently described as easy to use and understand, making the setup and renewal processes stress-free. However, some people mentioned issues with the claims process, finding it complicated and frustrating, with requests for additional documentation. Conversely, a small portion of people felt that claims were handled promptly and efficiently, with quick payouts and minimal fuss.

What people talk about most

Service

Users describe positive interactions with service, with many customers expressing satisfaction with the... See more

Price

People report positive experiences with price, often noting excellent and reasonable pricing for products and... See more

Claim

Customers had ambiguous experiences with claim, with many reviewers reporting positive interactions, noting... See more

User experience

Consumers find the user experience to be positive, highlighting its simplicity and ease of use. Many... See more

Website

Reviewers highlight positive aspects of the website, with many finding it clear, simple, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are buying our annual car hire insurance for many years and always got an excellent service. Be it with a claim or questions asked.As an example single rental excess insurance with Iceland extensi... See more

Rated 5 out of 5 stars

Online communication ,policy information and set up was totally stress free and straight forward. Have already recommended you to a friend. Keep doing the right things

Rated 5 out of 5 stars

I am happy with the product offered by Riverside and with the service they provide. My rental car was bumped into whilst parked and Riverside were very helpful in assisting me in my claim and in payin... See more

Rated 5 out of 5 stars

Thanks to the person (Emily) that was on the CHAT! she helped me to buy the product I needed. The website was giving all kind of problems. In fact, due to the website issues, I was about to buy the in... See more


Company details

  1. Insurance Agency
  2. Car Leasing Service

Written by the company

Riverside Insurance Agency Malta Limited Is the independent European Union arm of Riverside Underwriting Limited owned brand Questor Insurance an award winning independent provider of vehicle hire excess distributed in more than 20 countries, delighting our customers with unexpectedly personal customer service, claim handling and web development from the UK and Malta.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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Rated 5 out of 5 stars

"The most efficient insurance I’ve ever had."

Riverside Malta is pure efficiency. When I had an accident, I only had to send the documentation and a few photos, and in just a few days, I already had a solution.

Top-tier service, kindness, and results. This is the insurance I recommend.

February 18, 2026
Rated 5 out of 5 stars

Good service

After a small problem renewing a policy. I asked for a callback and it was sorted immediately.

January 9, 2026
Rated 5 out of 5 stars

This is an absolutely reliable company, don't hesitate

This is an absolutely reliable company that always honors its commitments. I will continue to use them because they have proven their professionalism. I enthusiastically recommend them to everyone I know who rents cars regularly./ Esta es una empresa absolutamente confiable que siempre cumple con sus compromisos. Seguiré contratándola porque han demostrado su profesionalismo. La recomiendo con entusiasmo a todos mis conocidos que alquilan coches con frecuencia.

June 3, 2025

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