Riverside Insurance Agency Malta Limited Reviews 341

This is an absolutely reliable company that always honors its commitments. I will continue to use them because they have proven their professionalism. I enthusiastically recommend them to everyone I know who rents cars regularly./ Esta es una empresa absolutamente confiable que siempre cumple con sus compromisos. Seguiré contratándola porque han demostrado su profesionalismo. La recomiendo con entusiasmo a todos mis conocidos que alquilan coches con frecuencia.

Your customer service lady was charming, knowledgeable about your product I requested and very polite. This is my second time of using your company and a delight to deal with. The lady is an asset to your company.

Good reputation and after sales customer care

Same price as last year.
Easy renewal process.

The booking process is very straightforward and had it done in no-time.. I liked the fact that almost all information required to help me choose the right cover that I needed, was readily available.

Fast and easy process for making insurance. Hope it will be the same in case of claims, if necessary.

Efficient communication, clear guidelines and smooth transaction.

Very pleased every year, many thanks.

Tuve un problema con una empresa de alquiler de coches que me hizo un cargo injustificado por supuestos daños. Presenté toda la documentación a Riverside Insurance y su gestión fue impecable: clara, rápida y profesional.
En pocos días analizaron mi caso y me reembolsaron el importe completo sin poner trabas. Es una tranquilidad enorme contar con un seguro que realmente responde cuando lo necesitas.
Totalmente recomendable — eficacia y seriedad al cien por cien.

I had an issue with a car rental company that made an unfair damage charge. I submitted all the evidence to Riverside Insurance, and their response was absolutely professional — clear communication, quick assessment, and a full refund issued without any hassle.
It’s a great relief to deal with an insurer that truly stands by its customers.
Highly recommended for efficiency and reliability.

No issues smooth transaction

Have used the policy a couple of times and each time its worked smoothly and quickly. Can't fault the efficiency and the effectiveness. Definitely a policy I'll keep renewing.

It is simple, they perform as advertised. The product is properly explained and now several years of use have always given me benefits and peace of mind.

Easy to book this policy. A nice-to-have when renting a car as it covers several risks not covered by CDW.

Great service. They paid out when I had an issue with car rental. Premium has reduced significantly also. Highly recommend

After having some difficulty getting the car hire insurance online, I sent an email and was responded to very quickly.

Title: Extremely disappointed — insurer refuses to pay after 10 months - Riverside Insurance (Orchard claim number 10038271/EN)

I filed a legitimate refund claim within my policy limits and provided all required documentation (car repair invoice, rental invoice, car rental agreements and my bank statement showing a charge of €2,502 debit). I also facilitated direct communication between the rental company and the insurer to speed resolution.

For 10 months, both the insurer and I requested confirmation from the rental company. The repair centre charged €3,160.96, the rental company charged me €2,502 (the maximum under the rental agreement) — there is clear evidence of the actual cost. Despite this, the insurer has repeatedly delayed and is using this discrepancy as an excuse not to process my refund.

Customer service was unhelpful, slow to respond, and failed to provide a firm timeline. After 10 months of follow-ups, I still haven’t received my refund or a satisfactory resolution. I cannot recommend this insurer based on my experience.

It was reasonably priced. I didn't need to claim so didn't really use it.