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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Week 3 progress

I'm up to week 3 now my skin looks great, cheek area and eye area have improved a lot. My skin is smooth nearly all wrinkles are gone. However my skin looks thinner, I'm concerned about the product harming my skin permanently if i continue to use it. Anyone experiencing this too?

November 13, 2024
Unprompted review
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Reply from Riversol

We are so glad you are seeing results and your skin is getting healthier - keep going!

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Rated 5 out of 5 stars

Great skin care line!

I have been using this line of products for 6 months. I use the gel cleanser, anti ageing serum, retinol and lightweight moisturizer. Occasionally I use the glycolic peel. My skin has never been better. After turning 40 I wanted a simple straightforward anti-aging skin care routine. Riversol is exactly that! My skin is moisturized and evenly toned. The lines on my forehead are all but gone and my eyes aren’t too far behind. I did not expect a miracle but Riversol exceeded my expectations. I did not experience any allergic or otherwise adverse reaction at any time using these products. Online purchase and delivery has always been trouble free. Product is packed securely to avoid damage and leaks. I have not had to reach out to customer service as of yet so I cannot speak to response time and level of care. However I can confirm this company is legitimate and that the products are effective.

May 1, 2024
Unprompted review
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Reply from Riversol

Thank you for such a thoughtful and detailed review!! we’re so happy Riversol has exceeded your expectations and become part of your routine 💙

Rated 5 out of 5 stars

I would give it a 5

I would give it a 5. Nothing works like it. Reasonably priced

December 20, 2023
Unprompted review
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Reply from Riversol

We’re thrilled you’re loving the results and value 💙

Rated 5 out of 5 stars

I absolutely love the Riversol product…

I absolutely love the Riversol product line. I have workrd for Chanel and la mer and used their products which are great. I'm 78 years old and didn't think at my age any produck would make a difference. I've been using Riversol dor 6 weeks and I can't praise it enough. I get compliments about the tightness and glow constantly. and my skin is so soft. I love it.

August 10, 2024
Unprompted review
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Reply from Riversol

We’re honored to be part of your routine and thrilled you’re seeing such wonderful results 💙

Rated 5 out of 5 stars

Amazing and only day 4…

I am in the sample period of use right now day 4. I don’t usually write reviews but I had to this time. Today after my cleaning moisturizer and anti age serum I turned on the spot light because I noticed my face looked different. To my utter amazement my fine lines around my lips and eyes are vanishing before my eyes. My skin feels tighter and the glow is dazzling. I am a frequent flyer of all the different skin care products like go pure and agency. I have seen more changes in days of use of the Riversol than months of use of the others. I am so excited to imagine how my skin will look in the coming weeks. If you’re on the fence with this one do yourself a solid, and try the samples first. There’s a reason they offer the sample that others don’t. They know what they have!
Good luck on your journey!

August 7, 2024
Unprompted review
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Reply from Riversol

Wow!! thank you for sharing such an incredible experience. We’re so excited you’re already seeing changes and can’t wait to hear how your skin continues to improve 💙

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Rated 1 out of 5 stars

Horrible experience

My experience with this company has been awful! I liked the product samples and decided to place an order, but I encountered an issue and needed to contact the company. Despite trying to reach out via their website, phone, email, and chat for three days, I've received no response. I'm starting to question if this is even a legitimate company. I strongly advise against doing business with them.

Beware!!!

July 1, 2024
Unprompted review
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Reply from Riversol

We are so sorry you had this issue last year. I am happy to share that our Customer Service team answers 86% of calls within 10 seconds and 98% within 30 seconds when you call us at 1-866-774-8377. Our teams are happy to help from Monday to Friday, 5 a.m. to 5 p.m. PST, and on Saturdays, 8 a.m. to 4 p.m. PST.

We have very high service levels on email, chat, Facebook Messenger, Instagram our Contact Form on our website. We are eager to help!

Rated 1 out of 5 stars

I just received my sample today

I just received my sample today. I have scoured the internet looking for REAL reviews. I’m concerned with applying this to my face due to the mixed reviews. One person wrote they had to go to their doctor to get medication to help with the burn on her/his face. I’m going to start by doing a test on the inside of my wrist. Hopefully this product will work as described and not as some of the horrific reviews have stated. I will continue my review after using the product.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

Trying to return products I purchased

Trying to return products I purchased. They are very difficult to deal with in terms of returns.

May 16, 2024
Unprompted review
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Reply from Riversol

Hi Pam! Sorry to hear you've been having trouble with a return. Please note that our return policy is 60 days as mentioned on our website. You can reach us via email at info@riversol.com or you can call us on 1-866-774-8377

Rated 1 out of 5 stars

The first five day Do a patch test first application to start…

The first five day application to start the sample kit badly burned my face and neck to a point that medical intervention had to be sought.
A doctor checked the ingredients and questioned why alcohol was in it and it did not come with a warning.
A prescription for a topical steroid was issued to counter the inflamed skin.
A patch test should be used first for the kit claiming to fight facial redness.
Just to add clarity the severe burns to my face occurred in the first 4 days of step one. Although alcohol is present as you move forward with each step, it is more present.
The first 5 day intro is cleanser and moisturizer. The moisturizer was the cause of the severe reaction.
You refer in your response that alcohol assists in the anti aging formulas. However, this was not an anti aging program. It was for rosacea treatment to reduce redness and alcohol does not reduce redness in sensitive skin, but irritates it.

April 28, 2024
Unprompted review
Riversol logo

Reply from Riversol

Hi Debra, sorry to hear about this reaction. Specially Denatured Alcohol is included in some of our products. When Specially Denatured Alcohol is formulated correctly, it can be an extremely beneficial ingredient in skincare. It helps other ingredients (such as Vitamin C) to penetrate the skin more effectively and can increase the effectiveness of anti-aging skincare.

From Dr. Rivers's own words: "If you were to apply pure alcohol on a cotton swab to your face you would dry out your skin. But if you formulate it properly into skincare it can help increase ingredient penetration, act as an emollient, or in the case of Riversol even help the skin to retain water. SD alcohol specifically helps to reduce the volume of a solution by encouraging evaporation of the water. This means active ingredients have less liquid to travel through en route to your cells".

It seems odd that your Doctor was not aware of this, but this ingredient is actually included in a lot of other skincare lines! And no warning is required when such a small amount is included in each product (less than 0.01%)

Wishing you a speedy recovery and we hope you find the right skincare line for your skin!

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Rated 5 out of 5 stars

I've been using Riversol products for…

I've been using Riversol products for quite a few years now and love them, I will be 63 May 4th and I've been told so many times I don't look my age, people say I look 50, can't be any happier.

April 29, 2024
Unprompted review
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Reply from Riversol

That makes us so happy to hear!! thank you for your loyalty, and we love that you’re getting so many compliments 💙

Rated 5 out of 5 stars

Game changing products 10/10!!!!

I honestly do not know why these aren’t 5 star reviews. I’m shocked that the reviews are only 4 stars. I’ve been an esthetician for 20 years now, and Riversol by far has some of the best and most affordable products. Their glycolic peel and anti-aging serum are by far my favorite. Riversol has some GAME CHANGING products when it comes to skin care for ALL skin types. Their products are by far high quality. Coming from working for only cosmetic dermatologists as a medical esthetician, I strongly vouch that these products are to die for. I give their products a 10/10 rating!!!

February 28, 2024
Unprompted review
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Reply from Riversol

Thank you so much for your incredible review and professional endorsement. 10/10 means the world to us 💙

Rated 5 out of 5 stars

The size of the sample was unexpected

The size of the sample was unexpected! It lasted for almost 2 weeks!!! Very pleased with that. Georgina is really sweet and helpful , the products are excellent

September 1, 2023
Unprompted review
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Reply from Riversol

We’re so glad you loved the sample size and had such a great experienc, thank you for your kind words and support 💙

Rated 1 out of 5 stars

Extremely rude if you don't buy

Extremely rude if you don't buy. Only out for a sale

April 6, 2024
Unprompted review
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Reply from Riversol

Hi D, thank you for your review. Could you please email our customer service manager at georgie@riversol.com to discuss this further? We pride ourselves in ensuring we do not pressure anyone into buying, hence why we offer 15 days worth of free samples to ensure you like the products before you buy. We would like to discuss who you may have spoken with so we can take the appropriate action. Thanks!

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Rated 5 out of 5 stars

I did the free samples and its really…

I did the free samples and its really good skincare I actually love how the moisturizer feels on my face ♥️

March 1, 2024
Unprompted review
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Reply from Riversol

So happy you’re loving the samples and that moisturizer glow! Thank you for sharing 💙

Rated 5 out of 5 stars

Its a great product 10 stars up.

I just have to say there is a great difference in the use of these products. I love it all my face feels tight,there's a glow,and yet it's baby soft. My wrinkles around my mouth are less noticble. And my neckline looks a lot better than at the beginning. Not much I can do about the loose skin on my neck. Thank you for this product. And for the samples. I'm about to reorder Anti aging reparation serum. Love this one.

March 29, 2024
Unprompted review
Riversol logo

Reply from Riversol

Thank you for the amazing review, we’re so happy you’re seeing such beautiful results and love that you’re reordering 💙

Rated 5 out of 5 stars

I’m just excited that’s why I am …

I’m just excited that’s why I am writing this review just after 3 days using refreshing facial gel cleanser for sensitive skin and daily moisturizing cream. After using the cleanser for first time I noticed the difference.it removed all my makeup with first round and ooo..my god …the glow on my skin was flawless.I will update more after 1 month for sure… stay tuned :)

March 18, 2024
Unprompted review
Riversol logo

Reply from Riversol

We love your excitement, so happy you’re already seeing that glow! Can’t wait to hear your one-month update 💙

Rated 2 out of 5 stars

The skin cream isn't anything over the…

The skin cream isn't anything over the ordinary, it works fairly well, but the website is sketchy and honestly dont trust their pay method. I dont trust it and will be sticking to another brand.

March 22, 2024
Unprompted review
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Reply from Riversol

Hi Larissa, thank you for your review. Sorry to hear you don't like our website, we're working hard on improving it to ensure it's as easy to use as possible. Could you please clarify what you found to be sketchy on the website?
As for payments, they are all secure and we have had no issues with this up until now!
However we appreciate your thoughts and feedback!

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Rated 5 out of 5 stars

So far so good. I’m a believer.

I've suffered with facial redness and occasional adult pimples for a long time. I’ve lost count of the skincare products I’ve tried, including prescriptions. Riversol is the only product that has cleared up my skin.

I was skeptical when I first ordered the free trial sample. It didn’t clear up my symptoms completely but the products impressed me enough to order the redness serum and the anti aging set. After 6 months of use, I’ve noticed my face is no longer red. People have commented on the change, it’s that noticeable. My face overall looks revitalized. Even my neck looks better. I’m 58 and have not always been a sunscreen user.

I’ve recently ventured into their mask, retinol and neck cream. So far so good. I believe I’ve found my product.

Everyone can react differently to various brands so I’d recommend you try the free trial pack first because it’s a bit expensive. For myself, it’s worth the price for the results I’ve had.

August 31, 2023
Unprompted review
Riversol logo

Reply from Riversol

Thank you for sharing your journey with us, we’re so happy you found what works for your skin and are seeing such meaningful results 💙

Rated 4 out of 5 stars

I have been using the 15 day trial and there is some difference.

I have been using the 15 day trial and I have noticed my skin feels smoother and is starting to look smoother. It clearly states on the package you will not see full results in the 15 day trial period so my deep forehead wrinkles are still there but don't look as defined. Definitely thinking about ordering the full size products... Also mine has been lasting a little longer than the 15 days.

February 29, 2024
Unprompted review
Riversol logo

Reply from Riversol

Thank you for sharing your honest feedback, we’re so glad you’re already noticing smoother skin and appreciate you giving the trial a try 💙

Rated 3 out of 5 stars

My skin feels so soft!

My skin definitely feels softer. I'm not seeing much change otherwise. The 15 day trial doesn't provide 15 days worth of use. I think this will deter people from buying the product.

February 14, 2024
Unprompted review
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Reply from Riversol

Hi Wendy! We have been providing these sample kits for almost 10 years, and we provide more samples than any other skincare line out there. Most skincare lines only offer 1 sample of each product. We also do not provide these samples so that you see results within 15 days. We provide them so that you can see if the products are good for your skin, and to ensure you get no reactions, before you decide to purchase. I hope this helps clarify things for you :)

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