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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, noting significant improvements in skin health, hydration, and appearance. Many appreciate the gentle nature of the products, especially those with sensitive skin, and highlight the positive impact on issues like redness, dryness, and aging concerns. The user experience, from website navigation to the ease of ordering, is frequently described as positive. However, some customers expressed dissatisfaction with aspects of the ordering process and customer service. A few people mentioned issues with product formulas changing without prior notification, and some experienced problems with orders, such as damaged items during shipping or unexpected charges. There were also occasional reports of products not meeting expectations, like a strong, unpleasant smell or a lack of desired results, and a few individuals found the customer service responses unhelpful or dismissive regarding their concerns.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers express satisfaction with the products,... See more

Quality

Users describe positive interactions with quality, highlighting that products are gentle and effective, even... See more

Order

Consumers have mixed feelings regarding the ordering process. Many customers praise the ease and speed of... See more

User experience

Clients share positive opinions on user experience, with many praising the ease of use and navigation of the... See more

Customer service

People report positive experiences with customer service. Many customers describe the service as fantastic,... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Riversol products for a few years now. I started with the starter package and there were items that worked for my skin as well as some that didn't. Ordering is quick and easy. The we... See more

Company replied

Rated 5 out of 5 stars

Riversol is one of those brands that focuses on real skin improvement instead of quick fixes. If your goal is calm, healthy, balanced skin—especially if you struggle with sensitivity—it’s a solid choi... See more

Company replied

Rated 5 out of 5 stars

I love Riversol products! They are so gentle to my skin. I am using antiaging trio with eye cream and retinol cream for normal to dry skin. I will continue using them. It’s been almost a year since I... See more

Company replied

Rated 5 out of 5 stars

It took a long time to find a skincare product that didn’t inflame my sensitive skin. I tried a few Riversol products after receiving a sample pack six years ago and have been a regular customer ever... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

Board-certified dermatologist Dr. Jason Rivers created Riversol after more than 20 years of clinical dermatology to offer a safe, anti-aging solution for his patients with sensitive skin. In 2018, Dr. Rivers made samples of Riversol completely free for everyone to try. Reduce the look of wrinkles, dark spots, and sun damage.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

834 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 61% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow!! 🤩

Wow!!! 🤩 Got a very generous sample that took a bit of time to arrive but started to use it and was blown away. I’ve now placed my first subscription order and plan to use this ongoing. Love the way it feels on my skin especially the anti age serum.

April 27, 2025
Unprompted review
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Reply from Riversol

Amazing! This is the typical reaction when customers try our free sample, and we LOVE it! Thank you so much for your generous feedback and for returning to make a purchase.

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Rated 3 out of 5 stars

Generous Sample

They give out a generous sample without having to commit to anything… The cream to me however reminded me of Elmers white glue from grade school…(texture ,consistency and slight oder )…This product did not feel good on my skin and is not for me… Riversol is worth a try this is just my personally experience with the product..

February 23, 2025
Unprompted review
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Reply from Riversol

Thank you for sharing! Our catalogue includes three moisturizers and a body lotion. If you liked the cleanser and the serum, we could find a moisturizer that is a better fit for your skin.

Rated 5 out of 5 stars

Sold after just two weeks of free sample

I’m on week two of sample kit and I’m sold!! I just ordered the full size of the three that were in sample kit..my skin is so finicky but this seems to be one that my skin loves!! I’m super excited to see my results after a month or two! Just wish they had something for textured skin from acne and chicken pox and large pores.but my skin is looking so much healthier!

April 1, 2025
Unprompted review
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Reply from Riversol

We are so excited you're seeing results! We also have a few products that can help make your skin look and feel smoother. Please give us a call after a few months with the Trio so we can make some recommendations based on the new state of your skin.

Rated 5 out of 5 stars

I have been using Riversol products…

I have been using Riversol products since 2021 and am very happy with their customer service and products. Their products contain no perfumes and are perfect for even the most sensitive skin (like mine). Excellent Canadian Products.

March 29, 2025
Unprompted review
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Reply from Riversol

Thank you so much!

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Rated 5 out of 5 stars

I received the sample kit and now I'm a customer !!

I received the sample kit and was completely surprised to see a real difference in my skin. I have combo skin and my skin hasn't looked this good in years!! I had reached a point where I skipped moisturizing my face as other products just sat on my skin & did nothing to help that I could see. And even the 'clean' products wound up clogging my pores. I've not tried their retinol yet but once I finished off the intro kit - I use the /refreshing Gel Cleanser, the Anti-Aging serum, eye repair treatment, and the daily moisturizing cream.... and LOVE it all!! I did receive the exfoliating gel to try and really liked the way it made my skin look and feel.

January 21, 2025
Unprompted review
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Reply from Riversol

Thank you so much for sharing!

Rated 5 out of 5 stars

Great product and great customer service

I have no idea why anyone is making negative comments about burning and bad service. I have experienced quite the opposite. My skin has never been better and I just turned 70. I have used top name brands and this is one of the most affordable products that have worked. Customer service has been excellent. I received an email about free shipping and when I realized I had missed the opportunity I emailed Riversol. They extended the free shipping to me as a complimentary jester. It's a good product with good customer service. (for the people that say their skin burns.....you did not follow instructions so it's your own fault. Stop the blame game)

March 25, 2025
Unprompted review
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Reply from Riversol

We are so happy to be on your skincare team!

Rated 1 out of 5 stars

Seems like a scam

They advertise a free sample, but never send it. Seems very scammy. Personally would not buy expensive, unheard of products without trying it first.

March 19, 2025
Unprompted review
Riversol logo

Reply from Riversol

All our trio samples are sent via either USPS or Canada Post through untracked letter mail. Sometimes, the samples get lost in the mail, and our customer service team would happily work with you to get our samples in your hands.

We also offer a 60-day money-back guarantee on your first Riversol purchase. This means if the samples still get lost in the mail, you can order our full products (sent as tracked packages), and if you are not satisfied, you can return them for a full refund!

Rated 4 out of 5 stars

I noticed my skin looked more youthful

I noticed my skin looked fresher and more youthful after only a week of using the samples. I am ordering the kit now. The price might seem a lot for some people, compared to drug store brands. But for good products, these are priced well. I once bought a moisturizer for $295 !!

February 28, 2025
Unprompted review
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Reply from Riversol

<3 Thank you so much!

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Rated 1 out of 5 stars

Riversol SCAM. READ THE BAD REVIEWS. WARNING SKIN REACTIONS!

UPDATE 3/18/2025. NO CONFUSION RIVERSOL! THAT WAS YOUR REFERRAL SOURCE ON FACEBOOK AD POSTED BY YOUR COMPANY, RIVERSOL SPAM ADS! ARE YOU NOT AWARE OF YOUR OWN COMPANIES REFERRAL SOURCE? SO STUPID!!!!
NO, I WILL NOT TRY YOUR PRODUCT. SO MANY NEGATIVE REVIEWS WITH HORRIBLE SKIN REACTIONS TO THE PRODUCT. KEEP YOUR TRASH CREAM…. Original review 2/18/2025: Riversol SCAM! Facebook scam to get email addresses.
The referral source was Facebook.
What do you call a referral source?
Do not send me spam emails scammer.
***email From: "Riversol" info riversolcom
Since we value our customers’ privacy so much, we don’t actually accept orders that come through certain referral sources. That way there can’t be any leaks of your data.
Thank you for your understanding and if you have any questions, please don't hesitate to reach out.
All the best,
Rory Signature
Rory
Customer Service Manager
Riversol Skincare
info Riversol com
1-866-774-8377
Instagram Facebook
Our mailing address is:
Riversol Skincare Solutions Inc.
1395 Boundary Rd.
Vancouver, BC V5K 4T9
Canada

February 17, 2025
Unprompted review
Riversol logo

Reply from Riversol

Thank you for sharing your feedback. We understand your concern about receiving emails and the cancellation of your sample order. We want to assure you that Riversol is not a scam and we value the privacy of our customers immensely.

It appears there was a misunderstanding regarding the referral source for your sample request. As explained in the email you shared, we have specific security measures in place to protect customer data. For this reason, we sometimes have to cancel sample orders that originate from certain unverified referral sources. This is to prevent any potential data leaks and ensure your information remains secure.

We want to emphasize that the safest and most reliable way to obtain our free 15-day sample is directly through our official website at www.riversol.com or via our official Facebook store. These are our verified channels, and we guarantee the security of your information when you order through them. We provide one sample per household, sent through the mail.

We absolutely do not sell customer data. Millions of customers have successfully tried our products through our sample program and have gone on to experience the benefits of Riversol in their daily skincare routines. We are committed to providing a safe and effective skincare experience.

We apologize for any confusion caused by the cancellation of your sample order. We hope you will consider trying our samples through our official channels and experience the Riversol difference. If you have any further questions, please feel free to contact us directly at 1-866-774-8377.

Rated 1 out of 5 stars

I received my sample package the other…

I received my sample package the other day. I read the directions. Before i cleansed my face before bed tonight i came online to re-read the directions. All was well for about 2 minutes. I felt like my face was heating up. After i bit it was becoming uncomfortable. Then i had some sting in my right back thigh. I got up to put a compress on my thigh. When i looked in the mirror it scared me to death. My face was beet red and burning. Is this normal? I have never had any other product to do this to me. I immediately got my Regular cleanser and washed my face off. Its been 30 minutes now and im still feeling some effects. I have never been allergic to anything. Aldo i dont have sensitive skin. I was so hoping that the advertisment i saw that enticed me to send off for the sample would do as the advertisement stated. Right now i want to throw it all away. Is this a normal reaction for this product?

February 14, 2025
Unprompted review
Riversol logo

Reply from Riversol

We are so sorry you had this experience Joanna. This is highly unusual!

During the first five days of our fifteen (15) day sample program customers use our cleanser and moisturizer at night, and rinse their faces with just water in the morning. No other skincare should be used during the test period because we want to avoid potential irritants and reactions. Our products are formulated for sensitive skin, so they are very gentle. The cleanser and moisturizer help balance the pH levels of your skin, but have no active ingredients. This is why the rapid skin purging you mentioned is so unusual - there could be a reaction between your previous skincare routine and the new one you are testing with Riversol.

Customers who experience this should stop using their previous skincare for a few days, wash their faces with just water during that time, and then start our sample program. The serum would not be introduced until Day 6. Some skin purging is normal, but what you described is inconsistent with our customers' typical experience—especially any impact on your thigh.

Rated 5 out of 5 stars

I have used Riversol products for…

I have used Riversol products for approx 3 years and love their skin care. I swim 5 days a week and the chemicals are brutal on my skin. Riversol is so soothing and best of all their cream cleanser is so gentle that I use it on my lids and lashes without issue. Their products are mid range priced.....not the cheapest but they last. I use the Anti Aging Trio and the V2 Corrector.....and my skin looks better and better.

February 5, 2025
Unprompted review
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Reply from Riversol

<3 Thank you so much!

Rated 1 out of 5 stars

Terrible Customer Service, BEWARE if you have any issues

I received an email regarding satisfaction with my sample, however, I did not receive my sample in the mail yet. I replied to the email indicating that I hadnt received it, and "Jon" told me that since it was their 2nd attempt to send samples that I hadnt received, he was giving me a coupon code for 30% off a purchase. I replied, telling him that I would not be purchasing any Riversol products with trying first, as I have skin allergies. He replied back, was very passive aggressive, indicating only that he was removing me from any further emails. Very bad Customer Service skills. If I was to purchase hundreds of dollars worth of product from Riversol, and had an issue, a problem with delivery, an allergic reaction, is this the type of Customer Service I would receive? If I was THINKING of buying anything from this company, I will NEVER purchase from Riversol based on these interactions with their Customer Service Staff.

January 29, 2025
Unprompted review
Riversol logo

Reply from Riversol

Thank you for taking the time to share your experience with us. We sincerely apologize that your sample did not arrive and that your interaction with our customer service team left you feeling dissatisfied. We understand your frustration, especially given your skin sensitivities.

We appreciate you raising your concerns regarding our sample delivery process. Our free sample program is designed to allow customers to try our products before making a purchase. To manage the high volume of requests, we utilize untracked letter mail through Canada Post or USPS, and we limit samples to one per household. Occasionally, as you have experienced, these shipments can encounter delivery issues beyond our direct control.

When a second attempt also fails, it often indicates a specific delivery challenge with untracked mail to that address. At this point, we offer a discount code as an alternative, as our tracked, insured shipping for paid orders provides a more reliable delivery experience.

We understand that offering a discount code isn't a substitute for trying the sample, especially if you have sensitive skin. We genuinely regret that we couldn't resolve this to your satisfaction.

We also want to reassure you that we stand behind our products. We offer a 60-day hassle-free money-back guarantee on your first Riversol purchase. This means that if you experience any issues, including allergic reactions, with paid orders, you can return the product for a full refund.

We value your feedback and are committed to improving our customer service. We are taking your experience as an opportunity to review and refine our processes. Thousands of customers have had positive experiences with our products and service, and we would welcome the opportunity to earn your trust.

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Rated 5 out of 5 stars

Riversol is the best

I have been using riversol for over a year now. I love my skin regiment a lot. There is one thing i need to say to people who have rosacea and red skin. Get treated through your dermatologist and get on the right meds. Then get riversol. I have been on antibiotic for my face for about 6 months. Low dose goes a long way. Also on a topical gel. This has helped me a lot. I started out with the Riversol redness regiment and worked very well. No issues. Then i decided I wanted to step it up to the anti aging and I have not had any issues. Best thing I ever did. I wish the price would come down some but they do have a point system now and you can put it toward product. I don't ever want to stop. I use the gel cleanser, peel, serum, and light cream. At night i use the neck cream. I tried a sample of the new all body lotion and no greasy residue. I will get that with points at a certain point.
I have severely sensitive skin and local store shelf product did not work. I probably spent more money trying different products and i stopped at Riversol. Thanks

June 1, 2024
Unprompted review
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Reply from Riversol

We appreciate your feedback! We are happy to be on your skincare team!

Rated 1 out of 5 stars

Made skin red and irritated.

I hate to give a smaller company a bad review but I bought this product in hopes of alleviating some of the redness that sometimes plagues my skin. My skin has actually been really calm lately and I used this cleanser and cream because due to winter conditions I believe, my skin has been looking dry. Well, this made my skin red and irritated which is super frustrating as it had been calm lately. I feel like I wasted my money.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

I love love LOVE Riversol!!!

I love love LOVE Riversol! Been using their products for 5+ years and have never been disappointed. I’m surprised more people aren’t familiar with it but maybe cause they’re in the UK?

Regardless, theirs is THE ONLY skincare line that has my skin looking flawless, and I have VERY difficult skin.
Cystic acne that involved 3 rounds of Accutane instead of the typical 1, 2 rounds at most. I’ve tried every prescription out there along with skincare lines, steroids, topical ointments, you name it. It’s been exhausting!

Try it out if you’ve tried everything else and want a TRUE BLUE that will stop all your searching!

December 22, 2024
Unprompted review
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Reply from Riversol

We second that motion! Thank you very much!

Rated 2 out of 5 stars

Customer service is marginal

I used the trial set and liked it so I decided that I would purchase a bundle kit and added another product. As it is close to Christmas I thought I would gift the items to family. However, after waiting a long time for the package to arrive I followed up. The tracking link said it had been delivered but I didn't receive the package. I followed up with the company who showed a picture of the package sitting near my front door. I have a sign on my front door requesting that packages be left in my Deliveries Bin out of view. My front door is about three long steps from the sidewalk and open so easy target for thieves. The package was stolen. The company will not reship replacements even though I show clear instructions on my front door. This particular courier is notoriously sloppy, one package was actually on steps to front door and another they delivered to the front patio was also stolen. That company replaced my package which was super customer service. This company basically said too bad, no sense of accountability for the couriers they use. Sure i received a couple of emails, then they said it was delivered and they are a very small company that can't afford to replace my items even though the courier was at fault. So I am out $240, not a small amount and I need to purchase new gifts. I won't be buying more products from this company based on this unsatisfactory experience. Sometimes the goodwill that a company extends can come back many times with positive referrals. This isn't the case here, I feel that I was pushed aside as a customer and I am very disappointed. I bring in small businesses to my graduate business classes and we focus on brand awareness and market growth, customer service and differentiation in competitive markets. This won't be one of the good examples I provide to the graduate students or highlight in our podcasts. Just one customer, but we all have networks.

December 12, 2024
Unprompted review
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Rated 5 out of 5 stars

The best Anti-Aging solution

Thank you Riversol! I’m in my 40s and I’ve been using the Riversol Anti-aging system for over two years and it’s the best system I’ve ever used. It’s more affordable comparing to other anti aging system I’ve tried like R&F, Lancôme, Clinique ect… everyone should try this it’s worth every penny :)

December 4, 2023
Unprompted review
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Reply from Riversol

Thank you for your amazing support! We’re honored to be part of your routine and thrilled you’re loving your results 💙

Rated 3 out of 5 stars

how many people are being ignored??

Hello, I really like the product. My skin does look brighter. I did however only received six little packets from the trial ones and i see that its suppose to be nine. I have tried to talk to anyone in this company about it and i have been completely ignored. So its really not that big of a deal except for that if i buy these products and something went wrong I really believe i will be ignored about that too. I have seen other comments and they are saying dthe same thing as me. You have a very good product here and your blowing off many potential customers because of any type of meaningful conversation about problems that may arise. I realize now that they are not going to talk to me about a couple of packets if they wont even talk to a paying customer. Oh well, i love the skin care. It really delivers but at those prices i wont take a chance that I will be ignored if a problem should arise.

November 21, 2024
Unprompted review
Rated 1 out of 5 stars

I don't know about these reviews if…

I don't know about these reviews if they're posted by company employees or paid people. I thank you for sending what I would refer to the most expensive product I have ever come across. I don't care for ingredients that are made from petroleum. I'm not risking my skin for a product I will not buy, even IF it works. Sell it in Hollywood, they might have the cash you want.

November 19, 2024
Unprompted review
Riversol logo

Reply from Riversol

We appreciate the chance to address the question of ingredients. Some popular apps evaluate ingredients in isolation without considering their concentration or interaction within a complete formulation. This approach can lead to misleading conclusions.

To illustrate, I would suggest you consider the analogy of ethanol: pure ethanol is dangerous, but moderate consumption in wine is not. Similarly, the dose of an ingredient determines its safety profile.

Our products are developed in collaboration with Dr. Rivers, ensuring they are both safe and effective, especially for sensitive skin. We conduct rigorous testing to guarantee their quality and safety.

All reviews that you see anywhere online are from real people. Our products are fairly priced, but stay connected to our mailing list so you can access our excellent deals throughout the year.

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