The effectiveness of the staff was the great. The fast online process was great. The same day deposit was very timely. The much appreciated/needed convenient early payoff is a blessing to those of us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
River Valley has made my life better by helping me get funds quick and easy. Their representatives are always super nice, never judgmental, and quick and efficient. I am so glad I chose them to help m... See more
Company replied
I am extremely happy how fast and easy it was to get funds before my payday. I applied in the afternoon and the money was in my account the next morning. I was able to get funded by applying and compl... See more
Company replied
Brittney was the most helpful and patient Customer Service Agent I have ever had. As a retired teacher and school administrator, I have dealt with people of all personalities. She is so kind and pro... See more
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Company details
Written by the company
River Valley Loans puts our customers first with the best in benefits and customer service. We never charge prepayment penalty fees and in most cases, we can have your funds deposited the same day you apply. We want to help everyone that we can when an unexpected financial expense happens.
Contact info
PO BOX 222, 57339, Ft. Thompson, United States
- (833) 987-4837
- feedback@rivervalleyloans.com
- rivervalleyloans.com
4.7
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a quick response without any…
I got a quick response without any problems
December 31, 2025
Unprompted review
Reply from River Valley Loans
Thank you for sharing your experience with us, Pamela! It’s great to hear the positive feedback. Please don't hesitate to reach out to us any time at feedback@rivervalleyloans.com or at (833) 987-4837.
Fantastic customer service
Fantastic customer service, application process was easy, and funding was quick. Great Communication as well.
December 23, 2025
Unprompted review
Reply from River Valley Loans
Thank you for your review Brittani! We appreciate the feedback and look forward to the opportunity to serve you. Let us know if you have any questions at feedback@rivervalleyloans.com or at (833) 987-4837.
Quick no issues
December 29, 2025
Unprompted review
Reply from River Valley Loans
Thank you for taking the time to leave this positive review. We appreciate your business.
Reply from River Valley Loans
Hi Aracelis, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
They charge 667% interest
They charge 667% interest. Yes, hundreds. That’s not the first thing you see on your terms either and they don’t care to mention it. In two months for a $1200 loan I paid them $1,600 and called to see where I was at yesterday and 0 of it went to the principal. This is criminal.
December 26, 2025
Unprompted review
Reply from River Valley Loans
Hi Sierra, thank you for reaching out. We are always here to help.
We are firmly committed to ensuring that our customers have a clear understanding of the fact that this is an expensive form of borrowing. As such, we make it a top priority to provide them with a comprehensive breakdown of our rates and terms, while also providing full disclosure on all fees associated with the loan well before originating the loan. Our goal is to ensure that our customers are fully informed and equipped to make informed decisions regarding their borrowing needs, while also fostering a culture of transparency and trust in all our dealings.
We strongly encourage our customers to take advantage of our no pre-payment penalty policy by paying off their loan early. Doing so will result in substantial savings on interest charges. Additionally, customers have the option to make additional payments towards the principal balance of the loan, which can help reduce the overall cost of borrowing. We believe that these options provide our customers with greater flexibility and control over their finances.
Please feel free to contact us directly at feedback@rivervalleyloans.com or (833) 987-4837 at your earliest convenience so we may resolve this issue.
Thank you.
This experience was quick and easy!
December 24, 2025
Unprompted review
Reply from River Valley Loans
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick and easy as possible. We appreciate your business.
They are always willing to assist you.
December 26, 2025
Unprompted review
Reply from River Valley Loans
Thank you for your review, James! We appreciate the feedback and look forward to the opportunity to serve you. Let us know if you have any questions at feedback@rivervalleyloans.com or at (833) 987-4837.
Best By Far !!
River Valley has made my life better by helping me get funds quick and easy. Their representatives are always super nice, never judgmental, and quick and efficient. I am so glad I chose them to help me out during stressful times.
December 24, 2025
Unprompted review
Reply from River Valley Loans
Thank you for your feedback, Steph! We are proud of the dependable, quality service that we provide. It’s great to hear that you were fully satisfied with your experience with us! Thank you for being a loyal customer!
The process was very easy
The process was very easy. Not time consuming. The funds were deposited quickly.
December 23, 2025
Unprompted review
Reply from River Valley Loans
Hi Patricia, we appreciate the five-star review – thank you! We’re happy to hear that our Customer Care team made it easy for you. Thank you for choosing River Valley Loans!
A wonderful collaboration
I really appreciate how your staff made me feel to be able to receive help during tough times and my experience of how professional they were with me. Thank you so much !!
December 22, 2025
Unprompted review
Reply from River Valley Loans
You're most welcome and thank you for the review, Brian! We're glad our staff was able to help you with the funding you requested in your time of need. Let us know if you have any questions at feedback@rivervalleyloans.com or at (833) 987-4837.
Juan G
Juan G, was very understanding I was upset during my call. He was kind and patient. He has great customer service. Thank you Juan G for being there for me as a human first and customer second, sincerely!!!
December 12, 2025
Unprompted review
Reply from River Valley Loans
Thank you so much for leaving us a fantastic review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
They made it fast and easy very little…
They made it fast and easy very little hassle if any they were super nice I mean it was just a pleasant experience all the way around
December 20, 2025
Unprompted review
Reply from River Valley Loans
Thank you for the review. We are pleased to gain this feedback as we do strive to make the loan process as quick and easy as possible. We appreciate your business.
River valley has helped me in a…
River valley has helped me in a tremendous way and I appreciate them so much
December 19, 2025
Unprompted review
Reply from River Valley Loans
You're most welcome and thank you for the five-star review, Charlie! We're glad you chose us as your lending partner.
I received instant help with my issue…
I received instant help with my issue thank you so much
December 17, 2025
Unprompted review
Reply from River Valley Loans
You're most welcome and thank you for the five-star review, Nina! We're glad you chose us as your lending partner.
River Valley is by far the best place…
River Valley is by far the best place to get a LOAN! It was easy to navigate through their system and approval came quicker than I expected. I will be a reoccurring customer for life!
December 16, 2025
Unprompted review
Reply from River Valley Loans
Hi, David, always great to hear positive feedback! Thanks so much for taking the time to write this review. Any questions or concerns you may have, please don’t hesitate to reach out to us at feedback@rivervalleyloans.com or at (833) 987-4837. Thank you for being a River Valley Loans customer!
Entire process
Entire process, from “Hello” to processing completion, under Twenty minutes. Less than six hours later, cash was in account.
December 15, 2025
Unprompted review
Reply from River Valley Loans
Thank you for sharing your experience with us, Tony! It’s great to hear the positive feedback. Please don't hesitate to reach out to us any time at feedback@rivervalleyloans.com or at (833) 987-4837.
If your going through hardship this is not the company for you …
Update: I received a email stating River valley replied to my comment so I called them and again they couldn’t help me so I stand on what I said first on here ………………………………….I have reached out I am going through financial hardship I have got my payment lowered and a. Deferment I will have to file bankruptcy . I was trying to continue to making my payments but was asking for the interest to be knocked off so I’m not inncontinus debt through the next year all the other company’s worked with me and are allowing me to only pay back what I borrowed except this company . I have called and they won’t budge . So if you’re ever in a bind don’t count on this company to help very much . I will now have to file and will be going to my attorney general .
December 16, 2025
Unprompted review
Reply from River Valley Loans
Hi Ranee, thank you for reaching out, we are always here to help.
We are firmly committed to ensuring that our customers have a clear understanding of the fact that this is an expensive form of borrowing. As such, we make it a top priority to provide them with a comprehensive breakdown of our rates and terms, while also providing full disclosure on all fees associated with the loan well before originating the loan. Our goal is to ensure that our customers are fully informed and equipped to make informed decisions regarding their borrowing needs, while also fostering a culture of transparency and trust in all our dealings.
We strongly encourage our customers to take advantage of our no pre-payment penalty policy by paying off their loan early. Doing so will result in substantial savings on interest charges. Additionally, customers have the option to make additional payments towards the principal balance of the loan, which can help reduce the overall cost of borrowing. We believe that these options provide our customers with greater flexibility and control over their finances.
Reviewing your account, we see that we attempted to reach you to resolve this matter but were unsuccessful. Please feel free to contact us directly at feedback@rivervalleyloans.com or(833) 987-4837 at your earliest convenience so we may resolve this issue.
Thank you.
Thanks I have had a good experience…
Thanks I have had a good experience with river valley loans and will continue to do business here.
December 17, 2025
Unprompted review
Reply from River Valley Loans
Hi, John, always great to hear positive feedback! Thanks so much for taking the time to write this review. Any questions or concerns you may have, please don’t hesitate to reach out to us at feedback@rivervalleyloans.com or at (833) 987-4837. Thank you for being a Rive Valley Loans customer!
Your representative is amazing / truly…
Your representative is amazing / truly assisted me beyond 💯
December 11, 2025
Unprompted review
Reply from River Valley Loans
Hi Monique! Thank you so much for leaving us a fantastic five-star review. We're thrilled to hear that you had an amazing experience with our Customer Care Team. Providing excellent customer service is our top priority here at River Valley Loans, and we're grateful for the opportunity to serve you. Thank you again for your business!
River Valley is amazing!
River valley pulled through to assist me consolidate some minor debt, which enabled me to grow closer to my financial goals! They were also very efficient in approving and getting me my loan!
December 12, 2025
Unprompted review
Reply from River Valley Loans
Hi Christian, thank you for your five-star review! We're glad to hear our Customer Care was able to get you the funds you need. We know we will continue to earn your business. Thanks again!
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