Royal Jordanian Reviews 332

Where to begin? By far the worst experience I’ve ever had although I’m a world traveler.
1. A fly was on the plane annoying the hell out of me for 12 hours from Jordan to Washington D.C.
2. My little cat who’s only 2 months old was forced to go cargo although we had all the documents and the pre approval from the airlines to bring her in cabin.
3. When I arrive at the International Dulles Airport, the officer who brought my cat asked me “Did you actually put a kitten in cargo for 12 hours?” I had to explain that this airline doesn’t treat animals like living creatures. I’m gonna give a 1 star because that’s the lowest I can give, but I would definitely go for minus if that was an option.

Extremely Disappointing Experience – Royal Jordanian Caused Me to Miss My Flight and pay around 500 Euro to fix damages.

I had a flight from Amman to Naples on Wendesday, Aug 13, 2025 with a connection in Rome, scheduled to depart at 10:25 AM. I arrived at the airport around 8:30 AM, well before departure. Unfortunately, after a small incident where I spilled coffee on myself, I spent about 10 minutes in the bathroom changing before heading to check-in.

When I arrived at the Royal Jordanian check-in area, the line was unbelievably long. There were multiple flights using the same lines, with no dedicated counter for my flight. Despite the crowd, I waited patiently in line. Around 9:20 AM, I asked one of the staff members if I would make it in time or if I should skip the line. He assured me that I should just wait like everyone else and that I would probably catch the flight.

By 9:40 AM, concerned about time, I asked another staff member for help. This time, I was met with rudeness and told that I had arrived late and should have been at the airport three hours before departure. He refused to let me pass the line, saying the gate was about to close, and sent me elsewhere to “check if they can help.” I spent over 15 minutes arguing with other staff, trying to explain the situation.

By this point, my flight was still at the gate and boarding had just started. Given the small size of Amman Airport, where the walk to the gate takes no more than four minutes, there was absolutely no reason I could not have boarded - except for the complete lack of cooperation from Royal Jordanian staff.

I wasn’t the only one affected. I saw at least four other passengers - a couple and a father with his daughter - facing the same refusal and unhelpful attitude. A single staff member offering minimal assistance could have saved our trips, yet none showed any empathy or willingness to help.

As a Palestinian traveler, I found this especially disappointing. We often cross borders into Jordan and spend significant amounts of money just to fly from this airport, and I would expect some understanding of the effort it takes for us to get there. Instead, I felt completely vulnerable and disregarded.

In the end, I had to pay extra to change my flight to Milan (145 JOD) and then purchase another ticket from Milan to Naples with another airline (309.4 EUR), on top of the 300+ JOD I had already paid for my original ticket.

This was not my fault - I arrived at the airport 2.5 hours before departure, and it was Royal Jordanian’s poor organization that caused me to miss my flight. Their check-in process groups all flights into the same lines with no prioritization for earlier departures, and their staff refused to help even when I asked multiple times.

This was an extremely unfair and disappointing experience. I will never fly with Royal Jordanian again and would strongly caution others to think twice before booking with them.

Horrible. Even worse than Ryanair. Just triple the price. Airplanes and food are alright. But the staff is highly incompetent

Delayed flight and no one know whats going on. No crew available than annoncing the pilot was sleep and came late.
Thier is no priority for old persons and families with child .
No announcment how long will be deliaed to inform the person wating us in ciero aerport .
One of the person on disk very slow we think he was treiner !

The 2 stars for the persons on checkout caunter very claver and good

This was, without doubt, the worst experience I’ve ever had with an airline.

From the start, the staff were rude, dismissive, and showed zero care or compassion. Despite having booked seats for my family , they split my family up — including placing my autistic child in a separate seat, away from me. When I explained that my child was disabled and needed to be seated with a parent, I was told, “Book another flight if you can’t sit separately” Utterly heartless.

To make matters worse, the flight was delayed by 50 minutes, and when we finally boarded, it was like stepping into a sauna — the air conditioning was switched off, , the cabin was packed, and the heat was unbearable.

As if that wasn’t enough, our luggage was left behind in Amman, meaning we arrived in Dubai with nothing. I’m not a wealthy man — I couldn’t just walk away and book a different flight. We were treated with no dignity, no decency, and no accountability from the airline.

Your ground staff at Stansted were especially unprofessional and clearly lack training — or basic human decency. This airline is an absolute disgrace. I strongly urge others to avoid them.

⚠️ A Shocking and Unfair Experience with Royal Jordanian Airlines & Trip.com – Travelers, BE WARNED!

I had one of the worst travel experiences of my life with Royal Jordanian Airlines, booked through Trip.com. Here's exactly what happened:

I booked a flight from Dubai to Beirut (via Amman). Due to the war and airport closures, most airlines were offering full refunds or flexible options. But Royal Jordanian refused to refund me, insisting I must reschedule. No empathy, no flexibility — just rigid, exploitative policies.

When I contacted Trip.com and Royal Jordanian, they were both unreachable and unhelpful. Eventually, when I needed to adjust my travel time, they told me I’d have to pay again, almost as if I never had a ticket! I ended up paying 2,500 AED for a flight I could barely use.

But it gets worse.

When I arrived at the airport, they weighed my laptop bag and forced me to pay 300 AED for it — even though NO major airline charges for a personal laptop bag. I explained this politely, but they insisted. At the boarding gate, I ran into the same manager I had spoken to earlier — he told me, and I quote:

> “Others passed without paying, but since this is your second time, I won't let it go again.”

How is that fair? Why do some passengers pass for free while others are charged based on the mood of the staff?

I later confirmed with other passengers — people carrying similar bags didn’t pay anything. The staff member who told me this was named Mohammad Amer (possibly Indian or Pakistani, as he said).

This is beyond unfair — it's discrimination and completely unprofessional behavior.

✋ I urge all travelers: Think twice before booking with Royal Jordanian or Trip.com. If anything goes wrong — even a war or emergency — they’ll show you no support, no humanity, and no logic.

Their customer service disappears. Their airport staff are inconsistent and treat passengers unequally. And their pricing is a trap.

#RoyalJordanian #TripDotCom #TravelNightmare #UnfairAirlines #LaptopBagCharge #CustomerServiceFail #DoBetterRoyalJordanian #AirlineWarning #NoToDiscrimination

Royal Jordanian Airlines has shown itself to be utterly incompetent, irresponsible, and indifferent to the wellbeing of its passengers.

I had a confirmed flight from Baghdad to London via Amman. Due to the outbreak of war in the region, no Royal Jordanian flights were operating out of Baghdad. I was left stranded in Iraq with no support or alternative offered by the airline. I was forced to spend a fortune travelling by land across borders to reach Amman in time for the connecting flight. That alone should have prompted immediate concern and assistance from any airline with a shred of decency. But it didn’t stop there.

The airline reissued only the Amman–London segment, effectively voiding the Baghdad–Amman leg without providing any refund or accountability. I also had to spend money on accommodation in Jordan while trying to resolve this chaos and again entirely out of my own pocket.

I submitted a formal complaint directly to the CEO’s office. A representative phoned me, acknowledged all evidence including receipts for the costs I incurred, and promised that management would review it and contact me with a resolution the very next day.

That was over three weeks ago. I have heard nothing.

I chased them again by phone (enduring £30 of call charges for international numbers as they don't have a UK number), and the same empty promise was given: someone will call you back. No one did.

Beyond the financial cost, this ordeal has caused a great deal of stress, anxiety, and disruption. At a time when passengers were already vulnerable due to regional conflict, Royal Jordanian demonstrated zero concern, zero ownership, and zero urgency.

This airline is a disgrace. Its crisis response is nonexistent, its customer service is hollow, and its leadership is clearly uninterested in resolving even the most serious of complaints. I would strongly advise anyone considering Royal Jordanian to rethink their plans.

You are on your own if things go wrong.

I am writing to express my deep disappointment with this airline’s lack of flexibility regarding a recent request to change a passenger’s name on a booking.

Due to unforeseen circumstances, one of our original travellers could no longer go on the trip. We simply asked if another person could take their place, using the same ticket, with the name updated accordingly. This was not a request for a refund or cancellation—just a name swap. Unfortunately, we were told this was not possible under any circumstances.

I find it incredibly frustrating and unhelpful that your policy does not allow for even a simple change like this, especially given how common it is for plans to change, particularly in family or group bookings. I am travelling with six children, and any support or understanding from your end would have been appreciated. Instead, we are now forced to either lose the ticket or pay an excessive fee to book a new one, despite already having paid for the original seat.

In a time when many airlines are becoming more customer-focused and accommodating, your rigid stance on this matter feels outdated and inconsiderate. I hope you will review this policy in the future to better support loyal passengers like myself, who are simply trying to make reasonable adjustments in good faith.

Broken old seats. Unprofessional service. Cant even fold up my food plate on the seat. When told, the crew omboard told me to live with it

Scams stay away

Very bad service. I booked a one-way ticket from Baghdad, and when I reached for check-in, the agent said, "You must have to purchase the return ticket from us (Royal Jordanian Airlines), otherwise I will not issue the boarding pass, and you have to go back." Very bad attitude and no sense to talk. Why did they force me to purchase the same airline return ticket? Never use this airline.

I recently traveled with this airline on a journey from Syria to Germany, and I was very pleased with the experience. Everything went smoothly from start to finish. The check-in process was quick and problem-free, and the transit time of 1 hour and 35 minutes was very convenient.

The staff were respectful and professional, making the whole trip more comfortable. The airplane itself was clean and comfortable, and the in-flight meal was delicious.

One of the best things about this airline is its affordability—the ticket price was very reasonable for the quality of service provided.

One star is one star too many. Paid extra to select seats 4 months in advance. Arrived 2 hours early to gate. A very rude counter agent told us that our seats were unavailable as they had been given to someone else. Stuck us next to the bathroom for a 12 hour flight from Chicago to Amman. Smelly, loud, and not what we paid for. They refused to refund the extra money we paid for the seats. Made us call the corporate office, send emails... no response. Just a "Sincere apology". We are now trying to get the refund through our credit card instead, since RJ is no longer responding to anything.

The name "Royal Jordanian" sound glamorous, but don't be fooled. The seats were extremely cramped for a 12 hour flight and the place was completely trashed by the time we arrived. No effort at all to clean the bathroom, which had toilet paper and pee all over the place. Just a horrible experience. Book any other airline! We hope this saves at least one person from the awful experience we had with this airline.

I changed my return flight and when I went to pay the penalty the website said that my payment method was declined but the money was deducted from my card, then I go to try again the same thing happens. After 30 minutes I get 2 emails saying that my flight itinerary has changed twice. I called customer service they told me to email, I email and they just bounce me around from one department to the next, I gave up on trying to get a refund. The only reason I’m not giving a 1 star is because their planes have anole leg room compared to modern planes.
Also I tried to clam missing miles they wouldn’t allow it for some reason.

Royal Jordanian Airlines & Jordan…

First of all, the thing you could do better is to make it very clear before allowing people to buy tickets on your website, or any other platform, that a return ticket is required to board the flight.
I bought a one-way ticket for my mum, and at the airport, during check-in, she was told she could not board unless she booked a return ticket immediately.
How is this even acceptable?

My mum was extremely stressed, worried, and panicking. She had to call me to urgently book a return ticket while I was at work. They would not even let her pass check-in until they saw proof of her return booking.
She holds a British passport and has British citizenship — why would you assume she would stay in Jordan permanently?
As amazing as your country is, why would you think she would not return?
She was travelling for her brother’s bypass surgery, and she was unsure how long she would need to stay based on his recovery. It was not just her — there were other people affected in the same way.

Forcing people to buy a return ticket on the spot, stressing them out, and demanding they show ticket numbers immediately is absolutely unacceptable.
I could not believe it!
Here I was, trying to calm my mum down while standing outside my workplace (as a pharmacist), with 15 patients waiting inside, scrambling to book a return flight for her.

Even worse — after I booked the return ticket and provided the reference number, the staff at the desk kept insisting, “We need the ticket number, we need the ticket number.”
How could I get the ticket number instantly? The airline I booked it with did not even send an email immediately.
I sent clear screenshots showing proof of payment, booking reference, flight dates — everything — yet it still was not enough.

It is utterly ridiculous and absolutely stupid to demand such things at such critical, high-stress moments.
You could easily solve this by adding a simple, clear notice at the time of booking: “A return ticket is required to board.”
It would take your IT team a few hours to implement.
Yet instead, you chose to create unnecessary stress, force people to buy last-minute (often expensive) return flights, and cause complete chaos at the airport.
It is shameful and completely disappointing.

I have always loved Jordan and enjoyed flying with Royal Jordanian before, but after this experience, I was genuinely shocked by the stupidity and unfairness you showed.
My mum was upset, panicking, running to the gate while already dealing with high blood pressure and worrying about her sick brother.
The last thing she needed was your rude and unreasonable behaviour at the desk, repeatedly shouting at her for a return ticket.

This whole situation was disgusting, ridiculous, and embarrassing.
You should be ashamed of yourselves for the unnecessary stress you caused — stress that could have been completely avoided with a simple update on your website.
I bought the original ticket directly from the Royal Jordanian website, and nowhere did it say a return ticket was mandatory.
You should forbid people from buying one-way tickets if you are going to enforce this rule so aggressively.

I am disgusted and disappointed.
I will never visit Jordan again, nor will I recommend your airline or your country to any friends or family.
There are plenty of better countries to visit in the Middle East.
You are not as special as you think you are.
Get over yourselves.

Pathetic.

Taking legal action against these scammers. Cheap airline but charge premium prices. Never again. See you in court

Booking Reference: 21252568126
Original Itinerary: London Heathrow (LHR) to Erbil via Royal Jordanian
Date of Original Flight: 26th of April 2025
I am shocked at how poorly eDreams and Royal Jordanian handled my booking during a critical time.
I had an involuntary change to my original flight from London Heathrow to Erbil, operated by Royal Jordanian. The new itinerary included an insane 74-hour layover, which was not feasible — I was flying for a funeral and needed to be there urgently.
I contacted eDreams, and they offered an earlier flight. I accepted it immediately and was told I’d receive confirmation within 72 hours. I called them daily — every single day — chasing that confirmation. Nothing.
Then, just one day before the new flight, they casually told me the flight was never actually booked. Now they expect me to pay an extra £282.00 to fly on the 25th — after their system failure and misleading app flow.
What’s worse is that their app had a vague "Accept alternative flight" button — no flight details shown. I clicked to view the information, but now they’re claiming that clicking that button committed me to that ridiculous 74-hour layover flight.
This is beyond unethical. I was misled during a time of grief, and treated like a payment source, not a customer.
I’ve never felt so ignored, misled, and dismissed by a travel platform. Avoid eDreams and Royal Jordanian if you value clear communication, basic respect, and your travel plans not collapsing last minute.
Now eDreams claiming that Royal Jordanian charging me and not eDreams.
Sham on you Royal Jordanian and ereams

I booked a flight through Cheap
Fly Shop with Jordanian
Airlines, scheduled for April
2025, flying from Heathrow
Airport to Erbil Airport.
Unfortunately, my husband
suffered a sudden and serious
heart attack, which led to him
needing emergency triple
bypass surgery. This completely
unexpected medical emergency forced me to cancel my travel
plans.
I fully understand that the
ticket was non-refundable. I
wasn't expecting a full refund-
but I did hope for some basic
compassion or flexibility. I
reached out to both the travel
agency and the airline,
explaining the situation and
offering medical documentation.
What I received in return were cold, dismissive responses and absolutely no
effort to support or assist
during a very stressful time. I wasn't asking for special
treatment-just a little human
understanding. A credit, a
rescheduling option, or even a
sympathetic response would
have meant something. But
unfortunately, I was treated
like just another booking, not a
person facing a genuine crisis.
This experience has left me
deeply disappointed in both
Jordanian Airlines and Cheap
Fly Shop. Emergencies can
happen to anyone. How a
company responds in those
moments says everything.
I won't be booking with either of
them again-and I urge others
to consider how they might be
treated if the unexpected
happens.

Very old airline shaking I was worried about the cabins part falling over our heads, no good service and very little portion of food, no offering coffee or tea.
Delayed from Heathrow around 45 minutes,
When we arrived transit quickly they gave us vouchers which you couldn't redeem it. I got diabetes and High blood pressure

The Amman airport is just rubbish no good foods, there pizza is tortilla with cheese on it crazy, expensive than UK

Royal Jordanian Gave Me Nothing But Disrespect

I booked a flight from the UAE to Syria via Amman. The entire itinerary showed airport-to-airport travel, clearly advertised as a full flight route. At no point did it mention that part of the trip would be by bus.

When I arrived at the airport, I was shocked to be told the Amman-to-Syria leg was by bus. This was never communicated to me. When I expressed concern, they canceled my entire booking on the spot.

I received no refund, no assistance, and was treated with complete rudeness and indifference.
No apology. No responsibility. Just “leave.”

This is not how a professional airline operates. It felt like a scam.
I advise anyone considering Royal Jordanian to think twice — your money and dignity are at risk.