I had an issue with my Royal Kludge RK84 keyboard. After contacting support, they sent me a brand new replacement without even asking for a return. I didn’t expect such fast and hassle-free service. T... See more
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Company details
Written by the company
RK owns a complete set of automated production lines independently researched and developed, focusing on the R & D and production of game equipment peripherals. It is equipped with a domestic senior electronic R & D team and carefully designed for many years. After years of meticulous research and development of professional mechanical keyboard, gaming mouse and headset, and other product lines.
Contact info
United States
- support@rkgaming.com
- rkgamingstore.com
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Replied to 100% of negative reviews
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Customer service
Amazing customer service. Were always trying to find a way to help me
Had an issue with the keyboard but took care of me
Had an issue with the keyboard but their customer service is absolutely fantastic. They got me fixed up and I'm happy as a clam. Absolutely love the keyboard. It's so damn fun to type on.
Best customer service I've ever had and…
Best customer service I've ever had and I absolutely love the keyboard they sent me.
Lia was fantastic and super helpful at…
Lia was fantastic and super helpful at helping me navigate my issue and efficiently worked to provide me with an effective solution.
I had a great experience with support
I had a great experience with support! Shoutout to Lia, who helped me with the solution, even though my warranty expired in 3 days! 🙌 #Support #Warranty #Solution #Experience
Great products and better support.
I brought a keyboard through them and loved it. Had an issue a few months later and they immediately replied, and helped troubleshoot. Great customer service
The keyboard I wanted wasn't in stock…
The keyboard I wanted wasn't in stock in my area but they get got in touch and resolved the matter without much further fuss.
the best keyboard & customer service!
the best customer service i ever received. not to mention that the keyboard itself is just amazing, i love everything about it - from the color to sound. thank you guys for the support! :)
- patryk
Quick and helpful customer service
I am very pleased with the customer service, they answered very quickly. They suggested ways to fix my issue and they even asked for an update after I haven't answered them because I didn't get around to try them, which shows how badly they wanna help you. Can recommend! The keyboard itself looks, feels and works perfectly now.
Great customer service experience
Kikko from the customer service team was very knowledgeable and efficient in arranging for a replacement for my keyboard that was under warranty. The process was smooth and easy to follow!
Solid built
Really like the keyboard. Creamy and thocky sounding. Pretty heavy for a keyboard, due to the batteries but that is a good thing as it sticks to the desk easy.
Fast support times, unit quickly replaced
Quick response turnaround from the suport rep. I reached out about an issue with the wireless connection to the dongle after ~8 months of no issues. After trying a few suggested troubleshooting steps that did not work, RK made the decision to immediately ship me a new unit, no questions asked. I did not even have to ask for it, and it was delivered incredibly quickly. No issues with the new unit. 10/10 support!
We bought the RK96 and love it
We are very pleased with RK Royal Kludge's customer service. They responded really fast to our troubleshooting question about the RK96 and they send out a replacement product, when we could not solve our problem, within a few days without any extra costs. Amazing service! We appreciate the clear and professional communication throughout the entire process.
The quality and performance of the keyboards are excellent. The keyboard types nicely, reacts fast and has everything you need and some extra. It is small but even my husband with his big hands loves using it. We would definitely recommend this company and their products.
Great customer service
Great customer service. Had a few changes to my order and they immediately solved them.
I'm in love!!!
I'm in love!!!
The RK keyboard is perfect for my needs in the office.
I'm not a gamer at all so i bought it for my office use and it's simply a charm!
I love to the smootness et buttery feeling of the keys.
And what about the sound!!! Omg it's perfect!
Like I said before , I'M IN LOVE!!!!!!
Top Service and top quality
Love my RK keyboards
Love my RK keyboards. Bought an older RK96 (Black with Red switches) to add to collection but out of stock. Offered full refund or ship from China. No problem waiting and delivery stages fully tracked. Excellent comms from support team throughout entire process.
Cannot fault a thing!!
Took long but worth it 100%
here is my story:
After a very long review of the products out there, the most reasonable keyboard that I could find that matches my expectation with a price a lot lower than my range was RK84.
When I ordered it, Amazon shipping was responsible for delivering, and they failed, without taking any responsibility, no proof of delivery.
I had to reach out to RoyalKludge costumer support, and just in a few minutes, they helped me with a replacement, using a new courier. so I finally got the keyboard and hands down, their support is amazing!
and now that I am typing this with the new keyboard, I don't have anything but joy. it is only the first 24 hrs of using that, but so far, very pleasing.
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