First class service, Got a Giant explore e1 delivered to Northern Ireland, Super fast delivery time and very well packaged, had a few questions about the bike and the team could not have been more... See more
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Great service from Mike initially on the phone then , seamless online service .Bike arrived well packed and secure , delivered in the allocated time slot by the courier . Built bike lat night , can... See more
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Bought a 2025 Haibike ALLMTN 6 Men’s Alloy eMTB in Blue from RM Cycles. I was quite nervous as I’ve never spent that much money online before, but after speaking with the staff I was completely re... See more
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Brilliant to be honest, made the purchase run very smoothly. If I had to pick … albeit the smallish of issues the delivery came sooner than was suggested so a bit of last minute planning was requir... See more
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Company details
About RM Cycles
Written by the company
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Contact info
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, United Kingdom
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4.7
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Im hoping i'm an exception here
Im hoping i'm an exception here, but i had a very bad experience Purchasing an Amflow PL from RM. Bike took 10 days to arrive with me, When it did it had a minor amount of damage to it, which could not have happened during shipping, and the bike was missing all the tools, manuals and extras it was supposed to come with along with a crucial speed sensor needed to use the bike properly. They also sent a checklist of things they'd supposedly 'checked on the bike, which included things like, 'Checking firmware was up to date'. It wasn't.
The extra bits were sent out quickly after i complained, but i cant understand how anyone filling out this checklist could have missed any of these bits in the first place. This was the most I'd ever spent on a bike and i was and still am very disappointed.
June 5, 2026
Unprompted review
Reply from RM Cycles
Hi George, thanks so much for psoting a review. Obviously we are not happy with the expereince you have had . I will be investigating and getting back to you once I have all the relevant information
Reply from RM Cycles
Hi Mark, thanks so much for leaving a reveiw, always nice to get a good one!
Enve SES Aero One Piece Handlebar
Great price as always very fast despatch answered phone promptly
July 16, 2026
Reply from RM Cycles
Hi , thanks for leaving a review, which is actually a nice summing up of what we try to acheive!
Overall my experience was positive
Overall my experience was positive as RM Cycles had a bike at a price point I could afford. I received the bike well packaged and in good time . My main concern when ordering a bike particularly with electric gearing that everything worked. Having had a Giant bike before I knew that Tue Medium frame will be fine so only the seat post and handlebar to fit and Torque up correctly. My first ride was a 47 mile ride taking in a hilly section and I did experience a slight chain contact with the front Mech . But apart from that all was well. On the RM Cycles Website I was under the impression I could choose one free accessories. So I decided on a bike lock but this wasn't or for some reason unavailable to.me . I sent an email but didn't receive a reply . .. Would I recommend RM Cycles after my experience? Yes I would as overall I am happy with my purchase .
August 3, 2026
Reply from RM Cycles
Hi Dave, thanks for takling the time to post such a thorough review, it is genuinely helpful. Sorry that you got the impression you would get free item, I wonder if you are able to say more on this, as we don't want to be giving the wrong impression on our website?
I recommend this bike store
I recommend this bike store, all very nice lads, bike got delivered perfect, full papers and documents with the bike, ill be definitely coming back and using the online shop, for new parts thankyou again guys.
August 3, 2026
Unprompted review
Reply from RM Cycles
Hi Daryl, thanks for taking the time to post a review and particularly the comments about the staff, we are all cyclists ( of a wide variety of flavours) ourselves which we think is very important. look forward to 'seeing' you in teh future
Reply from RM Cycles
Hi Richard, thanks for posting a review, hopefully you've fitted your component and are out enjoying them!
I used their online shop to buy a new…
I used their online shop to buy a new road bike which I picked up from the shop in Tenterden.
Really good price and very friendly and knowledgable staff.
The shop is very well stocked.
I'll definitely be using them again.
Great experience all round.
August 1, 2026
Reply from RM Cycles
Hi Andrew, always nice to meet a customer in person, lovely bike, hope you're out enjoying it!
First class service
First class service, Got a Giant explore e1 delivered to Northern Ireland, Super fast delivery time and very well packaged, had a few questions about the bike and the team could not have been more helpful.
Thanks so much for making the purchase of my new e bike so easy and straightforward.
If im ever on the market for a bike in the future RM cycles will be my first call.
August 4, 2026
Reply from RM Cycles
Hi Drew, thanks so much for taking the time to post a review and I'm pleased your so happy with everything, enjoy the bike!
Reply from RM Cycles
Hi Tim, thanks for taking the time to post a review, much appreciated. Nice bike too, hope you're getting out and enjoying it!
Snail Paced Delivery
£3.99 postage for small item and 2 weeks later still not arrived, supposedly on it's way!
July 25, 2026
Reply from RM Cycles
Hi Ian, thanks for posting a review. I'll investigate further and respond as soon as I have all the relevant information. Update: I can see that your item will be delivered today by Royal Mail. Your shipping costs aren't soley for the postage cost; It's also for the packaging materials and time spent by staff on packing the item. You will have seen those costs at checkout. We make a loss on postage, so our P&P charges are mitigation rather than covering full costs. However the delay between you making your order and it being shipped is down to us. We are a family run and owned business ( all cyclists) and there was an internal process error that led to the delay. Coincidently this is already an area under review and we will be shortly being restructing staff roles to reduce the likelihood of this occuring in future. This of course doesn't help you,so all I can do for now is apologise that we didn't meet our own high standards in this instance and refund you the P&P costs.
Overall this was a great purchase for…
Overall this was a great purchase for me, the price, I was kept up to date by the courier, it was very well packaged. I am happy overall.
July 29, 2026
Reply from RM Cycles
Hi Michael, thanks for taking the time to post a review, hopefully you're out enjoying the trails on the new machine!
BEST EXPERIENCE
BUY IT FROM RM CYCLES. WHATEVER YOU NEED, GET IT FROM THEM, NOT ON THEIR SITE? EMAIL THEM. SUPER HELPFUL GUYS!
July 27, 2026
Reply from RM Cycles
Hi Justine, thanks so much for taking the time to post a review, we especially like your comment about getting in touch, we really do prefer customers to get intouch whenevr possible
Excellent service
Excellent service, quick delivery, well packaged bike. Excellent sale price.
July 28, 2026
Reply from RM Cycles
Hi Owain, thanks for taking the time to post a review, obviously we're very pleased that you got the service we aim to provide
Fantastic service and great prices with…
Fantastic service and great prices with delivery faster than expected. Would highly recommend
July 26, 2026
Reply from RM Cycles
Hi Mark, thanks so much for posting a review, we love that bike and are very pleased we can get to people at that price too, stay safe
RM cycles are fantastic
RM cycles are fantastic. I brought a pivot vault for £2500 that cost £8000 new and it looked like it hadn't been ridden! Needed to put fresh sealant in the tyres and that was it. Brilliant service, excellent communication and a delivery company that actually delivers to the correct house instead of leaving it three streets away and taking a picture of a bush for proof of delivery. 😳 A company these days are only as good as the delivery company they use, and I have nothing to fault. A great experience from start to finish. A++++
July 31, 2026
Unprompted review
Reply from RM Cycles
Jason WOW! Thank you so much for such a fantasic review, hopefully you're out on the trails making the most of your bargain:-) Safe Riding!
First time using RM
First time using RM, needed to contact store after order received and all worked out perfectly. Very grateful for the assistance.
July 21, 2026
Reply from RM Cycles
Hi Al, thanks for taking the time to post a review and to get in touch, we do like tlaking to our customers so we can get to know them and ten provide the best advice possible based on that knowledge
Great service and product at a really…
Great service and product at a really good price. Delivered early as a bonus.
Next time I buy a bike I will use this company 100%
July 22, 2026
Reply from RM Cycles
Hi Jon
thanks for taking the tme to post a review, we look forwad to 'seeing' you again in the future. in the meantime enjoy looking cool on this bike!
Order delivered correct and on time
Order delivered correct and on time. good updates with regards delivery.
July 22, 2026
Reply from RM Cycles
Hi Nick, thanks for taking the time to post a review, much appreciated
Useless
Useless, sent an obviously wrong item, wanted me to send it back, then I had to ask to have the postage refunded. Thry wouldn't send the correct item until I sent the wrong item back. Sent it bk then they refunded the whole thing, didn't even send me the correct item.
July 29, 2026
Reply from RM Cycles
Hi Matthew, apologies for the intial picking error. We did send you the correct item, even if it was 7 days after we sent the wrong tyre. With regard to the way you were asked to return the item, this was a new member of staff, we have spoken to them now, as a result of your feedback so I'd like to thank you for bringing this to our attention and specifically what the error was. This is how we improve
Reply from RM Cycles
Hi Brian, thanks so much for the review, that's a lovely bike you have there, hope you're able to make the most of it!
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