Ro  Reviews 

4,347
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 2,200 reviews, reviewers had a great experience with this company. Customers found the sign-up process and initial evaluations to be very fast, easy, and straightforward, making them feel comfortable from the start. Many people appreciate the efficient communication, quick responses, and the overall smooth user experience, which includes a simple website navigation and easy administration of medication. Reviewers also highlight the helpfulness of the providers, who offer detailed information, answer questions thoroughly, and make them feel seen and heard. However, some customers were dissatisfied with the pricing, noting that the costs were often higher than initially advertised or expected. There were concerns about membership fees and medication costs, leading to unexpected charges and a lack of clarity on the true total price. A few people also mentioned issues with customer service, specifically the inability to speak with a human representative to address their concerns or clarify billing.

What people talk about most

Product

People report ambiguous experiences with product, with some customers expressing satisfaction with the... See more

Price

Reviewers highlight negative aspects of price, with many expressing dissatisfaction and feeling misled by... See more

User experience

Consumers find the user experience to be positive, with many describing the process as easy, smooth, and... See more

Service

Customers had ambiguous experiences with service, with many praising the quick and efficient responses, and... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was good except for presuming I have mental health issues because I take anxiety medication. My doctor gave it to me for worry. I have had it for years. I’m also on a statin drug for cholesterol... See more

Rated 4 out of 5 stars

Well the signing up and giving all the information needed for approval was very fast and easy I have not received anything yet that is not due for a few days but hopefully it will be as simple as the... See more

Rated 5 out of 5 stars

From the very beginning of the evaluation and health questionnaires I felt comfortable. The process was easy and transparent to say the very least. Simple and hassle free weight loss assistance is be... See more

Rated 5 out of 5 stars

I’ve made a huge step towards Health! Today I put me first! I am beginning an adventure to eat healthy. I’ve also started a kickboxing and weight strengthening exercise routine! I ordered GPL-1 suppo... See more


Company details

  1. #50 of 55 best companies in Online Pharmacy
  2. #8 of 8 best companies in Drug Store
  3. #41 of 48 best companies in Online Prescription Medication Vendor
  4. #85 of 93 best companies in Pharmacy

Written by the company

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery —  the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

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3.8

All reviews

(4,347)

2,241 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lost my hair- not lbs

GLP-1 - lost 5 lbs in 3-4 months, and about half of my hair. They said the hair loss was "normal" and kept upping my dose of GLP. Finally quit because I'm extremely concerned the rest of my hair is going to fall out!!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

Looking for something that works

I’ve tried gummy’s, different medicines, I’ve tried keeping my mind off of snacks, my portion control is awful so when I get started on this hopefully after my first couple of weeks it will start working for me

July 9, 2026
Rated 5 out of 5 stars

Easy Application Process

Prompt, clear responses to my questions. Process was very fast. It took 3 days from filling out online request for medication to shipment, with several back and forth questions. Very easy process.

July 9, 2026
Rated 1 out of 5 stars

This company is TERRIBLE

This company is TERRIBLE. Don’t use them! They were not at all transparent that they charge you for $169 monthly membership that you must pay for in order to get the glp-1. They called it a “body program” which I wasn’t the least bit interested in, since I am in contact with my regular doctor etc. Since I wasn’t interested I did not click on that part which explains the membership costs. They advertise that the medication costs 299 which is a BIG LIE. Then, unlike the direct pharmacy through the manufacturer they increased the charge a whopping $100 to go up in strength level. The “membership “ consists of talking to a bot and not even being able to have a conversation. If you need help from a bot you cannot get it on Sunday and most of Saturday. Also, I know most people don’t care but NONE of the shipping and packaging (except the small box that holds the injection pen ) is recyclable.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

The process

From beginning the application to selecting and receiving medication the process has been very simple.

July 9, 2026
Unprompted review
Rated 3 out of 5 stars

Very confusing

Very confusing. I think I’m paying $199 a month with the first month discounted. Then to find out after two months it jumps to $399. I probably won’t stay with RO. I’m on a fixed income and this is expensive.

July 7, 2026
Rated 1 out of 5 stars

Horrible company

Horrible company ! Don’t buy from them . No customer service support only by text and it takes days to get an answer if you get one . Over charge and you do not get what you pay for .

July 6, 2026
Unprompted review

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