Ro  Reviews 

7,039
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,629 reviews, reviewers had a great experience with this company. Customers appreciate the simple and smooth enrollment process, noting that communication is clear and the team is always helpful throughout their journey. Consumers also mention that the platform makes it very easy to get started from home while feeling fully supported by available professionals. Some reviewers were not happy with the pricing structure, explaining that separate membership fees and prescription costs were not clearly disclosed up front. People also noted that the overall expenses increase significantly as the dosage goes up, making long-term ongoing medical treatment much harder to afford.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently highlighting that the application process... See more

Price

Reviewers express frustration with price transparency, noting that initial promotions for thirty-nine dollars... See more

Product

Reviewers describe ambiguous experiences with the product, as some customers praised the fast shipping and... See more

Service

Reviewers highlight positive aspects of service, praising the fast, reliable, and professional experience... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the fast, helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Watch out because when you select what you want and put in all your information They say they are going to review to see if you qualify and there is no verification next thing you know your card is... See more

Rated 4 out of 5 stars

I have some trust in this company. I just don't understand why the price goes up so high with the higher dosage. I am diabetic and cannot use my insurance. When other companies are selling lower. Are... See more

Rated 4 out of 5 stars

I wanted to try Fondayo for one month and thought I could get it for $39. Turns out that’s the membership fee and you have to pay another $149 to get the prescription. Customer service promptly refund... See more

Rated 3 out of 5 stars

I thought my clinician was wonderful, I only felt rushed as I knew the initial appointments were scheduled in 5 minute increments. And although she didn’t rush me, I did hear an alarm go off at the 5... See more

Company replied


Company details

  1. Online Pharmacy
  2. also in
  3. Drug Store
  4. Online Prescription Medication Vendor
  5. Pharmacy

Written by the company

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery —  the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.


Contact info

3.9

Great

TrustScore 4 out of 5

7K reviews

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3.9

All reviews

(7,039)

4,684 reviews in the last 12 months

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Rated 1 out of 5 stars

Pretty scammy

Pretty scammy. They sell you on this $39 to "get started" but its really $149 "membership" after the first month PLUS PLUS!! the cost of the medication which they don't tell you up front, but they want your credit card number without telling you how much its going to be. How is that even legal???? If it IS legal, it probably shouldn't be.

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

Constant Price Hikes and Zero Results — Total Waste of Time and Money

I used Ro for nearly four months, and my experience was deeply disappointing from start to finish.
First, the pricing model is a mess. It wasn't just a one-time jump—it felt like a consistent series of price increases month after month. You're constantly paying more, yet there is zero added value, better support, or improved service to show for it. It just feels like a subscription trap designed to squeeze more money out of you over time.
Second—and most importantly—the actual results were nonexistent. After four solid months of sticking with the regimen and paying inflated prices, I saw zero progress. You expect a company charging these kinds of recurring rates to deliver real, measurable outcomes, but Ro completely failed to deliver.
Save your money and go elsewhere. Between the relentless price hikes and the total lack of results, this was a massive waste of time and effort.

August 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I really liked that I was asked extensive research questions regarding my medical history. The doctor that reviewed my medical questions and concerns was very knowledgeable. I got my GLP-1s within 5 days of starting my application and the directions were very clear. I am really happy with Ro.

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

The “membership fee” and the cost deceiving!!

The “membership fee” and the cost for the medication needs to stated that they are different because when signing up it looks like you get everything for $39.00 they first month including the medication. But once you sign up then your system goes into more details and shows different amounts for the medication. People should be able to see all the information up front first before signing up. Website is deceiving! I will be canceling before my first month is done!

October 8, 2026
Unprompted review
Rated 2 out of 5 stars

Price swap

TBH, I feel like I was frauded with a bate and switch set-up. Originally I was offered the compounded GLP-1 for like $99. I was happy to get that, I could afford the price. I went through with the the check out process and gave my CC number. And finished the transaction. Two dayslater I got a text asking basically asking if I was going to order. I checked my bank account the charge was only 39.00 I guess the membership fee, it was never mentioned in the process. I also got two or three texts saying I had been approved, by their Dr or whatever. This time the cost was now $149 for the compound. I decided to pay it but I wasn't happy the price had gone up. I felt swindled for sure.

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

I’m a registered nurse

I’m a registered nurse. I definitely was skeptical about Ro.com. However I am very satisfied with the enrollment process and a registered medical professional reaching out to me to clarify some items. It was then I knew I wasn’t just another number and someone actually reviewed my information.

October 7, 2026
Unprompted review
Rated 2 out of 5 stars

I’m still not sure how much I’m going…

I’m still not sure how much I’m going to pay for each month, membership fee and medicine fee?? I thought a doctor was going to let me know what would work best for me but nope I had to choose, so I picked the least expensive and now I have to give myself an actual shot?? Not a pen!! I truly hope this helps me but I have my doubts.

October 7, 2026
Unprompted review
Rated 4 out of 5 stars

At this point very informative

At this point very informative. Alot of information to read . Fairly quick with responses. The one thing I forgot to ask if they work with my pcp from St. Lukes. Otherwise so far so good.

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy and transparent

Very easy and transparent. They advertised options to reduce plan cost that were super easy to sign up for (vs some competitors the discounts felt less real)

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

After having to rely on AI customer…

After having to rely on AI customer service, my final request was to delay my first shipment but keep my $$$ so I
wouldn’t need to go through the lengthy approval process again.
Next thing I know my account is being closed and my $$$ refunded. WTH?

October 8, 2026
Unprompted review
Rated 5 out of 5 stars

RO is great!

I’m using RO because TrimRX had a price with a pressure timer for a special price. I hate those pressure sales. When I let the timer expire, I kept checking back and getting different prices.

RO was pressure free and I don’t think it could have been any easier! The price is way cheaper than TrimRX! I was approved within a few minutes!

If you’re going down a weight loss journey using a GLP-1, I would highly recommend using RO!

October 7, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely easy to complete questions

Extremely easy to complete questions. Price is still high but lowest of all others I checked. Quick responses. Disappointed that I had to pay entire year up front. Not good business in my mind.

October 7, 2026
Unprompted review

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