Ro  Reviews 

5,875
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 3,645 reviews, reviewers had a great experience with this company. Customers frequently mention that the online health questionnaire and the overall ordering process are remarkably fast, efficient, and very easy to navigate from home. People also genuinely appreciate the professional medical evaluations, helpful ongoing communication, and dedicated support provided throughout their entire weight loss journey. However, some people mentioned that the pricing structure can be rather confusing due to unexpected membership fees and separate medication costs. Consumers noted that these additional expenses were not always completely clear upfront, making the total monthly financial commitment much higher than initially expected.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the sign-up and setup processes... See more

Price

People report negative experiences with price, describing the pricing structure as complex and featuring... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. On one... See more

Service

Customers report overall satisfaction and positive experiences with service, highlighting fast approvals and... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a mix of great and frustrating interactions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far so good!! Quick to get approved and checked by a physician, thorough ‘exam’ online, full disclosure from me (the patient), awaiting my first shipment! Well done!

Rated 4 out of 5 stars

The company is very fast and efficient. One thing that is confusing is the sales add states $39.00 charge the first month then $149.00 each month following. I got charged both for the first month. Is... See more

Rated 4 out of 5 stars

The fast action to my request And the way that I have felt talking with themy feeling is very positive with the changes I’ll be making by seeking information from Ro Feeling I felt when talking wit... See more

Rated 3 out of 5 stars

I wish they would be more upfront with their advertising & let people know that there’s a membership fee plus the cost of the drug. And, be transparent about some drugs that increase in cost as the do... See more


Company details

  1. #49 of 53 best companies in Online Pharmacy
  2. #7 of 7 best companies in Drug Store
  3. #43 of 49 best companies in Online Prescription Medication Vendor
  4. #82 of 91 best companies in Pharmacy

Written by the company

Ro is a healthcare company helping patients achieve their health goals in the most effective and convenient way possible. We do this by vertically integrating the most important parts of care delivery —  the doctor’s office, labs and pharmacy — to deliver patients best-in-class treatment from anywhere.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

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3.9

All reviews

(5,875)

3,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process was easy

The process was easy. Very simple but informative about everything. Not extremely expensive and quick to get started. It seems like they will walk:talk you through everything. I’m just getting started but I’m excited and very pleased so far. Everything has been fantastic so far!

August 14, 2026
Unprompted review
Rated 5 out of 5 stars

Don’t walk, RUN

I just happened to be on Instagram when I came across their ad. I didn’t think too much of it so I gave it a try and BOOM I was approved!!! It’s fast, affordable and easy!! I’m super excited!

August 23, 2026
Rated 4 out of 5 stars

Payment confusion …

Was easy to understand except for the billing. I signed up for the 12 month plan not realizing that it would be one payment. It sounded like it would be a monthly payment not an annual payment. But other than that, it was perfect.

August 19, 2026
Rated 5 out of 5 stars

With me all the way

Nurses and Doctors were there to answer what ever question I had
Support is phenomenal.. they try to answer every question before you even ask it,they are great.

August 23, 2026
Rated 2 out of 5 stars

Ro isn't worth getting into.

Ro isn't worth getting into.. it says one price but they try charging you something different I signed up lost the $39 because it doesn't tell u until you're in its nonrefundable smh now that I've canceled membership and ongoing medication they still tring to get money out my account I've emailed them on several occasions to stop im not interested....

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Order

So far it was easy setup, I have yet to receive order, so I cannot give input yet. But all went smoothly when ordering.

August 23, 2026
Rated 5 out of 5 stars

I’ve tried a few different online…

I’ve tried a few different online weight, loss companies and so far they’ve been great. They’ve been very tolerant of all my BS. I like that they bill monthly. You don’t have to make a commitment that’s great.

August 24, 2026
Unprompted review

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