This company is a complete jome! DO NOT DO BUISNESS WITH THEM. I battled an auto pay problem from the time i purchased an atv. I am and in and out of the country for work. So i like to have my s... See more
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See what reviewers are saying
I've never been more dissatisfied with a platform. no issues with the loan. but the process os using their website to pay is atrocious, the furthest thing from user friendly. I wish I used any other l... See more
Company replied
If I could leave a negative star I would. This company is total B.S. such a scam. We have been trying to get them to send us info on payoff amount so we can get our gap insurance filed. Sent numerous... See more
Company replied
I was so excited when they approved my request. The Rep that called to verify my information was nice and courteous. I just got my product so I haven't dealt with the part of making payments yet or... See more
Company details
Contact info
116 West 32nd St, 9th Floor , 10001, New York, United States
- 9086423143
- casey@roadrunnerfinancial.com
- roadrunnerfinancial.com
1.8
Poor
191 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I think the concept of the process…
I think the concept of the process being faster is great. But I think some of the processes are clunky and very time consuming. Verifying income take quite a while. I think having all underwriters and funding department's on the same page would be helpful.
April 12, 2019
Unprompted review
Would have been 5 star...now a 3 star..
Would have been 5 star, since they do give immeidate responses on approvals and deal structuring and contracting are great. HOWEVER, over the last several weeks, almost coinciding with their BRP Leasing and BRP affiliation, they are miserably slow on clearing stips, especially POI. This is worth 2 stars to the rating, as it slows down Finance, the customer, the sales staff, affects customer satisfaction, etc. 100% unacceptable. Staff up, and get it done.
April 12, 2019
Unprompted review
They get deals done that might have…
They get deals done that might have walked out the front door without them. They are easy to talk to. Sometimes getting all the stips approved can take some time.
April 5, 2019
Unprompted review
Fast approvals
Fast approvals, easy to submit stips and contract, great service
March 29, 2019
Unprompted review
I took out a loan through road runner…
I took out a loan through road runner to help my credit then they change companies or something close my count hurt my credit now they're not reporting to credit anymore trying to buy a house and they screwed me do not use this company they are not even reporting now and I can't get a call back
March 29, 2019
Unprompted review
Reply from Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
DEALER FEEDBACK
We've partnered with Road Runner for over a year now and couldn't be happier with the new programs they've rolled out over the past several months. The new programs have benefitted the dealership and helped customers get the units they desire. From becoming a prime lender for Can Am to expanding the units that RR will finance, it's been great. With the help of Diana, our regional sales rep, she's gone above and beyond and couldn't be happier to have her on our side. She's a great asset to Road Runner. We're looking forward to see what else RR has to offer this year.
March 28, 2019
Unprompted review
QUICK RESPONSES AND FUNDING
QUICK RESPONSES AND FUNDING. Every person i speak to on the phone is extremely nice and knowledgeable
March 28, 2019
Unprompted review
Increse in sales
We have been able to increase units sold! Easy to work with,from application submitting to overall loan process and funding.
March 28, 2019
Unprompted review
Was good.. Now terrible!
I am having the same issue as another reviewer. This company was great when they were partners with SST and now they do not report to the credit bureaus. I was building my credit up great before this and now my score has fallen way down. They give me excuses since Nov 2018 and still have not fixed it as of almost April 2019.
I plan on buying a few more bikes soon. I WILL NOT allow Roadrunner to have my business any further. Take note Roadrunner, this is how you lose great customers.
March 23, 2019
Unprompted review
Reply from Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
I loved this finance company until they…
I loved this finance company until they dropped their billing company SST and they reported the accounts as closed to the credit bureaus and now I cannot get Roadrunner to report to the credit bureau so that I can continue to build my credit. I have called and emailed dozens of times and no one answers emails and all they say on the calls are that they are working on it. Come on guys it has been 5 months!! Take care of your customers and help protect their credit!!
March 19, 2019
Unprompted review
Reply from Roadrunner Financial
We are sorry to hear about your dissatisfaction and apologize for any inconvenience. Please be assured your account is not closed. When the prior loan servicer last reported all of our accounts on January 1, 2019, they updated the credit bureau(s) to reflect that accounts were transferred to another loan servicer and that those trade-lines were closed on 12/1/18. This does not indicate that an account is closed entirely, only that it is closed with that servicer.
Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. When a new tradeline is published to the credit reports of our customers, it will replace the closed trade-line of the prior servicer with another open trade-line from RAS. We hope to have this inconvenience resolved as quickly as possible and are also working to complete the reporting process to the additional credit bureaus as well.
In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at 833-288-1367 or you can email us at customerservice@roadrunnerfinancial.com.
We appreciate your patience and again apologize for any inconvenience that may have been caused. Thank you.
Customer Services
Roadrunner Account Services, LLC
Never told yes or no
I was advised I was pre-approved and just needed to send in my information. I sent my information the next day and never heard anything back. I figured if I was not approved they would at least have the decency to tell me so. I am glad it worked for others but I am not happy. However several days later I was contacted and was approved. Rush to my judgement.
November 29, 2018
Unprompted review
Great People, Trustworthy, Highly Recommended!
Good company with great people. We've used RoadRunner for a while now and they've always been easy to work with and even easier to reach when we need them. I highly recommend Craig Knoll & his team.
July 6, 2017
Unprompted review
My experiences with Roadrunner …
My experiences with Roadrunner employees have been excellent. If I have ever had a question or need, they have always been incredibly helpful! Our rep, Sean, has been particularly helpful! He always makes himself available when we need him and goes above and beyond answering my questions. It is so nice to have an option for Sup Prime customers. I actually get excited with them when we get an approval. My only "complaint" is the uploading process for stipulations etc is a bit time consuming. It would be nice to be able to upload all docs together as opposed to separately.
June 23, 2017
Unprompted review
Quick and easy!
May 23, 2017
Unprompted review
JOSH GOES OUT OF HIS WAY TO ASSIST ON …
JOSH GOES OUT OF HIS WAY TO ASSIST ON EVERY DEAL.
May 18, 2017
Unprompted review
Easy to submit
Easy to submit, fast to get approval or denial AND FUNDS QUICKLY!
May 18, 2017
Unprompted review
The loan process took three hours and …
The loan process took three hours and was horrible as a business owner I was embarrassed to do a loan with this company
May 18, 2017
Unprompted review
Reply from Roadrunner Financial
Hi, we are sorry to hear that the amount of time it took to close the loan was not to your liking. We do our best to close all deals quickly but please keep in mind, we service customers who are building or rebuilding credit so the process can take a little longer than our prime counterparts. In fact, closing a deal in 3 hours is much faster than some second-look lenders who can take days to close. If there is any feedback you may have on how we can improve the speed in the future, we'd be happy to hear your suggestions! Please email applications@roadrunnerfinancial.com with any feedback.
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE, FAST FUNDING, EASY TO WORK WITH.
May 17, 2017
Unprompted review
Fast and easy!
May 17, 2017
Unprompted review
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