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Rated 1 out of 5 stars

I honestly think you should all avoid this company. Not service oriented, liars greedy and one of the most despicable companies I’ve had the displeasure of dealing with. I avoid going into detail... See more

Rated 1 out of 5 stars

I had a very frustrating experience trying to arrange a long-term truck rental with Roam. My initial inquiry was on March 25, and as of April 15, I still didn’t have clear answers despite m... See more

Rated 5 out of 5 stars

Well, generally speaking, any company has ups and downs, but if that company, has good management, then set assure, he will do his best to fix any misunderstandings. Special thanks to CEO Gupta Cu... See more

Company replied

Rated 1 out of 5 stars

I dont think this is a service yet launched in Greater Toronto Area fully. Maybe there are some friends and family who are getting support through their own network! Added the app, jumped through all... See more

Company replied

Company details

  1. Car Rental Agency

Written by the company

Roam provides you the convenience and flexibility of a long term rental car, without any of the hassle or long-term commitments of leasing or ownership. Get a car on a monthly subscription with insurance, routine maintenance and roadside assistance included. Cancel anytime. Get your car delivered to your door. Experience the freedom of a car in your pocket! Previously known as Curbo, get ready to Roam


Contact info

1.8

Poor

TrustScore 2 out of 5

46 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic Service

Fantastic Service. They actually mean it when they say, A car in your pocket. I rented a brand new Nissan Kicks (fairly loaded, not the base model) and loved it throughout. It’s very sweet spot to rent cars from Curbo as per your liking. The pricing and the peace of mind that you get is fantastic. I live in Oshawa which is quite from downtown and their office. Yet, they could delivered the car at home with reasonable charges. Very happy with overall experience and they have got a loyal customer in me now. Highly recommended.

June 5, 2022
Unprompted review
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Reply from Roam

Thanks for your review Avinash, we really appreciate your support! Hope you're enjoying your Nissan Kicks.

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Rated 5 out of 5 stars

Great value for long term rentals in Toronto!

Working with the team at Curbo has been fantastic. The process has been stress-free and their team is responsive across all channels. Overall, would highly recommend them to anyone interested in having a vehicle for a month or longer, but not wanting to pay the crazy fees traditional rental companies charge.

May 16, 2022
Unprompted review
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Reply from Roam

Thanks for your review Brandon, we really appreciate your support! Hope you're enjoying your vehicle.

Rated 1 out of 5 stars

Prototype and Proof of concept - Not Established

I dont think this is a service yet launched in Greater Toronto Area fully. Maybe there are some friends and family who are getting support through their own network! Added the app, jumped through all the hoops, after choosing the package, the app showed that I am awaiting confirmation. No movement for 2 weeks. No news. Still waiting. Cancelled subscription after 18 days and they thanked me for the same. I think they were waiting for me to cancel. Totally useless service and app.

May 16, 2022
Unprompted review
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Reply from Roam

HI Baz, thanks for your feedback. We are a well established company with hundreds of customers on the road. Unfortunately, we could not find any record in our system by your name. Can you please reach out to support@curbo.io? We'd love to figure out a way to change your opinion of our service and give it a try!

Rated 1 out of 5 stars

Either not legitimate or not ready to service the volume of demand.

Inputted confidential personal information to book a car and never heard back about my request for a car. Wrote a simple pricing question in the chat that indicates they normally respond in minutes and never received a reply 2 weeks later. I’m not sure if this is a legitimate company.

March 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Curbo's Customer Service is Superb

I am a new Curbo subscriber and the customer service is superb. My subscribed SUV was delivered to me about 2 weeks ago and the vehicle handover process was smooth. I was not familiar with the car and did something stupid which drained the battery overnight. It was a weekend and I called Gautum several times for help. He was very patient and kind throughout. I finally ordered roadside assistance to jumpstart the battery with the information that Gautum provided. Gautum even ran remote diagnostics on the car on Sunday to make sure everything is working fine. I am so lucky and glad that I found Curbo and would definitely recommend the service.

November 21, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, excellent vehicles. Being new to the country this provides a great option to have a vehicle while building up some credit. Friendly staff. Honestly no complaints at this point

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great service and reasonable rates

I needed a long term rental car in a pinch and luckily through a Google search I found curbo! I almost thought it was too good to be legitimate because the quotes I was getting from traditional car rental companies were outrageous in comparison. Service was great and the vehicle drop off was seamless.

October 14, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic experience with Curbo !

Fantastic experience with Curbo. I did not fulfill all the criteria but Apoorv the owner and Gautam went out of their way to ensure I got the exact SUV I wanted. Brand spanking new . Pick up was a breeze and I was pleasantly surprised by how easy it was. I wish Curbo and the team all the very best and will definitely recommend anyone who needs a hassle free experience to a car to try them. It's the future ! Well done to all.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Awesome! Car Rental Company!!

This is my fifth month with Curbo, All I have to say is im well taken care of. Pick up was very easy and the car was spotless as expected. Overall communication is perfect. I would recommend Curbo for any one who are looking for either long term or short term Thanks again Curbo & Apoorv!

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Great new company and service…

Great new company and service. The staff and owner stayed on top of sorting me out with a brand new Jetta quickly. It’s the only program of its kind at this time as far as I can tell; so it’s nice to see them lead the way. Thanks Curbo!

September 28, 2021
Unprompted review
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Rated 5 out of 5 stars

Drive a car without commitments, is this the future?

My wife and I were looking to rent a car for 20 days and we found Curbo. I loved the fact that they didn't need my credit score to approve me a car! I got the app - checked their fleet and submitted my request. The license verification was a breeze.

I got an email saying I'd have to wait 3-5 days for approval which then confirmed I can have my car. I had made a special request to have the car on my birthday and the Founder made this happen! (They're running busy so I got lucky)

Little do I know is that from no car - I'm driving an all new Hyundai Kona and I have already requested an extension to my subscription!

Customer service - 5
Delivery handoff - 5
Car cleanliness - 5
Value for money - 5

Long pending Algonquin Trip - Here I come!

September 15, 2021
Unprompted review
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Reply from Roam

Thank you, Vishal. We appreciate you taking the time to share detailed feedback. Enjoy your Algonquin Trip!

Rated 5 out of 5 stars

best long and short term rental

Curbo is the best long and short term rental service. There is still a startup/small business energy at the beginning but I promise, their customer service, overall business model and prices are 100% worth it and the real deal.

September 15, 2021
Unprompted review
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Reply from Roam

Thank you, Isis! We appreciate you taking some time to share your feedback.

Rated 5 out of 5 stars

Short 2 Month Rental

Fantastic service, great experience, and new cars! Wish i had known about them sooner instead of dealing with rental companies for longer durations. If you're in between leases, or still undecided on which car, Curbo is for you. Get a brand new car, with insurance and maintenance covered for short leases while you decide! Will definitely rent again if I ever need to. Thanks Curbo team!

August 23, 2021
Unprompted review
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Reply from Roam

Thank you for your feedback, Hamza! We appreciate the endorsement.

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Rated 5 out of 5 stars

The future of car ownership!

The future of car ownership!

Very easy to sign up and get a car, the app is intuitive and makes it simple to manage the subscription and swap cars. I owned a used car for a few years and when that was at the end of its life I switched over to Curbo and have been with them since... highly recommend to anyone looking for a car!!

April 16, 2021
Unprompted review
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Reply from Roam

Thank you M.P for taking the time to share your feedback!

Rated 5 out of 5 stars

Excellent service & staff ..

Excellent service & staff ... Amazing care and followup with customers..!!The curbo team is very helpful. I highly recommend renting here to everyone as it’s very reasonable and safe....the best thing I liked it is that it covers insurance too.

I really wish Apoorva and Sam all the best and I hope they succeed.

April 8, 2021
Unprompted review
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Reply from Roam

Thank you for your feedback, Siddhartha!

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