Roberts Crossley Solicitors Reviews 

512
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and helpful approach, often going above and beyond to assist and answer questions. Reviewers frequently highlight excellent communication, quick response times to inquiries, and being kept well-informed throughout their process, contributing to a positive user experience. The service is consistently described as efficient and reliable, making complex property transactions smooth, straightforward, and less stressful for many people. This seamless overall experience leads customers to express high trust, repeatedly use their services, and enthusiastically recommend the company to others.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, patience, and... See more

Service

Users describe positive interactions with service, frequently highlighting professionalism, efficiency, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the efficiency and promptness... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers reporting a great experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

We were well guided and assisted throughout the whole purchase process. The srff were kind, patient and thorough in their work. Due diligence was evident every step of the way. Would highly r... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us not just the leading choice for online conveyancing services in the Macclesfield & East Cheshire area, but across England & Wales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

512 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(512)

142 reviews in the last 12 months

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Rated 5 out of 5 stars

Leasehold Flat Sale

The sale of my leasehold flat took longer than expected due to non-simultaneous additional questions from the buyer's solicitors, but Lily handled it all very well and kept me updated throughout. Would use again.

March 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Big thanks to all at Robert Crossley…

Big thanks to all at Robert Crossley Solicitors, especially Katy for dealing with our recent purchase of a flat and three flats last year.
Katy was very efficient as usual and got us over the line in quick time with great communication at all times.
Thanks again

February 25, 2026
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Rated 5 out of 5 stars

Excellent friendly service

I can highly recommend John Roberts at Roberts Crossley Solicitors. He has completed several propery sales and lease extensions for me. He is very efficient and is available to answer questions during the process, providing excellent service.

February 19, 2026
Rated 4 out of 5 stars

Property sale

With a very protracted sale and lots of additional questions from the buyer's solicitors felt that we were dealt with very professionally and found Katy extremely helpful throughout

January 5, 2026
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Rated 5 out of 5 stars

Exceptional

Katy demonstrated exceptional professionalism and expertise throughout the entire purchase process. From initial engagement through to completion, she managed every stage with efficiency, clarity and a strong attention to detail. What could have been a highly stressful transaction was handled seamlessly, with clear communication and structured guidance at every step.
Her ability to explain complex matters in a straightforward and accessible manner was particularly valuable, ensuring I felt fully informed and confident in each decision. The transaction progressed swiftly and without unnecessary delay, reflecting her strong organisational skills and proactive approach
I would have no hesitation in recommending Katy to anyone seeking a knowledgeable, reliable and highly professional property specialist

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

9 years later

I used Robert Crossley for conveyancing 9 years ago. I am now in the process of selling again and found that they didnt do the job right! Documents which should have been checked and provided weren't, there were errors in my title deeds which Robert Crossley didnt notice and as as result I have had to take out numerous indemnity policies.

My current solicitor tried contacting Robert Crossley several times to see if they had any records to help, but received no response to emails and calls were not returned. What credible csolicitor ignores another?!

Clearly corners were cut and mistakes were made, but my solicitor advised me that Robert Crossley made so many errors and people need to know about their shoddy service.

February 13, 2026
Unprompted review
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Reply from Roberts Crossley Solicitors

Thank you for your review, please email the office at mail@rc.legal so we may look into this for you.

Rated 1 out of 5 stars

Failed to compensate for their error.

During a conveyancing process, a mistake was made and my address was given to another company incorrectly. As a result, through no fault of mine, the company issued invoices which I didn't receive and I was charged late payment fees of £1435, which I had to pay. Mistakes happen, which I understand, but I asked the partners of Roberts Crossley for compensation and I was totally ignored.
Not acceptable professional or moral standards, especially from a legal firm.

December 10, 2025
Unprompted review
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Rated 5 out of 5 stars

A great firm to work with and highly recommended.

We recently completed a chain transaction for a property in December. As with most chain property transactions, there were a couple of complexities along the way, but Robert Crossley and the team particularly Ben; consistently delivered a professional and exceptional service, as always.

We found the company online about 2019, have worked with Ben for years now, and the standard of service has always been outstanding. Communication was clear, timely, and reassuring throughout the process(s).

A great firm to work with and highly recommended.

- 'Desola

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing amazing amazing

Amazing amazing amazing. Very professional and got the job done perfectly. If you are looking for a talented team that gets it done. These are your got to team. Robert Morrison worked on my sale and did a fantastic job!

February 2, 2026
Rated 5 out of 5 stars

Roberts Crossley a first class personalised service

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as he said its much easier and quicker for him. He even set up a Zoom call while I was on holiday in India to ensure there were no delays in the exchange of contracts. Remarkably, their bill remained the same as their original quote despite this very personalised service. I highly recommend them.

December 19, 2025
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Rated 5 out of 5 stars

Fantastic service!

My second time using Roberts Crossley, and once again I’ve had a great experience with this company. As before, ROBERT MORRISON was very helpful and provided excellent, efficient service, which contributed to a seamless house purchase. He kept me well informed throughout the entire process. I was also able to monitor the progress of my transaction online at any time via their portal, which was very convenient. Overall, a very positive experience — highly recommended.

January 23, 2026

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