Roberts Crossley Solicitors Reviews 485

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for their exceptional service, describing them as friendly, polite, and always available. Many people appreciate the clear communication, quick response times to queries, and the overall efficiency of the service, which made complex processes like house sales and purchases feel smooth and less stressful. Reviewers consistently praise the user experience, noting that the company provides excellent guidance and support, often going above and beyond expectations. However, some customers reported dissatisfaction with the company's handling of documents, citing errors in title deeds that led to additional indemnity policies. A few other people also felt that the company's communication model, which heavily relies on email, was inefficient for problem resolution and not accommodating for elderly clients without IT skills, leading to delays and a lack of responsiveness in some cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the promptness of... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Clients share positive opinions on user experience, highlighting efficiency, clarity, and ease. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben Thomas looked after us and our interests superbly He was always available and extremely helpful , informing us regularly as regards how conveyancing was proceeding and quick to explain f... See more

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

485 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Sale of my property

Robert Morrison dealt with the sale of my house, his service to me was impeccable. They are a trustworthy team, I was treated with respect at all times, & I always kept updated throughout the process, from beginning to completion. I would definitely recommend them.

May 1, 2026
Rated 5 out of 5 stars

Great experience, highly recommend!

Myself and my partner recently sold and purchased a property and instructed Robert at Roberts Crossley Solicitors. We couldn't fault our experience from start to finish. Robert was great, he kept us informed, responded promptly to our enquiries and happily answered all of our questions with kindness and professionalism. This applies to the wider team who were too kind and helpful. Robert made what could have been a very stressful process completely stress free.
I would highly recommend Roberts Crossley to anyone looking for a trustworthy, reliable and value for money solicitor.

April 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Very happy with Ben at Roberts Crossley…

Very happy with Ben at Roberts Crossley - he got the job done quickly, showed good attention to detail, always replied to emails within a day and was accessible and friendly on the phone. His rates were also very reasonable! I will be happy to use Ben for future work.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Without doubt Ben Thomas is superb at his job!

Without doubt Ben Thomas is superb at his job! We have returned to use his conveyancing services many times; he is always available and extremely helpful and effective with all the work he has done for us. The tracking system was fantastic providing us with progress update. We have had excellent customer service experiences every time. We will continue to use his services, and we have no hesitation in recommending his services and Robert Crossley Solicitors.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

I used Roberts Crossley for the purchase of my house. I dealt with Katy and she was brilliant. Kept me up to date and was very efficient. She made the process quick and easy. Thank again!

May 2, 2026
Unprompted review
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Rated 5 out of 5 stars

We cannot thank Stephen Mellor from…

We cannot thank Stephen Mellor from Robert’s Crossley Solicitors enough . We have already recommended him to others . Our conveyancing was seamless , efficient and highly professional . We were kept updated throughout the whole process . Stephen was always very responsive to our queries . I can honestly say working with someone as professional as this has taken a lot of stress away from what can often feel like quite a challenging time . I can highly recommend Stephen and Robert Crossleys Solicitors .

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

A great firm

I have had always great experiences when dealing with Robert Crossley. They are highly professional and reliable at a time you need it. Recently Ben Thomas has dealt with some very tricky issues and he handles them with clarity and ease. I was very impressed. I would highly recommend the firm and Ben himself.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, reliable and friendly service

I instructed Ben following issues with a previous conveyancing solicitor when it became apparent they had done very little in over 5 months.

I have used Ben before and he is very efficient, methodical and friendly. Ben did a fantastic job recovering the conveyancing on my purchase.and did more in just a few weeks than my previous solicitor had managed to do in over 5 months.

Thanks Ben for making the process as smooth as it can be. I would definitely recommend you in the future.

April 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I would not use anyone else for my…

I would not use anyone else for my conveyencing. I stumbled across Roberts Crossley about 7 years ago via a google search and lucked out and got Ben Thomas from RC. He was polite, professional and efficient. The progress update portal they offer was a godsend and meant I didn't have to chase for things, and Ben always returned my calls and kept on top of all correspondance. My business is in property rentals and I have now used him many times and always get great service - he is the only conveyencer I would use going forward and I could not recommend him & RC more highly.

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from start to finish of our recent house sale and purchase. Our contact Jonathan Davey kept us up to speed with everything that was going on throughout the transactions. I rate this company highly and would recommend them to anyone seeking a good conveyancing solicitors.

April 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Will M! Class

Roberts Crossley Solicitors were great for our house move. We had Will M. as our solicitor and he was honestly brilliant. He explained everything clearly (which really helped as we’re both new to the whole process) and was always quick to reply whenever we had questions.

Nothing ever felt like too much trouble, and he made what could’ve been a stressful, hectic move feel really calm and manageable.

Overall, really good service from Roberts Crossley and at a reasonable price too. Would definitely recommend!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

john has been excellent with…

john has been excellent with communication and his thoroughness..
a pleasure to deal with ..
he’s handled 2 exchanges for me now and i wouldn’t hesitate to recommend him to anyone

April 10, 2026
Unprompted review

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