Robinsons Relocation Reviews 1,226

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. Many people highlight the exceptional service, noting the care taken with belongings, the efficiency of the teams, and the overall stress-free experience provided during what can be a challenging time. Reviewers frequently mention the politeness, courtesy, and hard work of the moving teams, as well as the excellent communication and support from office staff. The company is often recommended for its ability to handle moves smoothly and effectively, with many customers expressing their satisfaction with the entire process.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being polite,... See more

Service

Users describe positive interactions with service, highlighting the ease and stress-free nature of their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic experience from the first phone call to the last box. 'Pops' and his crew didn't just turn up and execute the job, they brought a level of humor to their professionalism that was much... See more

Rated 5 out of 5 stars

Excellent service. From the first call to Sophie for a quote to unloading at the new destination address, Robinson staff were professional, sociable and most importantly, as there was await for the ke... See more

Rated 5 out of 5 stars

We had an awkward last minute completion but in a busy period, Robinson's promised to turn up at 8am and did. On a very warm day that just got hotter and hotter up to 26c, they methodically loaded and... See more

Rated 5 out of 5 stars

Firstly would like to say a massive thank you to Robinson team! Where from day 1 with their customer service through to the removal team on our moving date back in November who utterly brilliantly!... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Self-Storage Facility
  4. Storage Facility

Written by the company

We don’t just move your house, we help you make it home. Robinsons Relocation is one of the oldest established removals companies in the UK, with over 120 years' experience in the business. In this time, we've helped thousands of families just like yours to start a new life, from moves around the corner to relocation to the other side of the world. We are a fully accredited member of the British Association of Removers. We have several branches across the UK, each one staffed by a professional team of movers who are experienced in handling moves efficiently, carefully and skilfully. Wherever your destination, each of our branches offers purpose-built storage facilities to ease the strain of moving house.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

I totally recommend this company to…

I totally recommend this company to make your move as smooth as possible. Moving is considered very stressful but Robinsons made my moving day stress free. They worked so hard, carefully loading my belongings onto the van, and then did the reverse on arrival at my new house. Polite, courteous and took great care of my things. I'd definitely use them again. Thanks Robinsons!

August 28, 2025
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Rated 5 out of 5 stars

Our daughter recommended Robinsons to…

Our daughter recommended Robinsons to us after her move and we had some of the same team helping us this week. The team were consistently polite and helpful and worked so hard. We would highly recommend Robinsons to anyone especially Dan and James and the Hungarians. Thank you all so much with thanks also to Victoria who was so helpful and patient!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

We have used Robinsons for our last…

We have used Robinsons for our last four moves and they are excellent .They provide quotes quickly and at reasonable rates . We were supplied liberally with boxes to meet every need .The team on the day were extremely helpful, always polite and took great care with all our belongings. In addition the office staff were readily available and gave good advice throughout
Quite simply they are the best

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Robinsons packed

Robinsons packed, moved and unpacked us from one side of the country to the other. From the first moment of contacting them, they were helpful, caring and super efficient. During the packing process, they were understanding and positive all the time. The team also did a fantastic job at the other end. They worked so hard with a smile on the face. It is the second time we have used them and we would recommend extremely highly. What was a real pleasure was to see the camaraderie between the team members and the common goal to support us during a stressful time.

August 5, 2025
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Rated 5 out of 5 stars

Courteous and professional

We had an awkward last minute completion but in a busy period, Robinson's promised to turn up at 8am and did. On a very warm day that just got hotter and hotter up to 26c, they methodically loaded and unloaded our possessions with consistent care and attention. Special kudos to Paul the senior member of the trio for his calm and measured guidance of his young team, including how to navigate the twisty stairs of our new house. Everything arrived intact. Thank you!

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Move from Germany to the UK

We recently moved from Germany to the UK and had a really great experience with Robinson's. From the start, the team was super helpful - Matt was always quick to respond, very friendly and professional, clearly and patiently explaining how everything would work. They took the time to understand our situation, which we really appreciated.

On moving day, the crew showed up early and got to work right away. They were efficient and clearly knew what they were doing, especially when it came to taking apart and packing up our bulky furniture. They handled all our belongings with a lot of care, and everything was well protected for the journey.

Our belongings were well stored by Robinson's for a while on arrival in the UK and the eventual delivery went just as smoothly as the packing. No damage, no breakages - just a really professional and stress-free experience. Everyone we dealt with was friendly and helpful throughout. It was a privilege to watch them work so well; they did such an impressive job, and were so patient, considerate, and understanding with us as we figured out where we needed all our things to be.

All in all, an extremely positive experience. We’d definitely recommend Robinson's to anyone planning a big and/or international move!

June 2, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We stored our furniture and belongings at Robinsons Abingdon for five years and then Robinsons moved our possessions to our new house in Devon. Matt dealt with all of our enquiries brilliantly, efficiently and patiently despite having multiple potential moving dates (two purchases fell through). The guys who moved us in were polite, considerate, hard working, diligent, understanding and generally just the best people we could have hoped for. I strongly recommend you use this company for storage and removal.

May 29, 2025
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Rated 5 out of 5 stars

Great Service, highly recommend

Excellent service from Robinsons. The team was professional, efficient, and genuinely helpful during my move. Special thanks to Josh, Steve, and Junior (Birmingham branch) for their care and exceptional support. Highly recommended.

—Minas

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service. Highly recommend.

We recently used Robinsons to deliver items that they had been storing for us since our last move.
All 5 guys were brilliant but I would particularly single out Matt and Phil who really went the extra mile.
I wish Phil a very well-earned retirement after a remarkable 49 years with Robinsons. I would like to think that they would thank you properly for your service...
I would highly recommend this company.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Very accommodating in arranging the…

Very accommodating in arranging the moving date.

The team on the day were superb and well organised so everything went smoothly.
The guys were light hearted throughout the day, which went some way to relieving the tension on what is a very stressful event.

No hesitation in recommending them.

April 22, 2025
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Rated 5 out of 5 stars

A note on our move using Robinsons Relocation

A note on our move with Robinsons and the crew, Mark & Derek.
They were absolutely brilliant. Totally professional, friendly, helpful. In fact went the extra mile to make sure all our possessions inside and out were put in the most helpful places to make sure we can start the great unpack.
Would recommend Robinsons team to anyone who wants to know.

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

An exceptional removals company.

Robinson's Relo -Redditch branch- helped us move from the West Midlands UK to Southern Ireland. Choosing a removals company is a huge worry for anybody planning a move. Well from start to finish, everyone at Robinson's was absolutely fantastic! The whole team was kind, considerate, very effecient and thoroughly professional at every stage along the way. Despite this being a complicated move, we felt very well looked after at all times, and communication throughout was excellent. Nothing was too much trouble for any of the team, and their collaborative approach made what would otherwise have been a stressful move much more pleasant than anticipated. Their assessment of our particular requirements and delivery of exactly what we needed was spot on.
This is an exceptional removals company, who really care about the quality of their service. We were so lucky to find them and would highly recommend them to anybody moving their home.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Removal via store

Robinsons recently moved my mum from Birmingham to Nottingham via their store in Redditch.
The move went well from start to finish. The guys were great - prompt, professional and had everything safely loaded and unloaded in no time at all. They made every effort to make mum feel at ease, despite us landing them with a couple of extra problems to navigate on the day. Rebecca at the office was particularly helpful and responsive.
So, overall, a very positive experience.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service throughout

Exceptional service throughout, I cannot recommend them enough.
The team that helped (Becky, Craig, Junior, Craig) were so efficient, considerate and professional - they made this part of house moving stress free.
Especially in light of arriving at our new home, to find our sellers removal company making an utter mess of the owners belongings - we were really proud to be using Robinsons who took care of our move start to finish.
Thank you so much to all the team there.

December 20, 2024
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Rated 5 out of 5 stars

Great service

Great service, very professional, helpful and polite. Made our long distance move so much less stressful. Thank you, team!

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend

Cannot praise highly enough the team from Robinson’s who were so incredibly professional, diligent, hard working and pleasant on our recent relocation. This is the second time I have used them for a move and I also have personal goods in storage with them. Whilst I would hope not to do a third relocation, I would not hesitate to use them again should the need arise.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t fault the team at all

Can’t fault the team at all, from initial walk round, Victoria in the office and all the crew on the day - all fantastic. We had to deal with some strange delays getting in to the new house, no issues for the team and even brought a couple of extra men over from another job. Would highly recommend!

January 31, 2025
Unprompted review

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