The customer service response was good. I have made several of their 3D sets and have enjoyed making them with my grandson. I would give 5 stars if it wasn't for the fact that the flower building bl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having built several of Robotimes models/puzzles, I can say their parts are easy to assemble if you follow their instructions precisely. There are some hidden tricks in some if the builds. They got m... See more
Company replied
I have built several Robo Time models and have enjoyed them all. I only have 2 critiques. - Some other companies instruction are better illustrated. In particular each step includes an illustratio... See more
Company replied
These 3D products are amazing, well made and very cleverly thought out. I did have one issue with a delivery where an incorrect product was supplied, (one out of three) in the consignment. Customer... See more
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Company details
- #20 of 26 best companies in Toy Store
- #6 of 10 best companies in Handicraft
About Robotime
Written by the company
ROBOTIME, founded in 2007, is a global creative toy company specializing in DIY craft kits and trendy toys, including miniature houses, mechanical models, decorative wooden kits, and wooden toys for children. With original design at its core, ROBOTIME draws inspiration from everyday life to create products that are imaginative, thoughtfully made, and rewarding to build. Across its family of brands, ROBOTIME aims to spark curiosity and creativity around the world, celebrate DIY culture, and bring people together through the joy of crafting.
VISIT OUR WEBSITE Contact usContact info
23 South Front Street, 08079, Salem, United States
- service@robotime.com
- robotimeonline.com
4.5
Excellent
8K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Such great quality amazing build kits
Such great quality amazing build kits. Arrived in good time as well
March 25, 2026
Reply from Robotime
Your review encourages us to maintain high service standards.
Fast service and accurate!
March 24, 2026
Reply from Robotime
Your warm feedback is truly appreciated. If you need any additional support — whether for current or future purchases — please feel free to reach out anytime.
Love it very soothing
March 24, 2026
Reply from Robotime
Thank you for your wonderful review. We’re happy to assist whenever you need us.
My package was running extremely late
My package was running extremely late. FedEx held it in one location for 2 plus weeks, and it was assumed lost. I reached out regarding the issue Responses were prompt and helpful. I was offered a refund or a new kit. Once I received my original kit, I emailed to advise I would not need a replacement, and was told I can keep the replacement as well because of the troubles. Not only are Robotimes products superior to others with quality materials, and easy to understand instructions, but their customer service is superior as well.
March 24, 2026
Reply from Robotime
We greatly appreciate your supportive feedback. If further assistance is needed, you can always rely on us.
This project was fun and satisfying
The instructions were easy to understand and the parts provided were quality material.
April 6, 2026
Reply from Robotime
Thank you for your thoughtful comments. We’re always happy to help with any product-related or order-related questions you may have.
Missing parts and you where on it
Missing parts and you where on it, FAST!
Received missing items and hubster had a great time putting it together
April 6, 2026
Reply from Robotime
Your kind words mean a great deal to us. Please let us know if you need further guidance or assistance at any point.
I love your products and your services…
I love your products and your services are excellent. Thank you. Chantal Turpin
March 23, 2026
Reply from Robotime
Thank you for your uplifting feedback. We’re pleased to know we could help. If you need more support, our team is here.
Reply from Robotime
Thank you for your warm comments. We’re very happy to know we could provide a helpful solution. If new questions appear, we’ll be here to assist.
Have not received my coffee factory yet…
Have not received my coffee factory yet m. It was meant to be delivered on 15th to 22nd April. Now apparently it’s 15th May before it comes to the factory and then it still has to be delivered to Menorca. Very disappointed. Am not receiving any updates????
March 23, 2026
Reply from Robotime
We’re truly sorry for the huge disappointment and lack of updates regarding your Coffee Factory model.
After checking thoroughly, we found that this order has already been cancelled, and we cannot locate any valid record of your Coffee Factory order in our system.
We completely understand how frustrating it is to wait so long with no clear information. Please accept our sincere apologies for all the inconvenience this has caused you. Feel free to contact us with your order number, and we will help you sort this out immediately.
The final product was really great
The final product was really great. Glad there were extra parts as several parts broke just taking them off the sheets of wood. Had to use some glue a couple of times.
I enjoyed the build!
April 6, 2026
Reply from Robotime
Your feedback is greatly appreciated. We’re delighted that our service was helpful. If there’s any way we can continue assisting you, please feel free to reach out.
I needed a replacement part for Cathy's…
I needed a replacement part for Cathy's Flower House and it arrived very quickly.
March 22, 2026
Reply from Robotime
We truly appreciate your warm review. If you encounter new questions or require additional assistance, feel free to reach out anytime.
I was supposed to receive a free gift…
I was supposed to receive a free gift with my order. Not only did I never receive anything about the free gift, I sent two separate messages to customer service about this and was ignored both times.
April 5, 2026
Reply from Robotime
We’re truly sorry for the disappointment and the unpleasant experience regarding your promised free gift.
We did send you a message on April 10th, which may have gone to your spam folder and escaped your notice. We have now resent the confirmation message to you again.
Reply from Robotime
Thank you for sharing your positive experience. Should any future needs arise, we’re always prepared to help.
Always very helpful and…
Always very helpful and knowledgeable,if only all businesses were like that,
May 3, 2026
Unprompted review
Reply from Robotime
Your lovely feedback is greatly valued. If you need additional help or information, we’re right here for you.
Great customer service experience
Great customer service experience. Easy to work with and no push back.
April 5, 2026
Reply from Robotime
Thank you for your kind message. Providing helpful support is always our goal. If we can assist further, please contact us.
Great customer service
When part was broken a replacement was sent quickly, allowing me to keep working on the project.
March 22, 2026
Reply from Robotime
We sincerely appreciate your positive comments. If you need help with parts, instructions, or shipping updates, we’re always available.
Packaged well
Packaged well. Tracking supplied. And a quality product to enjoy building.
April 4, 2026
Reply from Robotime
Thank you for your encouraging words. If there’s anything more we can do to support you, please let us know.
Robotime is some is working
May 1, 2026
Unprompted review
Reply from Robotime
We greatly appreciate your feedback. Knowing we could assist gives us great motivation. If more questions arise, we are here anytime.
Reply from Robotime
Thank you for your encouraging words. If there’s anything more we can do to support you, please let us know.
I paid for shipping for a replacement part that I NEVER received
I paid for shipping for a replacement part and I NEVER received said replacement part. You were quick to charge my card, but I NEVER got the part. VERY VERY VERY dissatisifed.
March 20, 2026
Reply from Robotime
We are extremely sorry for the terrible experience and frustration this has caused you.
We have checked and found the replacement package was delivered on April 10th, and we have already sent you a relevant email for your reference. If you still haven’t received it and there is indeed an abnormal delivery issue, we will resend the replacement part to you free of charge immediately.
We truly apologize for the hassle and inconvenience this has brought you. We will resolve this matter properly for you.
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