Took travel insurance, then due to flight delay wanted to make a claim, but unable to do so as trough Website or phone (the phone number provided was not recognised) insurance policy number is not r... See more
Company replied
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See what reviewers are saying
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previo... See more
This review is based upon Rock's handling of an insurance claim. On my last holiday our had the misfortune to have our transfer from the airport to hotel delayed by a rock slide on the main road... See more
Could be better, to be honest. I had to beg and plead with them to provide me with my insurance documents by email at least twice - I don't why they didn't send them out automatically upon the purc... See more
Company details
- #15 of 29 best companies in Travel Insurance Company
Written by the company
ROCK Insurance Group offer travel insurance, gadget insurance and commercial insurance solutions.
Contact info
High Street 135, RH10 1DQ, Crawley, United States
- rockinsurance.com
4.4
Excellent
19K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent cover and a good price
Excellent cover and a good price. Have not used the claims process so cannot comment on that.
February 7, 2025
Reasonable price and easy to follow…
Reasonable price and easy to follow instructions.
February 7, 2025
Very expensive renewal of policy
Very expensive renewal of policy! More than 100% increase and extra for medical cover! Rip off!
Very pleasant real person saw me through the very lengthy renewal process though!
January 31, 2025
Reply from ROCK Insurance Group
Dear Pauline,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
As I am sure you will appreciate, there are multiple factors that can affect the cost of a travel insurance policy. These include for example the age of a traveller, their medical conditions, the medical treatment costs in the country of travel and the type of policy i.e. basic or comprehensive.
Rock is priced competitively within the travel insurance marketplace and we continuously review our products and pricing to ensure that the company remains competitive at all times. We take all feedback regarding our products and services very seriously and thank you for raising your concerns. Your comments will be passed on to the relevant department.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
Customer satisfaction.
Good cover, good price and policy was easy to complete.
Many thanks.
January 29, 2025
Great value for money
Great value for money
Has us covered for everything and the price was brilliant.
January 28, 2025
Just upgraded our policy to Worldwide…
Just upgraded our policy to Worldwide and spoken to the most lovely, helpful man who knew what he was on about . Got our policy changed for a great upgrade price as I’d spoken to a woman 2 days previous who wasn’t helpful at all and wouldn’t listen to me and the cost was phenomenal. So thank you to who I spoke to today would highly recommend them .
February 6, 2025
Unprompted review
The policy did not show what was…
The policy did not show what was covered . Horrible policy documentation. Would not recommend
February 2, 2025
Reply from ROCK Insurance Group
Dear Viraj,
Thank you for your review, I am sorry you are unhappy with your recent encounter with Rock Insurance.
I am sorry to hear that you do not like the way that the policy is set out. The first page, which is your certificate, tells you woh is covered, what cover level you chose, your trip dates and destination. The first 2 pages of your policy booklet explain what you are covered for. If there is anything that you are unsure of then please call us on 01293 855 783 and we will be happy to assist you.
Once again, please accept my sincere apologies for the inconvenience and any frustration caused.
Kind Regards
Michelle
easy to read documentation.
easy to read documentation.
key insurance points easily found.
January 31, 2025
Took the policy as was a great price
Took the policy as was a great price. Not going away yet so I hope that if I need it I will give it give stars sgsin.
February 1, 2025
Easy and clear
January 25, 2025
Good cover,good price.
The process is very quick and simple,the price for amount of cover is very reasonable.
January 16, 2025
Great policy at a great price but the increase was too much…
My first policy was at a great price but then the price rose by almost double 🤔 sadly I had no choice but to shop around and found it at a considerably lower price its hard to rate on experience until you have to make a claim. I would like to add if the price had have been lower I would still be with you.
January 24, 2025
Great service
January 23, 2025
Policy renewal
Renewing policy went OK but persistent reminders to provide an online review.
January 20, 2025
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