Rogers Communications Reviews 

The customer service is an absolute joke!!! One star is being generous.
I called to inquire about getting Rogers Wireless. Some lady who was at home with her kids yelling in the background answered. I was living in a coach house at the time and was wondering if I could get Rogers Wireless set up (because Bell couldn't do it)
The lady said it could be done. I then had to think about it so I said I'd call her back. I didn't end up calling her back but she went ahead and placed the order anyway and shipped me the necessary equipment. I immediately shipped it right back. I also called Rogers and spoke to someone at length about the whole situation informing her I DID NOT confirm that I wanted to place an order for their service and to please cancel the account that was wrongly opened by their operator. She assured me that everything would be resolved and that I wouldn't owe any money. Today, (about 15 months after this was supposedly resolved) I received a notice from my credit report company saying my credit score has decreased significantly because of an unpaid bill to Rogers Wireless that has gone to collections.
I didn't receive any mail notice.
This company is an absolute disgrace! DO NOT HAVE ANY DEALINGS with Rogers Wireless!!
My credit score is ruined all because one of their idiot operators opened up an account that I did not authorize.

This company has gone from BAD to WORSE.

The customers service and support and service overall has gotten extremely bad in the past year and

After 20 years of being committed as a customer..you get jack S**t in the end when it comes to loyalty.

After being sent an email with an offer to both wireless line
.and several times to get it done..was unbelievable and still they have the balls to tell me I AM NOT ABLE to get it. After they were the one who sent it directly to me.

I am finally going to be DONE with ROGER'S SERVICES..

People..please please be careful with dealing with ROGER'S..BASICALLY THEY ARE JUST SCAMMERS AND DONT COMMITTED TO WHAT THEY SAY..

I WILL ALSO BE FILING A COMPLAINT WITH THE ONTARIO OMBUDSMAN TO ADDRESS THIS ISSUE..

THANKS FOR TAKING THE TIME TO READ ABOUT MY SITUATION.

I had a very disappointing experience with Rogers. I spent over 3.5 hours on the phone and was transferred from one department to another multiple times. Every representative kept sending me somewhere else, but no one took ownership of my issue or provided a solution.

I also feel I was misled about the service, which made the experience even more frustrating. As a customer, I expected clear information, accountability, and efficient support, but instead I wasted hours without any resolution.

This was one of the worst customer service experiences I’ve had. Rogers needs to improve communication between departments and ensure representatives take responsibility for resolving customer issues instead of repeatedly transferring calls. I hope they take customer concerns more seriously in the future.

Rogers company is going down the drain, recently after firing all their staff no ones picking up calls taking an hour to get to someone then the person who picked up is located in India and cannot hear properly sounded like a child really frustrated and thats after cancelling my services with them they mixed my account with my brothers. Thank god i moved to Bell on time.

Wireless Internet speed is crawling slow and technical support hangs up on my calls. Rogers is a poster child of Canadian telecom oligopoly: squeezing money out of customers for near zero service. What a shame!

Our internet and cable went out 25 hours ago. About six hours ago I was able to convince Rogers it really, honestly, was out, despite what their instruments told them from their desks... In fact, they informed us that the entire block was out, which we already knew. A little while ago, I got an email from them that said it's taking them longer than expected to correct the outage, which I'm sure is their way of saying "going home!" Lousy attitudes by most of the many people my wife was passed between for three hours, too. They're getting too big to care, mark my words.

I would provide a minus number if available. Rogers have basically setup their business to rob their clients. When my contract ended after the purchase of a new phone on one of their plans they came back with a bill of more than what I was paying when paying for my phone. Getting to talk to customer service was a challenge in itself and they were not pleasant or helpful. When I finally talked to someone about a better plan they charged me a fee so I moved to a new provider, Freedom. Unannounced to me as I had my bill payments setup for automatic payment, when I cancelled my account at the end of the month they said I still owed for a change. I had the bank cancel the automatic charge on my card. So Rogers then charged me $112 on my account for an NSF. Compete theft all the way around and then I got to deal with very rude people so if this were the last service on earth I would still consider a different option. This type of business should not be allowed and that what we get when there is a monopoly.

SIM card randomly stops working, call in to the PHONE company and they say they are too busy, and hang up on you. SERIOUSLY? Canceling service immediately.

2nd try with Rogers, a company that never misses an opportunity to gouge its clients. Terrible service. Months after cancelling, Rogers is still billing us, as is Rogers with Shaw or whatever they call themselves.

I've been a Rogers customer of 14 years and for the entire time, I've felt lack of customer care of service support that I can no longer accept. Here's a handful a problems that come to mind:

1. I live in Victoria, BC and because Victoria is 90km away from the closest American towers, I get charged Roaming charges every month that I need to call in and tell them to remove every month, which ends up being a 6 hour phone call.

2. They charge me $75 as a punishment charge for my credit card being switched over in their system and because they try and charge my old credit card that I've cancelled in their system instead of using my new system, they charge a $75 "Non sufficient funds" charge, which is completely not true

3. I work close to the University of Victoria and I don't even have cell phone service where I work

I've switched over to Telus a couple months ago and all these problems have gone away PLUS I'm paying less money

Briefly, Rogers should be embarrassed and the CRTC should act. Both by phone to customer support and via their AI assistant one gets led into death spirals of menu's that eventually lead to disconnection. This is not a system glitch, this is exactly how Rogers engineers customer service, it would frankly be honest to just not provide a phone number for customer service with maybe a note saying "we have zero interest in talking to you, hearing from you, working with you, so go away, no number, no help, no nothing'. Just be honest Rogers. You can fix this, you don't want to, you are fine as corporate policy in insulting your customers, locking them into phone menu's an AI assistant "Anna' that is not sufficiently capable of understanding or given programed options to default to a "human in the loop". With an annual net income in 2025 of 4.93 billion, this is a "we truly don't care" issue, not a customer service hiccup. Treating customers poorly is policy, be honest, show some integrity, plaster on your billboard and TV adds, "Rogers, thank for helping us to 4.93 billion in revenue, now get lost, save yourself time and don't waste our dog and pony show effort to pretend we care" "hang up go away, we've got your money, that's who we are; stop thinking we care, we don't" Until the CRTC acts to address the telecom industry in Canada, make the dollars you can, we will bail as soon as the government allows competition.

I had a problem caused by a Roger’s update, I called Roger’s only to be kept online waiting for 2 hours. Finally got an answer only to be transferred to another area and waiting again for another 30 minutes. I’m so fed up I’ll have to hang up and try again later it tomorrow. This is just disgusting and very unprofessional. I’m ready to cancel Rogers.

One star is not even deserved for Rogers, Its ridicules, I was trying to reach out customer service to change my internet service from old location to new location, I reached the 3 days continuously, First time I stayed almost 5 hours (its ridicules 5 hours of my time and 5 hours of my life spent for receiving one answer from them) with no answer, second day 3 hours, third day 2 hours. Its so funny, You charge your customers good enough but you dont pay for hiring more staff to answer your customers phone? is there any organization exist in Canada to fine these kind of greedy companies?? Rogers collect its money ONTIME with not even 1 cents lower every time, but what about service? I hate these kind of people, Just collecting money from regular people, filling your pockets with our money and when it comes to giving service and prove your self, we should waste our valuable time hours and hours to talk with one agent for 5 min. You guys are SOOOO FUUUNNYYY

I recently converted my cell service, my wifi, and tv to Rogers. The cell service and tv are fine. However, I am faced with having to replace my laptop because the Rogers wifi router and the wifi driver in my computer are not compatible. Rogers ought to have known about this potential issue but did not inform me of it.

Awful, however, better than Telus. Needs improvement for the $ we pay.

Hello im OK, waited for chat until I spoke with nguteteodile identified myself and he closed chat waste 30mins.
Then on the phone 1.45hr nala rude took 30 mins to identify me was talking over me had to explain the issue three-four times she told me wait il be right back, proceeded to wait 5 mins and she hung up, she called back phone rang once and she hung up again, obviously purposely.

Id like to get the stream saver added to my account and a DISCOUNT on my account I have wasted today 1hr at the store getting the contract set up for internet and mobile and 2.15hr on chat and phone to be rudely cut off.
And an extra 88 queue position wait to speak to you of course.

My rating is due to 💸 ng. I was signed up for Device protection and did not request it. Rogers could not find any contract at first,after several hours on the phone. Then referred me to Likewize. A separate company. I have been battling this for several months. Likewize says too bad and insults ne with$4.00 refund. They owe me over $309 . They are long distance charges on the phone. Had to battle for that back. Now Rogers refuses to answer my emails ,Office of the President, Kimberley had continually said the same thing. I am a legacy customer and they do not care. Continued emails ignored, and no solution to my charges. How goes a company have no connection to a company they use? How can they not find it on my phone contract?
They cannot produce a document, nor Likewize. I am directed to go to Mobile shop! Their mistake I have spent countless hours on the phone and emails. I am directed to now go to a store? Terrible customer service I I will not be renewing my phones after this. Disgusting.

Rogers Mobile will not fix my cell phone. Their telephone help. Just tells me to call star 611 which puts me on hold forever. Last notice said One hour!Rogers communications is Horrible!!

The service I received from Rogers was one of the worst customer service experiences I've ever had. The technician made me very uncomfortable by asking to inspect my Cables throughout my house and then my breaker panel and wandering through my home for reasons that had nothing to do with my internet service. Very inappropriate.
Outside, my internet line was connected through a splitter with a neighbour's, despite paying for premium service. After three technician visits, the problem still wasn't resolved. Instead of fixing the issue, Rogers kept sending different technicians. Why Wasn't the problem solved the first time When it was clear to me what the issue was?? Are they creating more work for each other?? No wonder our bill is so high. Are they scouting out my house?? Whoever is handling the technicians should be fired. Hghly inappropriate on every level.

I have spent over 14 hours over the last three days trying to resolve an issue with my account. Strongly suggest you stay clear of Rogers as it seems there are planes landing but no-one in the tower.