ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
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We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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I am a member of the ROL VIP Concierge service and always find them extremely helpful. This latest contact with them was no exception. Friendly, professional, knowledgeable. Listened to what I need... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
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Very good service.
August 11, 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear that you received very good service and that your booking experience was a positive one. Your feedback is greatly appreciated, and we look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Spain and France
Great service from Georgia helped us get what we wanted, without to much fuss
August 11, 2026
Reply from ROL Cruise
Thank you for your kind feedback. We're delighted to hear that Georgia was able to help you find exactly what you were looking for and made the booking process straightforward and hassle-free. We will be sure to pass on your lovely comments to her. We appreciate your support and look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Great Service
August 10, 2026
Reply from ROL Cruise
Thank you for your review.
We're delighted to hear that you received great service from our team. Providing friendly, knowledgeable support and making the booking process as smooth and enjoyable as possible is always our aim.
Thank you for choosing ROL Cruise. We appreciate your feedback and look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review and for your continued support.
We're delighted to hear that you consistently find our team helpful. Providing friendly, knowledgeable service and supporting our customers every step of the way is what we're all about, so it's wonderful to know we've been able to help whenever you've needed us.
Thank you for choosing ROL Cruise. We look forward to assisting you with many more memorable holidays in the future.
Kind regards,
The ROL Cruise Team
Good travel agent
Good travel agent but always ask for payment month before princess cruses so will thing twice again be for booking
August 3, 2026
Reply from ROL Cruise
Thank you for your feedback and for your kind comments about our service.
We're delighted to hear that you had a positive experience with our team. We also appreciate your comments regarding the balance payment timing. We understand that payment schedules can be an important consideration when booking a cruise, and we're sorry if this aspect of the process caused any frustration.
Your feedback is valuable to us, and we'll ensure it is shared with the relevant team. We hope that the service and support you received will give you confidence to travel with us again in the future.
Thank you for choosing ROL Cruise, and we hope you have a wonderful holiday.
Kind regards,
The ROL Cruise Team
Smooth & enjoyable booking with Jake…
Smooth & enjoyable booking with Jake who was professional, enthusiastic, proactive, knowledgeable and made good proactive suggestions whilst using relevant questions to finalise arrangements. We were very pleased by his uplifting approach.
August 7, 2026
Reply from ROL Cruise
Thank you for taking the time to share your feedback.
We're delighted to hear that Jake made your booking experience so smooth and enjoyable. His professionalism, enthusiasm and knowledge are qualities we're incredibly proud of, and it's wonderful to know that his proactive approach and thoughtful suggestions helped you finalise your plans with confidence.
We'll be sure to pass your kind comments on to Jake, who will be thrilled to hear how much you appreciated his support.
Thank you for choosing ROL Cruise. We wish you a fantastic holiday and look forward to assisting you again in the future.
Kind regards,
The ROL Cruise Team
We had a slight misunderstanding with…
We had a slight misunderstanding with terminology of drinks being included, but this was resolved.
June 10, 2026
Reply from ROL Cruise
Thank you for your review.
We're pleased to hear that the misunderstanding regarding the drinks package was resolved quickly and to your satisfaction. We understand how important it is to have complete clarity when planning a holiday.
Thank you for choosing ROL Cruise. We appreciate your feedback, and we hope you have a fantastic cruise.
Kind regards,
The ROL Cruise Team
Always receive excellent service
Always receive excellent service, prices are competitive and staff are always courteous, friendly, knowledgeable but never pushy. Phone is answered promptly and I rarely wait more than a few minutes before connecting to an agent.
August 7, 2026
Reply from ROL Cruise
Thank you for your wonderful feedback.
We're delighted to hear that you consistently receive excellent service from our team. Providing competitive prices alongside friendly, knowledgeable and helpful advice is something we work hard to achieve, so it's particularly pleasing to know that you've found our consultants courteous and never pushy.
We're also glad that your calls are answered promptly and that you're able to speak with one of our team without long waits. We know how important personal service is when planning a holiday, and we're pleased this has contributed to a positive experience with ROL Cruise.
Thank you for your continued trust and support. We look forward to helping you with many more memorable holidays in the future.
Kind regards,
The ROL Cruise Team
Easy booking
Had an email from cruise company with offer for cruise. So phoned ROL, spoke to the Daren who efficiently booked it. Easy.
August 7, 2026
Reply from ROL Cruise
Thank you for your review.
We're delighted to hear that Darren made the booking process so straightforward for you. It's great to know that, after receiving the cruise offer, you were able to quickly get in touch and secure your holiday with ease.
We'll be sure to pass on your kind comments to Darren, who will be pleased to know his efficient service made such a positive impression.
Thank you for choosing ROL Cruise. We hope you have a wonderful time and look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
A Cunard adventure off the start line
My reservation was handled in a professional and friendly manner I think the reading of the T & C should be changed, it was quite confusing and perhaps allowing the. Client to read them him self online would be better
Over all I found the transaction very
good other than the T&C process
August 7, 2026
Reply from ROL Cruise
Thank you for taking the time to share your feedback.
We're delighted to hear that your reservation was handled professionally and in a friendly manner and that, overall, you had a positive booking experience with us.
We also appreciate your comments regarding the Terms & Conditions process. Customer feedback is invaluable in helping us improve, and we understand your point about making the information easier to review and digest. We'll ensure your suggestions are shared with the relevant team for consideration.
Thank you for choosing ROL Cruise. We hope you have a wonderful Cunard cruise and look forward to assisting you again in the future.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind review.
We're delighted to hear that you found our team very friendly and helpful. Providing a warm, personal service and making the booking process as easy as possible for our customers is always our priority.
We truly appreciate your feedback and thank you for choosing ROL Cruise. We look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
Answered all my questions very quickly…
Answered all my questions very quickly and clearly
August 6, 2026
Reply from ROL Cruise
Thank you for your review.
We're delighted to hear that all of your questions were answered quickly and clearly. We know how important it is to have the information you need when planning a holiday, so it's wonderful to know our team was able to provide prompt and helpful assistance.
Thank you for choosing ROL Cruise. We look forward to helping you with your future travel plans.
Kind regards,
The ROL Cruise Team
The cruise was just what we were…
The cruise was just what we were looking for.
Not having to fly was a bonus.
Good offer when booking early.
Very helpful staff.
August 6, 2026
Reply from ROL Cruise
Thank you for your lovely review.
We're delighted to hear that you found the perfect cruise for what you were looking for. The convenience of sailing from the UK without having to fly can make a holiday even more relaxing, and we're pleased you were able to take advantage of an early-booking offer, too.
It's also wonderful to know that our team was helpful throughout the process. We truly appreciate your kind feedback.
Thank you for choosing ROL Cruise. We wish you a fantastic holiday and look forward to assisting you again in the future.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review.
We're delighted to hear that you received great service from our team. Providing helpful, knowledgeable support is at the heart of what we do, so it's wonderful to know that your experience reflected this.
We appreciate your kind feedback and thank you for choosing ROL Cruise. We look forward to helping you plan another memorable holiday in the future.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind review.
We're delighted to hear that you found the booking process quick, easy and helpful. Providing straightforward, efficient service is something we always strive for, so it's wonderful to know this was your experience.
Thank you for choosing ROL Cruise. We appreciate your feedback and look forward to helping you plan your next cruise.
Kind regards,
The ROL Cruise Team
I knew the cruise we wanted and the…
I knew the cruise we wanted and the agent was able to book it smoothly and quickly at the right price.
August 5, 2026
Reply from ROL Cruise
Thank you for your review.
We're delighted to hear that we were able to help you secure the cruise you wanted smoothly, quickly and at the right price. Our team works hard to make the booking process as straightforward as possible, so it's wonderful to know your experience reflected that.
Thank you for choosing ROL Cruise. We appreciate your feedback and look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
Reply from ROL Cruise
Thank you for your kind feedback. We are delighted to hear that Ollie was so helpful during your experience with us. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Just booked again with ROL
Just booked yet another cruise through ROL. The staff at this company are very helpful and polite. They take their time going through everything and always go above and beyond to get us a good deal.
August 4, 2026
Reply from ROL Cruise
Thank you for booking with ROL Cruise once again. We're delighted to hear that our team was helpful, polite and took the time to ensure everything was covered for you. Your continued support means a great deal to us, and we look forward to helping with your future cruise plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We are delighted to hear that you found our team helpful and our pricing competitive. We appreciate your feedback and look forward to helping you plan your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
We have used ROL for a number of years
We have used ROL for a number of years. There prices are always very good and the service excellent. When we booked this holiday we had Edward, he was very helpful and very efficient. Would highly recommend ROL.
August 4, 2026
Reply from ROL Cruise
Thank you for your continued loyalty and for choosing ROL Cruise over the years. We're delighted to hear you've consistently enjoyed our competitive prices and excellent service. We'll be sure to pass your kind comments on to Edward, who will be pleased to know he made your booking experience so positive. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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