The phone is answered very quickly and the staff are so helpful and friendly. I initially spoke to Nathan who answered all my questions which was so useful in making a decision. Subsequently booked... See more
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ROL sent out a mail shot with some last minute ideas. We rang through and got to speak to Julia who really was able to help. Afer supplying the Cruise information she laised with the cruise line Regen... See more
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We have been using ROL for a considerable number of years. All staff members have been polite, efficient, very friendly and knowledgeable. We have had many sea and river cruises and all have been exc... See more
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We Recieved brochure that morning on going through was interested in Oceania cruise, we watched a couple of clips on U.tube. we phoned and spoke to Jake Explained what we were interested in... See more
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Company details
About ROL Cruise
Written by the company
ROL CRUISE, THE UK'S NO1 INDEPENDENT CRUISE SPECIALIST
At ROL Cruise, we're passionate about delivering exceptional cruise experiences that go above and beyond, creating unforgettable memories for our customers. With over 30 years of expertise in the travel industry, we specialise in crafting tailor-made cruise holidays that cater to the unique preferences and desires of each individual client.
As one of the UK's No1. Independent Cruise Specialist, we take pride in offering a wide range of cruise packages from renowned cruise lines, ensuring our customers have access to a diverse selection of destinations, itineraries, and ships.
Whether you're dreaming of exploring the stunning fjords of Norway, soaking up the sun on the idyllic beaches of the Caribbean, or embarking on an adventure to Antarctica, we have the perfect cruise holiday for you.
At ROL Cruise, our mission is to ensure our customers experience the difference and embark on extraordinary cruise adventures that surpass their expectations. Whether you're a seasoned cruiser or planning your first voyage, we're here to turn your cruise holiday dreams into reality.
Join Cruise Miles
Written by the company
- Save money on your next cruise booking with Cruise Miles
- Join our loyalty programme, Cruise Miles and save money on your future cruise bookings, only with ROL Cruise!
Contact info
Lexden House, London Road, Lexden, CO34DB, Colchester, United Kingdom
- 0808 304 1800
- customerservice@rolcruise.co.uk
- rolcruise.co.uk
4.9
Excellent
9K reviews
Asks customers to review
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Ollie was very helpful and made the…
Ollie was very helpful and made the booking very easy
July 31, 2026
Reply from ROL Cruise
Thank you for your wonderful review. We're delighted to hear that Ollie was so helpful and made the booking process easy for you. We hope you have an amazing cruise and look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Jo was professional and helpful throughout your booking experience. We'll be sure to pass on your kind comments. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
My problem with ROL Cruise
I bought to P&O cruise to Canary Islands back in February 2026 but I got a very strong vertigo at the day of travel and I missed the departure. I knew that I would not get any money back but recently I found a very similar P&O cruise departing on 19 November 2026. P&O said that it gives a 10% discount on this cruise for returning client. I called ROL cruise and asked them if I qualify for the discount and they said "yes". But when I decide to book this trip and call ROL today they (another agent) said that I do not qualify for 10% discount as I did not take the cruise. At the end I paid for the cruise in November 2026 but I am deeply unsatisfied by the conduct of ROL cruise company and would not recommend to anybody to use this company. I hope ROL Cruise will be informed about my bad experience.
July 31, 2026
Reply from ROL Cruise
Thank you for your feedback. We are sorry to hear about your experience and understand your disappointment. After receiving your concerns, we contacted the cruise line again to query whether the 10% returning guest discount could be applied to your November 2026 booking. Unfortunately, due to the cruise line's terms and conditions, the discount is only available to guests who have previously completed a sailing, so they were unable to apply it in this instance. We apologise for any confusion caused and appreciate you bringing this matter to our attention. We hope you have a wonderful time on your upcoming cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful adviser
Very helpful adviser, Karen, explained every point about our booking
July 31, 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear that Karen was so helpful and took the time to explain every aspect of your booking clearly. We'll be sure to pass on your kind feedback. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Why I book by Phone.
I do not like booking Cruises or Holidays on Computor, and it was just great to talk to a "human" -in this case Karen (I think) who was Clear & Precise, everything explained well - a pleasure to book.
July 30, 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Karen provided such clear and precise service, taking the time to explain everything thoroughly. We'll be sure to pass on your kind feedback, and we're pleased to know she made the booking process such a pleasure. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Can't even count how many times I have…
Can't even count how many times I have booked with ROL!
July 30, 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you've booked with ROL Cruise so many times. Your continued loyalty means a great deal to us, and we're grateful for the trust you place in our team time and time again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Easy to discuss options with Jasmine
Easy to discuss options with Jasmine, answered all our questions, enabling us to book the 2 cruises we were looking at.
July 29, 2026
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Jasmine made it easy to discuss your options and was able to answer all of your questions. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that you received efficient and friendly service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear that Jasmine was so helpful and knowledgeable. We will be sure to pass on your kind feedback to her. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your review. We're delighted to hear you received prompt service from our team. We appreciate your feedback and look forward to assisting you again. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
As usual a very professional experience…
As usual a very professional experience with all my requests confirmed during my two calls
July 30, 2026
Reply from ROL Cruise
Thank you for your wonderful review. We are delighted to hear that you had another professional experience with us and that all of your requests were clearly confirmed during your calls. Thank you for choosing ROL Cruise, and we look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Chris gave me all the information I…
Chris gave me all the information I needed, was very patient and I booked with confidence thankyou.
July 29, 2026
Reply from ROL Cruise
Thank you for your lovely review. We're so pleased Chris provided all the information you needed and helped you book with confidence. We'll be sure to pass on your kind words. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Friendly staff
Friendly staff, easy transaction, everything explained clearly and in an easy manner
July 29, 2026
Reply from ROL Cruise
Thank you for your lovely review. We're delighted to hear you found our team friendly and the booking process clear and straightforward. We appreciate your feedback and look forward to assisting you again in the future. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful and efficient help from…
Very helpful and efficient help from the staff involved
July 28, 2026
Reply from ROL Cruise
Thank you for your kind review. We're delighted to hear our team was helpful and efficient in assisting you. We really appreciate your feedback and hope you have a wonderful holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Seemed a good price
The purchase of our cruise went very well and we decided to purchase a mini suite. We were told that the actual cabin will be named nearer the date of departure. To our horror we subsequently found out the mini suite MAY be one without a balcony, when queering this we were told that it may be a possibility but we could ensure a balcony cabin buy paying extra HENCE THE GOOD PRICE ADVERTISED we paid extra.
July 25, 2026
Reply from ROL Cruise
Thank you for your feedback. We're pleased to hear your booking went well, but we're sorry that the cabin allocation process caused disappointment. We appreciate you bringing this to our attention and will share your comments with the relevant team to help ensure expectations are communicated as clearly as possible. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Reply from ROL Cruise
Thank you for your lovely feedback. We're delighted to hear that you got straight through and found our agent so helpful. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Well Done ROL
I am a member of the ROL VIP Concierge service and always find them extremely helpful.
This latest contact with them was no exception.
Friendly, professional, knowledgeable. Listened to what I needed and sorted it quickly with no fuss - and some added benefits.
What a great service. Well done ROL.
July 29, 2026
Reply from ROL Cruise
Thank you for your wonderful feedback. We're delighted to hear that our VIP Concierge team provided the friendly, professional and knowledgeable service you've come to expect. It's great to know they listened to your requirements, made the process straightforward and were able to secure some additional benefits for you. Your kind comments mean a great deal, and we'll be sure to share them with the team. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
I was given a reference number by ROL…
I was given a reference number by ROL email and told I would be contacted.
3 days later I had not heard anything so I telephoned ROL and eventually managed to book a cruise but sadly at a higher price than the cruise company themselves !!
July 29, 2026
Reply from ROL Cruise
Thank you for taking the time to leave your feedback. We're sorry to hear that you didn't receive the follow-up contact you were expecting. We take comments like yours seriously, and we've shared your feedback with the relevant team so they can investigate what happened and help us improve our service. Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused. If we can be of further assistance, please do get in touch. Kind regards, The ROL Cruise Team
Excellent service, as ever
July 27, 2026
Reply from ROL Cruise
Thank you for your continued support and kind feedback. We are delighted to hear that you received excellent service once again and look forward to assisting you with your future travel plans. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
Very helpful and professional
Very helpful and professional, explaining options and not pushing higher priced cabins.
July 28, 2026
Reply from ROL Cruise
Thank you for your kind feedback. We are delighted to hear that you found our team helpful and professional. We appreciate your support and look forward to helping you plan your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
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