ROLI Reviews 

I am sitting on half of a Piano/Airwave bundle and have been waiting for 9 months for the piano -- without which the Airwave is essentially useless to me. I hear from the company only to inform me about another "unavoidable delay." Most recently, I was told that my Piano would ship the week of July 6. It's now August 12. The website says "Undergoing Maintenance." The tracking page for EU is a dead link. Is Roli even still actually in business?

I really wanted this to be a good story. I ordered the Seaboard 2 + Airwave Bundle and a Piano M Create x2 Bundle on 6 Jan 2025 (order SU-67077, $1,914.99) because I was genuinely excited about Airwave — the idea of shaping sound with hand gestures in the air felt like something worth being an early adopter for. My confirmation said it was Batch 7C, shipping "end of May 2025."

It's now 10 August 2026. That's 19 months. Everything else in my order eventually arrived, late but present. The Airwave never has. In that time I've received more than 25 emails (non-descript, vague in my opinion), each one telling me it was almost here. None of those estimates held up. In November 2025 I did get a notification that the Airwave was "out for delivery" with an estimated delivery date of November 22, 2025, and a tracking number. I stayed home for the delivery window; no one came, and the tracking status never updated again — no explanation, no redelivery, nothing.

I also paid for a 1-year ROLI Learn subscription that I've barely been able to use, since the whole point was pairing it with Airwave. I recently got a notice that a renewal charge to my card failed — so ROLI is still trying to bill me for a subscription tied to hardware I've never received.

What stings most is that I still want the product. I'm not writing this because I've given up on Airwave — I still believe in what it's supposed to do. What's made the wait harder is that in that same time, independent developers have released free, open-source webcam hand-tracking tools (hand-midi-controller, MadHand, HandTrack_To_MIDI, Gesture2Midi, Handmate MIDI) that do a version of gesture-to-MIDI tracking today, and a solo developer's small paid tool, KAOS, is openly positioned as a lower-cost alternative to what Airwave promises. None of them match Airwave's infrared tracking on paper — but it's hard not to notice individuals shipping working alternatives in less time than I've spent waiting for the real thing. I've also noticed repeated discount offers for the exact products I already bought, aimed at new customers, while my own order still sits unfulfilled.

Based on the reviews here, I don't think my experience is unique — delivery delays on Airwave specifically seem to come up often. I bought this as a full-price, listed, in-stock product with a stated ship date, not as a crowdfunded preorder, and I think that distinction matters. Nineteen months with no firm timeline and no proactive resolution offered is, in my opinion, well past what any reasonable customer should have to accept.

I'm not looking to just vent here. I want the product I paid for, or a resolution that reflects how long this has actually taken and how many times I was told 'soon.' Another generic update saying it's on the way stopped being a satisfying answer well over a year ago. Order #SU-67077 — happy to share my full correspondence with anyone from ROLI who can actually help. I cannot even properly enter the date of experience on Trustpilot because I have been waiting for 19 months and Trustpilot only allows me to enter a date of up to 12 months prior.

I placed an order for the ROLI Piano and Airwave in mid-April, with the Roli’s expected estimation that it would ship in late June. It is now August, and I still have not received any shipping notification or meaningful update from ROLI.

What makes this especially frustrating is the lack of communication. I raised a support ticket in early July simply asking for an update on my order, but I have not received any response. I understand that preorders and new product launches can experience delays, but customers should not be left waiting for months without clear communication, especially after paying for a product.

At this point, I am disappointed with the customer service and the lack of transparency. I was excited about both the Piano and Airwave, but the experience so far has made me lose confidence in ROLI’s order handling and support process.

I would appreciate a clear update on my order, the actual expected shipping date.

Where do I start. I ordered the roli piano with Airwave and learn subscription back in April. The Airwave arrived in a few weeks. Still no piano and now we are nearly at the end of July. Multiple emails which promise delivery in a set timeframe. The deadlines pass. It's been quiet for a long time now. Foolishly, I still thought this looked like a good product and I had the Airwave and a code for a Learn subscription by email. So I bought a second hand piano M on Ebay with the intention of returning the new one if it ever arrived. Having set it all up and activated the subscription, it still doesn't work. The code is registered but because my payment details haven't linked to it, it won't let me access the Learn subscription. And you guessed it - no way to add payment details on any of their websites or app. Just error after error. Zero communication from their help email address. I can't remember the last time I had such a poor experience with a purchase and I am now several hundred pounds down with a piano app which will only play twinkle twinkle little star....avoid this company

I have been waiting for so long to purchase a Roli keyboard, and I finally did. However, I also purchased an Airwave product, which went on pre-order and has never been delivered. I have been trying to contact the support team repeatedly, but no one has ever looked into this. The order was placed in October 2024, and the Airwave product is still not delivered. This is the most disappointing experience I have ever had with an order. No responses to emails or nothing terrible experience.

I bought a ROLI Airwave expecting a premium experience for a premium price. Instead I received a unit that arrived heavily delayed and turned out to be defective on arrival – during use the LEDs start flickering and slowly fade to black until the hand tracking cuts out entirely.

To ROLI's credit, the support agent I dealt with was polite and acknowledged a likely hardware fault. But that's where it ends. What followed was more than six months of shifting deadlines: a replacement was first promised in "a few weeks," then early April, then early May – and as of late July I have still received nothing, and no working replacement. A separately ordered soft case was delayed just as badly, and there was even a postcode error on the original shipment that I had to chase myself.

The most frustrating part: after months of me patiently following every diagnostic step they asked for, support has now gone completely silent. My last two messages asking for a simple status update went unanswered.

I genuinely wanted to love this product. But paying a premium price to be left with a broken device, an undelivered accessory, and radio silence is not acceptable. I cannot recommend buying an Airwave until ROLI can actually deliver and support the product they sell.

I am extremely disappointed with my experience with ROLI.

I ordered a ROLI Piano in December 2025 as a Christmas gift for my wife. Unfortunately, the product has still not been delivered after months of delays. During this time, the estimated shipping date was postponed multiple times.

Despite all of this, I decided to keep my order because I genuinely liked the product and wanted to support the company. I contacted customer support to ask whether, due to the exceptionally long delay, they could offer a discounted Airwave as a goodwill gesture. They declined but instead offered a complimentary Piano Case or sustain pedal together with a year of ROLI Learn.

I accepted the offer, chose the Piano Case, and also agreed to purchase the Airwave at full price. I was told that I would receive a payment link so the Airwave could be shipped together with my Piano.

That payment link never arrived.

Since then, I have sent multiple follow-up emails and even contacted ROLI again through their website.

No one has replied.

The most frustrating part is not even the delay anymore—it's the complete lack of communication. Once they stopped responding, I was left with no information about my order, no payment link, no shipping update, and no explanation.

Waiting several months is one thing. Being completely ignored by customer support is another.

I had high expectations for ROLI, but this has been one of the worst customer service experiences I have ever had.

I want this company to succeed, and I genuinely love their products. But the lack of communication has become impossible to ignore.
The Timeline:
* Dec 2024: Pre-ordered the ROLI piano, Airwave, case, and Learn subscription. I knew it was a pre-order, so I was completely patient and understanding when it took nearly a year to arrive.
* The Launch: Initially, the hardware and the Learn app were fantastic. Genuinely beautiful and a joy to use.
* The Issue: Within a few months, the keys began delaminating and developing sensitivity issues.
* The Support Experience: I reached out to support and received inconsistent, slow replies over several months. Now, I have been completely ghosted.
* The Community: I turned to the Discord servers to find out what was going on, but those have now gone completely silent as well.
The Verdict:
The sentiment among the community is universal: we love ROLI's products and want them to succeed. But when a premium product has hardware failures and the company completely stops communicating, it becomes impossible to support them. Please honor your warranty and get back to your customers.

...even if it didn't violated any guidelines).
Here it comes again:

7 months and the Airwave is still "travelling". Exchanged a returned item for a ROLI Piano 6 months ago, now left with NO product and NO customer support!

06-27-2026 REVIEW ➡️ I am absolutely appalled and disgusted by ROLI’s customer service and brand un-trustable behavior.
They have taken my money, lied on the website before purchasing and via email after purchase: "your order will arrive before Christmas", "Your Airwave is on it's way", "We will ship the piano by end of April"(!)) ... left me empty-handed for more than half a year, and never reply to emails I sent.

My ordeal began on November 19, 2025, when I placed my first order (SE-46380) for a Seaboard/Airwave bundle. I received only the keyboards and actually liked the quality, but the keys were too small for me. Because of this, I decided to return it and exchange/upgrade to a ROLI Piano instead. The Airwave was "supposedly" on its way (support ticket #236379 )...

On December 26, 2025, I placed the order for the piano bundle (SE-50006, worth €558). I was explicitly promised that it would ship by the end of January 2026. Instead, on January 21, they emailed me pushing the delivery back to early April due to supply chain issues, offering a €100 store voucher as an apology.

On March 16, I opened a ticket [#243161] claiming that the Airwave never arrived. They answered quickly saying: "After looking into this, the courier have confirmed that your product has been lost so we will need to create a replacement. You will receive email confirmation of this shortly. The current lead time for your new order will be the End of April,"
... and then I replied to their support team asking if I could convert that software voucher into a physical Piano Sustain Pedal and have it shipped together with the piano.
No reply from them even to my later request on May 8 and June 10.

On June 19, I received "An update on your Piano order from co-founder" saying: "Your order has completed production, left the factory, and is currently in transit, however it has been held up during the handover to our new freight forwarder. Some orders in this same batch have already begun shipping, and we're now working urgently to get the remaining ones, including yours, onto air freight next week so we can get them to you as soon as possible. We expect your order to be processed and on its way to you within the next three to four weeks, which would be during the week beginning 6th July. ".

I sent follow-up emails in May and again in June 2026 and on June 27th (Support ticket #247637) warning them that I would take public action.

06-28-2026 UPDATE ➡️This time they replied 2 days after with a "we're investigating" email, after seeing the removed review.
🥺 6 days later, I'm still waiting for their "investigation outcomes" reply.

Honestly, it has now been over 6 months since I paid for a piano and an Airwave that never arrived. They processed my other keyboard return, took my money for the upgrade, and since then, I'm receiving emails only on the piano shipping delay. They tried to soothe the situation with digital products I cannot use without the physical products.
Of course, no word about the Airwave which was part of my first order (SE-46380, batch 16)

They do not respond to emails or respond vaguely when they do... what else do they need to lose customer trust?

This level of unprofessionalism is unacceptable and borders on a scam. I do not want a refund, I want what I ordered and was promised to be delivered. And if it's not possible, an honest response like they're not able to fulfill orders or that the order will arrive in a date they will honor.

It is a pity, the products are great (on the web). But the company seems to not take their customers seriously.

My experience with ROLI was sub par.

The seaboard is a piece of art, albeit imperfect. 9/10

The airwave was a completely different story - I waited over a year to receive the product and the setup was a pain (had to install 3rd party software for it to even work, and there was a bug that kept it from working for the first week)
The airwave software is built off equator but upon release was a closed ecosystem in itself with 100 presets that WERE NOT EDITABLE.
they have since updated it to be more editable and have given a new bundle of presets... cool.
The problem with airwave is it feels more like a novelty toy than a tool and since my first week with it, it has been collecting dust. Mainly due to its inability to integrate comfortably with my workspace - it demands to sit front and center to work properly and that interferes with live instrument ergonomics and obfuscates screens while producing.
The software also isn't polished and parameters will jump, or incorrect gestures will trigger sometimes.

I had hoped to play seaboard and airwave live for the appeal, but at least the airwave needs polish for it to be usable in a live environment (too many unmusical issues to take out of the studio like those mentioned prior)

ROLI also flagged my last review as slander because I gave them honest feedback that wasn't good.
Let's see if they do it again with this one, that they so incessantly insist I fill out, by emailing me at least 4 times about it when I've already given ROLI a low-star review.

They're trying to save their online image by asking for positive reviews rather than improving as a company.

Customer service is almost nonexistent. My items kept on being delayed for months. Tarifs or no tarifs, companies should really have a backup plan. I believe it took almost 12 months or more for me to get my Airwave, and 9 months to get the Piano. On top of that, more than once, I have asked to have the name in the marketing changed. I only used my hubs cc on the first purchase. All my other orders have been with my cc. Regardless of payment method, I have no idea why you keep insisting on using my husband's name when I get emails. The account is under my name. While products are amazing, and I do like to splurge on my music instruments, I will not buy any products again. User experience is more important to me.

My airwave arrived late and is still not working. My ticket was closed because I got busy for a while. No one got back to me and said "Hey is your airwave working?" I. tried to help debug my system - not a good way to support the product. I guess when I have another 48 hrs free I'll work on it again.
My Seabord works great

I ordered the Piano + Airwave bundle. The piano arrived after months of delay, but the build quality is awful. Multiple keys are sticky and make a loud squeaking sound when pressed. Other keys have cosmetic issues.

I asked to repair it and was told to wait until replacement units are ready.

I wondered if the return label I was provided would expire and was told that no, it would NOT expire.

So after many months of waiting, I made my way to the only post office in my area to drop off the piano and was told that the label DID in fact expire. ROLI staff confirmed to me in an e-mail that this was the case. They asked if my address was still up to date so they could issue a new return label.

I confirmed that my address was still up to date on the same day (this was over 3 weeks ago now), but have since not heard back.

None of my follow-up e-mails nor my attempts to get their attention on Discord were answered, which has made me come to the conclusion that even if I did send my piano in for repair, I would probably never see the replacement unit.

It's hard to trust in a company that answers other customers on Discord while skipping my messages completely.

So I guess all that is left for me is cutting my losses and feeling scammed. Thanks ROLI.

I have been waiting since January for the replacement magnetic connector that was not with my original order. I also placed an order at the beginning of February for a SEABOARD II case, and AIRWAVE case and two more extra magnetic connectors, (Over $300 of products from ROLI), none of which have been delivered. I have contacted them over and over and I just keep getting excuses. Then, they just disappeared and stopped replying.
It is now June 18th, STILL, NOTHING. ZERO COMMUNICATION, ZERO PURCHASES DELIVERED, but the funds were taken from my account. Is this a legitimate company? Who's running that business? Customer support is ATROCIOUS,... ABYSMAL, even.
I haven't even been able to use the AIRWAVE without the second magnetic connector... Praying I'll never need tech support from this co. What recourse do I have? Completely frustrated. At this point I feel that roli should give me a refund for EVERYTHING.
I see that roli replied to my last review. I did a advised, still, nothing.

I have already supplied all the needed info for this order. It is now half way through September and I STILL have not heard ANYTHING from ROLI.

I ordered an Airwave & Piano back in December 2025, the Airwave eventually turned up after the courier had said i had already received it. This was resolved within 4-5 weeks.

Multiple emails direct to Roli support have been sent regarding the Piano, also message after message have been sent to Roli on their Instagram page, these are being replied to, they do eventually reply but this response is usually weeks later.

So 6 months after ordering the Piano I'm still waiting for it to arrive, messages from their CEO are empty promises. And still no answer when it will finally arrive, however i do have 3 coupons to active towards the subscription when it finally arrives, whats the betting these are no longer active ?

We wait and see.. The customer service from Roli is non existent, they have offered a refund but after waiting over 6 months i may as well sit it out..

Unitl i get the product i cant comment on if the goods are worth the wait but all in all its been a bad experiencer fron start to finish.

Still no response ? ? ? 22-7-2026

Still waiting for my Airwave that was ordered as part of a presale bundle back in 2024. I have been dealing with a support person who informed me that it would be arriving this month (June). I have now received an email saying that my order for a sustain pedal is on its way, which I never ordered. The girl I was dealing with has been fantastic however I can’t get hold of her now and at this point it’s ridiculous. I understand there have been set backs to the orders but my order is now over a year overdue. You clearly have stock as others have received their Airwaves and their orders have been placed after mine. I need this to be escalated as I don’t understand why I am still waiting. I have sent another support ticket and I am hoping this one will get my order shipped immediately. This is a gift for my son, he loves his seaboard but is quickly losing faith in your company’s ability to supply equipment. He’s a young musician and this is not a great impression. I would appreciate someone getting back to me ASAP.
Thank you
Dannielle

I ordered a Roli Piano and case back on December 21, 2025. While I received the accompanying case, it has now been nearly seven months and the actual piano has still not arrived.

Over this half-year mark, I have received numerous emails from Roli offering nothing but endless excuses for the continuous shipping delays. Enough is enough. I will no longer wait for a product that may never arrive.

Today, I called American Express to file a claim and have my money refunded. I am also opening a case to return the Airwave and the piano case, as they are completely useless to me without the instrument itself. Incredible disappointment and terrible customer experience.

Terrible company terrible communication. ordered in Nov 2025 received Airwave but no piano. Keep being offered vouchers on a platform i cannot use and not responding to refund requests. Supposed to be getting it late June we will see. Hands down worst customer experience of my life … avoid

28 Dec. I ordered the Airwave and Roli Piano (which has 49 full sized keys).

6 Jan. I got an email indicating the Roli Piano had been shipped.

8 Jan. I lodged a support ticket as I was delivered the Roli Piano "M", which has only 24 smaller sized keys.
8 Jan. Roli sent an auto reply email indicating a large number of tickets
and lower than normal staffing due to holiday season.

8 Jan. I posted my issues on Roli's Facebook Messenger page, as on their website. they indicated they can responded better that way via chats.

10 Jan. I followup regarding response times post holiday period.
13 Jan. Roli rely indicating and attempt to nudge my issue forward.

13 Jan. Automated response indicating they have not got to my issue yet.

15 Jan. Various Roli Learn onboarding email arrive. but I don't have my Piano.
15 Jan. I respond to the support ticket via email.
19 Jan. I respond again to the support ticket via email.

22 Jan. Roli email indicating they still have a backlog of tickets but will respond soon.

23 Jan. Roli emailed acknowledging they sent the wrong device to me.
They said I could keep the Piano M for free and they would forward a Roli Piano when available from early Feb.

26 Jan. Roli resent the email previously sent on 23 Jan. in case I missed it.

26 Jan. Roli send a new email asking for a positive review on TrustPilot. (Ya kidding me. Nope.)

14 Feb. Roli email: Still overwhelmed with tickets, but extra staff are clearing the backlog and...
That: responses can take 1-2 weeks.
That: I can return the incorrect item if I wish.
The wording indicates that my case is not isoloated.
They have a system for returns dedicated to Aus Warehose Delivery Error.

16 Feb. I posted on TrustPilot indicating the deliver failure. (While recently providing an update. I deleted the review in error.
This new review replaces it in more detail.)

16 Feb. Roli replied to my post on TrustPilot.
(As above, while recently providing an update, I deleted the review in error, so I can't recall the details of the response)

16 Feb. Roli responded on TrustPilot (email forwarded to me) indicating to provide more details regarding "my experience". I responded via the link they provided.

21 Feb. Roli emailed me acknowledging the delivery error and that they have production faults impacting both the Roli Piano and the Piano M. Further shipments to be delayed by another 8-10 weeks. Explictedly indicated delivery will be late April.

3 Apr. Use FB Messenger to enquire.
7 Apr. Roli replay on FB msgnr indicating further delays.
Correspondence confirms quality issues with the Piano also impact the Piano M.
(So I can't get another Piano M to connect into a 24+24=48 key device to learn to play two handed Piano.

29 Apr. Roli indicate I will be emailed soon regarding delivery times.

2 May. Roli emailed indicating they are happy with the product being produced and that shipping will recommence mid to late May.

24 May. I msg Roli via FB messenger asking for an update. No reply to this.

31 May. It's been 6 months total.

UPDATE/s
8 Jun (Monday) Message via Fb Messenger indicating an email will be sent this week, indicating outstanding orders will be shipped by the end of June.

14 Jun
No followup Email or FB message re delivery of Roli Piano.

6 July
No delivery news.
UK Companies House report released on 3 July 2026
Roli CEO, Roland Oliver Lamb, has been terminated as CEO of the company on 23 April 2026
Via Reddit and Discord.
Worth checking if this notice is fake.
I can't post a link here.
End UPDATE/s

(I was editing my review on Trustpilot on my phone which was cumbersome and the page refreshed when I left it and came back without saving the edits. Somehow deleted the whole review by accident).

So, this what a start up is like!

It would be understandable. but they are now promoting their products for sale again while existing deliveries are outstanding.

Don't get me wrong. I think the Roli Piano and Airwave is a revolution.

But they are failing to deliver multiple innovations.
Whereas I want the basic learning innovation. (not the note bending innovations).

Faults with advanced features are stalling the delivery of the whole product.
While the innovation I want, learn to play, is unnecessarily delayed.
I'm a Mech engineer and a software developer and i know it isn't that simple.

I'm disappointed with the lack of follow-up. given they have acknowledged the problems they've had.
But newly indicated timelines for delivery to recommence have also been missed.

After ordering cases for the SEABOARD 2 +AIRWAVE, and missing magnetic adapters back in January, I have had an endless struggle with ROLI. They take SO LONG to replay, and never give any info, just supply chain issue excuses. This might be the worst company I have ever made a MAJOR purchase from. I truly hope I don't EVER have to contact them for software issues. It is now almost JUNE, and STILL, NOTHING. They took the funds quickly enough, but still no cases for these devices, and the extra USB C mags I had to purchase because they only sent one with my original purchase. I am deeply regretting purchasing this instrument. Somebody isn't doing there job correctly. This is unacceptable. How do I contact a manager or supervisor? I am a very patient man. However, how long could it possibly take to deliver cases that should have COME WITH the instruments and components in the first place, considering the cost of these devices? Deeply disappointing.

Reply:
Now it's the middle of July and still nothing. A REFUND isn't what I was asking for. I NEED the components I already paid for. Besides that, WHERE ON EARTH are the cases I ordered? At this point I'm considering returning EVERYTHING for a FULL refund. Please do not tell me that the return window has closed because I have been waiting since JANUARY for parts NEEDED to use your device. I don't know who is running things over there but they need to be FIRED. Clearly NOT An American company. This shit would NOT fly over here.

***Amendment***

It is now the MIDDLE OF SEPTEMBER and STILL NOT A PEEP from ROLI Support. I now want to return EVERYTHING as I do not trust this company AT ALL. God forbid I would ever need TECH SUPPORT,... after THIS BS waiting since JANUARY for CRUCIAL PARTS to be able to USE THE G'DAMN DEVICE. It is INFURIATING.