ROLI Reviews 

I ordered my Roli Piano & Airwave bundle back on January 2nd, 2026 and it’s now October 10th, 2026 and I still haven’t received it. I have submitted 2 support tickets in July and I still haven’t had anyone reach out to help me, outside of the automated responses.

I rarely leave reviews, but this has been the absolute worst purchasing experience.

So its October 10, 2026 right. I ordered my Roli Piano and Airwave (Spent $1000) on December 8th 2025. THEY HAVE NOT SHIPPED IT. Ship my stuff and ill remove this review but right now I feel scammed and robbed. Oh yeah I also submitted support ticket a month ago. Crickets.

Ordered a complete piano kit in December 2025. Informed of delay on the keyboard until January but received a case and the airwave element. Since then nothing despite repeated emails. Almost non existent replies. Asked for a refund in August. Now in dispute via my bank. Time consuming and frustrating. And no music

I ordered the ROLI Airwave on December 20, 2025 (Order #SE-49770). I am already happily using my Seaboard Rise 2 and the software, but I am still waiting for the Airwave to complete my setup. I was promised that it would arrive by September 2026, but the month is almost over, and I have received absolutely no shipping updates. Customer support has not replied to my emails. I love ROLI products, but this lack of communication is very frustrating. Please check the status of my order and let me know when it will actually ship.

Okay, I won't be long since my experience is the same as everyone else down below. I follow Roli since I'm a teenager (when they released the first Seaboard, it was fantastic) but never get the chance to have one myself because of the prices. 15 years later, I finally ordered an airwave and a seaboard m back in may, never heard any news of it other than the order number but the tracking site is down since a couple of weeks now so it's useless anyway. I placed one support ticket almost a month ago, zero response, I placed my second one today to cancel the order and get a refund but I know that I will probably never get any response... Please, don't buy from them, nothing good will come out of it, trust me and the many others.

I ordered a Piano M and Airwave bundle from roli.com on 23 December 2025 and was charged £786.98 the same day. ROLI's own confirmation said the Piano M would ship in 3–4 weeks and the Airwave by the end of January.

Today is day 260. Neither has shipped. The only things that ever arrived were the cases to put them in.

What I've had instead is nine delay emails — 21 Jan, 28 Jan, 10 Mar, 2 Apr (two), 1 May, 19 Jun (two) — each one moving the date again. The last, from co-founder Corey Harrower, pushed the Airwave to September, citing camera sensor problems.

On 25 June I cancelled in writing and asked for a refund. I wrote to the CEO's address, the returns address and their support form. I posted on their Facebook page. Not one person at ROLI has replied to anything. There is no phone number. Companies House shows the CEO I wrote to had already resigned as a director in April.

I'm now claiming through my card provider and have sent a Letter Before Action. If you're thinking of pre-ordering: the same product is on Amazon with next-day delivery. Buy it there.

I placed an order with ROLI on 5 December 2025 for a Piano Learn + Airwave Bundle and ROLI Studio.

At the time of ordering, ROLI stated that the Airwave would ship in mid-December and arrive by Christmas, while the Piano was scheduled to ship at the end of January 2026.

Neither commitment was met.

The Airwave was eventually shipped on 27 February 2026. The Piano was first delayed until early April, and then delayed again until mid-June. ROLI explained that a production batch of key sensors had failed their quality checks and that new sensors were being manufactured.

I was understanding about the manufacturing problems, but what has made this experience particularly frustrating is the complete lack of reliable communication.

By July, the mid-June shipping date had also passed without any update, so I contacted ROLI Support on 13 July to ask for the status of my order and, most importantly, a realistic shipping date.

The automated response told me that ROLI was dealing with a backlog and that responses could take 1–2 weeks.

I am writing this review now because I still haven't received a response.

I have therefore just had to open a second support ticket simply to get an update on an order that I placed more than nine months ago.

What makes this even more disappointing is that ROLI's own CEO previously acknowledged the problem, stating that the company had “over-promised and under-delivered” and that some customers had contacted Support without receiving a response.

I really wanted to receive and enjoy the ROLI Piano. I was prepared to accept reasonable delays if ROLI had communicated honestly and consistently. Unfortunately, the repeated missed delivery dates combined with the lack of customer support have completely undermined my confidence in the company.

The product may ultimately be excellent, but the purchasing and customer-service experience has been extremely frustrating.

At this point, I would simply like ROLI to provide a clear and honest answer: Where is my Piano, and when will it actually ship?

I have purchased a airwave in May 2026 and was told delivery would be in June, it is now September and I still have not received my item. I have contacted Roli via email a few times and never get a reply! There is no contact number from me to speak to anybody.

Beside it taking a very long time to get my Seaboard Rise 2 and airwave, the hardware is built like a tank, and it does everything they say it does. It's worth every penny. Roli is a step above most others in this space.

I ordered a PianoM/Airwave bundle, but it keeps getting delayed. The support was responsive in May/June and I got a refund for my airwave.

The support is an AI agent and I never hear back and want to cancel my order, but no response at all :(

If they could ship now I will buy both as it seems like a nice product…

Title: €1,185.99 paid – no delivery, no tracking, no proper response

I placed my order on 18 May 2026 and paid €1,185.99 in full for a ROLI Piano and Airwave.

My order is for:

Airwave – Batch 24
ROLI Piano – Batch 25

Both were supposed to ship at the end of August 2026.

It is now September and I have received nothing:
no shipment confirmation, no tracking number, no reliable delivery date, and no useful response from customer support.

I have tried contacting ROLI, but I am still waiting for a proper answer.

Delays can happen. What is not acceptable is taking almost €1,200 upfront and then failing to communicate clearly with the customer after the promised shipping date has passed.

At this point I am seriously concerned about whether my order will be fulfilled at all.

I am asking ROLI publicly to do one of two things immediately:

1. Confirm that my order is ready to ship and provide a real shipping date/tracking number, or
2. Refund the full €1,185.99 without further delay.

I actually want the products and would prefer to receive them, but the complete lack of communication has destroyed my confidence in this purchase.

Unless this is resolved quickly, I will have no choice but to pursue a chargeback for goods not received through my card issuer.

ROLI, please respond and resolve this order.

I ordered a keyboard with an airwave almost 2 years ago and had emails promising it was still on its way but there were manufacturing delays so I waited. I had preordered so more waiting didn’t feel horrible but this is ridiculous.
Now there are no responses.
I think I lost over $600 for nothing. So disappointed and I have no idea what to do since it has been so long.

I purchased a hardware set (piano, carrying case, sustain pedal, and Airwave) over a year ago in mid-2025 as a Christmas present. The initial October delivery estimate was missed, and Roli repeatedly failed to meet their own pushed-back timelines. By Christmas, they had only shipped the carrying case.

The piano arrived months later, followed by the sustain pedal, but the final item (the Airwave) was pushed back 3 times, and most recently promised for July. It is now almost September, the item still hasn't arrived, and Roli support has gone completely silent after ignoring multiple inquiries. They won’t even return a simply email asking about the new timeline.

It has been over a year since I paid, the order is still incomplete, and the company refuses to respond to emails or provide updates. Save your money and buy from a company that actually fulfills orders and values its customers. Do not buy from Roli.

On 19 December 2025 I ordered a Piano M Create and Airwave bundle from roli.com, order SU-84081. I was charged the full $520.43 immediately, not at dispatch. Delivery was represented as January 2026.

It is now late August 2026. Nothing has shipped.

ROLI's own preorder terms state that a customer may cancel and receive a full refund at any time before the product has been dispatched. Mine was never dispatched. I am entitled to that refund under ROLI's own published policy.

roli.com has been offline since 21 August 2026.

I am cancelling order SU-84081 and requesting a full refund of $520.43, as your published preorder terms provide for.

To be clear about where this goes next: I consider order SU-84081 cancelled as of today and the $520.43 a debt owed to me. If it is not refunded, I will pursue every remedy available to me. That includes a complaint to the Federal Trade Commission, a complaint to the New York State Attorney General's Bureau of Consumer Frauds, a claim in small claims court, and a formal proof of debt to the administrators of Luminary ROLI Limited should the company enter insolvency proceedings.

I would much rather simply be refunded. This order remains unfulfilled and unanswered.

Extremely disappointed with my experience with Roli. I ordered the Airwave bundle as part of the presale 2 years ago and after continuous delays still have not received it. I can see here from other reviews that people have ordered their airwaves well after me and have received them already yet I am being told there are quality issues and that’s why I still have received it. I have an estimated date or early September but I have just tried to go to the website to check my order status and the website has been temporarily paused and is not accessible. Just wondering if I need to think about legal action in order to receive my product and/or my money. This has gone so far beyond a joke. While the seaboard we do have is fantastic I will definitely be recommending everyone I know to stay clear of this company. So very disappointing

I ordered a complete Roli piano package for my daughter in Nov 2025. I anticipated delivery late dec 2025( as I was informed by Roli) however have yet to receive the piano. The last I heard it would be delivered in June/ July 2026. It is now approaching September and I have still not received it.

The airwave and everything else are useless without it and I have no way of using this-So far a complete waste of 870 pounds. Customer experience is sparkling and I intend to sue for specific performance/ of the contract

8 months later, still no Piano. I’ve finally cancelled.
I honestly cannot believe I am writing another review about ROLI.

I ordered the Piano Learn + Airwave bundle on 2nd December 2025 for £638. The Airwave eventually arrived in January, but the Piano never did.
Since then I have been given so many different delivery dates that I’ve completely lost trust in anything ROLI tells me.

First it was end of January. Then early February. Then mid-March. Then end of April. Then early May. Then end of May. Then late June. In June I was told my Piano had completed production, left the factory and was in transit, and that my order should be on its way during the week beginning 6th July.

It is now 22nd August. I still don't have it.
What makes this worse is the communication. I've repeatedly had to chase them, responses take ages and sometimes don't actually answer the question. ROLI themselves have acknowledged that they “over-promised and under-delivered”, and on several occasions have told me I could request a full refund if I no longer wanted to wait.

Well, after more than 8 months, I’m done waiting. Today I have asked them to cancel the entire order and refund my £638. I am now stressing on whether this will be fulfilled.

This was originally bought as a gift and what should have been an exciting purchase has turned into one of the worst customer experiences I've ever had. I genuinely wanted the product and gave ROLI chance after chance because I was prepared to wait. But there has to be a point where enough is enough.

Wish me luck on the cancellation/ refund!

It’s been a year since I bought a unit from him, and I still haven't even received an apology for not getting it.Your order confirmation number is: SU-84257

1x Piano M Learn x2 + Airwave Bundle
1x Piano Sustain Pedal
1x Airwave Soft Case

Order date: 22 Dec 2025
You have been charged: $813.24

Do not buy from ROLI unless you want your money held hostage with no way to recover it.
Back in December 2025, I ordered a Piano bundle along with software and accessories. The wrong piano was sent, returned, and I placed a second order for the correct piano and a soft case.
Fast forward nearly eight months: The piano was NEVER shipped.
I have received endless automated emails, broken delivery promises, and vague excuses, but no actual product. Meanwhile, I am left sitting with an Airwave sensor, a membership, and a soft case that are completely useless without the instrument.
Worse yet, by stringing you along for months with false delivery dates, they deliberately drag the process out until you pass your credit card's chargeback/dispute deadline. Once that window closes, you are left completely at their mercy with no financial leverage and hundreds of dollars tied up in useless accessories.
ROLI takes your money instantly, leaves you in shipping limbo, and leaves you with zero recourse. Terrible customer logistics and zero accountability. Save yourself the headache and buy from a company that actually fulfills its orders.

I am sitting on half of a Piano/Airwave bundle and have been waiting for 9 months for the piano -- without which the Airwave is essentially useless to me. I hear from the company only to inform me about another "unavoidable delay." Most recently, I was told that my Piano would ship the week of July 6. It's now August 12. The website says "Undergoing Maintenance." The tracking page for EU is a dead link. Is Roli even still actually in business?