ROLI Reviews 

I ordered two seaboards, two keyboards and the airwave. Both Keyboards came pre-owned despite us ordering New Directly through the company. One was damaged, the other registered to the previous user, therefore, inaccessible to me. I have made several attempts since early Jan to return. One code couldn't be scanned by ups. I went home and emailed them for a new one. getting thrown around emails, finally they said they were experiencing issues and would send me another code. Next day, I get an email saying they're closing the ticket. It's been a month and nothing. I DO NOT recommend this Company. They will send you faulty gear and then fish you around until they eventually lie to you and close your ticket.

I ordered the Seaboard and Airwave bundle in December 2025 – I'm still waiting for the Airwave (5 months later!). What kind of service is this!

Ordered Seaboard and Airwave bundle in October 2024 - still waiting on the Airwave (18 months later!)

Just a bunch of "so sorry - not sorry" emails that you can't respond to. Delay and delay.

So disappointed.

Don't buy Roli. Can't ship. Don't care.
I am a looooong time Roli owner of a Seaboard Rise, Blocs, Equator... lots. But never again. Pre-Ordered a Piano M some 14mnths ago in Feb 2025. They promised early June 2025 delivery.
Not only did they failed on the first hurdle, they've failed repeatedly and been appalling at communicating the reasons, while still selling the product they can't deliver. With hype.
The amount of marketing is massive for this and their AirWave.
Don't buy either.
Despite logging a support ticket, which they never answer, they have made MANY promises on late deliveries they've stuffed up and not cared to fix. At all.
Told us back in February 2026 (I think) my Piano was being shipped, only to have stuffed up their customs declaration on all of them failing to declare the product had a battery.
The Pianos were all returned to Roli and guess what, they shipped them to other customers.
To further add insult to injury they also sold more Piano Ms on Black Friday at a lower price than pre-order folk and shipped them. On time.
Support people on their Discord are honestly trying their best but the company behind them is completely and utterly untrustworthy and disingenuous.
I'm cancelling my pre-order and selling my Seaboard Rise and anything Roli.
Count me out. Don't buy from Roli ever.

Terrible experience.

Ordered 2 pianos and an Airwave in November last year. After 4 months of constant delays, we cancelled and requested a refund. Only received the Airwave (which is useless without the pianos)

After 10+ follow-ups, we finally got refunded for the pianos we never received. But 5+ months later, we’re still waiting on return labels for the Airwave, so we can’t return it or get a refund.

They don’t respond to emails or Instagram messages, and it’s clear we’re not the only ones, there are so many negative comments on their socials (which they seem to delete).

Will be reporting to the relevant authorities. Avoid.

1st letdown: I placed my original order on December before Christmas, as it was marketed that it would arrive just before or after the xmas break. …

2nd letdown: ROLI is poor in communication, it took me 2 months before i had a response from costumer service on the delay, which then was said that all would arrive in March 2026. Airwave arrived out of nowhere, without tracking info provided.

3rd let down: receiving sparkly email dd 5 march 2025 from the CEO 'personally' to state ROLI experienced component delivery issues in the factory, and shipments of the ROLI piano would be further delayed with 6-8 weeks.

4th let down: we are now in mid-April (6th week) from that email in early March 2026, and the tracker for the ROLI piano still shows as 'not been processed'; which cannot be true if you can estimate a 6-8 weeks delay!!! As compensation, for the second time, we received an a half year extension of ROLI's piano learning subscription service, that, in fact, we cant use without having the piano, so what is the use of it?!

Unfortunately, I have to agree with most other costumers here that experienced similar delays with the December 2025 orders - i have had 2nd hand ROLI products in the past, and its good architecture and well manufactured — but delivery failures and non-existent customer support are beyond professional for a company producing premium products.

I cannot, in good conscience, recommend this company to anyone. Safe yourself the hassle. Consider yourself warned.

P.S. — to anyone of ROLI responding to this prompt, don't apologize for your incompetence, that only confirms it.

I placed my original order on December 5th, 2025 — over four months ago — hoping a ROLI keyboard and AirWave attachment would arrive in time for Christmas. They did not.

When support finally responded (roughly two months after my order), I was told a shipping error was to blame and that I'd need to be patient. I was assured it would arrive by mid-March. I was let down but held out hope. This was for my girlfriend for Christmas, so she could grow as a pianist in the church worship group.

It is now April 3rd 2026. Four months since my original purchase. Nothing has arrived. No updates. Complete radio silence.

I genuinely believe these are good products — but delivery failures and non-existent customer support speak louder than any spec sheet. I cannot, in good conscience, recommend this company to anyone.

Consider yourself warned.

P.S. — If ROLI's marketing team happens to see this before their support team does, maybe they can nudge someone into action. I'm not holding my breath.

Looking at the reviews here I can see that many people are having the same issue with delivery as I am having. I ordered the seaboard and Airwave bundle back in 2024 in the presale and I am still waiting for the Airwave to arrive. I have just been updated that it will now not ship till early May. Just wondering why it’s taking so long when I can see here that some people have received their Airwave a few months after they ordered it. Apart from the extreme delay my son is quite happy with his seaboard

Piano M is great and I enjoy the learning app.
however i'm waiting for the airwave, which is yet to be delivered and it's been 4 months. I get absolutely ZERO feedback from them.
it appears you are gambling with your money

I bought my keyboard in December and this whole experience has honestly been beyond frustrating. Half of the order arrived only about 1.5 months later, and the Airwave arrived almost 3 months after purchase. By that point I had already repeatedly asked for a return and refund because the entire process had become unacceptable.

Since then, I’ve been trying for months to get my money back — over €600 — and I still cannot reach an actual person. Every message leads to automated replies, no real support, no solution, no refund.

Waiting 3–4 months for my own money while being ignored is simply unacceptable. At this point I’m seriously angry and extremely disappointed by how this is being handled.

i ordered the Roli and airwave bundle in Nov
and still waiting!!! I got the airwave and had several emails pushing back on delivery. They have offered credit on the subscription but without the piano this is totally useless and i feel cheated. Horrendous customer experience and i want a refund but it’s impossible to get hold of anyone.

Order number: 16584
Ticket number: #236538

The response times and overall customer experience is the worst i've ever had

I only received part of my order (SE-49251). The order was placed in December, 12th 2025 and I am still missing Airwave. I paid the item and no product or refund. I sent several mails and tickets and not one response. Their costumer support is non-existant.

I placed an order for an item on Oct 28, 2025, and the website said ships in 4 weeks. When I raised a ticket in January about this, I was then told it would be shipped by the end of February 2026. This meant a 4 months shipping timeframe and not 4 weeks when ordering.
I've gone onto the Roli Order Management site to track my order and it is showing, "Still waiting to be processed". I've had no update or tracking number.

Previous Experience with Roli
I was in pre-order batch 4, Oct-24 for my Airwave. It got "lost"after 15 months of waiting, and Roli just placed me to the back of the queue in batch 19 - promising Apr-26.
I waited a year for my Roli Piano when I was in pre-order batch 1.
So you can understand my frustration with not receiving anything again from Roli.
In the past, I do not even get a response to raising support tickets, just the automated intial one saying they are busy, and then a follow-up one saying they are still bus, well that figures.
What has worked is when I put a 1 star review on TrustPilot. They'll ask me for my order number again even though itis in here, and say it is a real person answering - AI at its entertaainning best. Whatch this space, I'll post if it ever arrives, both this order and my Airwave from October 2024.

Be aware!!!
Order SE-40501 [#238016]
i have been waiting for my Airwave since 26.01.2025 and still haven't received it. I had to pay double customers fee for my piano. You promised to fix all this asap 20.01.2026 but I'm still waiting!!

I've ordered an Airwave and 2 Seaboard M by mid December as the website promoted: "shipping on time for Christmas".
The Seaboards arrived (Marvelous product and packaging, smaller than it seems, so returned almost right away and satisfied with the reimbursement).
The Airwave never arrived, but I did receive by December 18th a nice email saying that "Has been shipped" (which was not true as demonstrated by the tracking order system in their website).

On December 26th I bought a Roli Piano Create (as a replacement) and a ROLI Piano Soft Case, ONLY THE SOFT CASE ARRIVED (in January). They say later via email that the Piano would arrive late January, but now is arriving in April. At least. they had the good sense of sending an email with the update this time and a bonus to buy digital products for an amount of 100 Euros (with no indications on how to use it).

Sincerely, the Shipping/Tracking order/Communication/Reward systems are not working.
Customer Support reply to emails with long delay (if they reply at all), the tracking system says different things than the customer support emails. "Perplexity" doesn't describe what I feel.

As a customer I feel totally "used" as the money has been taken under false promises.
Now, after what happened, there is no more trust and there are no guarantees on when the products will arrive.
Honestly, 100 € on digital (mysterious) products bonus is not a real way of regaining the trust of a customer. I would expect at least a partial refund or a bonus to buy solid products (that hopefully ship).

There is non sense to make great products and treat customers like sh*t. So disappointing.

Here are my order numbers: SE-50006 and SE-46380 as requested by Customer Support in their (public) reply.

Love roli. Great support via discord and with the community as well. Been using airwave with roli piano and seaboard for the last month, so enjoyable.

On December 7, 2025, I purchased the Roli Piano Learn + Airwave Bundle (order number SE-48679) and Learn Family Membership. Of course, like most people here, I did not receive my order, although Roli sent me Airwave without Piano some time later (and in a separate email they asked me how I was using it... without piano).
Anyway, since then, there has been silence, and to be honest, even if they start shipping it someday, I don't think I want products from a company whose communication with customers is at such a low level, because if there is such a problem now with the fulfillment of orders, I don't want to know what will happen when customers want to pursue their claims based on, for example, the warranty when the devices break down.

Anyway, I wanted to make a return on their website and it turns out that I can't - the return period has expired, according to Roli, even though I haven't even received the products for which they charged me €907.99 immediately after placing the order.

So, to sum up, I don't have the products I ordered and paid for, Roli doesn't even have an email address I can contact them at for support, and the option to return the order on their website doesn't work and says that this option is no longer available for my order.

I know that some people have received their orders, but from my perspective, it looks like a SCAM. I am very disappointed in you, Roli.

COMPLETE LACK OF TECH SPECIFICATIONS, AND PREREQUISITES , even with an intel i7 with 16 Gb the CPU is competely busy at 99,9% making the product unusable at all, so even after a 6 month of delay in the delivery, and two months of unreplied request , I had to change my computer but even with a gaming level 4.3 Ghz cpu with 8 threads, the things are going better but still with noises and pops, the support has never replied other than an automatic replies to be patient in two (2!!) months.
I'm an IT tech, and I whould appreciate, instead of lack of infos either on the KB than within the product pages, having empty screeens just for fashion and marketing, the right level of information detail in terms of parameters and requisites. They spent a lot of attention to the shape, but with a total absence of intervention points in order to make the product usable.
Furthermore, it doesn't work unless you install third-party software, so the product isn't complete. True, there's freeware, but what guarantees are there that it's always available? in short, engineering is anything but optimized, you find yourself without support guidance, without documentation, doing research

I am deeply unsatisfied with the prolonged duration it takes to receive my order, almost an entire year. My order includes the Rolli keyboard, alongside the Rolli Airwave package. The provided manuals for setup are inadequately written, missing detailed and sequential instructions for the configuration of both my keyboard and the earwave devices. I have also placed an order for the Rolli piano +, and the Roli Piano cover, and I'm still awaiting the arrival of my product. I'm left to ponder whether it will indeed take a whole year for my order to be delivered. Given the similar negative feedback from other customers found online, I would fervently recommend that the company consider all the aforementioned grievances and lead an initiative towards addressing the concerns of their customers, while still maintaining its original framework, format, and content. I am completly disappointed and strongly contemplating a return the entire order and requesting my full refund.

We ordered a piano create and airwaves bundle with pedal in November 18th 2025. (4 months from the date of order)
Price was £661 the invoice stated that includes the piano, airwave, pedal and studio.

Back in December, we received the piano and airwave. However, the pedal is still missing.

Emailed to chase up the order to their official email. There was no reply.

The only way to get them is to leave a comment in their Instagram ads.

Good product, terrible logistics with delivery.