ROLI Reviews 

I am 1st time ROLI customer. I ordered Piano + airwave long ago and yes the order was long time coming, but I am happy with the products. I have had one problem with the Piano keyboard, but it is being taken care of promptly.

Great customer service requested to retun Airwave and Airwave case this morning and got the reply withing a few hours was accepted sent me return label to print and send back.
Thank you Lauren for your help

Well, 383 days after ordering and waiting for the piano/airwave bundle I finally decided to cancel the order.

The Airwave arrived in mid January, which is a plus.
Unfortunately the piano never made it.

After a series of delays - the latest of which would mean another couple of months of waiting - I have given up... at least for now.

Update: Thanks very much for offering to help with the cancellation... already taken care of. Infact, ironically, that was the fastest thing that roli ever did.

Still haven't received my airwave that was guaranteed before Christmas.

Be aware!!!
Order SE-40501 [#238016]
i have been waiting for my Airwave since 26.01.2025 and still haven't received it. I had to pay double customers fee for my piano. You promised to fix all this asap 20.01.2026 but I'm still waiting!!

Ordered the Airwave back in October for a Christmas present for my son. Still haven’t received it or ANY correspondence from Rolli or answers to my email enquirers. Nothing.

At this point I’m assuming t that I’ve just given away my $300 out of charity to an ailing company with no customer service.

378 days and counting since I ordered the airwave/piano bundle. The airwave arrived a few weeks ago, but the delivery of the piano is still a work in progress. The only suggestion I have is that if you are looking to buy something from roli, do your homework. Check out the trustpilot reviews - especially the 1 star ones. Have a look at reddit and check out the roli discord to see what problems people are having. I unfortunately did not do those things because I let my enthusiasm take over my credit card. Yes, I could just cancel, but no... already invested this much time.

I am very excited about the Roli Air Wave. Coupled with a roly piano I have found this to be a very inspiring instrument to play. I’ve already started writing music for it, I’ve shared it with a bunch of kids that thought it was magic, and I can’t wait to play it on stage! It’s gonna be a show stopper! What are the amazingly cool idea executed flawlessly! I’ve always wanted to own a Roli and I’m extremely excited about this one. I look forward to my next Roli purchase!

I’ve spent thousands on gear from ROLI —

The Seaboard is fantastic. One of the most expressive instruments I’ve ever used.

The Airwave is not. It feels underdeveloped and more like a novelty than a refined tool. Mapping it to instruments and effects is a hassle, and the tower design forces it to sit dead-center in a studio, which creates real ergonomic and screen-visibility problems.

What really killed the experience was the wait. My Airwave was delayed three separate times, and I waited over a year to receive it. Communication during that period was minimal, and getting useful responses from support was difficult.

Product marketing often appears ahead of delivery readiness. As a customer, you end up buying into timelines that don’t hold up, which makes the process feel more like a crowdfunding campaign than a purchase from an established company.

Update: This review was previously flagged as “defamatory” by ROLI when these statements simply reflect my direct experience as a customer. This is reflective of their modus operandi, IMO—

Instead of taking accountability and making changes that would please customers, they seem to ignore complaints and instead prefer to leverage platform mechanics to get negative reviews removed — Which I find to be an illegitimate tactic. Because of this unprofessional experience, I’m changing this review from 2 stars to 1.

I'm still waiting on parts of my orders. Airwave was ordered in October 2024 and the sustain petal was ordered in September 2025. Still not received in February 2026. Customer service do not respond to inquiries. Great products but abysmal customer service.
Update: ROLI has asked me to supply details, this is the only way I can respond so here are my order numbers SU-77183 and SU-57747. Let's see if I get a response.
UPDATE: I did get a response, and they've determined that this item was lost during transit. They said they have 'gone ahead and issued a replacement, which will be sent to [me] shortly. Then they send me an email to say I'm in batch 21 and it will ship in May... another 3 months! This company is absolutely useless.

Roli Seaboard M delivered as promised in November. The Airwave was supposed to be delivered in January, but there is a delay. Even though their email about delay was sent after my question the response was fast and relevant. I understand it is not always easy. Especially when the date of delivering was set on two months, there is always a delay in my experience.

Great products, though they took all of the some time to get to me. Gratefully, ROLI provided a significant credit toward my next subscription as a comp.

I don't love that I have to connect my piano to my computer every time to load my preferred brightness settings, so I hope that's fixed in time.

Overall, I'm happy with both the piano (and the airwave, though I haven't had the opportunity to make the most of it yet since I don't have a tablet). The lessons and song selection on the app are also instructive and comprehensive.

I'd 88% recommend the company.

I opened a ticket shortly after receiving the Roli Piano. The Piano will not connect to the Airwave for it to work with Roli learn on iPad

Support ticket #236858

That was nearly two months ago. Two months and no one from Roli responds.

I was able to get someone from Roli to respond after leaving a terrible review on Reddit. They DM’d me for the ticket number and said someone would get in touch. Still no help and I cannot use Piano learn with it, which was the whole reason for this purchase.

I cannot suggest a Roli product.

This is the most awful experience I’ve ever had buying online stuff. They literally don’t have customer support. Once they get your money that done.

I can’t return and no one is answering. The airwave I order in December was supposed to arrive in January but they emailed and said they can’t ship until April. I just want my money back and no one is answering.

Also regarding their app and product, I’m not even sure Piano M is available a good think to have. It’s just like other approaches of learning nothing really special

Ok, so let’s start off that I had to wait way too long for the airwave to arrive… but now that I have it…
Combined with either of the seaboards I play and added to equator / equator2 / splice etc I’ve managed to create music across multiple apps simultaneously and by using the 5D of the seaboard with one hand and the 5D of the airwave with the other the possibilities are mind blowing!! Literally 10 dimensions. That’s why I’m ultimately giving it 10 out of 10!

Previously left a review of my experience, Roli replied to it claiming they had shipped out a new piano, here is an update on what actually happened

they emailed on me to say they would be shipping a new piano out to me the day after posting my last trustpilot review on January 7th. I had an email (January 23rd) to let me know the replacement piano won’t actually ship until mid april, so it’s going to be at least 3 more months until I *maybe* get my piano (doubt it will actually arrive). They keep emailing to ask me if i like the airwave… i have no idea if it even works and by the time i maybe eventually get the piano, the window to return it if it’s faulty will be long gone (we’ve actually already passed the window)
But don’t worry i guess because they sent me a piano case, to hold the piano I’ll probably never get. Goes great with the airwave I’ll probably never get to use.

I was originally in order batch 10 by the way! Originally supposed to arrive in August 2025, then promised definitely to arrive by Christmas…. Now…. April? I don’t trust it anymore, more than likely i’ll get another email backing it into 2027 and beyond

On the fundamental aspect of a musical instrument, ROLI Seaboard Block fails. It does not work. It continuously crashes my Logic Pro and it randomly has stuttering audio. I have contacted ROLI numerous times over the past year (and bear in mind it took them about a year to send me the other half of my order, the Airwave). I a so tired of every musical composing session being marred by this shoddy product.
When I managed to get this fixed previously, it was thanks to hours of internet research on my own, not ROLI support. The same fix does not work this time, so I am back to square one. I saved for ages to buy this equipment and I am so disappointed in its lack of quality.
EDIT following response: I have already reached out to the ROLI team again and am waiting on someone getting back to me. For reference, my setup is plugging the ROLI Seaboard Block into my Mac via a direct USB-C cable (and yes, I have tried different cables). This can be directly via cable or via the Airwave. As soon as I plug the ROLI in, it crashes Logic Pro. That is hardly an esoteric setup. I managed to fix this by resetting all plug-in drivers previously but now even that fix does not work. Thank you for the response but telling me other people have working ROLI equipment does not help much.

The airwave arrived seven months after the pianos which they didn't disclose would be the case until I spent nearly $1000 on the product (not including a the learn membership.) When it finally arrived, it didn't work. Literally, doesn't work out of the box. I reached out to customer support (with several follow ups through several avenues) to try to trouble shoot and it has been five weeks with no response. I am hoping to return for a FULL refund (including membership!) but I have read from other customers that the return forms don't even offer refunds for certain things. I'm wondering if anyone is holding them accountable to enforce reasonable and right business practices. This company might actually be a scam.

Where ROLI succeeds most is in the way their instruments get you to play in a different way than the norm, and the sound libraries they offer are unique and in some ways better than most soft synths - Equator 2 is actually a gold mine for the synth sound designer. Moreover, their customer service game is on point, especially when I have an issue with their hardware (which isn't often, mercifully). Where the could improve is build quality on their plastic parts for some of their gear; the casing for my magnetic adapters for my Airwave broke pretty much the day my Airwave arrived, but here's where ROLI's customer service really shines: upon my reaching out to them, they arranged to send me replacements without cost.

Excellent and innovative products - I love their innovation in music creation. Build quality of products is excellent; purchased airwave (wow), piano m, and seabord rise 2. Nice software as well, integrates seamlessly. Technical support is also very patient and responsive , even with obvious user errors (mine).