ROLI Reviews 

I love the build quality of all Roli equipment and would put it up there with Apple and Nest products; thank you for that.
Yes, it would have been nice for a proper delivery date on products ordred and I know things happen.

I do have several questions related to airwave, but outside of that, fantastic everything...

The worse experience in my life!!! I payed and ordered airwave in November 2024 until today I didn’t receive it they just lie about new dates every month
Last update
I received respond from ROLI that they will try to send me my order in march, i will wait and i will change my opinion after.

Order SE-32597

I didn’t receive any contact from roli until today , I send 20 emails and nothing at all
From the date of promises contact with me there is no any respond

Got the Seaboard rise 2 which was a 1 minute setup and the software is really good out of the box. Tbh I had read so much about it and the manual before I got it I was surprised at the simplicity. Then came the Airwave! Awesome kit. Was one of the first - didn't mind the wait as it was a lovely surprise when it did arrive and they kept me up to date. Took about 10 minutes to set up (and Reddit helped trouble shoot my mistake so would have been a 1 minute job if I spent the time reading the online instructions.

Let me start with the positive. Two years ago, for Black Friday 2023, I ordered a Seaboard Rise 2 after years of sitting on a wishlist and it has been a dream fretless keyboard for me; It has been worth every penny I paid for it. I play many instruments and coming from guitar and bass, it feels right at home to me for playing very expressive leads, and things like string and horn sections on stage in a cover band where we can't easily bring those with us on stage. The Seaboard experience has been incredible for me.

The airwave experience has not. Last year, in 2025 I caved and ordered the Airwave after a year or so of minimal reviews (besides the normal gear-influencers who probably don't actually use it). Roli pushed the marketing hard this year and then had supply problems, multiple times. I received an email in late December after it was marked ready to ship that supply problems would delay shipping until the week of the 12th of January; disappointing but understandable. That week came and went and a full week later on the 20th, I got an email from the CEO that they had another shipping problem that would delay it until mid-Feb. In the last two days, I've gotten two additional emails from the other co-founder Cori Harrower asking for me leave a positive review based on prior experiences.

Cori, here's my honest review -- you all crushed the Seaboard Rise 2 in 2023 for me, but asking me to leave a positive review and help do your damage control when the support team still hasn't even responded to either of the 2 customer service tickets just asking for an update on the Airwave is just asking for a mediocre review this time around.

I totally understand when another part of the pipeline/chain you rely on failed, but they aren't selling the product - you are and you sold it for a premium. The least you can do is properly communicate with your customer base and set expectations so that customers aren't left guessing when their product is going to show up.

Deliver the Airwave I paid for and I'll leave you another review on Airwave and Seaboard together purely as product experiences without the consequences of this delivery dilemma.

Seem fair? Cheers -- A miffed Roli customer.

Well designed products.

I currently have the Lumi Keys and love being able to easily pack them up and travel with. I received the Airwave about a month ago. I bought the Airwave hoping it would help improve my posture in the ROLI Learn App. I am disappointed in the Airwave so far as the Learn App doesn’t teach how or where to correct posture. Just get a score.

Maybe there will be a future update that has an AI tutor that analyzes and corrects posture issues.

It would also be nice to see the Springboard game have different difficulties. I love the game but I find the difficulty is very high right from the start for someone new to piano.

Another nice feature would be the ability to uncheck completed lessons as I restarted my learning right back to the beginning once I got the Airwave.

On 02/12/2025 I placed an order (SG-16639) for a bundle which included an airwave, a roli piano m keyboard and a subscription for 1 year for the learning app. At that time I was promised that the items would be shipped in time for Christmas. Later on, on 24/12/2025 I placed another order (SG-17192) for an extra keyboard. For the first order I paid £494.00 and an extra £138.00 for the second order, so in total I have paid Roli £632.00. Unitl now the only item I received on 07/01/2026 was the airwave which costs £299.00, so this means Roli is holdind £333.00 of my money. They wrote me an email on 22/01/2026 stating that, according to their records another order (they did not specify the contents) was delivered on 11/12/2025, but I can say with all certainty that their records about a delivery on on 11/12/2025 are wrong, as I did not receive any such delivery. I have sent them countless tickets asking about the missing items, and their reply is always an automated email where they usually state the following: "it looks like you have been waiting for a response and we haven't reached you yet.. We are sorry for the delay, but we are working through a large backlog of support tickets and will get gack to every request in the order that they were submitted. Rest assured we haven't forgotten"
If you ask for clarification on any given ticket, we have to sent them a new ticket, and so what we get is an automated reply along the above lines, but nothing gets ever sorted.
I am losing my patience with this company, and I think they are not getting a grip, and this is certainly not a way to run any business. Their customer ser vice is really appaling. I am not willing to wait forever for the 2 missing keyboards, and intend to begin proceeding to recover my money, if I do not receive them by the end of February 2026. I think this is ample time for them to sort this out.

Overall the quality and unique capabilities of the Roli Seaboard Rise 2 coupled with the new Airwave device make this product exceptional for those seeking new ways of musical expression. The hardware itself is of very high quality and easy to maintain. Both of these devices allow for unique new sound design methods using the midi MPE standard for both keyboard and hand expression. I would rate them 5 stars except for the 1 year delay I experienced receiving the Airwave after ordering it. This I understand was largely out of Roli's control as they had to find new suppliers, in the end the quality of the airwave is superior.

Received both my airwave and full piano, fortunately for me only issue was some scratches on the casing for both devices. Barley noticeable and a simple sticker would do the trick.

Roli support gave me 3 options to resolve:

- Partial credit back
- send the device back when stock increases and keep using it until then
- Get a Roli learn credit.

I took the learn credit to see what thats about, because the marks are not bad at all and I love my Roli piano, not giving it up.

I want to give 5 stars because of the support. Also, to be able to keep playing with the device until stock is increased is really amazing to offer, in my opinion.

However, giving 4 stars because there is always room to improve and specifically around communications. Need a mechanism for more real time updates, even if it shows bad news.

Update:
While the piano is amazing and super fun, it ended up having a few defective keys. I updated the rating as well because I was told I would be contacted for shipping once a replacement was ready and to keep it, as it was still playable. Then I got an email that said to ship it in, only to find that after shipping, there was no replacement and now vague placeholder dates of 2 months out from current date. So its April as of this update and the new delay is to June, but I assume once we are in May, it will be July, etc. Very poor communication, nearly non-existent.

Im in it for the long haul, but figured I would update my rating to properly reflect the active experience and give some context while I am at it.

Another Update: I ended up getting the OG Osmose 61 key, so I’ll probably cancel Roli once it arrives. The longer this drags on with 0 communication, the more I'm ready to let it go. I have received 0 emails for the delays, even after reaching out and asking if I am on the email list and was told YES. The only way I hear of the delays is through folks posting their emails on discord.

Another Update: Annnnnd they are folding. So investment gone. Fortunately I got a really good discount and I did get the Airwave delivered, whatever thats worth since no more support.

Roli airwave is a really amazing product, as my information, the US tariffs have led to increased costs, with the prices of chips and various raw materials rising. However, they haven't raised their prices; the product prices are very affordable, and ordinary people can afford them. They are truly dedicated to making quality products. This airwave performs wonderfully, and I will continue to follow Roli and look forward to the future products from them. I saw many people saying they were disappointed because they didn't receive their orders by Christmas, but good things are always worth waiting for, aren't they? Many thanks to the Roli team for everything they've done.

I ordered the Seaboard Rise 2 and Airwave back in November while on sale. Thought it took some time to get everything, both did arrive and worked as advertised. I did have communication with customer support, who owned the delays and issues with shipping and such, and were appreciative with my patience. I know there have been issues with others and their orders, but my experience has been positive and worth a few of the hurdles along the way.

just great product, no doubt about it: instrument, Airwave (controller), software and options those offer, and lots lots of long term fun :)

Shortly:
- it is great great great product, I expected it will be nice and interesting, but I got in my hands - perfectly manufactured (it is really amazing quality), great looking product, with lots of fun, and I mean LOTS of fun included
- software is astonishingly stable, and connectivity (which I have already lots of not good experience) is more then automatic, device/software "knows" what are you connecting, where and how - coool
- learning process - here is more or less - you like it, more/less, not much, this is only personal opinion - anyway I like it, and I have fun from it a lot, you may turn it for 10 minutes (if you are tight in time), and you may use it for few hours (for me it is really hard to leave it ;)
- honestly I have no complaints at all - I'm happy, and I would definitely buy 2xROLI M just to have them and take them whenever possible
- what is also enormously good for me - that you CAN use software with ANY midi keyboard, and Airwave with ANY MIDI instrument as well, they are not "closed" as some suggest

And for those not being sure after reading most of comments:
- if one reads during order about time of wait, and about it MAY be postponed - why one complaints ?
- I ordered it 8-9 months ago - and i KNEW I will wait, and it is COMMON, or even rather obvious that it may be postponed
- I was informed so often, then I thought I may even block those emails ;) (joking)
- I was offered credit for ROLI learning for extra waiting time - honestly - I wouldn't expect it, and for sure not so BIG credit
- if one orders a product like this one, innovative, made by one (anyway small) company, and doesn;t know much how "modern" instruments market looks like - maybe the problem is in one ? and order it for Christmas expecting proper arrival ? what is the planet you are leaving on !?
- I would suggest some to read about Expressive E Osmose how LONG they waited, and how actually different this whole waiting time looked like for them - and this is one is faaaar cheaper, and can be used by those who starts, and professionals as well

I don't want to defend neither side, but I think that we are human beings, we make mistakes, we like to promise and not deliver and so on, so forth, but please...

I feel like they did a good job shipping out both orders of the Roli Seamboard M that I ordered.

My only complaint was that second order I placed with them for a Seaboard M/Airwave bundle. They had the Seaboard M in stock, which shipped quickly, but they didn't have the Airwave in stock to ship with the Seaboard M, which kind of annoyed me.

I feel like if they're going to offer this kind of bundle sale, they should be prepared and have both items be available to ship together at the same time.

So, I am now having to wait till the end of January for the Airwave to even ship out even though I placed the order about a week before Christmas.

I have a Seaboard 2, Piano, Airwave and a Seaboard M. All are very inspiring instruments and work beautifully.

Overall, I like their products. The keyboards and the software are really awesome. I've had loads of fun playing around with my Seaboard M, so much so, that I bought a second one. I really like their clever 'DNA' option to allow more than one keyboard to mate up with another. I also like that their keyboards and devices work with my DAW.

I think my only real complaint with them is that over the holidays they were offering bundles. One of those items being bundled was their Airwave. So, I bought the second Seaboard M with the Airwave bundle, only to discover that they didn't actually have the airwave in stock, and that I'd have to wait till the end of January to have my Airwave shipped to me.

I'm sorry, but what kind of company offers a bundle and doesn't have part of that bundle immediately available to ship together with the other item?
I find that a bit ridiculous. They really should've been better prepared for that sale, especially when promoting a new product, like the Airwave.
Still waiting to be informed of when my airwave will ship. If I'd known they didn't actually have it available to ship at the same time, I may not have ordered the item at all.

I have been waiting for over 12 months for my bundle and are still missing my airwave. ticket #238538. Many broken promises and false assurances in 2025. Much trouble with additional/doubble customers fee before receiving my piano since I live in Norway. Customers service don't answer me. This type of behaviour is deeply concerning.
My advice: Be aware!!

I am giving 4 stars only because the shipping issues are a problem. I waited over a year to get my airwave and that does need to be said. However, the equipment is premium. Worth every penny and I have yet to have a single issue with software or it's integration into my DAWs. In my opinion, there is nothing on the market that even comes close to being as expressive as ROLI's devices at this price range. It was worth the wait.

Made a purchase in september. Was informed that the purchase will be delivered by december

In january still nothing. They sent the 2nd part of the product (airwave) that is utterly useless without the piano itself.

They shipped the airwave with express shipment while ALLEGEDLY sent the piano. Support answers ONLY if you ping the discord. The discord server just goes by the same "sorry to hear that etc etc"

Stay away. This is a terrible company with Overpromising and underdelivering.

After numerous pings I've recieved an email with them offering a replacement if my product will not arrive. I requested a replacement... and again got a radio silence

I ordered a Piano Learn + Airwave bundle. It was supposed to arrive before Christmas as it was my daughter’s present. It did not arrive on time. On 9 January, I finally received my order, but the wrong piano was sent; ROLI sent me the smaller Piano M instead. I opened a support ticket (#239084) on 9 January, and 10 days later there was still no reply.

Update – 10 February:
My piano finally arrived, two and a half months late. I was told there was a mistake at the Australian warehouse. They let me keep the Piano M that was sent by mistake, which was a nice commercial gesture.

Overall, the products and software are good, but ROLI needs to improve its operations and on-time delivery performance. The Piano M is too small to learn with both hands, and the keys are smaller than those on a full-size keyboard. It can be useful as part of a setup if you want a small MIDI controller with MPE capabilities.

I have not tried Piano Learn yet. The ROLI Learn app and the ROLI Airwave work well and are engaging, and they are motivating my daughter to learn on her own.

Love Roli.

Have a seaboard m, airwave, and roli piano. Delivery was quite delayed but they stayed in touch (monthly updates) and was due to the changing situations with tarrifs. Love the community engagement, youtube videos, newsletters.

The synths themselves were really easy to get into and feel great. Keys feel reactive and expressive, from someone who has mainly played piano (not keyboards) all my life.

100% would recommend!

Don’t get me wrong, I don’t have a problem with the product (I tried a friends….why? You ask? I’m getting to that)

The customer service as awful. This company is very happy to take your money… but not so willing to actually send the product or answer support questions correctly on the orders when not delivered.

My order, S G - xxx 5 3 was made 29 Nov 2025. At this stage the ROLI airwave & x2 ROLI piano m said they were due BEFORE XMAS. This did not happen…

I sent MANY emails asking for an update on the order’s delivery, these either just got automated responses or where ignored. I kept sending the with increased severity (asking for a manager) to no avail.

I also ordered a sustain pedal on the same order, in all the time I had from the order I found another on Amazon for a third of the price…so emailed support requesting a refund.

The airwave was then delivered Jan 6th… but not piano m m to use it with! Strong emails to support ensued.

Finally on the 16th of Jan I got a reply saying the the airwave HAD arrived, telling me the sustain pedal (that I’d since cancelled) would arrive in feb! - an apology to the late reply and delivery and NO NEWS ON THE MISSING X2 PIANO M (ref number for ticket #236031) NOT helpful.

Clearly the support person had not looked for related tickets at all….

More angry emails ensued same day. No response as yet.

This is the perfect example of a good product with terrible customer support… Hopefully someone at ROLI reads this and something actually happens with my issue.

UPDATE - a reply,
Well done Sarah in support for taking this on.
Pedal refunded, was told that due to an error, piano m’s not ordered, a new order would need to be placed and would not arrive till mid March 2026. Was offered a year membership, for a service I can’t at the moment use…. So that is something….

UPDATE 20th Jan 2026
Sarah in support did get back to me and offered a years membership and agreed to send snapcases for the x2 piano m’s which was nice. This issue was put down to an issue with r the websites shopping basket having a problem, this caused a lot of calls dealing my call back from support. Short version the main part of my order is now going to be 4 months late!

That said Sarah was very helpful and did all she could to help, she is a credit to the company. I just wish I had dralt with her sooner

UPDATE 23rd March 2026
Still no sign of x2 piano m, 5 months in now and despite a “mid March” delivery promise, still no sign. Sarah is now on leave and tho I emailed weds 18th, Friday 20th and Monday 23rd….. no response. Seems nothing happens one but Sarah from ROLI answers emails or support tickets!

VERY DISAPPOINTING

Now going down the refund route as I doubt these items will ever arrive.

BUYER BEWARE