ROLI Reviews 

I was redirected to this survey after leaving a bad review about my "Airwave Experience" ROLI instruments are great, however they don't seem to understand that a great instrument MUST be backed up by a great service (and customer service) otherwise the whole experience it is not complete.
Having to wait 1 year 2 months and 23 years to receive something I purchased on -PRE sale- is just unacceptable. Stupid excuses such as "thanks for your patience" are just rubbish. Have I enjoyed my airwave now that I finally received? Honestly, that is totally secondary at this point. The most disappointing part of all is that ROLI continued their publicity hiring top notch influencers KNOWING that they had a huge back order situation. For all the people that eating more than a year the money should be 100% reimbursed.

The products are great and the team quite responsive although (understandable in some situations) it took sometimes a few days to answer. The known issues with the delivery terms may be an inconvenient but I guess they will solve that in the future. I can't complain so far about the products though. And the software is also working as intended until now. I have a few months of using the Roli M keyboards with no issues and enjoying making music a lot, and now I finally received the Airwave these days and just installed it. It took a while with the settings of the Airwave but after that all is working well and I already used it in some piece of music I was working on.
So from my part the company deserves 5 stars for their products, both hardware and software, for being trustworthy, and also for the team being nice and helpful. And I suppose that the long waiting for the Airwave was worth it in spite of the 3 delayed dates for delivery. As a friend of mine said watching me playing with it I look now like a wizard of sound making.

The product itself is amazing. I had a long wait time for delivery placed my order in January and received order in December. A year is just too long. I understand things come up but a $100 app credit is not a justifiable compensation for a product this expensive that took a year to deliver. When I submitted tickets to customer service it is generally 2-3 weeks before I hear a response. I have not recieved all my items and the keyboard and airwave do not always function as intended. Lots of times I have to restart the app as it won't track the keys I play and won't progress the lessons. Overall I would buy again as the product is great but there are definitely areas for improvement.

Great and innovative company. I have Seabord 2 and Airwave products from them and it is great experience to use their products.

I ordered a piano and Airwave bundle in October. I was really excited to receive it just before Christmas.

The piano came with minor scratches on the top probably from shipping in a poorly designed packaging but that isn't a big concern for me.

The main issue is that the piano came with a dead battery out of the box, so I filed a support ticket (#235738) on December 20th. I got an automated response on December 24th apologizing for the delay and telling me that they were "working through a large backlog of support tickets".

It has now been 4 weeks and still no news from the support team meaning I am probably not the only one having hardware problems...

Since then, I came across another issue. A black key became faulty and only registers a stroke when you press it really hard. I should consider myself lucky because after a quick search I found out other customers got pianos with several defective keys out of the box.
I didn't even bother filing another ticket regarding this key problem (pun intended) as my first ticket hasn't been processed after 4 weeks.

I would like to point out that I also paid for a 1 year subscription to the ROLI learn app that I can't fully use because of the aforementioned problems.

While this product looks great on paper, as of now I think it is an overpriced MIDI keyboard with lacking quality control and nonexistent customer support so in my opinion you should look for a better quality alternative that might even come cheaper.

Nothing would make me happier than to update this review if ROLI support can finally replace or fix my piano. Until then, my advice to you is to avoid giving your hard earned money to this untrustworthy company.

Extremely pathetic brand.
I ordered my Piano expecting to receive it by Christmas but now it is delayed until March. People are getting their pianos scratched and with broken keys.
I received my airwave but I cannot play it or test it until the piano arrives 3 months later.
They figured out the marketing but suck in everything else.

The products are good, especially the Seaboard Rise, witch is an exceptional instrument. I have mixed feeling for the Airwave that, for now, doesn't work perfectly well on Windows 11. I hope for some updates (from Windows or from Roli). The customer service is fine, they always answer, even if they have been a little overwelmed after the release of the Airwave and took some time, but they don't forget to answer.

In October 2024 I ordered the Roli Airwave as part of batch 4. Order number SU-57905. Following 8 delays over 16 months, I still haven't received my Airwave.
I have raised 5 support tickets with only a non-automated response to my 2nd one. I sent my recent ticket 240106 to the CEO yesterday.
It's unfortunate as I have 11 other products from Roli, including the new Roli piano that came on December 20 2025 having ordered than in Jan 2025.
What hurts is that their website says they have shipped all of my batch, 4 and the following 8 batches, but I haven't received mine. The last communication on the delays was on December 7th 2025, when they said they have arranged shipping but it won't arrive for Christmas, but I'll receive a tracking number in the next 4 business days. I haven't received anything. It looks like pot luck whether you receive your product, even if you pay all upfront for over a year. I don't think I'll even get a refund as that takes a support ticket, and they are not responding to them.

Watch this space as I'll update it if I receive my Airwave. I'll be here, I'll be waiting.

I have to admit having been a bit frustrated waiting for my Airwave to arrive, but as a long time ROLI user (I got my first Seaboard over a decade ago) I’m really happy how it adds even more expressivity to the Seaboard 2 with some of my favourite software like Equator 2, Audio Modeling’s string and wind instruments and the NI Absynth 6.

I love learning on the Roli piano and the airwave. Nothing like anywhere. Great lessons, no pressure, wonderful songs and so many ways to practice/learn/or just have fun. The choices you have on the app are the best. Took me decades to find one I really enjoy and this is it.

I have owned a Roli seaboard since it first came out. It is easily my favourite instrument out of the many that I own. When the Airwave was announced, I bought into it early. In fairness, they had production issues that they were looking to resolve, they had issues with tariffs requiring them to retool elsewhere. They did a great job in being transparent, and even with the wait, I am really happy with the quality of what I received, and I am looking forward to the years of learning how to best get a result out of it.

I own the Seaboard M, Piano and AirWave, and I absolutely love them — truly innovative instruments that open up new ways of making music. Yes, I also experienced delivery delays due to production issues, but ROLI was always transparent and upfront about what was going on. Manufacturing highly complex, cutting-edge hardware is hard, especially for smaller companies, and I think that context matters. I’ve had similar delays with other innovative products (like Panic’s Playdate), and for me it’s worth the wait when the result is this good. I’m very happy with my purchases and glad to support companies that are pushing boundaries.

I love cutting-edge tech that's actually affordable. That's why I bought 2 x Piano M and recently 1 x ROLI Piano + AirWave. I find ROLI products truly innovative, and I’m okay with the extra risks that come with that. Production delays for brand-new tech or minor growing pains are easily overlooked when you consider the benefits the innovation brings. Personally, I’ve dealt with ROLI support, and the experience was great.

I placed my order in April 2025. As we are all aware the POTUS caused untold chaos throughout the world which caused many problems with procurement and manufacturing. As I understand it ROLI were not immune to these difficulties and rather than seek to lose customers they must have suffered increased costs which they did not transfer onto their customers. Moreover they offered them generous recompense in software and discounts. I applaud the attitude that ROLI has to ensure that even through adversity and hardship they put thier customers first and produced 2 remarkable products. I did have one or two issues in setting it up but those were not of ROLI's making, they were security settings and power issues. The Piano and Airwave are now working fine and I cannot praise ROLI more for the new dimension I can create with these instruments. And for the cynics out there this is genuine review and not a bot or paid by anyone. It was quite a wait but well worth it. 😀

Excellent tool for learning piano and create music ! Unfortunately, the ROLI AirWave seems to having problems working with a Windows PC...

I ordered the Piano/ Airwave bundle in Jan 25 and was happy to wait even though delivery was put back but that’s understandable. My order started shipping in November 2025 and I received 3 packages with the pedal, cap and airwave. However the piano delivery label was created but never left their warehouse as confirmed by UPS confirming they’ve never received it. I think there was some confusion at first but it’s now been almost two months of no progress. I’ve sent numerous emails and messages through Facebook and last heard from them on 23rd December but that was of no use as they didn’t even know about my emails when they could have easily just searched my name on their system. The last email I received was on 8th December and since that nothing.

Ticket #230865 for their reference

Great built quality, nice bug support, necessary accessories are accessible or already given to match any set-up you might think about.

Customer Service is Non-Existent

They don't have an email address or phone number you can talk to, they suggest using instagram? I ordered my Roli Piano/Airwave combo in October, "guaranteed by Christmas". We are now halfway through January. I've been asking for a refund. Crickets.

I haven't a clue how they can spend so much on advertising and nothing on customer service or production.

You will be disappointed. Just buy a Yamaha.

Added because of reply: They did reach out and resolve my issue almost immediately after posting on TrustPilot, which I am very grateful for. Customer service is existent, but they are so overwhelmed they have an auto-reply stating, "It will be about two weeks until we get to you because we have so many people in front of you". I really hope they get their CS department some help and figure out manufacturing, the product looks great. I'll never know.

I've placed my order on December 1st with the delivery batch 16 for airwave and batch 17 for the piano. I received the airwave in January (originally stated that will arrive before Christmas). No trace of the piano from batch 17. Now it's mid-Jan and I've raised a ticket (7th Jan) but no answer received except automated delayed message. Really no point ordering as it's not to be trusted from a delivery point, the quality of the products I can't comment on... Total disgrace how you run your business and how you treat customers. IF YOU CONSIDER BUYING THIS PLEASE READ THE REVIEWS as this will save you from a lot of hustle. All the time with Roli is working on older batches so basically they take your money and maybe you get something in a few months and hopefully they don't go bust in the meantime.
My order number: SE-47672
Ticket no: 238510

I have received only 1 part of my order totaling over $800. Roli keeps sending promises and apology mass emails and walking them back days later. They will not respond to my support tickets. Part of my order has been "out for delivery" for a week and the tracking just shows it going out and back to the same hub. The review below me order his airwave on the first of December and it's all they received , I ORDERED MINE NOVEMBER 18TH and it's no where to be found! Your extended return period is going to end BEFORE I EVER GET MY PRODUCTS.

Where. is. my. order. 79222