ROLI Reviews 

Really disappointing experience product looks amazing but ordered bundle on the 1st of Dec and only received the airwave which is useless without a piano to accompany it. Raised several support tickets with zero response (apart from automated), messaged CEO no response. Doesn't matter how good your product is or if you are winning awards if customers don't get a good experience or receive goods. Unacceptable

My order number is 16584

UPDATE: Yet another delay.

Sadly, I have to update my 2 star review to 1 star. I’m now at 5 months since I placed my order, and just received an email that my ROLI piano would be delayed yet another 6-8 weeks. The last prior email had already pushed delivered delivery out to Mid March. Prior to that, the delivery was promised for the end of January or early Feb. This was for a product that was ordered in October and was supposed to arrive before Christmas last year!

Customer service did finally respond to my ticket in mid-January, but only after I left a negative review here. The rep who emailed me was very nice and offered some compensation, but couldn’t solve the real problem — that the company has not delivered the product. Every proactive communication from the company has just been more bad news.

I’m currently stuck with half of a learning bundle, since the ROLI Airwave requires the ROLI Piano to work with their learning app.

The company’s products look really interesting. But I can’t recommend them until the company is actually capable of keeping its commitments.

_____________ORIGINAL REVIEW JAN 12_________

I ordered a ROLI piano/airwave bundle at the end of October with an expected delivery date before Christmas. The airwave arrived. The piano did not. I received an email Dec 20 stating that my piano would be shipped that week, though it might not arrive before Christmas. Then another email after Christmas moving the goalpost again. Then nothing. No human response to my support ticket raised on Dec 24 either (ticket #236436 in case ROLI actually looks at reviews). The bundle is useless without the piano, since their learn app only works with their keyboards. I'm excited by the potential of the product, but frankly aghast at the lack of service. I still get emails trying to sell me what I already bought but haven't received.

Everything perfect. Just too long time from buying/funding to receive product from production (but good choice delaying to fix in the best way an innovative design prior to produce and delivery !)

Roli is a very innovative music company that offers inique products. The lea ring curve to use them is not so easy but finally you can do it. The only problem the company has is delivery of the product, i waited more than 1 year for the Airwave and months for seaboard 2

I agree, and echo what others have said, delivery is a mess, I still haven't received my complete order, a support ticket 236241 was filed but never responded to (that was December 23rd).

I ordered:
1x Piano M Learn x2 + Airwave Bundle
1x Learn Solo Membership

Order date: 21 Nov 2025
You have been charged: £631.99

So far I only have an airwave (but no piano to use it with) and a membership that I cannot use either.

I advise you simply do not engage with the company, at least for a few years, they need to grow their support structure and actually start caring.

Ive contact them via there ticket numerous times from December without a reply, I am missing items from my order and cannot get a hold of this company. The service is absolutely shocking. No one to talk to this was a christmas gift and still the only think I recieved was the airwave l!!!

I cannot find how to reply the details are as follows:
ROLI support ticket #236016

Your order confirmation number is: SG-16398
1x Piano M Create x2 + Airwave Bundle
1x Piano Sustain Pedal
Order date: 27 Nov 2025

Still waiting on a reply after providing all the information to you!!! Send me my order!!!

Forgetting all the delays to my preorder in general..
I was promised for sure my piano would arrive before Christmas. It shipped the first week of December but after 10 days it still hadn’t arrived. Evri told me to contact roli and get them to mark the package as lost because it had been more than 7 days since shipping.
When I contacted Roli they refused to do this, and instead asked me to wait another week and hope, and then if it hadn’t shown up still they would contact evri.
Another week goes by and it still hasn’t arrived, i contacted Roli a further 5 more times and have yet to hear anything at all back. Complete scam company. I don’t think I’m ever going to get my piano, I don’t think they will ever reply to my emails.

To add insult to injury they keep sending my marketing emails to buy more products, and I haven’t been able to use the Airwave which arrived, but is completely useless without the piano - so if im not getting my piano im going to have to waste time getting a return and refund on that through their completely non responsive customer service

Update: they emailed me to say they would be shipping a new piano out to me the day after posting this trustpilot review. I just had an email (January 23rd) to let me know the replacement piano won’t actually ship until mid april, so it’s going to be at least 3 more months until I *maybe* get my piano (doubt it will actually arrive). They keep emailing to ask me if i like the airwave… i have no idea if it even works and by the time i maybe eventually get the piano, the window to return it if it’s faulty will be long gone (we’ve actually already passed the window)
But don’t worry i guess because they sent me a piano case, to hold the piano I’ll probably never get. Goes great with the airwave I’ll probably never get to use. I was originally in order batch 10 by the way! Originally supposed to arrive in August 2025, then promised definitely to arrive by Christmas…. Now…. April? I don’t trust it anymore, more than likely i’ll get another email backing it into 2027 and beyond

I placed my order for an Airwave and Piano 22nd November, Airwave was delivered 23 December, batch 15, piano is batch 17 in which they state would be shipped Mid/Late December. It didn’t. Almost two months, radio silence with a support ticket, I will have passed the point at which the return window will be for the Airwave if there is anything wrong with it.

I hear nothing but great things on review of products but the customer service is nothing but a shambles. Seems they’re constantly working through tickets but it seems not, I am flooded with ads on their products I can’t see why they can’t invest more in their staff. I’d love if they would send out a reason for the delays, part supply issues, logistical issues with transport, etc. As a performer looking to use their products with shows I do this is quite poor.

I thought I'd be a lifetime ROLI fan and customer after using my friend's Seaboard, but my overall experience with the new Airwave and Piano has convinced me to never purchase another product from them again.
I won't get into the delays as I'm sure they've heard enough about them. But to receive updates throughout the wait that they were ensuring top quality before shipping only to receive defective products is disheartening to say the least.
To make matters worse, I submitted a support ticket almost a month ago and still have not received any response outside of the automated emails.
Using the Piano and Airwave together feels magical when it works, but to have a defective key and not being able to properly connect the Airwave through the piano ruins that magic and the poor communication ruins the trust. I wish I could recommend them, but I have to tell everyone to stay away because this has been such a horrible experience overall.
If anyone at ROLI actually reads this, my support ticket is #234275. Hopefully this review will actually get me somewhere, but I'm not holding my breath.

Making another review since this is a different order to my original review. Placed an order 2nd December for Piano and Airwave. It has been a painful experience with no customer support response and a really unhelpful Discord chat where nothing is done. Roli set up a Order Management Portal to help customers track when their items will be shipped based on which “batch” they belong to. My piano batch still says “Post Christmas” which is very vague and given we are well into January 2026, it really should be updated.
The discord chat has been revealing. So many customers waiting, some waiting a year! Many also show pictures of their items shipped with flaws and faults.

My impression is they do not value their customers and are not concerned about the stress and disappointment they are putting customers through by not giving transparent and clear information, or by being diligent and organised. A glossy product and a cowboy business

UPDATE - 20th Jan
I was told I would receive the piano in late Jan/ early Feb but I got another email (batch email sent by the CEO this time) to say they are not delivering till mid-March. This company is just disjointed, disorganised and probably the most unprofessional and incapable company I have ever had to interact with. I am lost for words with how stupid they are. They keep throwing measly £50 credits for their learn subscription like that is sufficient for a 3-4 month wait and poor communication and unprofessionalism. I am so surprised that they think an email from Roland Lamb with the same apologies and lies will make a difference. Me and a bunch of other frustrated customers cannot believe this email along with any other comms we have received. Don’t waste your time, money and sanity by shopping with Roli. Just get a decent piano from a reputable and professional brand who can run a business and treat customers better.

i made a support ticket on the 19.12. Till now - no answer.

ordered a bundle Roli M + Airwave at the beginning of December. Was supposed to be a present. Site stated all wll be shipped till mid december. That didnt happen. Part of the bundle arrived just now. Super unhappy especially because the support is buried behind dozens of clicks and doesnt work.

Ticket # 235281
order SE-49000

I contacted ROLI Support on 18 December regarding a package marked as “delivered” that I did not receive (Piano M Learn ×2 as part of the Piano M Learn x2 + Airwave Bundle). I received an automated acknowledgement about a backlog, but as of January 2 I still haven’t received any meaningful support, update, or resolution.

That’s 15 days waiting with no progress. At minimum I expect a clear status update, proof-of-delivery / courier investigation, and a concrete outcome (replacement or refund). This lack of responsiveness and follow-through is unacceptable.

Unfortunately, like many others on this thread. - I was given a promise of a 'before Christmas' delivery. I am still waiting on my 2x Piano M - My airwave arrived though. Thanks so much for something that is so useless I can't use it with ANYTHING, as I still don't have the actual keyboards.... I have written a support ticket too as at the moment I am still apparantely paying for a subscription to the learn site but clearly can't learn anything right now due to a certain lack of keyboards.... I have asked for a full refund on the learn portion for the 2 months this has been taken out of my account, or at least a credit for the amount of months back.

UPDATE 2026: Got my Roli piano and airwave!!! After a almost 4 month wait It is here and WOW!! absolutely incredible device! The unboxing experience was incredible as well! After leaving my review on here the company reached out to me almost immediately and gave me an update on my order. They said by January 15th it would ship and it shipped on the 10th I believe. I really do think they care about their customers, they just might be experiencing problems with manufacturing timing and/or maybe tarifs? Not sure, but they are not a scam by any means. I didn't need to update my review but I figured I would since they wen't above and beyond for my order. I will be changing my rating from a 1 star to a 4 only because they really did redeem themselves. Thanks Roli! I am OBSESSED with your piano and airwave!!!!!!!!!!!!

December 2025: Roli has been a nightmare to work with. I bought the "airwave+piano learn" bundle start of October. It's now January and I just got the airwave after months of waiting and the piano still hasn't even shipped and hasn't even processed!!!! AND THEY'RE STILL SELLING THEM!? They said in the email that both would be here by Christmas. it's now the 29th. I've tried contacting them THREE TIMES and have heard nothing. I will never be buying from this brand ever again. They have such a bottleneck of back logged complaints that they haven't gotten to in weeks. They have zero customer service. It's been three months and there hasn't been so much as an update on the piano portion of my order. Nothing. Which I need in order to use the airwave the way I intended. I would give a 0 if I could. I've never had a worse experience with a company ever. It better be a good product. Roli, send my piano. ITS BEEN THREE MONTHS!!!!!

I ordered the Piano and Airwave in mid May 2025 for the best part of £550 for an August birthday present for my son. First they were going to be delivered in July. Then August. Then October…

Fast forward to the end of 2025 and I’m still waiting for the order to be fulfilled. Absolutely shocking supply chain management - and customer service to match. Raise a support ticket and you receive a cheerful auto response telling you that they aim to respond to support queries within TWO WEEKS!! Utter joke of a company. Bankrupt by this time next year.

I ordered the Airwave creative bundle on September 10. When ordering, it was clearly stated that it would be delivered before Christmas, no asterisk, no other text indicating that this was a target. But clearly before Christmas!

On December 17, I received a confirmation email that the piano had been shipped.

However, to date, the carrier (PostNL) has not received anything.

Of course, I logged a ticket(Ticket number: #236012) . However, I have not received a response to this either.

It is now Christmas and I have not yet received the piano. Very unfortunate. Because it is/was... a Christmas gift.

Well, it is the 26th of December. 328 days have passed since I placed my order for the roli piano and the airwave.

A week ago I got a tracking number for the piano. Great! ... But no.

Over the weekend I saw that the Auspost tracking status had changed to "Refused by customs - dangerous goods"... apparently returned to sender according to AusPost

Five days ago on saturday, I got an email that said that the airwave was going to be express shipped this week... wow!

Expressed shipped... that will be fast!

... nothing yet. No tracking number.

But hey.. they gave me a free 6 month subscription to Learn.

Update: Just saw that a person in my region ordered their airwave in batch 16 (mine was 8) on Dec 3... got it 5 days later. Lucky person.

Ordered the Seaboard 2 + Airwave bundle plus the Cypher 2. Said it would be delivered by Christmas... Guess what didn't show up.. Thanks to their great customer service I have been trying to reach out for 1 week with no response....

It took them more than one month to deliver the product piano+airwave, hence took my money, came back to tell me that "We’re glad to inform you that your order will be express shipping this week" - which it wasn't. It was 6 days later.
a)Logistics bad.
b)Communication bad.
c)As this is now coming to my business address which is unattendend during the holidays I had to sign up for a PAID UPS account to change destination.
d)Stop doing ad's if you are unable to deliver for WEEKS! Your timeline is misleading, you messages are not reflecting reality.

Waited half a year to get pre owned products! Support takes a week to respond and when they do, it’s written by a bot and has nothing to do with the actual issue. Airwave still doesn’t work!