ROLI Reviews 

The product has made learning so much fun and I have been impressed to see how far I have come in a short amount of time. I would suggest that in the app in lessons the keys stay lit up before hand like in the challenge mode seems to me I do much better. A few songs get stuck in the lessons but usually if I reload the app they work minor bugs but nothing to take away from the overall fantastic experience I’ve had. I’m looking forward to my airwave coming in! I have two piano m and they sync up perfectly and they last a long time on a single charge. I am more than pleased with my choice of the ROLI products and learning software.

This year my daughter decided she would like to try playing the piano. After extensive research and consultations, Roli came out top for both innovation and learning approach.
We purchased the Piano+Airwave combo, expecting delivery late June. The piano arrived last week, with the Airwave currently on route.
So why a 5-star review? Because or a number of factors:
1. Customer communication. I have been in touch several times with Roli during the wait, and every time they have shown the utmost consideration to my queries/requests, all done professionally and curteously. Also their updates covered all information needed on order status and development.
2. Innovation. In a centuries old industry, creating a product truly taking a new approach to both learning and creativity, and bringing that to fruition takes an enormous amount of time and effort.
Being involved in product and software development, I can truly appreciate the effort undertaken by all in the Roli team to bring a properly finished product, and not a rushed beta version, to the consumer marketplace. So a 5 month delay is not un-expected, especially given current geo-political issues.

3. Transparency. Other reviews have complained about Roli’s tactics regarding the delays. I do not feel the same. Each update outlined causes for, and paths for resolution of each announced delay, along with further development targets introduced with the extended timeline. This is a rarity in most business models and should be acknowledged, not criticised.

Finally, it actually works. I am not the intended user of this product, and have zero musical ability, yet i have already played my first tune, and am actually eager to learn more. With the addition of the Airwave, I can see how useful a learning tool they will be.

So to Roli, well done! Your hard work and commitment have created a product which i hope will inspire both my daughter and myself to make the same effort into learning piano.

Absolutely hopeless customer service. I’ve been waiting over 12 months for my delivery, have contacted service multiple times with no response. Last update I had after further delays was a generic email saying delivery will be happening mid November (this was the 4th delay already). Now mid December, and still nothing no updates from the team. Seriously disappointing avoid these guys like the plague.

Update: 19th Dec
So after placing this review all of a sudden my piano was shipped which is great. However I ordered the airwave bundle and have had no updates on the airwave delivery. Still no response to either of my support tickets either aside from a generic response saying they have been swamped with tickets and haven’t been able to respond. It’s been 6 weeks since my first ticket, I think if any company is too swamped to respond to a simple ticket within 6 weeks there are serious problems. Seems like a company in shambles to me.

I have really tried roli... I really tried to stay positive because I love your hardware, but you have created another disgruntled customer.

I bought the new roli piano and the airwave at the start of february 2025. They were supposed to be delivered in june, but that did not happen because of tariffs and the effect that it had on the US market. At that point, roli made the decision to move their production to somewhere else.

Interestingly, the airwave now apparently has "made in china" and the piano has "assembled in korea" (as does the seaboard 2 that I bought (and absolutely love) a month after my first order), so the whole moving production didn't happen?

After that, there were delays because of "moving production equipment", quality issues, the fed shutdown (which didn't actually affect the rest of the world) and then the fcc issue... which once again did not actually affect the rest of the world.

Finally, they started shipping... but not in batch order - which is what I assume everyone had expected... no, they started shipping to the larger markets first (UK,EU & finally the US) and left the smaller ones - Canada, Australia/New Zealand - hanging. This was explained away as "customs" issues, which might make sense for a few days, but not a couple weeks.

Anyway, canada started shipping and AUS/NZ still sits waiting. Is our money somehow not as good?

We have watched the posted dates come and go with "snags" as an excuse and now pretty much silence.

I saw the word "incompetent" used in a couple threads a while back and was quick to defend roli and support. Recently I googled "company run by the seat of its pants vs incompetence" - from the outside, roli seems to mostly fit the "seat of its pants".

A perfect example of this is having 3 different tables showing predicted dates and shipping info on 3 different sites - all of which are supposed to provide the latest definitive information... One on your own website... one on reddit in the "megathread" and the pinned one in your discord... All different. Is that supposed to keep us confused? Why not have a single person responsible for maintaining all of them or just have the one on your website - surely that makes the most sense.

Ditching reddit as a communications method because it is too angry also doesn't make sense. What do you expect when you leave people shouting into the void with no response... and then you come and answer some posts 9.. 14.. days later after nothing at all from roli for that period.

Also, having the one person - jcsonics - go on holiday for a month right now without officially leaving someone else with access to information in the role is not a great move. You are going to say that other people do have access - apparently not the ones that are left.

Please don't respond to this review with the usual meaningless generic sorry blah blah blah... there is no point other than clocking up the response number in trustpilot.

Communicate. That's all you need to do. Give us the reality and we can decide what to do. Most - if not all - are not going to just cancel their order. Some of us have invested close to a year in this and have not left yet because we are genuinely enthusiastic about your products... your company, not so much anymore.

Update 1: I just got an email and tracking number for the piano 4 hours after this review - it's a happy coincidence.

Paino Learn/airwave bunlde ordered in Jan 24 2025.

I waited about a year for my order to be shipped (Jan 24th 2025 to Dec 15th 2025), so there is that.

Support takes about 5 days to respond, which is entirely too long compared to other companies.

But more importantly, when I try to create an account, their website appears to be broken.
* It is slow as molasses
* I can't create an account because it says one is already under my email. But when I try to do a password reset, I never receive a reset link. This is one our of 10th tries. When The one time I received a link, it wouldn't let me reset my password.

Based on the past months, I am not optimistic that I will ever be able to create an account and start using my piano learn/airwave bundle.

When do we get the products we have paid for?

ROLI support ticket #231638

The good news was that after what seems forever I received a Piano. However, I have not received the case, sustain pedal or more importantly an Airwave hence raising the ticket, then chasing weekly. I regularly check the batch tracker that just moves week after week with no update on delivery from raising a support ticket.

Accurate delivery dates are so important with the indications being that I will not receive the Airwave before Christmas.

Hello ROLI.

You can consider this review as a support ticket, which I believe is the only option to reach you out.

I've placed an order for Roli Piano + Airwave on Jan 28th. You had your delays I wasn't happy about, but since I'm a heavy Kickstarter user I'm kinda used to the wait. And missed deadlines. And false promises also.

On 27th of November I finally got my first device which was Roli Piano. I unboxed it to see the plastic housing was scratched, just because you fail to pack it properly and the cardboard holding the piano in place was also damaging the matte coating during shipping.

The problem is that I waited 10 months to get the piano with VERY VISIBLE cosmetic defect as if it was (mis)used. If it were 100% ok I would have forgotten about the delay and been happy, but you can imagine that this only multiplied the frustration.

Your FAQ said to reach out to customer support and they would arrange replacement. So I did right after I unpacked my Piano.

I got an autoresponder message saying I had to wait up to 5(!) business days for response. As 5 business days has passed and I received no response, I followed up. And now we're another 5 business days later, still no response.

To anyone reading this on Roli's behalf you have ticket #231668 to respond to, an issue to resolve and some trust to regain within your community. Good luck!

EDIT: I've been reluctant to write an update, but here we are. It has been 36 days since I raised my issue. I have received only one response, filled with copy-paste apologies and two proposals for how they see my case being resolved—neither of which work for me. So, I proposed my own. 18 days ago, I replied with two possible ways we can go about this, one of them being far better than Roli's, even from their standpoint. I have received no response since.

It's not only unprofessional but also highly disrespectful. You've sent me a faulty device and left me in the void.

I can see that someone from Roli reads Trustpilot reviews, contrary to their support tickets, so I have one favor to ask. Please change the agent assigned to my case. I don't wish to be contacted by that person anymore or to read more apologies. Please reassign this issue to someone who is genuinely interested in resolving issues, thank you.

I already have 8 Roli blocks, so a fan, was.
ROLI support ticket #232009 – Sorry for the wait

I ordered batch 4 of the Airwave in Nov 24, and the Piano in batch 1 in Jan-25. For both of these products I have had the date slip 8 and 7 times respectively. As I'm in Australia we got a special message about 4 weeks ago when my product was "In Shipping" , to say Australia Customs had a hold up and will be delayed a week. 2 weeks later the shipment status changed to W/C 8 December, assume 2025 for now. Today, 11 Dec 25, I received an email saying my Roli piano will now be shipped next week and I will receive it before Christmas. I haven't yet received the same message on my Airwave. However, the website still says w/c 8 December. 4 weeks ago I also ordered the airwave case and the magnetic usb adaptor, ordered separately. Guess what, no info on the order. For all of my 4 orders, the website says, " Waiting to be processed "
I raised a ticket 3 weeks ago on the four orders. I received an acknowledgement email, and then another one 2 weeks later saying, still haven't got to your email. Still nothing. Currently people who ordered in batch 15 and earlier are receiving their items before me in batch 1. I think you can only blame customs for 1 week, not 8 weeks. Oh yeah, when I put in my Airwave order number, it now says, it can't find the order number. I contacted roli, and they said they had the order but no dates or update to their system.
What a palava! This has been the worst experience I have ever had, and I'll be 60 next year.
Do not buy from Roli on a preorder, wait until you can find proof that they have actually shipped the product to your country.
I keep asking Roli to do better, be better, but they are not open to feedback. Even this Trustpilot review is answered by an AI Bot at Roli trying to placate people so as to keep up appearances to look like they are responding to customers.
There is a real opportunity for someone to exploit this massive gap in the market. Even if you're a logistics company.
Roli, free the music yourself!

Update, ROLI wanted to ban my review. I’m not sure why they can’t respond to my tickets, but can try and ban a review.

I have just found out that when you see the date for Australia and New Zealand saying w/c I Dec. That means that is when they start the sipping process. That takes 4 weeks to process and another w to ship. It is not the week you will receive it in your hands. That means ROLI Airwave and ROLI Pianos won’t arrive in your hands until mid to late January. So for me, that will be qt and as months from placing the preorder. People in the later batches, up to batch 15, will receive it in the same timeframe as me. Good news for some. Christmas is not coming early this year, more like an Australia Day celebration.

ROLI has been extremely transparent throughout the wait time on my order for an Airwave and Piano bundle. They have updated me countless times and have been kind and informative every step of the way.

I’ve bought a few items from this company, including software, and when the Airwave was released I thought it was a product I would really like. After months of poor communication and constant delays, I’ve finally had enough. I reached out to them, only to be ignored, and instead they just sent the piano part — which is pointless because I already have the pianos. What I don’t have is the part I actually wanted.

This has been an absolute shambles from a company that seems to care more about taking your money than looking after its customers. Yet they still manage to find plenty of stock to send to influencers, while I’ve been waiting over seven months.

At this point, all I want is a refund.

Update -
Having been contacted by Roli with the usual responses (copy and paste) all they have sent is the Piano I also received more delays notification on the airwave. Its a absolute joke, its like buying a car and the engine comes later, pointless! Get your act together, You have lost many customers and I will never support your company again.

I placed my order on the 20th November and I have had no update since. I have raised a ticket to enquire about my order as I am considering upgrading my order to the more expensive bundle. I have received “sorry we are delayed” emails but nothing else. I have been patient and it’s been around 2-3 weeks and I wanted my order sorted before the sales are over and also get the item before Christmas since it’s a gift. It should not be this hard.

This review is on the order process, I haven’t even got the item to review!

I do think they are trying but I think they need to put more resources in place to give a better service. It is unacceptable in this day and age. Please Roli!

UPDATE: Roli have replied on here saying they cannot find my details but I have definitely submitted a ticket, emailed three times and messaged on Instagram - all are linked to the same email address. A little confusing that they cannot locate my details but really hope you can help :). My ticket is #231335.

UPDATE 23rd December 2025:
Just to let other customers know how painful this process has been. I placed a new order on the 2nd December. The company have a shipping schedule and one of my items is due to go out. I got a very wordy email to say this item is shipped but no tracking number provided and my order status is not up to date. The schedule doesn’t have any update.

I hear my nice things about the Roli products but I have never experienced such poor service. My support ticket is still not answered and I created it on the 11th to find out about the shipping… I seriously can’t wait till I receive these items and give it to my giftee as their late Christmas present and be done with this company. However I have also heard a lot of customers receiving flawed and faulty items. It is really frustrating to see YouTubers reviewing the Airwave etc whilst paying customers are waiting and experiencing such poor sales service and communication, and we’ve paid for the item. I paid £600+ for this experience. I am on the Roli discord and I can see a lot of customers suffering with no communication, faulty items and heavily delayed shipping. There is also discussion of formal complaints to trading authorities.

Airwave is very cool to use using airwave control, but having trouble mapping it out with Logic Pro, as it's advertised to be able to work directly with.

reached out to Support multiple times and Customer Service has directed me to a video and written directions that do *not* walk you through mapping the equipment out correctly as a midi, only telling you to do so when you get to the step. When pointed out, they say that's all they can do.

The trouble is mapping the hand movement to the correct controls. Just saying "map out midi" at that point in the setting up instructions does not help. It would be great if they could upload a step by step video showing how to map out each hand movement to your selected DAW system.

I can't use the airwave for what I need it for until it's mapped correctly, and since there's no instructions, it's basically a toy that can't be used to mix music.

Roli Airwave with Seaboard 2.
Although I had to wait a long time, I am really happy now that Roli service has helped me.
I am just starting to test and play with the Airwave, but I must say that it already sounds very good.
Of course, I still need to practice to be able to play it better and learn how to use it, but I am really happy.
Thank you very much, and of course also to the people at the service department who helped me so well.
Maurice

The piano is just amazing, looking forward now to receiving my airwave. The técnicas support is fabulous.

I still haven't gotten my airwave and I keep getting email after email after email just telling me it got delayed further back again... Its very frustrating, especially since I bought it 4 months ago.

The Seaboard M is an inspiring instrument with endless creative possibilities. The touch and expressiveness are truly unique and have already elevated my music production. However, the buying experience was less smooth: delivery took over four weeks longer than announced, and the Airwave has now been postponed several times (from August to November). This creates some frustration, even though the product itself is outstanding. If ROLI manages to improve communication and delivery schedules, it would easily deserve 5 stars.

I purchased ROLI’s newly introduced Piano and Airwave bundle back in early March with the introductory offer. The products were originally scheduled to arrive in late June. Then in April I received an email pushing delivery to August. Now, just recently, I’ve been told the delivery has been delayed yet again, this time to November.

This is by far the most absurd level of disorganization and lack of logistics I’ve ever experienced with a company. I’ve never had a product delayed this many times, and it’s clear ROLI had no realistic production timeline in place when they launched this bundle.

To “compensate” for these repeated failures, they offered a €100 coupon, but only for their software and sound packs, not even for their physical products. That’s an insult more than a solution.

At this point I’m seriously considering cancelling my entire order. ROLI’s handling of this has been nothing short of a joke. I was counting on the new Piano becoming my new more expensive go-to midi controller, and due to these delays I will be forced to find something elsewhere. For anyone thinking of ordering from them, be warned: expect long delays and empty promises.

I greatly appreciate your products and find them to be highly innovative.
However, I’ve noticed that the technical support tends to respond rather slowly, and there is limited communication regarding product shipments.

Additionally, I haven’t received any updates on the Airwave or the current status of my order, even though a considerable amount of time has passed since the purchase.

I would highly appreciate any information or clarification you could provide on this matter.

⸻

The problem with Roli is not their products, but WAAAAAY overcommitting to deliveries. I ordered an Airwave in 10/24 and was told it would come in 6 months, but 9 mos later I have nothing. Then I foolishly ordered another piano which is way past due.

If you don't mind giving them $1500 to sit on for a year, you might get a product some day, but you cannot trust Roli to deliver ANYTHING.

There is a greater risk here: Roli is borrowing money long-term from their customer, which they have to pay back with products that do not exist yet. This makes them vulnerable to bankruptcy and NEVER giving you your product.

I pre-purchased the Airwave which is not an insignificant amount of money, About £1500 commitment upfront for seaboard, Airwave and software with a July delivery. This has now been pushed back to October. They gave me a voucher of $100, but all products now have a November delivery so pointless using the voucher. There are cheaper, similar products on the market. ROLI are a rip off and 6 months later still no Airwave. Sooooooo disappointed