Rollerdooruk Reviews 494

Bought two doors last year and now one of control panels has developed a fault. Supposedly 2 years warranty. Phone permanently engaged. No reply to emails. No reply to we chat on their site. No response to it 😭 instagram comment. Impossible to come back so resorted to this review to see if any response. Doors are actually not bad, but have had problems with both controllers on and off since day one.

Ordered a garage door, its now been over 4 months since any contact after paying this company the money. I have emailed multiple times and phoned well over 100 times to speak to someone regarding my order, had no contact back what so ever. Now stuck with what to do as no one is getting back to me!

I ordered the roller door in late Nov / early December. I then received no contact in January as the door had not arrived. I called the company for an update as none was given. Still nothing until it finally arrived at the end of February / early march. I fitted the door and the hardware was forgotten. I then had to wait another 4 weeks for this and I finally have my door working yesterday 29th March. The door is good, but the company doesn't seem to be run properly, poor service and issues with their suppliers. A massive case of over promising and under delivering, why not say an 8 week delivery and keep peoples expectations high. The price is great for the door and the quality is good. So all they are failing on is service and delivery. They do need to up the standards on DIY fitting instructions as there is nothing helpful from Roller Door, I figured it out by watching other companies videos on you tube. Its taken a while, and I was told to be more polite from Helen but I'm happy with what I have ended up with although it's taken nearly 4 months.

Paid in December 3 months later still no door. Phones do not get picked up. Emails mostley ignored then some BS about just seen your order will be with you soon. Filed claim with Bank and PayPal for a refund which ruled in my favor.

Ordered a door on 11/11/2025 with a delivery time of 5-6 weeks.
Despite numerous phone calls and emails, many unanswered, promised delivery dates have come and gone and over 20 weeks later still no door or refund.

I have applied for a section 75 refund from my credit card company.

The Companies House website is showing their accounts are over 4 months overdue.
Would the directors of a well run company allow this to happen?

I have had the same issue as another reviewer. I paid for a diy door on the 29/11/25 with a advised delivery date in January 2026. It is now 06/03/26 and still no door.
I have contacted them many times by email regarding this and just get fobbed off with material delays are causing issues. on the 05/02/25 i stated that I would start the process of recovering my money. 06/02/26 i received a nice email from Helen the Director who could not even get my name right even though it was attached to the email, she is personally going to oversee my order and assures me that the remainder of Decembers deliveries will be scheduled for the next two weeks.

WELL THAT HAS NOT HAPPENED!!

The 3rd party i used to purchase this have now contacted them to try and resolve, the have responded on the last possible day with a tracking number. This tracking number looks like no other I have seen before and when i searched the web the top hit was eBay-roller door UK spare parts listing. I believe they are now proper taking the pi$$. AVOID AT ALL COSTS!!

After almost 4 months Paypal are refunding.

Case closed in your favour
We reviewed the case you filed on 17 February 2026 and have decided in your favour.
We've issued a refund of £645.00 GBP to you on 11 March 2026. It may take up to 5 days for this refund to be reflected on your PayPal account or bank. If you paid using a credit or debit card, the money will be refunded to that card. Depending on your card issuer, it can take up to 30 days for the refund to show on your card statement.

Brilliant company, my wife and went to the factory, the service we received was excellent running through all our options, later we had a site visit and were advised which door would be best for us (not the most expensive one). on the day of fitting arrived on time door fitted and area left very tidy. would 100% use this company again.

Order a Door in November. Still had not arrived by Christmas so I cancelled the order. Now I cannot get my money back from them. As per others experience no answer on the phone or to email.
Their accounts are late on Companies House too AVOID
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For the avoidance of doubt: My review has been checked and upheld by Trust Pilot, just a single, factually correct review.
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21/1/26 Seems you have time to try and rubbish my review but still not return my money.

They give delivery when ordering saying 4 weeks and delivery on following week chased and wouldn’t give date eventually threatened to cancel if didn’t deliver by certain date
They need to give head a wobble and sort manufacturing and delivery schedule

Had visit from fitters to get price, they were very accommodating around my work commitments. They arrived on time, gave very competitive quote and fitted the door few days later. I'm very impressed with quality, price and overall experience from this company. I would definitely recommend them.

ETA was 3-4 weeks when I ordered, that became 4-5 weeks after ordering. I'm now currently at 7 weeks and been told its 'delayed'. I had to chase multiple times to hear even that by email, they've stopped answering their phones (I've rung 6 times over multiple days and never gotten through). They have not given any indication as to whether they have even started manufacturing my garage door yet, let alone when it will actually arrive. Given its currently 16th December we're most likely looking at next year at this rate which will be 10 weeks!

The whole process was very positive from the initial contact to the completion of the installation.

Easy ordering process and earlier than expected delivery. Ordered 2 x garage doors. Easy to fit and happy with the product. Staff knowledgeable about the product prior to purchasing. Highly recommend.

Excellent service easy to order , people are super knowledgeable and helpful , my only problem was the website is so busy , so much information that I couldn’t refind the correct page , and also so many competing websites redirecting you off their page , ended up so confused what site I was on … also need better instructions , the girl on the phone talked me through the set up and sent me links to YouTube instructions and it worked straight away , just needed a small set of instructions to send me to the correct links , but in the end it is an excellent door

First class service from initial enquiry to survey to fitting.
So pleased with our new roller shutter door. Friendly experienced staff who advised the best door for our needs. No pressure sales. Clearly a Company who knows the game inside out. No fuss fitting a job well done no mess. A very big thank you to all at rollerdoor uk. Especially John our fitter. 5 Star service.

Item was purchased at a competitive price.
Clear online instructions regarding what measurements are needed when ordering.
Good communications.
Online PDF fitting instructions.
Delivery went smoothly.
Overall score 10 out of 10

Very knowledgable man who came initially. All questions satisfactorily answered. Job done on the date as planned. Highly professional job with no mess. Very well finished. Extremely pleasant workers.

I did a great deal of research before I bought my new garage door and I am delighted with the product from Rollerdoor UK in terms of quality and cost. From my initial communication with Debbie and Helen to the delivery by Steve, everything went flawlessly.

The company carries out a lot of configuration for you so the installation was very straight forward.

Highly delighted with my new door and wouldn’t hesitate to recommend the company and product.

From initial enquiry to fitting (4 weeks), the whole process was seamless and professional.
The initial site survey was informative and clear and I was kept informed throughout the interim period.
The fitting was professional, the installation completed in about 3 hours and the site was left perfectly clean, with my old metal garage doors taken away.
The new door looks great, works great and I have no hesitation in recommending Rollerdoor UK to anyone.

Not a great experience, then and now!
This was a self installation, and looks good now completed, but getting there was problematic, and the finished article is not as good, or sturdy as it looks. Problems encountered with installation were the garage door curtain was about 25mm narrower than ordered, so fixing it to the brick sides was impossible. I had to resort to fixing it to the existing timber frame. Only found that out after drilling the wall! There was no instructions at all, the instructional video's not great either. The manual winder hole was miles out, and inadequate. The plastic plugs to fill the screw holes are poor quality, and too long. There was no cable grommet for the control box cable. The up and down limiters were not labelled as per the video. The fixing kit I ordered and paid for was not delivered. The best experience of the delivery was the driver, nice guy! Now it's all installed it looks nice, but....it's flimsy, whenever I get a Westerly wind the rattling of the door curtain is unbearable, it bends, and looks as though it's going to blow inwards any moment! I'm presently working on a form of upright reinforcing bar for the inside of the door, hopefully to strenghthen it! I now wish I'd bought a better, stronger make.