Rollz International Reviews 505

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and thoughtful design, highlighting how these mobility aids significantly enhance independence and confidence. Many people appreciate the versatility and stability of the products, finding them easy to use and well-engineered. The staff also receives frequent commendation for their helpfulness and exceptional service, with many consumers noting their personalized and supportive approach. However, some customers experienced issues with delivery services, citing poor communication and misplaced parcels. A few people also found certain product features, such as manual brake locks or the weight of some models, to be challenging. There were also occasional mentions of the high cost of replacement parts and concerns about battery life on electric models.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers express high satisfaction with the Rollz rollator,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-made, sleek,... See more

User experience

Consumers express high satisfaction with the user experience, highlighting the product's ease of handling and... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting prompt and smooth... See more

Staff

Reviewers highlight positive aspects of staff, particularly praising individuals like Paul for their... See more

Based on these reviews

Rated 5 out of 5 stars

Rollz has been supportive of me since I first got my Rollz Motion! This is a great company that actually cares about their consumers, it shows in all the products, from different styles of rollators,... See more

Rated 5 out of 5 stars

Excellent meeting with Paul from Rollz today. My mother in law felt the electric motion motorised wheel chair and rollator would be a solution for her. The moment Paul met her he realised that this wa... See more

Rated 5 out of 5 stars

My Rollz motion has changed my life. It’s a really well designed piece of kit, and has given me confidence and independence to get out of the house again. It’s really easy to adjust between a chair... See more

Rated 5 out of 5 stars

They are a small and personal company. Their main focus is on what the customer wants and needs and that’s what makes them top notch. They put so much thought into their products. I have both the Roll... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

Dutch company specialized in developing innovative mobility products. Our mission is to give people the opportunity to fully enjoy life, even when mobility is not what it used to be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

505 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Sturdy and well designed, updated.

Ordered and received my Rollz Flex walking stick holder within a week, fully tracked and all invoices online.

I haven’t yet had need to use it, but the clear instructions in the wee box made it was very easy to attach to the handle. Like all things Rollz it is sturdy and well designed.

Now that I’ve been regularly using it around my village and even on the bus once, I think it is wonderful coping with our footpaths and it’s had a few admirers too!

September 13, 2022
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Rated 4 out of 5 stars

Recommending the Rollz Perfomance

The literature describing the Rollz rollators made choosing one very easy. Ordering and delivery were as described and expected. The performance rollator itself is very sturdy and easy to use. The wheelchair is comfortable and can be assembled quickly and easily. I can definitely recommend this product. On the downside it was much more expensive than other brands and the rollator is bulky when folded so you need a large car boot - hence the loss of the star.

October 23, 2022
Rated 5 out of 5 stars

Easy rider

An incredible idea, works well. My wife can now join me on walks, starting with the Rollator then converting to a Wheelchair. So quick and easy to convert. Folds easily to go into the boot of the car.

October 16, 2022
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Rated 5 out of 5 stars

The Rollz motion is just perfect

The Rollz motion is just perfect. I purchased the small and it’s the perfect size for me. It’s given me some independence and confidence back which is priceless. Definitely recommend it to anyone with mobility issues.

September 12, 2022
Rated 5 out of 5 stars

A fabulous piece of design and…

A fabulous piece of design and engineering which was exactly what was required for my 94 year old father. Lightweight and adaptable. Would thoroughly recommend.
Julia( Aberdeen)

November 16, 2022
Rated 5 out of 5 stars

Love the Rollz Motion and customer service was amazing

I saw the Rollz Motion online whilst searching for a new walker for my mum. This seemed like a fantastic option as we always had to chose between the walker and wheelchair when going out. Mum has very limited mobility but still likes to walk as much as she possibly can. I enquired online as I was reluctant to make such a big purchase without trying it first. I was contacted the next day by a lovely lady from Rollz (Shalon Manifield). We discussed mum’s requirements and made an appointment for Shalon to call round and show us the different options. Shalon was so lovely with mum and took the time to explain all of the different features and demonstrate the various options. Shalon talked through the pros and cons of all the options and there was no pressure to make a decision there and then. Shalon left her card and I messaged quite a few times with questions. She always responded quickly even when she wasn’t working and as soon as we made a decision she processed the order promptly and kept us up to date on delivery times. Mum is so pleased with the Rollz Motion. It has made such a difference as it means mum can still have a little walk but when that becomes too much we can just convert it to the chair and carry on with our walk. The Rollz Motion is very well made and mum finds it a lot more comfortable than her previous walkers. It literally takes seconds to convert to a wheelchair and is easy to manoeuvre. A big issue for mum was the way it looked as she still wanted something that looked feminine. We ordered the Island Blue option and it is perfect. This has been a game changer for us and I would highly recommend it!

September 26, 2022
Unprompted review
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Rated 5 out of 5 stars

The Motion Rollator/wheelchair experience

The initial Rollator/wheelchair delivered was damaged. I reported this and sent photographs as requsted. A replacement was sent promptly and arrangements were made for the original one to be collected.
It has since been admired by friends and neighbours.
It proved very useful on a short break in Devon. I was able to use it as a rollator, but when I had walked as much as I could my companion pushed me in the chair till i was able to resume walking.
Before I used a stick and was limited in the distance I could cover. Now i can walk much further.
I will be going to Amstedam on Eurostar next week. It has been easy to get on and off buses. I will be able to report how I fare on trains.
PS. It has all the bells and whistles (i.e. refinements) to make it satisfactory for men. Most women would probably find it too heavy to use unaided. I am only 86, so i can only speak for a younger age group.

September 2, 2022
Rated 5 out of 5 stars

Brilliant rollator converts to a wheelchair

I suffer with a number of conditions and realized that i needed assistance with walking. I did a test drive of a number of my friends rollators and frankly was disappointed at their fragility and limitations. I looked for information from the internet on rollators and discovered the Rollzmotion rollator. It is the Rolls Royce of the rollators. This rollator converts into a wheelchair extremely smoothly and with simple actions. It is light weight to move when walking. No rattling, no swerving in odd directions. It comfortable when sitting in the wheelchair when converted. I feel confident walking with this product. I decided i really needed to look in person at the Rollzmotion rollator and visited my nearest showroom. What i required to know was whether or not i could walk upright or would spend my time walking stooped over the 'handle bars'. The handles on the rollator/wheelchair were easily adjustable and matched my near 6ft of height and would be suitable for any person 5ft 4in upwards. I was already aware the price was more than the average rollator but cheaper than a good quality wheelchair. In purchasing the Rollzmotion I knew the quality of this product would last me years and have the added bonus of having it serviced if and when required. There is no dreadful chrome on this product so i will not have to look at any rusting on this product in years to come. I have used this rollator daily and i have the added bonus of not falling over as it is so sturdy but so light to move. I would thoroughly recommend this product to everyone especially if you require a rollator like me for years of usage.

September 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Great service

From making an online enquiry
to having a demo, purchased and delivered all less than 2 days. Amazing service.
Paul demonstrated 2 different products. Rollz flex 2 & rollz saljol . As soon as paul realised that my mother was not going to be able to lift the flex2 into the car he did not try to push the sale and therefore the demonstration was concentrated on the saljol.
Paul spent time explaining all of the functions, insisted she demonstrated to him that she could assemble/ disassemble in the car adequately for when alone. Not at any point did Paul try to push the sale.We were so happy with this product we ordered 2hrs later and Paul kindly collected from warehouse and delivered within an hour of the sale.
He ensured it was set up correctly, installed the back rest and ensured my mum was happy with the product before leaving.This product has given my mother the confidence to be on her own, enabling her to put in the car without the support of others.This company is friendly, knowledgeable and not pushy.
Thank you Paul.
Fiona

August 8, 2022
Unprompted review
Rated 5 out of 5 stars

This walker/wheelchair is fabulous

This walker/wheelchair is fabulous. I can not appreciate it more. My husband has Parkinson and I find it amazingly easy to push him when needed. When he feels he can walk, converting it to a walker is a snap. Now my husband is never left without the ability to get around, and that is wonderful. It is so light I can easily lift it into our car, and it folds up small enough to fit behind our front seats leaving the back of our car free to transport groceries or whatever else is needed. I recommend the Rollz. It is a dream, the best item we've ever had.

August 6, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant ,folds down easily

Brilliant ,folds down easily, the seat could be perhaps a little deeper as my old one was ( not A Rollz) but then I suppose it wouldn’t fold down taking up so little space.it is easy to manoeuvre and lighter than expected without losing its stability
On the whole I am totally satisfied

August 6, 2022
Unprompted review
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Rated 5 out of 5 stars

My new Rollz Motion is a game changer

My new Rollz is a game changer! I am absolutely in love with my new tool. I have done more things with my family in the last month than I have in years. I can not express enough how amazing my Rollzmotion is. Thank you to everyone who designed this!

July 8, 2022
Unprompted review
Rated 5 out of 5 stars

It can only be a 5 star review for Paul at Rollz

It can only be a 5 star review for Paul at Rollz uk!
I urgently needed some air tyres for my wheelchair for a very special trip in memory of our son who died. Unfortunately they were out of stock but Paul found out and has gone above and beyond by sending me his demo model wheelchair with air tyres to borrow for the event, making sure it arrives in time and will be collected afterwards.
I can’t thank him enough for being so thoughtful and generous and for helping me to make sure I have a comfortable trip. It means everything to us and we are so touched by this wonderful act of kindness.
Paul was incredibly helpful when I originally bought my Rollz Motion about a year ago too.
Can absolutely recommend the customer service and the products. You definitely won’t be disappointed!
Thank you Paul, from the bottom of our hearts!

July 8, 2022
Unprompted review

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