Rome Transfer Services Reviews 

206
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of private transportation services provided across various routes. Customers frequently praise the professional drivers for arriving early, maintaining courteous attitudes, and providing wonderful local information while navigating passengers to their destinations safely and efficiently. Some people also felt that the clean Mercedes vans and comfortable vehicles offered absolute peace of mind during busy travel schedules and crowded port transfers. Reviewers additionally mentioned that organizing trips through simple email communication made the entire booking process completely stress-free, reliable, and straightforward for families and large groups.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that drivers are consistently punctual, friendly, and... See more

Staff

Reviewers mention high satisfaction with the staff, frequently highlighting that drivers are remarkably... See more

Delivery service

Customers had great satisfaction with the delivery service, frequently highlighting punctual drivers,... See more

Booking process

Consumers find booking process to be smooth and reliable, expressing high satisfaction with the online... See more

Location

Users describe ambiguous interactions with location, noting both seamless direct drop-offs at destinations... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sebastian did a great job. We wanted to see more areas of interest instead of just a ride to the cruise port. Sebastian was very personable, and he did a great job sharing the sites of this beautif... See more

Company replied

Rated 5 out of 5 stars

Our driver arrived at agreed time, cutting through a tidal wave of impatient passengers, disgorged from our huge cruise ship, bringing instant relief re. our need to arrive at the airport in good time... See more

Rated 5 out of 5 stars

Used your service twice while in Roma. From the cruise port, Civitavecchia to our hotel in City Center. From our hotel to the airport. We were very fortunate to have Emiliano drive both times. He... See more

Company replied

Rated 5 out of 5 stars

Booked this company for two trips, uplift for 4 people from airport to central Rome hotel. Uplift for same group from hotel to Civitavecchia. Both trips were flawless driver was waiting on arrival at... See more


Company details

  1. Limousine Service
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Taxi Service
  5. Tour Operator
  6. Travel Agency

Written by the company

Hi, Thanks for being here! I'm Fabrizio from Rome Transfer Services.- Rome Transfer services: With over 20 years of experience, we have been able to customize and improve the excursions and transfers. Perfect for all types of travelers, from families, to couples, to groups. We always do our best to satisfy the customer. We offer services: 1- Transport From Rome To Civitavecchia Port 2- Civitavecchia To Rome Airport- Transportation From Rome To Civitavecchia Port. Best Private transfers Civitavecchia port to Rome Airport: from €150 - From the Rome Airport (FCO/CIA) to the city of Rome or your hotel destination! We offer services with the best cars and vans for airport transfers. Rome City Tour: A One-Day Orientation With our expert professional drivers English-speaking -- We offer services with the best cars and vans for airport transfers. Our professional drivers are highly qualified and have special clearance to take you directly to your cruise ship’s gangway at the port of Civitavecchia. Transport From Rome To Civitavecchia Port! - We provide a dependable and cheap private airport transportation excellent service from Rome to Civitavecchia Port. We also organize private cab services from Civitavecchia Port and also a Transport From Rome To Civitavecchia Port and a private transfer from Rome, Civitavecchia, Italy, to any other city in Italy.


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(206)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first experience

First time using Rome Transfer Services from Rome airport was a great experience. They contacted me by email and WhatsApp to confirm. Driver met our six person family at arrivals and the ride was very smooth with their passenger van. Driver was very friendly and was an overall great experience, would definitely use again. Thank you.

July 23, 2025
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Reply from Rome Transfer Services

Thank you so much for your kind words!
We’re thrilled to hear your first experience with us was smooth and enjoyable. It was a pleasure assisting your family, and we look forward to welcoming you again on your next trip to Rome! 😊🚐

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Rated 5 out of 5 stars

Would use again in a heartbeat

Would use again in a heartbeat! Fabrizio is wonderful at communicating and making sure all your needs are met. His drivers are professional and welcoming and so helpful, especially when you’re getting off a plane! This is our second time using this service and we’ll do so again our next trip to Italy!

June 30, 2025
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Reply from Rome Transfer Services

What more can we say about us than these kind words? We always do our best to satisfy our customers. The entire team and drivers strive to improve every day.
Thank you, and we look forward to seeing you again in Rome and Civitavecchia.
Thank you so much!!

Rated 5 out of 5 stars

Brilliant

Brilliant. On time, great communication, very comfy van, Emiliano our driver negotiated the mad Rome traffic with ease, told us some great food stories and dropped us right at the ship. Would definitely use again and the price was very reasonable.

June 6, 2025
Unprompted review
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Reply from Rome Transfer Services

We're so happy to read your wonderful review! It's wonderful to hear that your trip from Rome was enjoyable and that Emiliano made your experience special. He always goes out of his way to be professional, kind, and knowledgeable.
We look forward to seeing you again. We're always here for you.

Thank you so much!

Rated 5 out of 5 stars

3 times

We had 3 times that we needed a driver/pick up and drop off. All 3 went perfectly.

June 30, 2025
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Reply from Rome Transfer Services

We needed a driver three times, both for pickup and drop-off. All three times, everything went perfectly.

Thank you for sharing your experience. We're happy everything went as expected.
We look forward to seeing you soon.
Thank you so much

Rated 5 out of 5 stars

Had a great experience with three trips

We used rometransfer services three times on our vacation. First to pick up from the airport to take to an Airbnb in Rome. Second to transfer us from our Airbnb to cruise port and lastly from cruise port to the airport. The drivers were always easy to be found and were very efficient in getting us to our locations would use them again anytime.

June 2, 2025
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Reply from Rome Transfer Services

Thank you so much again for your kind words about us. We are delighted to hear that all the trips went as you hoped.
I hope to see you again. We are here to help.
Thank you!

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Rated 5 out of 5 stars

Very pleased!

Very pleased with the service provided. Our driver Edward was right on time for our transfer from Rome city center to cruise port, Edwards friendliness was refreshing and the vehicle was very clean.

June 15, 2025
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Reply from Rome Transfer Services

Thank you! It's always wonderful to hear such words of customer satisfaction. We look forward to seeing you again.
Thank you

Rated 5 out of 5 stars

5 star service

Great service and communication from start to finish.
Comfortable clean vehicle with excellent driver who arrived on time, helped with luggage and was very friendly and professional.
5 star service

June 14, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you so much for your beautiful words. Satisfying the customer is what we do, helping them in every situation, punctuality, luggage, contacting the hotel etc.
Thank you and we hope to hear from you soon.

Rated 5 out of 5 stars

We were met by Sebastion at Fumicino…

We were met by Sebastion at Fumicino Airport for our transport to Civitavecchia. We were delayed by about 15 minutes as all the luggage was placed on 4 different carousels.
Sebastian even helped us contact the host at our hotel because our phones weren't working properly. Excellent service would have no problem recommending this company.

June 10, 2025
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Reply from Rome Transfer Services

Thank you for your kind words! We are thrilled to hear that you had such a positive experience with our services. Punctuality and professionalism are our top priorities. And the drivers who help customers are also part of our job. We look forward to welcoming you back here with us again in the future!
Thank you, thank you

Rated 5 out of 5 stars

Stress free Airport Transfer

Our transfer from the cruise port in Rome to Rome Airport was well organised by Rome Transfer Services and worry free. Would recommend this service to everyone.

June 10, 2025
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Reply from Rome Transfer Services

Thank you for your words, precise for our work. Punctuality and organization is our job and we always try to do better for all of you.
Thank you very much again

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Rated 4 out of 5 stars

On time, cost competitive, good service

Driver was on time and very polite and helpful. Van was comfortable for our six passengers.
Driver had issues with finding our hotel in Civitavecchia. We gave him the correct address, but it was in an apartment block and difficult to find the entrance door. He had to drop us off about 1/2 a block past our entrance. It was slightly inconvenient. Since we provided the address at booking, I was surprised he wasn't able to map the route out ahead of time. All in all, I would still recommend Rome Transfer Service. The price for the transfer was very competitive and was lower than most I had researched.

May 30, 2025
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Reply from Rome Transfer Services

Thank you for sharing your feedback with us! We are glad to hear that everything went smoothly in the end. I am sorry that the driver did not find the entrance right away.

Anyway, everything went well and we are happy to meet you again in Italy. We are always here for you.
Thank you very much

Rated 3 out of 5 stars

Disappointed

I was disappointed that the driver did not call me, our plan arrived late, I emailed when I was on the plane (which was Wednesday, for a Thursday morning pickup) to let you know that the plane was delayed. Instead of calling me on my cell phone I was sent an email. Not knowing the airport in Rome, I did not receive a call via cell phone or Whats App which was provided. We did not see anyone waiting for us in the Arrival gates. I had 15 people traveling from the states to Rome. We ended up having to pay for another service, when I had already pre-paid our transfers to the hotel. I requested a refund for the drive from the airport to the hotel in Rome but was denied the portion of the pre-paid amount for the ride to the airport, so we ended up paying twice. The drivers who picked up on Saturday were nice and the vehicles were clean. No issues on Saturday.

May 29, 2025
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Reply from Rome Transfer Services

Dear Customer, I am happy that the other two services to the port of Civitavecchia and the return were satisfactory.
Regarding the day of arrival at the airport, the flight was over 2 hours late, as I already said the drivers waited at the airport for over 4 hours, without receiving any contact or email from you.
We tried to call several times but it did not work.
The drivers waited even 2 hours after landing but no one showed up.
Anyway I am sorry,

Rated 5 out of 5 stars

Stress-free transfer

We had a great experience with our transfer in Rome. Our chófer was friendly, professional, and right on time. The vehicle was clean and comfortable, and the whole process was smooth from start to finish. Highly recommend for a stress-free transfer in the city!

June 10, 2025
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Reply from Rome Transfer Services

Thank you again dear Customer, punctuality on service is essential for us and we always do our best.
We look forward to seeing you again,

Thank you very much

Rated 5 out of 5 stars

Very pleased with transfer

We actually arrived earlier than expected, and the driver came as soon as he could - but before our scheduled time. We were very pleased with everything about our transfer.

June 10, 2025
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Reply from Rome Transfer Services

Thank you very much and I am very happy to hear your beautiful words of satisfaction.
We are waiting for you again with us and we will always do better.
Thanks again

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Rated 5 out of 5 stars

Great service at a reasonable price.

We have used this service twice now and on both occasions it was faultless. The vehicle was clean inside and out, the driver contacted us by phone when he was nearby, he was on time and we had a smooth and comfortable ride. We wouldn't hesitate to use them again.

May 18, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you so much for your kind words and for trusting us!
We’re thrilled to hear that both of your transfers went smoothly and that our service met your expectations. We look forward to welcoming you again on your next trip to Italy!

Warm regards,
Rome Transfer Services

Rated 5 out of 5 stars

Civitavecchia to Rome

Great transfer from Civitavecchia to Rome. On time, friendly and helpful. We changed the trip, stops and party size several times during planning. Every request was answered and handled quickly. Perfect trip. I will contact again on my next cruise to or from Civitavecchia. Thank you.

May 26, 2025
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Reply from Rome Transfer Services

Beautiful words, always very much appreciated!
We always try to do the best for our customers, and every year more and more. Making changes to the programs is part of the trip and solving this problem is part of our job.
We are always at your disposal.
I hope to see you again in Italy, thank you very much!!

Rated 5 out of 5 stars

Very happy - will use again!

Quick, constant and clear communications through email. Friendly drivers. Great prices. Have used this company 3 times and am very pleased.

May 16, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you so much for your kind review! We are thrilled to hear that each of your transfers, from Rome to the airport and the port, was flawless and satisfactory. Our team of drivers prides itself on its professionalism, punctuality and friendliness. So it is wonderful to know that we have met your expectations. We look forward to seeing you again to offer you an even more excellent service in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Driver very helpful with luggages and professional. Clean modern vehicle. Comfortable. Good communications. On time.

May 15, 2025
Unprompted review
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Reply from Rome Transfer Services

We appreciate your input and are taking steps to ensure an even better experience for all our customers in the future.
Thank you for choosing us, and we look forward to welcoming you back soon!

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Rated 5 out of 5 stars

The driver was on time and very…

The driver was on time and very professional. After I left my phone in the vehicle, he returned it to me at the cruise port.

May 13, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you for your feedback!
All our drivers are very professional and we always do the best for our customers.

Thanks again

Rated 4 out of 5 stars

Slightly late due to traffic’s but…

Slightly late due to traffic’s but arrived at the airport on time and efficient friendly driver

May 11, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you for using our services, sorry for a little delay, but in Rome at this time the traffic is really unpredictable.
Thanks again

Rated 5 out of 5 stars

Taxi transfer to Cruise Ship

Professional service. The taxi was very clean, driver friendly and turned up on time. The company were easy to contact via what’s app or email and replied promptly. Would definitely recommend.

May 11, 2025
Unprompted review
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Reply from Rome Transfer Services

Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. We look forward to seeing you soon .

Thank you so much

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