After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
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Review summary
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Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
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Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not do business with this company
Do not do business with this company. They do not stand behind their product, and will charge you for their mistake. This is one of the worst experiences I have had with an online company, especially with the premium prices they charge for their products. Unacceptable.
April 2, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are truly sorry to read that you were left with such a negative impression.
Please know that we did genuinely try to support you and to offer a practical solution for the situation. As part of this, we proposed a way to correct the warehouse mistake, send the correct item, and also offer an additional partial refund as a gesture of goodwill.
Our intention was never to leave you dissatisfied, and we are sincerely sorry that the resolution offered did not meet your expectations.
We would still welcome the opportunity to review everything once again and do our best to help further. Please contact us directly at info@ronatelli.com so that we can reassess the matter with care.
Kind regards
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Faulty products and law breakers.
Bracelet broke after wearing it for two weeks. It’s stuck on my wrist. Consumer rights act says a refund if within 30 days, despite this they won’t do anything. Told me I have to get a jeweller to remove it and send it back to them. Asked for videos and pics which I sent. Every time I did what they asked they asked for something else. I have no choice but to dispute the charge as the product is faulty and they are not adhering to the law. Their products looks tempting but absolutely no customer service if something goes wrong.
April 10, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are truly sorry to read about your experience.
Please know that our intention was never to leave you without support. We did our best to review the situation based on the photos and videos provided, and we explored the possible options available in order to help further, including asking for the item to be returned to our warehouse so it could be properly inspected and, if possible, repaired.
We would never want any of our customers to feel left without assistance, and we would appreciate the opportunity to review this matter once again with fresh attention.
For this reason, we kindly ask you to contact us directly at info@ronatelli.com so that we can reassess the case and do our best to find a suitable solution for you.
Kind regards
Your pieces are beautiful
Your pieces are beautiful, but the last piece I bought keeps falling off on me. Luckily I’ve found it each time. Now I do t wear it because I’m afraid I’ll lose it. I love the piece I wish the clasp was better.
April 9, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are sorry to hear about this issue, especially since we understand how disappointing it is to love the piece but feel unable to wear it with confidence.
We would very much like to review the situation in more detail and provide you with proper support. Please contact us at info@ronatelli.com so we can examine the issue carefully and assist you further.
Your satisfaction is extremely important to us, and we truly want to help resolve this for you.
Kind regards
None that you would listen to
April 7, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your feedback and for the 5-star rating. We are delighted to know that you had a positive experience with us.
Your support truly means a lot to us.
Kind regards
Excellent service and great quality…
Excellent service and great quality julery
April 1, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind feedback. We are delighted to hear that you were happy with the service and the quality of the jewelry.
Kind regards
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I ordered two items
I ordered two items, however, only one item arrived. I contacted the seller and inquired. Was told they would investigate. Waited one week noone updated me. Once I contacted the seller for the second time I was informed the missing item was shipped to me. I have now received the second item.
These items were intended to be a gift and the delay resulted in me having to purchase anultranet item from another party.
So all in all I did receive all items however with some disruption to my plans.
I did not receive an explanation for the delay in receiving my complete order.
March 18, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are sorry to hear that your order did not arrive complete at the same time and that this caused disruption to your plans, especially as the items were intended to be a gift.
We are in continuous contact with our shipping partners and are constantly working on improving delivery processes and finding better solutions so that situations like this can be reduced as much as possible. Please be assured that we take this matter seriously and are doing our best to improve with each passing day.
We would also like the opportunity to review your case in more detail and provide you with more information about what happened during the process. Please contact us at info@ronatelli.com so we can investigate the matter further and update you properly.
Kind regards
Please be weary of ordering from this…
Please be weary of ordering from this company. The quality isn’t what you expect considering the prices for these items. We ordered a Lesi Bracelet and was very disappointed that after 3 months, the clasp broke and was loose fitting. I called the company numerous times with no answer. After review based on photos through only email communication, they refused to help, or even exchange the expensive product. If they stand behind their products, then this failure should not have occurred. They did reveal that their silver is soft and if you read other reviews that are on the net, you will find that this is a very common problem for their products. Unfortunately, it is now a piece of junk that is unwearable. It was a very disappointing experience and I am certain the responses sent back from the company were automated.
We will never purchase a product from this company again. There are so many more reputable and better quality options out there, please explore them. Don’t waste your hard earned money on Ronatelli.
March 27, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are very sorry to read about your experience and to see how disappointed you feel.
Please be assured that our products are made from genuine 925 sterling silver, with a minimum silver purity of 92.5%. We do not sell imitation metal items, and we stand behind the authenticity of our products.
At the same time, we are sorry to hear that this issue remained unresolved to your satisfaction. We would still very much like the opportunity to speak with you again, review the situation in detail, and work toward a solution for you.
Please contact us directly at info@ronatelli.com so we can look into everything once more and assist you properly.
Kind regards
On time
On time. Excellent quality. Very please with product. Authentic from Italy. Dress in style! Highly recommended. Thanks!
March 30, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We truly appreciate your kind words. We are delighted to hear that you were pleased with the quality, style, and overall experience.
Your recommendation means a lot to us.
Kind regards
Item received and packaged nicely
Item was packaged nicely and received in the time provided, good shopping experience.
March 12, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind review.
We are very pleased to hear that your item arrived well packaged and within the expected timeframe, and that you had a good shopping experience with us.
Your feedback means a lot to us.
Kind regards
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Two thumbs up for the Lesi!
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks better in person than in the photos or videos. A quick polish makes it shine and the interior will get darker as it oxidizes more, so the contrast will be even more pronounced and will really make the braid pattern stand out. Two thumbs up!
March 25, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your wonderful review.
We are delighted to hear that the return and replacement process for your Lesi bracelet was smooth and easy, and even happier to know that you are so pleased with the bracelet itself.
It means a lot to us that you feel it looks even better in person. Your description of the shine, oxidation, and braid contrast is truly appreciated and beautifully reflects the character of the piece.
Thank you again for your support and kind words.
Kind regards
Excellent quality and much better than…
Excellent quality and much better than what I expected. My son loves it and we are looking to get few more for the family. Thank you Ronatelli
March 19, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful review.
We are truly delighted to hear that the quality exceeded your expectations and that your son loves it. It is also lovely to know that you are already thinking of getting more pieces for the family.
Your kind words mean a great deal to us.
Kind regards
Excellent product
Excellent product, however, it was a little frustrating with the delivery. That said, I was kept informed by your team after I had chased it up.
To conclude, I would purchase again with you.
Regards.
March 13, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your review.
We are delighted to hear that you are happy with the product and that, despite the delivery frustration, our team was able to keep you informed and support you along the way.
We are continuously working with our courier partners to improve the delivery experience and find better solutions every day. Please rest assured that we take this matter seriously and are always looking for ways to improve.
It means a great deal to us that you would purchase from us again.
Kind regards
When I pay for something expensive, I expect a service that matches that. With this merchant that’s not the case at all.
I paid them more than 2 months ago, the shipment got lost (mainly because they use cheap courier).
It takes 3-5 emails to get a reply from them. When I did get a reply they told me to go contact the shipping company!!!! Is that my job to do?
I paid for something (which is not cheap) you deliver no matter what the situation is. That’s what decent companies do.
No I’m going on a loop with them and the shipping company that said that they’re willing to reimburse us, but the merchant has to contact them.
Unprofessionalism, unnecessary headache and lack of level 0 communication.
January 27, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
We are truly sorry for the experience you had and for the frustration this situation caused.
We can see that your products were ultimately delivered successfully. However, we completely understand that this does not change the inconvenience, uncertainty, and disappointment you experienced throughout the process.
Your satisfaction is very important to us, and we would genuinely appreciate the opportunity to speak with you properly about this matter and provide further clarification. This situation developed partly outside of our direct control, but we still sincerely apologize, also on behalf of the courier, for the difficulties you faced.
Please contact us at info@ronatelli.com so that we can review your case again, explain the process to you in more detail, address any remaining concerns, and do our best to support you properly.
Kind regards
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High quality product and great customer…
High quality product and great customer service. We had to exchange the size and the return was relatively easy to do. My son loves the bracelet!
February 23, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your kind review.
We are delighted to hear that you are happy with both the quality of the product and our customer service. It is also wonderful to know that the size exchange process was relatively easy and that your son loves the bracelet.
Your satisfaction means a lot to us, and we truly appreciate your support.
Kind regards
Beautiful piece
I am stunned how beautiful it is made and the quality, my husband love it!
February 23, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you’re impressed with the beauty and quality of the piece, and that your husband loves it.
Your kind words truly mean a lot to us.
Kind regards,
Customer Service very helpful
I found an item on Ronatelli’s site that I liked, but had a query. They replied to my email, with advice in their answer which enabled me to order. When the bracelet arrived I was very impressed with the quality
February 19, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that our team was able to assist you with your query and that you’re pleased with the quality of the bracelet.
Your satisfaction means a lot to us.
Kind regards
Customer service
I ordered the wrong size bracelet and they replaced it no problem. Really beautiful and great quality. Would highly recommend.
February 28, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that the bracelet exchange went smoothly and that you’re happy with the quality and design.
Your recommendation truly means a lot to us.
Kind regards,
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flotte smykker
flotte smykker til en god pris,let at handle men lang leverings tid-14 dage
February 20, 2026
Unprompted review
Reply from Ronatelli
Kære kunde,
Mange tak for din positive feedback. Vi er glade for at høre, at du er tilfreds med smykkerne og den gode pris.
Tak også for din forståelse omkring leveringstiden.
Med venlig hilsen
The Ronatelli customer service was…
The Ronatelli customer service was fantastic. They knew exactly what to due to handle my issue (it was my fault) and best of all, they did it! They handled my issue. They gained a customer for life and I'll always recommend them to others.
February 3, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re truly delighted that our team was able to assist you and resolve the issue quickly.
Your kind words and recommendation mean a lot to us, and we’re honored to have gained your trust.
Kind regards,
Lesi - Tight Braided Silver Bracelet
I purchased the Lesi - Tight Braided Silver Bracelet, product was as advertised and met expectations. Would purchase from them again.
February 17, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your positive feedback. We’re delighted to hear that the Lesi bracelet met your expectations and arrived exactly as advertised.
We truly appreciate your trust and would be happy to serve you again in the future.
Kind regards,
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