After placing the order, they came back to me saying they are unable to send the item, most likely out of stock. They offered me couple of replacement choices, an upgrade without any extra charges. I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the wrong size for a Lesi and the return and replacement process was about as simple as it could be, so have no fear if there are problems. The bracelet itself is amazing. I think it looks b... See more
Company replied
Absolutely DELIGHTED with the necklace and bracelet. I did a lot of research and I am very glad I ordered from Ronatelli. The quality, finish, packaging… the little details that are important, like a... See more
Company replied
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind... See more
Company replied
Company details
Written by the company
Discover our men's jewellery brand, where modern masculinity meets timeless elegance. Our handcrafted collection of distinctive pieces made of 925 sterling silver is expertly crafted with the finest materials and attention to detail. From bold rings to refined cufflinks, elevate your style today.
Contact info
119 CRICKLEWOOD BROADWAY, NW2 3JG, LONDON, United Kingdom
- +447957300920
- info@ronatelli.com
- ronatelli.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality of the bracelet appears to be…
Quality of the bracelet appears to be high, and they were very responsive when I had to adjust the order for the size.
December 31, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that you’re happy with the quality of the bracelet and that our team was able to assist you quickly with the size adjustment.
Your satisfaction truly means a lot to us.
Kind regards,
Advertisement
Great Customer Service
Great Customer Service
Beautiful piece
Excellent Service
January 9, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your wonderful feedback. We’re delighted to hear that you’re happy with the beautiful piece and the customer service you received.
Your support truly means a lot to us.
Kind regards,
Best Xmas gift ever
Love the necklace I've been given, it's got a nice weight to it and is really well made
January 11, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you love the necklace and appreciate its weight and craftsmanship.
We’re especially happy that it made such a great Christmas gift.
Kind regards,
No complaints
Great product, does what it says on the tin. Obviously the delivery time isn’t amazing or anything but there’s not a lot they can do about that however I ordered the wrong size and emailed them straight away, they replied and changed my mistake with no issues at all.
Great company, great product
January 9, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you’re happy with the product and that our team was able to assist you quickly with the size change.
We also appreciate your understanding regarding the delivery time. Your kind words and support truly mean a lot to us.
Kind regards,
Reply from Ronatelli
Dear Customer,
Thank you for your feedback! We’re glad to hear that you like your piece. Your support means a lot to us.
Kind regards,
Advertisement
Top quality jewelry
Top quality jewelry. Great customer service and fast shipping.
January 1, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your wonderful feedback. We’re delighted to hear that you’re happy with the quality of the jewelry, our customer service, and the fast shipping.
Your support means a lot to us.
Kind regards,
Absolutely beautiful bracelet
Absolutely beautiful bracelet. Quality piece. Fast shipping. Very pleased with my purchase. Will buy again from Ronatelli.
January 9, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that you love the bracelet and are pleased with the quality and fast shipping.
It truly means a lot to us that you would choose Ronatelli again. We appreciate your trust and support.
Kind regards,
Excellent product!
The product is excellent! Very well made! Actually surprised me! Everything went like clockwork. Only thing you need to be aware of is shipping time. It wasn't bad in itself, it just takes time to ship from anywhere in asia.
January 5, 2026
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you very much for your wonderful feedback. We’re delighted to hear that the product exceeded your expectations and that everything went smoothly with your order.
We also appreciate your understanding regarding the shipping time. International deliveries can sometimes take a little longer, but we always strive to keep the process as smooth and transparent as possible.
Your support means a lot to us.
Kind regards,
Gorgeous piece of jewelry
Bought my son a ring. It is absolutely stunning! It is made to perfection with great quality silver and at a very reasonable price. I will definitely be purchasing more jewelry for both of my sons. Shipping was fast as well.
December 19, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful review. We’re delighted to hear that your son’s ring is absolutely stunning and that you’re pleased with the quality and value.
It truly means a lot that you’re considering purchasing more jewelry for your sons. We’re also glad the shipping was fast and smooth.
We sincerely appreciate your trust and support.
Kind regards,
Advertisement
Great product
Great product, received as stated. Shipping speed was reasonable.
December 31, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your positive feedback. We’re glad to hear that the product arrived as described and that the shipping time met your expectations.
We truly appreciate your trust.
Kind regards,
I ordered the ring on December 11th…
I ordered the ring on December 11th hoping for a Christmas gift….still never received it, said it was delivered and nothing!!!! Very disappointed!
December 11, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
We’re very sorry to hear about your experience and truly understand how disappointing this must be—especially when the order was intended as a Christmas gift.
According to the tracking information provided by the carrier, the parcel was marked as delivered. In some cases, deliveries may be left with a neighbor, building reception, or placed in a secure location by the courier. We kindly recommend checking with the local carrier or nearby delivery points.
That said, please rest assured that we take situations like this very seriously.
We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.
Kind regards,
Ronatelli Customer Support
Reply from Ronatelli
Cher client,
Merci beaucoup pour votre retour positif. Nous sommes ravis que le produit vous plaise et que la réception ait été relativement rapide. Votre satisfaction est très importante pour nous.
Cordialement,
The necklace was great good weight to…
The necklace was great good weight to it only took a week to ship very satisfied
December 20, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your wonderful feedback! We’re delighted to hear that you’re happy with the weight and quality of the necklace, and that the delivery time met your expectations.
Your satisfaction truly means a lot to us.
Kind regards,
Advertisement
Bracelet edges not matching the edges design shown on website
Recently purchased Milan bracelet but not fully satisfied with the edges of the bracelet as there is huge difference in the picture displayed on website which has wide edge’s but not on actual product. Also I could not find the genuine silver trademark on the bracelet.
December 22, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that the Milan bracelet did not fully meet your expectations, and we would like to clarify a few important points.
Our product photos are taken under professional studio lighting and from specific angles, which can make certain design details—such as edges—appear more pronounced. However, the bracelet you received is crafted according to the same design specifications and materials as described on our website.
Regarding the silver hallmark, please note that all our bracelets are made from genuine solid 925 sterling silver. Depending on the design, the S925 stamp may be placed discreetly on the inner side or near the clasp to preserve the aesthetic of the piece. Every item is also accompanied by a certificate of authenticity confirming the material.
If you have any concerns, our customer support team would be happy to assist you further or review the piece with you. Your satisfaction is important to us, and we remain at your disposal for any additional questions.
Kind regards,
Ronatelli Customer Support
This company was great to work with
This company was great to work with - Ordered a bracelet for a Christmas gift it was in customs and I was worried it wouldn't get her in time . Emailed the company and they responded promptly and said it would arrive in time . It was her 2 days later .
The bracelet is stunning and well made, high quality
December 20, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful review. We’re delighted that we could reassure you during the customs process and that the bracelet arrived just in time for Christmas.
It means a lot to hear that you find the bracelet stunning and high quality. Your trust and kind words truly motivate us.
Kind regards,
My son loves the ring
My son loves the ring! It fits well and looks great! It came in a nice box and I was able to track the package. I would buy from this company again. We are more than pleased!
December 25, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your wonderful feedback. We’re delighted to hear that your son loves the ring and that it fits perfectly. It’s great to know you appreciated the packaging and tracking experience as well.
Your satisfaction truly means a lot to us, and we would be honored to serve you again in the future.
Kind regards,
The quality of the product was very…
The quality of the product was very nice and I could not find anything like it anywhere else. The price was very reasonable for the quality and size of chain, especially considering the one of a kind design, you couldn't beat it. Shipping was slow, but I still give this company five stars based on the product I received and the price I paid.
December 25, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you so much for your thoughtful review. We’re delighted to hear that you appreciated the unique design, quality, and value of your chain. Knowing that you found it one of a kind truly means a lot to us.
We also appreciate your patience with the shipping time and your five-star support. Your trust and satisfaction are incredibly important to us.
Kind regards,
Advertisement
Nice looking chain
Nice looking chain very good on size etc. A little high on price but acceptable for top quality.
December 22, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your honest feedback. We’re delighted to hear that you’re pleased with the look and size of the chain.
We truly appreciate your comment regarding the price — we always aim to reflect the quality of our solid 925 sterling silver craftsmanship in our pricing. Your trust and satisfaction mean a lot to us.
Kind regards,
Great site and delivery
Easy to use site and delivered on time. Great quality product
December 21, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your wonderful feedback. We’re delighted to hear that you found our website easy to use, that your order arrived on time, and that you’re pleased with the quality of the product.
We truly appreciate your trust.
Kind regards,
The quality of the product
December 20, 2025
Unprompted review
Reply from Ronatelli
Dear Customer,
Thank you for your feedback. We’re delighted to hear that you’re satisfied with the quality of the product. Your trust and support mean a lot to us.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.