Roofing Megastore Reviews 

Unable to review as not received order.
After contacting the company we received our order two day later and are very pleased with it.
Customer service was very efficient.

My order was processed quickly and delivery was excellent.

The material estate process does not allow for off cuts it only calculates in full sheets, subsequently it grossly over estimates the quantity required. Furthermore, the delivery charges for Scotland are far higher than those for other parts of the country and should be reduced or recalculated. Delivery time scales were also excessive and required a phone call to prompt a delivery date.

Delivery was a lot longer than first stated. Sheet were cut the wrong way round! Overall I wouldn’t bother using again. Clowns!!🤡

Quality of corrugated roofing sheets were great. Very happy with product
Would definitely use again can't recommend them enough

Really good. Ordered everything I needed from this one place. Unlike many others which didn't have stock of one or more items. Delivery and price on point too. Would use again & recommend. Thanks.

Products were excellent and at a very competitive price. However, delivery took longer than the estimated window provided when I ordered causing a lot of inconvenience to myself and my customer. Had to chase for an update too which, to be fair, was responded to promptly and led to a delivery within a few days.

Took my money, gave me a delivery date, didn't show, then when I phoned to ask about it chloe from the office said she'd phone me back and didn't bother. Then said they could deliver half the order but would cost me over £1000. Still waiting for a call back. Still out my INITAL £1300.

Extremely poor service. I paid a £66.60 delivery charge for a 1-3 days delivery, but the items never arrived. Now their phone lines are broken and customer service is completely non-existent. Order ref: [1000176614]. Avoid this company!"

Great website, easy to order, good prices, excellent customer service, brilliant delivery system.

First time using the Roofing Megastore, will definitely use again. Great service, good price , and quick delivery.

The full roof kit was spot on for coverage and materials, arrived exactly when stated and good quality product. As a diyer it was easy to fit and has held up far better than the previous covering ( felt)

Avoid. Taken over £600, sent email saying products were in production. 3 weeks later, sent email telling me 1 part was unavailable and asking me to substitute. I agreed. They emailed saying did I want to cancel order. I said no. Baring in mind 24 hours between each response their end, I telephoned them asking whats going on. To be told they didnt have any of my items in stock and never had. So further delay tactics as didnt say this is original email. Then refused to allow to cancel order over the phone, said i had to email as that was the process. They emailed me, which i had to reply to, delayed things even further. Their email worded like i chose to cancel, not they couldnt fulfil the order. So took money for items they never had. Now got to wait 10 working days for refund.. given bank holiday aswell, that's almost 3 weeks wait for refund. Refund still not yet received. I was told if i didnt want to delay refund, i should reply to their refund email immediately, like it had been me holding matters up thus far! I had replied to each of their previous emails within minutes and theyd taken over 24 hours each time to send another. Not helpful service when I spoke to them either just saying "I only answer phone". Refused to give me telephone contact of manager, delayed every part of the process when should never have taken my money initially seen as they dont have the stock available. If you dont want to be messed around, id suggest shopping elsewhere

Delivery vastly slower than expected. Genius delivery drivers propped stuff up so when the wind caught it fell onto my car. Avoid.

Took a week longer to deliver then initial information during purchase, on of the sheets was shorter by 8cm (label stated correct size), I have only noticed it during installation and had all the holes predrilled so they will not accept return.
Word of advise is to check when order arrives as clearly someone don’t know how to use measuring tape.

Very easy to order online, and purchase through PayPal. Delivery was delayed slightly, due to current fuel problems. Lorraine annd Chloe kept me informed, and answered any questions I had. Delivery (V1 Distribution) was on the revised day given, with the driver informing when he was 20 minutes away. The items were unloaded (by Sohal & Arshi), and stacked carefully. All in all, a very good service. Already reviewed 5 stars on FeeFo, but I have knocked 1 star off, because I have been waiting a reply to my email (regarding some returns) for 4 days.

Very disappointed with my experience with Roofing Megastore.

My first order arrived with wrong items and some products damaged. When I contacted customer service, I was told the damage was only “minor” and they refused to properly deal with it. Getting a refund has been a nightmare — I’ve had to call 4–5 times already and I still haven’t received it.

At first, customer service seemed helpful, but that completely changed after the order problems started. After spending over £600 with the company, I placed another order and was charged more than double the expected delivery fee. When I called to ask why, the response was basically “that’s how the system works.”

Because of the poor service and lack of support, I asked to cancel the order. The lady on the phone simply said “okay” and hung up on me.

Very unprofessional experience overall. I would strongly recommend other customers to be careful before ordering, especially when it comes to damaged items, refunds, and unexpected delivery charges.

Where do I start not only was the order two weeks later than they said when I ordered an exhaust for my bike from Italy the same day and that arrived days later I ended up with 4 sheets all at wrong size when I ordered two at a specific size to suit the job that’s what I thought bespoke ordering was for now I know different I won’t be using this company again the only reason for two stars is the fact I’ve got more sheets than I ordered just made my job twice as hard instead of a quick easy job

Really great Company, told me when the roofing sheets would arrive and the driver arrived exactly then. The driver was down to earth, professional and very helpful, he parked right next to my drive and we both carried the sheets into my garden. I’ve used Roofing Megastore before and I highly recommend them.