Roofing Megastore Reviews 

898
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the online platform is very informative, making it extremely simple to browse and place custom orders. Many buyers praise the helpful delivery drivers and note that the materials typically arrive well-packaged in great condition. However, some customers also noted that unexpected delivery delays, missing items, and poor tracking updates frequently cause significant frustration. Some customers also experienced damaged goods upon opening their packages and faced difficult challenges getting issues resolved. Additionally, a few people pointed out that the online estimator can sometimes substantially overestimate the required project quantities.

What people talk about most

Delivery service

Consumers find delivery_service to be ambiguous, experiencing a mix of fast shipping times and significant... See more

Product

Reviewers highlight ambiguous aspects of product quality, with some consumers praising the good materials,... See more

Order

People report ambiguous experiences with order processes, noting that the website is easy to use and ordering... See more

Quality

Customers consistently note ambiguous experiences with quality. Reviewers frequently praise the very good... See more

Price

Customers had ambiguous experiences with price. Many reviewers highlighted competitive pricing, finding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday... See more

Rated 3 out of 5 stars

Ordering, delivery etc all great. The sheets where cut to specific sizes for me but accuracy of cuts varied up to 15mm which made it a little difficult to align. Also the plastic fixing caps / mushroo... See more

Rated 3 out of 5 stars

Had a notification of expected delivery on 09/07/2026. Not been contacted and still witing 12 days later, and they expect me to be here when it arrives or they say they can charge for failed delivery.... See more

Rated 3 out of 5 stars

ordered 3 dome roof windows- obscure, on the installation found that 2 windows were obscure and one was clear. I managed to convince the client for installing it anyway. Sent a message to RM with com... See more


Company details

  1. Home Improvement Store

Written by the company

Trusted by over 100,000 customers and awarded the Feefo Trusted Service Award, Roofing Megastore are the one of the UK's leading roofing merchants.


Contact info

3.5

Average

TrustScore 3.5 out of 5

898 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(898)

208 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent.

Good prices, good information on the website and delivered when they said it would be.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered roofing sheets on line

I ordered roofing sheets on line , by simply putting in my measurements, they then produced a kit that I was able to buy. Materials arrived on time with a few spare bits besides .I also spoke with customer service with regards to my delivery,they couldn’t have been more helpful if they had tried.
All in all I would rate the experience as excellent , and good value for money.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Brill product

Brill product. Just took longer than we thought to deliver but as soon as I rang them they delivered the same afternoon

April 13, 2026
Unprompted review
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Rated 4 out of 5 stars

Took my money but item not available. Waiting for refund.

The product, corrugated twin wall corolite sheeting, was shown as being in stock so I placed an order and they took my money. After 1 week there was no response so i called to find out it wasn't in stock and they hadn't done anything. I am waiting hopefully for a refund but have a feeling there may be a problem. I will update if it is resolved satisfactorily but I strongly suggest people are very careful when purchasing from this company.
They returned my money so I've changed my rating. My advice remains check that the do have anything marked as in stock being in stock.

April 13, 2026
Unprompted review
Rated 4 out of 5 stars

Just be aware of sizing

Had a couple of issues the main being the triple wall carb sheets were cut wonky from the supplier. The sheets should have been 800 wide but one end was 795 and the bottom end was 805 so 5mm error both ends. My builder had to cut and straighten each panel to fit into the grips. I emailed the company and they said if I contacted them they would have replaced the panels but that doesn’t really help when your builder/joiner is in the middle of the job and can’t wait for panels to be replaced. The company did respond to my email saying it does say panels can be out by 3mm but I’m sure 5mm each end is more than 3mm. It was the fact that each end/side was out but 5mm which to me doesn’t sound slot but to the people working with them does become an issue.
I will say that everything came very well packaged. There was some confusion for me about my delivery as the order was split and more clarification should have been sent. My emails too and from the company were always polite.

March 23, 2026
Unprompted review
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Rated 4 out of 5 stars

Great product and price , delivery delayed .

Great product , great value . Used cut to size service . Only negative was delivery took about 2 weeks . Initial estimate was 4 to 11 days but ended up being 14 , although this was over a bank holiday weekend period so could be forgiven . Called customer services when it was a day late , got told to expect delivery next day 8-6 , rang back after waiting in until 4pm and was told it was delayed again until next morning .

April 10, 2026
Unprompted review
Rated 3 out of 5 stars

Slow delivery at high cost!

While I expect the product (coping stones) I've bought to fully meet my requirements, the delivery time of over one month is too long and the cost of delivery too high - approaching double the cost of the product!! Roofing megastore needs to review this.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Price was highly competitive

Price was highly competitive, Delivery was fine at £30 to Scotland, fast turnaround, quality was fine, but i would go with thickest they have for the corrugated Bitchumen, don't get me wrong thinner one was fine too.
Helped having roof planner so I ordered the correct amount

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

box profile roofing

The website roof calculator made it very easy to know the quantity required, i could speak to a real person, for extra help. and delivery was about half the time, it initially predicted, so all in all, very happy

April 2, 2026
Unprompted review
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Rated 4 out of 5 stars

Prompt response

Prompt response, very competitive price and early delivery.
The soft bitumen sheet material arrived with two slightly broken corners, which may have been in delivery, but this was not important to the installation.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

All good.

The materials were very competitively priced.
Ordering was easy .
Delivery was a day earlier than predicted and the driver was a very happy chappy !

March 31, 2026
Unprompted review
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Rated 1 out of 5 stars

Love the service but the support when…

Love the service but the support when simthing went wrong was not what I expected! I ordered polycarbonate roofing and know nothing about the bits that go with the polycarbonate roof like the trims or joining bars or end caps ! All I ordered was the polycarbonate roofing and the rest comes with it ! But it was way short of the trim . No problem i thought i will just ring up and get these sent out . But to be told there is a £45 delivery cost !! I was shocked to actually not have been offered free delivery as It was not my fault! I do like this company but was very disappointed after 2 attempts to ask for the parts to be delivered for free . I mean they weigh like nothing . I could not belive why say no to a customer who has spent a lot in the past as well as this order ! And it was even my fault

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Good prices and service

I was very pleased with my dealing with this company there prices and delivery time were excellent would be happy to use them again.

March 20, 2026
Unprompted review

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