Great company to deal with. Needed 2 roof light windows for a dual extension between my neighbour and self for my builder to fit. Rang, very helpful lady, sorted what was needed quickly and delive... See more
Company replied
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See what reviewers are saying
Great products at great prices. From a product point of view and trust of the company can't argue. \ An improvement area is logistics- One of my items was out of stock, so the delivery was delayed. C... See more
Company replied
Really good service. Ordered a roof window over Christmas from RW4Y's clearance section as it was just the size we needed for our project. Had a lovely email early in the NY from Claire in the custo... See more
Company replied
I purchased a well insulated, fire resistant loft access door (dwf range) to install into a knee high wall. The quality of the product is excellent and delivery time was good. It was made to or... See more
Company replied
Company details
Written by the company
We supply roof windows, skylights, loft ladders and many more!
Contact info
Hearthcote Road, DE11 9DW, Swadlincote, United Kingdom
- 01283 554 755
- digital@fakrogb.com
- roofwindows4you.co.uk
4.6
Excellent
618 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Fast delivery and great customer service - an item was damaged in transit and they arranged a replacement straight away so work wasn't delayed!
June 13, 2024
Reply from RW4Y
Thank you for the lovely review! We're glad we could everything sorted for you.
Reply from RW4Y
Thank you Martin for the great review.
We were away on holiday for a week and…
We were away on holiday for a week and then suddenly got this message to say you would be deliviering that same week and that if there was no one to recieve it, we might have to pay for a new delivery charge.
It took several emails to sort it out and was very stressful. Then you did not deliver until reminded weeks later.
June 21, 2024
Reply from RW4Y
Hi Patricia, thank you for the review. Sorry about the service you received, it was a miscommunication between ourselves and the courier service - we are working on improving this and the systems we use. Again sorry for the delay in receiving your goods.
Complimentary service
The item arrived on time without any complications and would definitely recommend.
June 20, 2024
Reply from RW4Y
Hi Martin, thank you for the great review and happy you had a quick and easy service!
Reply from RW4Y
Thank you for the 5 star review! We strive to make the journey as easy as possible for you.
The quick delivery is great for me as a…
The quick delivery is great for me as a builder, good quality roof windows.
Very happy.
May 30, 2024
Reply from RW4Y
Thank you for the 5 star review! We hope to work with you again soon!
On time delivery and they have been…
On time delivery and they have been installed, working well.
June 11, 2024
Reply from RW4Y
Thank you for the 5 star review!
Fitted like a glove
Fitted like a glove. I’m no DIYer but it only took me 20 minutes. 🏴
May 25, 2024
Reply from RW4Y
That's great to hear! Thank you for the 5 star review!
Reply from RW4Y
Thank you John for the great review!
Reply from RW4Y
Thanks Philip for the great review!
I had a handle that had broken after 20…
I had a handle that had broken after 20 years of use.
I phoned and was asked to send a photo of the handle and the serial number on the window.
I received an email telling me which part to order. I placed the order and received the replacement handle in a couple of days.
It was good to be able to speak to someone who knew how to solve the problem.
Well done.
May 14, 2024
Reply from RW4Y
Thank you Richard! We want to always make sure you always can speak to a real person!
Excellent company, quality product
Simple, straightforward, great customer service, quick delivery and good price for a great quality product, the top hung and centre pivot window is a brilliant design, giving the best of both options. My wife and I are extremely happy with it.
May 10, 2024
Reply from RW4Y
Thanks Martin, we're glad we could help you!
Very helpful on the telephone
Very helpful on the telephone. Essential to be able to talk to someone. Buying online is not my favourite and I have to interact with a human being. The lady was very nice and helpful. Thank you.
April 21, 2024
Reply from RW4Y
That's great to hear Anna! We try and make things as easy as possible for all our customers! 💚
Reply from RW4Y
Thanks Richard for the geat review!
Reply from RW4Y
Thank you Peter for the positive review!
Wide range and great technical advice
Really helpful technical advice and support in choosing which window and ancillary bits from the wide range available.
April 19, 2024
Reply from RW4Y
Hi Philip, thanks for the great review. We're glad the team were helpful.
Reply from RW4Y
Thank you Paul for the great review!
Delivered
Delivered. Worked fine. Boxes a bit bashed on delivery but no damage to product.
March 30, 2024
Reply from RW4Y
Hi Andy, thankyou for your review. We use an external carrier service so I will pass the message on!
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