Roomia Self Storage - St Marys Reviews 138

TrustScore 5 out of 5

4.8

Forrester Road 160, 2760 Saint Marys, New South Wales, AU


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Rated 5 out of 5 stars

The Roomia Storage St Mary location offers a convenient self storage solution at an affordable rate. The sign up process was very quick, simple and painless, and the facility is modern, clean and easy... See more

Rated 5 out of 5 stars

My experience with Deb from Roomia St Mary's was by far the best customer service experience I have had in years. Not only was Deb extremely friendly and easy to deal with, she was incredibly knowledg... See more

Company replied

Rated 5 out of 5 stars

I've used other storage facilities where I had to remember PIN codes, supply my own lock and use my own trolley. Once you're setup in the system and have the app it's a piece of cake and the master ac... See more

Company replied

Rated 5 out of 5 stars

What I like about Roomia, they have a good storage, modern facilities, easy access and beside it is safe to keep your things there, and the employees are all friendly especially Josh, really I love... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. Moving Supply Store
  4. Packaging Supply Store
  5. RV Storage Facility
  6. Storage Facility

About Roomia Self Storage - St Marys

Written by the company

When life changes, a little room to breathe can make a big difference, and that’s why we exist. No matter how big or small the change, with a range of storage sizes available, Roomia is your place to create space.

At Roomia, we know there’s no one-size-fits-all approach to storage, which is why we’ve created facilities that are secure, flexible and as individual as your needs.

Our goal is to make your life Roomia, one storage unit at a time.

Visit Website

Make your life Roomia.

Written by the company

Is ‘Roomia’ a real word? No. But we’re claiming it!
It’s the feeling of room, open space, and a new lease on life. So yes, we make life Roomia.
The Roomia Difference
Service
Storage doesn't start with our space,it starts with your items. We take the time to provide the facilities, service and understanding to create the space you need.
Security
Through cutting-edge alarm systems, lighting, and the latest in security measures, we are able to offer peace of mind knowing your items are safe and secure.
Understanding
You always have a real person to talk to. We’re here to give in-person advice, support and assistance to new and experienced storers.

Contact info

  • Forrester Road 160, 2760, Saint Marys, New South Wales, Australia

  • 02 9832 2333

4.8

Excellent

TrustScore 5 out of 5

138 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Location was great as halfway between…

Location was great as halfway between main move locations. Cleanliness of lock up and, afterhours access and supportive staff

January 2, 2026
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thanks for your review! We’re pleased the location, cleanliness and after-hours access worked well for you and that the team could support your move.

Rated 5 out of 5 stars

What I like about Roomia

What I like about Roomia, they have a good storage, modern facilities, easy access and beside it is safe to keep your things there, and the employees are all friendly especially Josh, really I love the place. We just moved our things there for just 2 days from another storage because it's easy access to our new storage. I signed my contract last 23 Dec 2025.
Carmen Fernandez
Customer

December 26, 2025
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you, Carmen! We really appreciate your kind words. Josh and the team will be thrilled to hear this. Welcome to Roomia — we’re glad to have you with us 😊

Rated 5 out of 5 stars

Excellent experience

Great communciation, very helpful and patient staff and Deb was amazing!

December 19, 2025
Unprompted review
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Reply from Roomia Self Storage - St Marys

Thank you! We’ll be sure to pass this on to Deb — great to hear you had such a positive experience.

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction. Even more simple to access your stored items.

December 17, 2025
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thanks for the great feedback! We’re so pleased to hear everything was quick and easy, from sign-up through to accessing your items. That’s exactly the experience we aim to deliver.

Rated 5 out of 5 stars

Vicki best in the world went above and…

Vicki best in the world went above and beyond to make my experience feel 1rst class

December 9, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thanks so much! We’re thrilled Vicki made your experience feel first-class. We’ll be sure to pass this on to her — she’ll really appreciate it!

Rated 1 out of 5 stars

No I wouldn’t use them again I emptied…

No I wouldn’t use them again I emptied my storage two weeks before it was due to be paid again no refund was offered for the full month I paid as I’ve always got with other storage units so no wouldn’t use again

November 29, 2025
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Reply from Roomia Self Storage - St Marys

Thank you for taking the time to share your feedback, and we’re sorry you left feeling disappointed.

We completely understand how frustrating unexpected charges can be. Our agreement asks for 14 days’ notice before vacating so we can pro-rate your rent and ensure you only pay for the time you actually need. In this case, we didn’t receive notice before the next billing period, which meant the full month was charged.

We always want to be fair and are happy to talk things through if you’d like to reach out to our team directly.

Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly and helpful. Vicki went above and beyond to help find the right size for what I needed. I would highly recommend using them…

November 21, 2025
Unprompted review
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Reply from Roomia Self Storage - St Marys

Sean, thanks for the shout-out! Vicki will be thrilled. She’s a superstar at finding the perfect unit, and we’re so glad she made the process smooth for you.

Rated 5 out of 5 stars

I can’t thank Debbie & Vickie enough…

I can’t thank Debbie & Vickie enough for going above and beyond not helping me getting drive up but for doing follow up calls and doing everything they can to make sure I got the best deal and Josh helped sort out the account side as I upgraded my storage, st Mary’s for storage highly recommended and today Debbie called just to check in such lovely ladies !!! Tell them I sent you !!!

November 22, 2025
Unprompted review
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Reply from Roomia Self Storage - St Marys

What an amazing review, thank you! Debbie, Vicki and Josh will be smiling from ear to ear.

Rated 5 out of 5 stars

Viki was an absolute pleasure and…

Viki was an absolute pleasure and delight to work with, her welcoming personality and warm efforts to deliver a smooth transition into a storage space is brilliant work...Thankyou Viki for the warm welcome...
YOU SIR DESERVE A BONUS for making your job look seamless Thankyou Again..

November 24, 2025
Unprompted review
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Reply from Roomia Self Storage - St Marys

This made our day — thank you! Vicki brings so much warmth to the team, and we’re thrilled she made your move-in feel seamless.

Rated 5 out of 5 stars

Vicki at Roomia St Mary’s is amazing

Vicki at Roomia St Mary’s is an amazing manager - extremely helpful and attentive to my storage needs. I highly recommend this place.

November 26, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Vicki really is amazing — and she’ll be so happy to hear your kind words. Thanks for recommending us!

Rated 5 out of 5 stars

Roomia has 5 star service.

Deb in office provided wonderful service and guidance throughout my first initial visit. Thanks Deb

November 22, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you for sharing this! We’re delighted Deb made your first visit feel supported and stress-free. We’ll be sure to pass along your thanks.

Rated 5 out of 5 stars

Vicki was amazing super helpful and…

Vicki was amazing super helpful and professional made the whole process of an stressful and hard time extremely easy

November 21, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

We’re so glad Vicki could support you through a difficult time and help make the process simple. Thank you for your kind words, they mean a lot.

Rated 5 out of 5 stars

Vicky is great

Vicky is great. I felt very looked after and the service was great.

November 21, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you! We’re delighted you felt well looked after. We’ll be sure to share your feedback with Vicky.

Rated 5 out of 5 stars

Vicki was very helpful

Vicki was very helpful

November 20, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you for taking the time to share this. We’re so glad Vicki was able to help!

Rated 5 out of 5 stars

Deb and Sarah have both helped me look…

Deb and Sarah have both helped me look after all my moving needs and made it a seamless transition.

October 18, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

We’re delighted to hear Deb and Sarah made your move seamless. We’ll be sure to pass on your kind words, they’ll be thrilled!

Rated 5 out of 5 stars

It was so easy renting space with…

It was so easy renting space with roomia! We booked it the same day we wanted to move stuff in (on a Sunday) and were finally ready to unload after 8pm and getting in and out was so amazing! Like actually so easy ! Bluetooth entry using an app that literally was like magic opening all the gates and doors and locked itself! No need to book in person or consult someone from the business before being able to move in which made it so easy on such short notice for us needing to rent a space. Would highly recommend roomia to anyone in need of a storage unit.

November 9, 2025
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you for your detailed review and feedback! We are so glad that you found the Roomia experience hassle-free from enquiry through to move in. We appreciate your recommendation :)

Rated 5 out of 5 stars

Great service

Great service, friendly people and a good experience over all.
The ladies were great to deal with and made for a hassle free experience, the fact that the facility is always accessible was good as well.

November 6, 2025
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thank you for sharing your experience! We’re so pleased your experience was hassle-free as storage should be!

Rated 5 out of 5 stars

Just perfect for my needs

Just very convineant, tidy property to store anyone’s belongings and safe as I can access on my phone I found that great
Thanx staff at Roomia

October 17, 2025
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thanks so much! We love hearing that you’re enjoying the ease of Bluetooth access, it’s all about keeping things simple, safe, and hassle-free. Appreciate you choosing Roomia!

Rated 5 out of 5 stars

Easy peasy

It was very easy to book a storage locker online and the staff at the facility are very welcoming. I got a walk through the facility with a staff member explaining everything and showing me my locker. It was a very quick and easy process and I would definitely recommend.

October 24, 2025
Unprompted review
Roomia Self Storage  - St Marys logo

Reply from Roomia Self Storage - St Marys

Thanks so much for sharing your experience! We’re thrilled you found everything so easy and welcoming. Appreciate your recommendation!

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