Root7 Reviews 

A very strange experience. I placed an order on their website but never received an order confirmation email – not even in my spam folder. Three days later, the money was taken from my account, but the goods never arrived.

After more than 10 emails, they still couldn't find my order. Even providing proof of payment from my bank didn't help.

Two months later, I finally received a refund. No goods, of course. They described it as an unfortunate mistake and offered me a water bottle as compensation, which I declined.

I cannot recommend shopping online with Root7.pl.

Great bottles but tried to order four new lids at the polish webside. Price including shipping: 108 sloty because of expensive shipping. Been in contact with costumer service before and they didnt reply me back, when i asked for a cheaper shipping method. In reality the shipping should be free or at minimum cheap, when you take in consern the bottles are in the top most expensice at the market.

The company is dishonest. I paid for a personalized mug. They sent me a mug without any text. I returned the mug to the address provided on the website. The package was received on 17th December. Today is February 6th. I still haven't received a refund. I sent several emails to all the email addresses listed on their website, but I haven't received a single response.

Fantastic customer service
Quick, friendly and efficient.
Love the product and when I did have an issue they could not have been more helpful 😁
Well done and I will carry on recommending!
Very happy customer.