While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My experience exactly like everyone else’s, only half my order arrived, poor, no refund. A fraud, everyone should report their experience with FTC and internet crime. Owner is REN Daqian, flat 7 Pico... See more

Rated 1 out of 5 stars

Ordered several garments, sizes all over the place, some items wrong, no returns advice. Definitely not recommended. I now write on 13th October. Although I was promised a response, nothing doing. I... See more

Rated 3 out of 5 stars

One of the items (linen dress) arrived as described, not cheap polyester as other reviewers have described, quite happy with it. One pair of shorts doesn't fit brilliantly but not the websites fault.... See more

Rated 1 out of 5 stars

I ordered what was described as a "knit cardigan" and received a polyester item with a printed knit pattern -- all ink, no real knit. I contacted Rosacity to return the item and they responded with a... See more

Company details


Contact info

1.4

Bad

TrustScore 1.5 out of 5

48 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Absolutely disgraceful fraudulent…

Absolutely disgraceful fraudulent company, Do NOT BUY FROM THEM -
Absolutely disgraceful fraudulent company. The goods are cheap, poorly made and do not match the website description. I have been waiting for a month to get a refund on items I have not received.

November 13, 2023
Unprompted review
Rated 1 out of 5 stars

This is a fraud company

This is a fraud company. Terrible material. Their products are made with cheap materials. They do not give access to return the products. The email link and phone numbers do not work.

November 9, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible quality and cheaply made

Terrible quality that does NOT match the description on their site. Waited almost a month for clothing to arrive and when it did, it was cheaply made and didn’t fit properly. Very disappointing.. will not be ordering from them again. Total scam.. don’t waste your money.😗

November 3, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful fraudulent company, avoid.

Absolutely disgraceful fraudulent company. The goods are cheap, poorly made and do not match the website description. Have tried to return for a refund over the last 9 weeks. Firstly I had to send photos of the items even though they were not damaged just did not fit and poor quality. Then they offered me s discount to buy more items at a reduced price ( why would I spend more money on something I don’t want) weeks and weeks of contacting them asking for a returns address snd refund haven’t worked. They don’t supply their company details. Today I was told the financial manager has frozen the accounts due to the high financial transactions and manger has postponed all refunds! Kinda makes sense when I read the reviews here. Avoid this company they are not good. Still waiting for a refund of goods which are not suitable. I fear I’ve lost my money.

October 31, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I had several issues with Rosacity

I had several issues with Rosacity. I was hugely disappointed in the quality of what I did receive. Cheap and definitely not linen. That was issue number one. Issue number 2 came when half of my order could not be sent even after the items were paid for. I have been trying to get a refund for items not received. Unfortunate because there are some good online companies with quality items and good communication. Rosacity is not quality or honest.

October 2, 2023
Unprompted review
Rated 1 out of 5 stars

I made my order, I paid for it but…

I made my order and it was paid for but the dress and top NEVER arrived. I believe the feedback I am now reading about this being a HUGE scam. Now my personal info is in the hands of a fraudulent company being run out of China! Am closing that account because of what I have read about the scam. Beware!

September 28, 2023
Unprompted review
Advertisement
Rated 3 out of 5 stars

You get what you pay for.....

One of the items (linen dress) arrived as described, not cheap polyester as other reviewers have described, quite happy with it. One pair of shorts doesn't fit brilliantly but not the websites fault. One item out of stock but they didn't contact to let me know, I had to chase them up. Overall it's not a scam, but you get what you pay for. Don't expect quality items for bargain basement prices.

October 23, 2023
Unprompted review
Rated 1 out of 5 stars

Very poor quality, dubious company!!!

Very poor quality! The items I have shopped were labeled as linen, theay are of some dubious polyester quality and very different from what they seemed to be on the pictures.
I am trying to send them back, but ist seems to be impossible to get an adress of the company and more difficult to get a refund.

October 14, 2023
Unprompted review
Rated 1 out of 5 stars

Fraud company:

Fraud company:
Received my products after registering a complaint with PayPal.
Products are not linen, cheap cotton or polyester cotton, would Not recommend to fall into trap of their beautiful website, it’s a snare.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

excellent experience

excellent experience, arrived before the stated times, the sizes correspond to Italian measurements. I had doubts because I couldn't find any reviews. I can give a positive opinion.

September 25, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I can’t recommend this company

Ordered several garments, sizes all over the place, some items wrong, no returns advice. Definitely not recommended.
I now write on 13th October. Although I was promised a response, nothing doing. I fear I have been taken for a ride. Just wish I had checked with trust pilot before purchasing.

September 21, 2023
Unprompted review
Rated 1 out of 5 stars

Rosacity is a scam merchandising firm…

Rosacity is a scam merchandising firm selling women’s fashion. They have clearly borrowed images of attractive garments , purportedly made of linen, often in vintage styles, from elsewhere , possibly another website.
But the actual product supplied is cheaply made and badly finished, bearing little resemblance to that which was advertised. It’s very doubtful that there is any linen in the textiles used for these garments, so they do not fit the advertised description at all.
These items are probably made in China. Rosacity purports to have a returns policy, but any messages sent to the email address listed on their website
are bounced back with a message to say the server cannot be contacted, so in effect the returns policy is a scam.
Also, there seems to be no way of deleting one’s account.
The garment arrived with no packing slip and the address on the parcel and that given on the website appears to be fictitious.
Do not buy anything from this website as it is a scam.

September 14, 2023
Unprompted review
Show reviews in all languages. (48 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look