Rose Removals & Storage Reviews 11

Excellent from start to finish!

Used Rose Removals November 2025. Dealt with two young gentlemen Tom & Sam. Communications couldn’t have been clearer. And they arrived as arranged. (I even had to rearrange the move after a key delay, and they had no issue coming another time)

Both guys were very careful throughout, and clearly had a lot of respect for the furniture. And items.

Would definitely recommend and will use again! Thanks Rose Removals.

I’ve used Rose Removals several times now for ourselves and my Dad. Absolutely brilliant. Very professional and recently did a great job moving my late Dad’s furniture into storage. Removal guys were excellent. And everything packed into storage very carefully. Have just emptied the storage today, and they couldn’t have been more accommodating. Thank you!!

We used Roses for my mothers move as she had previously used them 10 years ago.
We Could not have been more disappointed this time.
The volume of contents that was to be moved was relatively small yet they arrived with a huge lorry which ended up only being a quarter full, it then meant it did not fit down the drive to the new property and the lorry therefore had to park curb side on the grass and churned up the grass in doing so. The extra fuel required for a large lorry and environmental impact of using a large lorry versus a small one was unnecessary.

Roses quoted for the move to take 3 days, a day of packing, a day to move and a day allocated to drive back.
In reality they spent half a day packing, the move day they were finished and ready to drive back to Exeter at 2.00pm so no third day needed.
They are very good at their pre-move service in as much as they insist on full payment being made 10 days in advance of the move.
Their estimator not only got the volume wrong but also the time to do the move, a professional company should be spot on, I could have estimated this better.
When I emailed on the 2nd day of the move to raise these issues as ask for an adjustment to the quote due to it only taking 1 and 1/2 days versus the 3 quoted they were curt and disinterested.
I would not recommend Roses.

Getting a quote was easy and efficient. Then came the day of contract signing. We were at the end of the chain, clients waiting for us to complete contract.
Mum is in the solicitors office Monday 3rd eb. I contact Roses. The earliest date is Feb 20th. I request its reserved and placed on hold for a couple of hours? whilst solicitors make calls to the chain to agree. ROSES WILL NOT HOLD IT. I explain this is an elderly 86 year old lady and the process is stressful and daunting, but after placing me on hold and having a discussion with someone, the response is still no. DID NOT LIKE THE CUSTOMER CARE; WOULD NOT USE THEM AFTER THAT. So we turn to our 2nd quote. A most helpful competitor wit a 4 star ranking. They hold the 20th and the move date is checked and agreed by the 3 chain clients.
Getting a reserved slot is an essential part of the solicitors/clients agreeing the date to be stamped on the contract. You expect a processional remover to understand and engage with the process.
This company has a 2.5 rating. Not great. From our experience, i can understand why.
AMENDMENT
To clarify some of Roses, reply
The contracts were signed. Mum was in the solicitors office. The two other parties in the 3 level chain were awaiting for us to complete and offer a move date.
when I called, Roses had only 1 removal lorry left for the 20th Feb. Mum was now going down the road to make the chaps payment for the property purchase. I was assisting fix the move date. The completion was imminent. It just needed a call/email of agreement that her buyer could move on the 20th. This was all finalised the very same afternoon. All we needed was a hold on that one remaining removal lorry for a couple of hours.

Whilst loading one of the crew dropped an antique full size Cheval mirror frame down our stairwell, it was a two man job shouldn’t have tried on his own. Witnessed by other crew, broken frame documented and photographed by crew and our selves. Roses took no responsibility at all. I sourced an antique restorer/ repairer, transported it 20miles for repair and collection.
Made a claim under insurance via Rose, cost accepted insurer paid minus excess. Suggested that Rose pay the excess (£50), not remotely interested declined just said I should read the small print. Be aware Rose can break any items regardless of value or careless/negligent handling with impunity at no cost to them at all.

AVOID!!
We used Rose Removals to relocate from Devon to Herefordshire in April 2024, the drivers and porters were very helpful but, read on.
A couple of days after the move we were unpacking and plugged a Samsung smart TV in, it became apparent that the screen had impact damage, we had paid Rose Removals an additional £420 for insurance and started a claim, photos and brief statement were sent and we were handed over to the claims handler ICA ( International Claims Agency), we heard nothing for two weeks then this.
After reviewing your claim we value your Samsung 28" smart tv at £35.00 based on a second-hand unit one their sales rep's found on Ebay!! Covered in cobwebs and advertised with no remote or power cable, great!!
I was told we had a £50 policy excess and they would not pay out a penny despite their liability. Rather than chase them through a small claims court, I am writing this review so.
Do not use Rose Removals or check the insurance.. and do not use the International Claims Agency they are both rubbish!! Good luck with your move.
Sean & Stephanie
Leominster
Herefordshire

As with a comment from another customer I've used Rose Removals over many years for moves within and out of Devon and into storage. I've always been happy with the office staff and the removals teams. This last move from storage (in store 28 months) was an unhappy experience. I'm missing a box of items - nothing of great financial value but personal items nonetheless. I also commented that I felt some of the crew had been careless - standard lamp fittings damaged, some furniture coming out in a poorer state than it went in to store. I was informed by office staff that everything that went into storage came out but this is not the case. I do know my possessions. I wrote a balanced letter to Mr Rose giving positive feedback for my previous moves. I made no accusations; requested no compensation, I mentioned that with a number of different teams moving possessions in and out of store it is entirely possible for a box to break and contents to be dispersed. All I wanted was an acknowledgement and to be heard. Accidents do happen. Unfortunately no reply was forthcoming. I feel this is shabby customer service and reflects poorly on the Company and it's the end of what was a happy relationship at least on my part.

We have moved about 5 times in the last 14 years and having never been overly impressed we've tried different removal companies each time. We contacted Rose Removals this time as we were impressed that they train and employ their removal teams rather than bring in novice hired hands for the day. The 3 man team turned up on time at 9.00 am and boy did they graft! They worked solidly, only having drinks while they worked, rather than stopping for long. They were friendly and professional, took great care of our belongings and they worked as an effective team so were fast. Our new property was an hour away and they had moved us into our new home, with everything in the correct room and all by 2.30 pm. They were a pleasure to have with us on the day, we couldnt have done it without them and I would highly recommend Rose Removals.

Rose Removals were recommended to us by a friend. Jamie came to visit and we immediately liked and trusted his judgement and from then on, we could not have had a better service. Everything was communicated to us on time, the company kept in touch throughout the process and the team who actually carried out the removals were kind, helpful and very careful. For the first time in our history of moving house, nothing was broken or damaged - a shame that we hadn't met Rose Removals earlier! Thank you. Julia & Adam Dodd.

The crew that moved us last november 2023 where fantastic . But company was more interested in removing money from our bank account. So please make sure you read everything

A dismal insurance claim experience after Rose Removals damaged expensive Ligne Roset shelving during de-installation. Despite admitting the damage; taking the damaged pieces away; declaring the damage unrepairable; and sending me a claim form to complete they have told the insurers that the damage is superficial and cosmetic and what one should expect. Zero recompense. No apology. No contact from the family member who’s part owner of the business despite him attending site to inspect the damage himself on the day of the move. I have used this company several times all over the UK for both removals and storage over the last 25 years. Never again! Do not experience anything like this yourself and use another firm.