Really wanted it to work - I have pale skin and dark hair so I was hopeful. Used it religiously twice a week for over 12 weeks and absolutely no difference in growth rate/density Don't know why I exp... See more
Company replied
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What people talk about most
Reviews shaping this summary
I became concerned about not being able to track the product after two days with no results. Immediately I contacted the company and got a sure response. This put my mind at ease. The communication... See more
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Since I first ordered the OG device for my wife, we have been supported by this company. Although we are going through some challenges to find the effectiveness of the device. I have to translate the... See more
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My name is Giselle Breyer. I am a transgender woman who is still beginning HRT and, consequently, strugling against body hair is such a challenge to me. Therefore, I sent RoseSkinCo an email asking f... See more
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Company details
About RoseSkinCo
Written by the company
Lumi
Meet Lumi: the new at-home IPL hair removal device that stops hair growth right in its tracks…
Specially made to make you feel amazing in your dolphin-smooth, baby-soft skin.
Lumi delivers permanent hair reduction with noticeable results after just 4 uses and full results in 12.
Petal 2
Ultrasonic Facial Cleansing Brush
Power up your skincare routine with Petal 2 the most innovative, no-fuss, at-home, ultrasonic facial cleansing brush.
Completely transform the way you clean your skin, with over 10,000 ultrasonic pulsations per minute and circulating magnetic beads, Petal 2 penetrates deep into your pores while simultaneously massaging your skin, so you can experience your deepest and most revitalizing clean ever. Whenever.
Contact info
United States
- info@roseskinco.com
- roseskinco.com
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was excited to use this and to remove…
I was excited to use this and to remove hair as simply as the ads say. but the ads also say that you dont need the safety glasses because the light wont go off unless your skin is totally covering the window. In my experience this is NOT the case and the light goes off sometimes even when there is a big gap. I just don't think it's safe and why wouldn't you include additional glasses just to be on the safe side? Now i'm scared to use it any more even though I look away every time.
April 17, 2024
Unprompted review
Reply from RoseSkinCo
Hello Kristin,
I’m really sorry to hear about your concerns with the safety of our device.
We take these reports seriously, and it's important for us to investigate thoroughly. I understand that we’ve been in touch via email, and we’re currently waiting for a video from you demonstrating the issue. This will help us better understand what might be going wrong and ensure that we provide a safe and effective solution.
If you haven’t already, please do send us that video when you can. In the meantime, I recommend pausing the use of the device for your safety. Additionally, while our device is designed to operate safely without glasses under normal circumstances, using safety glasses as an extra precaution is something we will consider emphasizing more strongly in our guidance to ensure all users feel secure.
Thank you for bringing this to our attention. We’re looking forward to resolving this issue for you as quickly as possible. If there's anything else you need in the meantime, please don’t hesitate to reach out.
-Michelle
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My shipment was lost and they did…
My shipment was lost and they did everything to assist me in a timely matter. Sending a new shipment soon after. Great customer service! And the product works too!
May 21, 2024
Unprompted review
The product works and the support is…
The product works and the support is stellar. Highly recommend.
May 20, 2024
Unprompted review
Outstanding Customer Service
I cannot say enough positive things about customer service! Although the product didn't work for me as expected, the outstanding level of support and attention I received has left a lasting impression. From the moment I reached out for assistance, they were incredibly responsive, empathetic, and dedicated to resolving my concerns promptly. Thank you for setting the gold standard in customer service!
May 6, 2024
Unprompted review
Terrible product and terrible company
Terrible product and terrible customer service. Product does not work on my fair skin and dark hair which I should be the perfect candidate for. I have persevered with this product for longer than the 90 day guarantee as I was so hopeful that it would work and now am £150 down and the product does not do as it is advertised.
I contacted customer service to report my handset as being faulty after they told me everything I have been doing should have worked and they got back to me to advise they are very strict with their 90 day guarantee so couldn’t offer me any sort of replacement/refund/gesture of any sort.
Do not buy this product-it doesn’t work, is very expensive and the customer service is shocking. Terrible.
May 2, 2024
Unprompted review
Reply from RoseSkinCo
Hello Isla,
I'm truly sorry to hear about your disappointment and understand your frustration at not seeing the expected results, despite being an ideal candidate for IPL treatment based on your hair and skin type.
Results from IPL treatment can indeed vary significantly among individuals. Factors such as the area being treated, individual hair growth cycles, and the specific characteristics of your hair and skin can all influence effectiveness. This variability is exactly why we offer a 90-day guarantee—to provide customers the opportunity to evaluate the device and reach out to us if they are not seeing the expected results.
From our records, it appears that your order was placed in July 2023, and we did not receive communication from you until much later. Our policy encourages customers to contact us within this 90-day period if they're not seeing results, so we can offer tailored advice or adjustments. This proactive communication is crucial as it allows us to address any issues early on and discuss possible solutions, including extending the guarantee if necessary.
Since it's been nearly a year since your purchase, we are beyond the typical window for returns under the 90-day policy. However, we want to ensure that your concerns are addressed. If you suspect that the handset may be faulty, please fill out our Product Defect Form so we can investigate further: https://roseskinco.com/pages/product-defect-form.
While the late communication limits some options, we are committed to helping you resolve this situation. Our return policy is designed to be straightforward—if customers are not satisfied within the initial 90 days and communicate with us during that period, we're prepared to take necessary steps to ensure their satisfaction, including refunds where applicable.
Again, I apologize for any disappointment you've experienced. We're here to help and want to ensure a resolution that meets your needs.
Thank you for your understanding.
-Michelle
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Burnt my skin
I have a medium skin tone and this device burnt my skin. I’ve used IPL for years and previously had the Phillips Lumea. I thought as my device was quite old I’d change it up and try the RoseSkinco. That was such a mistake. Everything looked fine, I followed the instructions and used on medium setting. The device is sold as being safe for all skin types and my skin is not very dark. The first time I used it Ona medium setting it burnt my underarms. I thought maybe as the skin is a bit thinner there that could’ve been why (even though I’ve used IPL on my underarms for years). I then used it on my legs on medium setting. It left red burn marks straight away all over my legs. It was so painful and I was shocked it could do this on a lower setting. Who knows what it would’ve been like on the highest setting which is what I was used to using on my Phillips Lumea. After a few emails back and forth and sending photos of my burnt legs they agreed to send me a refund. However, this was a couple of months ago and my legs are now completely scarred. I’m devastated by how it’s left my skin and I have scars down both legs. I don’t want to get my legs out at all as it looks unsightly and I completely regret buying this device. Please don’t risk buying it as I think it’s unsafe and should not be sold to the general public.
January 23, 2024
Unprompted review
Reply from RoseSkinCo
Hi Fataha,
Firstly, I want to express how truly sorry I am to hear about your experience with our device and the distressing outcome on your skin.
I understand that you switched to our RoseSkinCo device after years of using the Philips Lumea, and it sounds like you were accustomed to a higher setting based on your previous experiences. However, transitioning to a new device, even within the same technology spectrum as IPL, can require a careful adjustment period, and even with previous IPL experience, we always recommend users start at the lowest setting with a new device to gauge how their skin reacts and then gradually increase the intensity. This precaution is critical, especially if there has been a recent history of similar treatments, as prolonged exposure to IPL or laser can sensitize the skin over time, making it more susceptible to adverse reactions.
Jumping directly to a medium setting (level 3) on a medium brown skin tone with a new device can increase the risk of an adverse reaction, such as burns and scarring, particularly on areas where the skin is naturally thinner or more sensitive like underarms and legs. Even though you were accustomed to using a high setting on another device, each IPL technology can vary, and initial caution is always recommended. We always recommend starting at the lowest setting and gradually increasing the intensity over time, allowing your skin to adapt to the new device. Again, adherence to the treatment instruction is important.
It's also important to let the skin rest if you're transitioning from one light-based treatment to another. We do not recommend starting at a high setting (level 3) without allowing the skin to adjust.
That said, I am relieved to hear that we were able to process a refund for you, but I understand that doesn’t undo the physical and emotional distress caused by this experience. We take this very seriously and will use your feedback as part of our ongoing commitment to improving product safety and customer guidance.
If there is anything more we can do to support you through this situation, whether it be further addressing the aftercare of your skin or any additional steps we can take to help, please don’t hesitate to reach out directly.
Again, I am deeply sorry for your experience, and I appreciate you bringing this to our attention.
-Michelle
Faulty Lumi
Having seen an advert on Facebook I thought I'd give the Lumi a try. Ordered one and it arrived on Monday. I should have been suspicious when the packaging was really shoddy and there was no documentation in the parcel. Switched it on and it doesn't pulse. So, I sent an email and a video of the faulty device to Roseskin asking for details about how to return it. No response. I messaged the company via Messenger. They asked for a video of the device which I sent them. No response. I contacted them via Instagram. Again, they asked for a video. I sent it. They have now messaged to say that they will be asking their technical team to look at the video to see what the problem is and they will get back to me. Still no information about how to send it back. From the video, the ' technical team' will see that IT IS FAULTY AND DOESN'T Work! I just want to send it back and get a refund. I would just like an address to send it back to. What kind of company does not include information on how to returm something?! It's £139!!! It doesn't work and I want to send it back!?
April 24, 2024
Unprompted review
Reply from RoseSkinCo
Hi Kirsty,
I'm really sorry to hear about the trouble you’ve had with your new Lumi device.
Our typical response time is between 24-48 business hours, but during periods of high inquiry volumes, it can extend up to 72 hours. I apologize if this delay has contributed to your current dissatisfaction.
Requesting a video for devices showing faults is a standard procedure, not just at our company but across many tech firms. This helps our Quality Team to quickly diagnose the issue without requiring back-and-forth shipping that can be time-consuming and inconvenient for our customers. I assure you that the review of such videos is typically very swift—taking only 1-2 business days—and we aim to resolve these matters as quickly as possible once we confirm the fault.
To help expedite your request for a return and refund, could you please provide your order number? This will allow us to quickly verify your purchase and provide you with the correct information on how to proceed with the return.
Thanks again for reaching out and for your patience as we sort this out. Looking forward to getting this fixed for you soon! :)
-Michelle
Good customer service
I moved from PA to Florida in 2021 and had been getting waxed for years. Knowing I would be in warm weather year-round, I immediately signed up for laser hair removal at a laser hair removal chain. I paid 4k for my full Brazilian, underarms, and sideburns on my face. My package included unlimited sessions and I saw a lot of improvement in all 3 areas, but then I moved to GA where there are no local facilities, so I couldn't continue with my treatments. I refused to pay another several thousand dollars again, so I invested a lot of time researching highly rated, legitimate at-home devices. I decided on RoseSkinco Lumi. I used it 100% as directed on the HIGHEST setting due to pain not being a factor since I was used to professional laser treatment. I used it for the "suggested" 8 weeks on all areas I previously had a professional laser on as well as some new areas, and it appeared to be working at first, however, I had to stop using it briefly before going on vacation. The hair grew back 100% and I noticed the chin hairs on my face have been growing thicker and longer. I am extremely disappointed as this was a waste of money. I have gone back to waxing and shaving. (Side note: I do not have PCOS)
4/3 Update: While the device didn't work for me, their customer service is great.
July 5, 2023
Unprompted review
Reply from RoseSkinCo
Hi La Reina,
Firstly, I want to say a huge thank you for giving the RoseSkinCo Lumi a try and for sharing your experience with us. It sounds like you've been on quite the journey with hair removal, and we were really hoping our device could be the right fit for your needs, especially after your move and the positive start you noticed.
While the Lumi is designed with the aim of providing salon-quality results at home, individual results can indeed vary based on a multitude of factors including hair type, growth cycle, and skin response. It's also important to mention that, in some cases, hair may appear thicker if the treatment cycle is interrupted, as it could coincide with certain hairs entering a new growth phase.
We truly value your feedback and are continuously working to improve our products based on customer experiences like yours.
We do offer a 90-day money-back guarantee. If you haven't yet, kindly email us at info@roseskinco.com so we can further discuss your concerns or assist you in your guarantee claims. :)
Thank you and we look forward to hearing from you!
-Michelle
I sent an email in after using this for…
I sent an email in after using this for about 5 weeks, due to seeing zero changes, my hairs were just as black and grew back just as fast. They told me I didn't use it for long enough I kept using. I'm on week 7 now, it's still the same thing, seeing zero changes, just burning when using. Pretty sure they want me to wait till the 12 weeks so I cannot get a refund. I'm using at the highest settings and using twice a week consistently just want my money back and customer services is unresponsive.
I feel like this is great in theory but did not work for me. I have really black small chin hairs on my chin, I went to a salon for several treatments and it helped for some areas but did not help for chin areas. I used this consistently for 7 weeks, 2 days a week on the highest setting, see zero changes, my hair isn't any lighter and it's not growing back any slower, I'm sure it works for some areas of the body but not these particular stubborn hormonal hair. I did contact customer service already but they told me I didn't use it for long enough but I literally see zero change from being consistent with it. I understand I have not used it for 12 weeks but also I think it's a bit scamy that 12 weeks is exactly the cut off of when you can return the product, so therefore they want you to use it for 12 weeks fully, even if it's not working for you so that you can go back and tell them it's still not working and they won't refund you cause it's over 12 weeks. You would think with using it for 6-7 weeks I would see a tiny bit of a difference but I'm seeing exactly 0 results even though their website says otherwise it literally says the following:
2-4 weeks
You’ll be surprised at just how fast your hair growth starts to slow – you’ll likely notice a change after your first or second session.
5-8 weeks
After a month of consistent weekly or biweekly treatments, you’ll notice a significant reduction in hair growth.
8-12+ weeks
During this stage, your legs will be silky smooth and virtually hair-free. Most people have little to no hair growth left by the time they reach 12 weeks of treatment.
I believe this is pretty deceptive marketing. I just want my money back at this point so I can put it towards electrolysis that will actually work for me.
February 27, 2024
Unprompted review
Reply from RoseSkinCo
Hello Leanne,
Thank you for your detailed feedback.
First of all, I’m really sorry to hear about your experience with our product and the frustration it’s caused.
We always hope for our products to make a positive difference, and it’s disappointing to learn when they don’t meet those expectations.
Regarding the 90-day guarantee, we’ve put this policy in place precisely for reasons like this. We understand that everyone’s skin and hair are unique, and what works wonders for one person might not be as effective for another. This guarantee is our way of offering a safety net for our customers to try our products without feeling stuck if they don’t see the results they were hoping for within that timeframe.
I see that you've mentioned you've already been in touch with our customer service team and have settled with a refund. I’m glad to hear that we could come to a resolution that, although not ideal, hopefully, offers some closure to your experience with our product.
If there’s anything more we can do to assist you or any additional feedback you’d like to share, please don’t hesitate to reach out. Your insights are invaluable for us to learn, improve, and ensure our products and services better meet our customers' needs.
Thank you for giving our product a try, and I wish you all the best on your hair removal journey. :)
-Michelle
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I think it made some difference…
LUMI (rose gold)
Pros:
- Easy and quick to use
- Lots of instruction online and with the packaging
- Slowly seen some improvement with how my hair is growing back (seems a bit thinner)
- Very good customer service (contacted regarding the money back gurantee)
Cons:
- Hair seems to be growing back more or less at the same speed (I tried to document this privately)
- After following the guide and slowly intensifying the level I ended up with burns in my lower stomach and biki line which are taking a long time to fade and are very obvious (I receive my money back quite promptly which I appreciated, but please be careful not go too high too soon!)
Conclusion:
- For the money spent it seems that there are more effective alternatives elsewhere especially with those with darker skin (I had checked the hair/skin chart before purchase)
- Very responsive and helpful customer service
February 18, 2024
Unprompted review
Good value for money
It took a long time to get the item delivered due to a confusion with the local courier service. Customer service was super helpful and was constantly communicating with me to sort things out.
I am brown skinned and have very thick black facial hair and have tried clinical laser treatment before and thought I would give RoseSkinCo a go as they were one of few IPL devices on the market catering to darker skin tones. I have been using the product for over month and a half and beginning to see the results. I am shaving less frequently than before. Be careful not to press the device tightly to your skin as I ended up burning myself the second time I used it even though I was using it at a low intensity level. Lift the device up after each pulse. In short, follow the instructions. So far, very happy with the product. Good value for money.
February 8, 2024
Unprompted review
Dont receive products after payment. Extremely Disappointed
My fiance placed an order from Roseskinco's website on 6 December 2023. Till today we still haven't received the product. Its been 3 months. How can we review a product that wasn't received. Im starting to think this website is a scam and you dont get your products after you pay. We are extremely disappointed.
December 6, 2023
Unprompted review
Reply from RoseSkinCo
Hello Kayla,
I'm truly sorry to hear about the delay you've experienced in receiving your order from RoseSkinCo. It's understandably disappointing, and the last thing we want is for you to feel let down by us.
Our typical shipping timeline is between 7-10 or 15-20 business days depending on your location. Sometimes, orders do encounter issues, whether they get held up at customs or face other unforeseen delays. Especially for orders shipped to locations like Mexico, Alaska, or Hawaii, we are currently experiencing some delays, as noted on our website. Please rest assured, we're absolutely here to support you and get to the bottom of this.
I want to personally look into this for you and find out exactly what's happened with your order placed on December 6, 2023. Please expect an email from our team today.
I'll be waiting to hear from you and will get back with an update as soon as possible.
Again, I'm really sorry for any inconvenience and frustration this has caused. We value your trust and are eager to resolve this situation for you.
-Michelle
No results after 8 weeks, not worth the money
I have been using the laser for 8 weeks (twice a week) now. To be honest I don't notice any difference which is pretty disappointing. I use it on my face and armpits. you have to shave the area before using the device. Due to shaving i now have more dark hair growth on my face than ever before, this is the last thing i was waiting for. I will still use it 2 times a week, hoping it will eventually pay off. So far not worth its money and time. The lotion and gloves are good.
March 4, 2024
Unprompted review
Reply from RoseSkinCo
Hello Louise,
First off, I want to say thanks for sticking with the process and giving our laser a thorough try.
It’s worth noting that while shaving is a recommended step to ensure the laser works effectively, it shouldn’t cause hair to grow back thicker or darker. Hair may appear more noticeable initially due to the blunt tip formed by shaving, but it doesn’t alter the texture or rate of hair growth.
That said, everyone's skin and hair react differently to IPL/laser treatments, and sometimes, it does take a bit longer to start seeing significant results. We often hear that the turning point can come a bit further down the line with consistent use. You're doing great by continuing the twice-weekly sessions, and that persistence might just be key to achieving the results you’re looking for.
I’m glad to hear you find the lotion and gloves good! That’s a positive note, and hopefully, the device will soon start showing its value to you as well.
Since you’re dedicated to continuing the treatment, I'd love to offer additional support or tips that might help optimize your results. And remember, our team is always here to discuss any concerns or questions you might have about the process or how to get the most out of your device.
Thanks for sharing your experience so far, and please don’t hesitate to reach out directly. We’re here to support you every step of the way.
-Michelle
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Didn't work for me
Unfortunately, I'm not too thrilled with this product, and I really hoped it would work out for me. I've been using my Lumi regularly since September, but I haven't seen any reduction in hair growth at all. Although I do appreciate the easy-to-use handset and the helpful customer support, I can only give it two stars because it just hasn't delivered the results I was hoping for.
It's disappointing that it hasn't worked for me, not even on my very thin facial hair. I even went beyond the recommended usage period for areas like the bikini line, but after more than five months with no improvement, it's clear it's not working for me.
I've tried to stick with it, hoping things would change, but now it's just another annoying step in my hair removal routine. Having to shave sometimes twice a week alongside using Lumi has made the whole process even more unpleasant.
I'd really like to figure out what the issue is. I'm following the instructions properly, and my hair and skin tone are within the average range for the product. I mainly use it on level 6 for most areas.
September 20, 2023
Unprompted review
Reply from RoseSkinCo
Hello Thais,
Thank you for taking the time to share your honest feedback about your experience with the Lumi. We truly appreciate your kind words about our handset's ease of use and our customer support team. However, I'm genuinely sorry to hear that the product hasn't met your expectations in terms of hair reduction.
It's important to note that while some users see quick results with IPL technology, others may require a bit more time due to various factors such as hair density, growth cycle, and how the individual's skin and hair contrast responds to the treatment. It’s these nuances that have shaped our decision to offer a 90-day guarantee. This policy is precisely for situations like yours - it’s there to protect your investment while giving the product a fair chance to work.
We understand how disheartening it can be to not see the desired results after diligently following the recommended usage. Given your commitment and the efforts you’ve put in, we want to ensure you’re not left feeling stuck. If you’re within the 90-day window and decide it’s not the right fit, we’re here to honor that guarantee. However, if you’ve communicated a desire to continue with the treatment beyond this period, we’re equally committed to supporting you through your journey.
It might also be helpful to review your treatment plan together. Sometimes, small adjustments can make a significant difference. Please feel free to reach out to us directly. We’re here to help you navigate through this and explore all possible options to make your experience better.
-Michelle
My gift arrived on time.
My gift arrived on time.
Amazing customer service from the team who supported me with any enquires.
February 17, 2024
Unprompted review
Been using it for 3 years and not seen…
Been using it for 3 years and not seen hair reduction results. I have pale skin and jet black hair so I’d be the ideal candidate. It’s stained my skin on my top lip white but hair still grows. My legs last a bit longer, maybe 3 days until I need to shave again. Absolute waste of money. Also a year in it started flashing at random and I contacted the company for help explaining I was concerned and were my eyes safe, and they didn’t respond. So yeah it’s a bit of a con in my opinion but maybe try the Braun one. I’ve been told if I don’t add an order number etc my review will be deleted in 3 days - order id 224242
February 24, 2024
Unprompted review
Reply from RoseSkinCo
Hi Maria,
Firstly, I want to thank you for sharing your experience with us, even though it hasn’t been the positive journey we aim for our customers to have. Hearing that you've been using our product for 3 years without the results you were expecting, especially with your skin and hair type being the ideal candidate, is genuinely disappointing for us too.
I’ve looked into our records, and it appears we haven't received an email regarding these issues. There might have been a mix-up or technical glitch that prevented your message from getting through to us, and for that, I apologize. That's not the standard of support we aim to provide.
I also want to address your concern regarding the safety of your eyes and the device's functionality directly. We've taken the liberty of reaching out to you with some steps we can take together to address both the effectiveness and safety concerns you’ve raised, including looking into the issue with your device's random flashing.
Please check your email for our message and we look forward to hearing from you.
-Michelle
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Just know
Just know, this product is coming directly from China and WILL TAKE FOREVER to even ship or be delivered. It’s been over 7 days since I placed an order and my
Product has not even shipped. I’ve contacted customer service and they “assure me” my product is going to be shipped and “hand picked” lol
February 7, 2024
Unprompted review
Reply from RoseSkinCo
Hey there,
Thanks for reaching out and sharing your concerns with us.
We do have multiple warehouses around the globe to ensure our products reach our customers as efficiently as possible. This setup helps us cater to our global customer base more effectively. I apologize if there was any confusion about the shipping process or if the wait time has been longer than expected.
Could you please provide your order number? This will allow me to look into your order's specific details, check its current status, and give you a more accurate update on when it’s expected to ship.
Thanks for your patience, and I’m looking forward to getting you the information you need.
-Michelle
takes very good care of customers
February 5, 2024
Unprompted review
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