Really wanted it to work - I have pale skin and dark hair so I was hopeful. Used it religiously twice a week for over 12 weeks and absolutely no difference in growth rate/density Don't know why I exp... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Since I first ordered the OG device for my wife, we have been supported by this company. Although we are going through some challenges to find the effectiveness of the device. I have to translate the... See more
Company replied
My name is Giselle Breyer. I am a transgender woman who is still beginning HRT and, consequently, strugling against body hair is such a challenge to me. Therefore, I sent RoseSkinCo an email asking f... See more
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Although the device did not work for me as I’m a natural blonde, the product is super professional looking and came very fast. I’m sure it works wonders on those with darker hair. I must also shout ou... See more
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Company details
About RoseSkinCo
Written by the company
Lumi
Meet Lumi: the new at-home IPL hair removal device that stops hair growth right in its tracks…
Specially made to make you feel amazing in your dolphin-smooth, baby-soft skin.
Lumi delivers permanent hair reduction with noticeable results after just 4 uses and full results in 12.
Petal 2
Ultrasonic Facial Cleansing Brush
Power up your skincare routine with Petal 2 the most innovative, no-fuss, at-home, ultrasonic facial cleansing brush.
Completely transform the way you clean your skin, with over 10,000 ultrasonic pulsations per minute and circulating magnetic beads, Petal 2 penetrates deep into your pores while simultaneously massaging your skin, so you can experience your deepest and most revitalizing clean ever. Whenever.
Contact info
United States
- info@roseskinco.com
- roseskinco.com
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The worst customer service experience
If I could give a negative review I would. I have no idea if the product works because, like others, I never received it. It was delivered to the wrong house and I'm not even sure it was the correct neighborhood. I emailed Roseskin and after multiple back and forth, was told to contact the delivery company, piggyship, for a lost claim id. First, piggyship said they would get the driver to retrieve the package and redeliver. Yeah, right. The photo showed the package was left on a dark porch in the middle of the night. Then I was told to email piggyship for a lost claim id because customer service didn't have that info. Naturally, the email address I was given was incorrect. I don't know which company is worse, piggyship for it's incompetence or Roseskin for using them. I have to now dispute the charge with my credit card as Roseskin is a scam.
September 6, 2024
Unprompted review
Reply from RoseSkinCo
Hello Minette,
Thank you for reaching out and sharing your experience with us. I completely understand your frustration and I’m really sorry to hear about the delivery issues you faced.
After checking everything on our end, I saw that your order was marked as delivered on September 6, 2024. When you contacted us last Saturday, September 7, 2024, we immediately checked with our shipping team and recommended you get in touch with Piggyship to report what happened (file a claim). This is a normal part of our process to help speed things up while we also investigate internally.
Since this happened over the weekend, couriers weren’t available to investigate, but we tried to help as quickly as possible when Monday rolled around.
By Tuesday, we offered to reship your order at no extra cost to you, hoping to resolve things. When you opted for a refund instead, we made sure that was processed by Wednesday, September 11th. So, within just five days, we did everything we could to sort this out for you.
I understand how frustrating this situation must have been but we ask for your kind understanding and patience as we are working internally to investigate and understand what happened. We genuinely worked to resolve your issue as quickly as possible, and I hope this explains the steps we took to assist you and the processes we have to follow in such cases.
We really appreciate your time and hope this clarifies things. If you have any other questions or concerns, please feel free to reach out. We're always here to help!
-Michelle
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Customer service was fantastic!
September 5, 2024
Unprompted review
Very friendly staff
Very friendly staff, I originally ordered this for my partner but we unfortunately split up so had to cancel it last order. Staff was there for me and very responsive would definitely recommend as their products do look amazing
August 19, 2024
Unprompted review
Amazing customer support
They reply to my email by the next morning, and not with a “nope we can’t do anything.” like most companies do. They look into it even though they couldn’t refund and cancel the order, they explained that it was already shipped out. Also the communication was professional and not robotic. Also provided me the tracking number as well without me needing to request.
August 14, 2024
Unprompted review
Positively lovely
I must admit I was very sceptical about whether this would work especially since I went for professional hair removal last year and I was not happy with the result.
I was gladly proven wrong.
This works like a dream. I've noticed far less growth. It is easy to use. Quick and efficient. Very easy to carry if you're going on a trip for a few days.
The rose gold/pink colour is beautiful (I know it's a vain thing but it is easy on the eye).
I recommend this to everyone!
January 1, 2024
Unprompted review
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I am absolutely thrilled with the…
I am absolutely thrilled with the results I've seen from using RoseSkin Hair Laser Removal! I was a bit skeptical at first, but after just a few sessions, I've noticed a significant reduction in hair growth. The device is easy to use, gentle on my skin, and the results are long-lasting. I've tried other hair removal methods in the past, but this one is by far the most effective. My skin feels smoother, and I've saved so much time and money by not having to wax or shave as frequently. The customer service team at RoseSkin is also top-notch - they're always available to answer questions and provide support. I highly recommend this product to anyone looking for a convenient, pain-free, and permanent hair reduction solution. Five stars, hands down!
July 25, 2024
Unprompted review
I have been using this for over a year…
I have been using this for over a year and its barely made a difference. I have dark hair on light skin and used it exactly how the instructions said..... useless
July 18, 2024
Unprompted review
Reply from RoseSkinCo
Hello Rachel,
I'm really sorry to hear that you haven't seen the expected results with our product, especially after such diligent use. We understand how frustrating this can be.
I'd like to help address this directly. Could you please provide me with your order number? This will allow us to look into your purchase details. Also, it’s worth noting that our 90-day money-back guarantee is in place for situations like this, where users don’t see the results they hoped for within the initial weeks of use.
Looking forward to your response so we can make this right for you. :)
-Michelle
I had wonderful Customer Service with…
I had wonderful Customer Service with my last order. They were very responsive to my inquiry and settled my request quickly!
July 12, 2024
Unprompted review
I purchased the Rose Skin hair remover…
I purchased the Rose Skin hair remover after moving away from my wax specialist. Now living in Hawaii, I wanted something that could limit my shaving needs and thought this was the perfect fit. WRONG!
I used it twice/week as instructed, for 8 weeks. I only worked on one leg and one side of my bikini line so I could see the difference in hair growth. After 8 weeks - nothing!
I reached out to the company to return it - they have a 90 day money back guarantee. I heard back quickly, but instead of return info, they began grilling me on how often I really used it, my hair color, was I shaving, etc. I confirmed the details and asked for return info only to get an offer to extend my trial period. Again, I declined the offer. Instead of a quick response, I've heard nothing. CRICKETS! I've sent 3 messages, only to have them go ignored. I'm sure they are hoping we'll get to the 90 day mark so they can deny my refund.
Don't waste you time and money and don't believe all the fake reviews out there!! SCAM!!!
May 1, 2024
Unprompted review
Reply from RoseSkinCo
Hello Jodi,
Thank you for reaching out and sharing your experience.
I’m truly sorry to hear that you haven’t seen the results you were expecting and that your experience with our customer service hasn’t met your expectations. We genuinely strive to ensure all our customers have a positive experience, especially when it comes to honoring our 90-day money-back guarantee.
We're currently experiencing a higher volume of inquiries due to our 4th of July sale, which might have delayed our response times. I apologize for any frustration this has caused. We definitely don't want to miss helping anyone within their guarantee period.
To ensure we resolve your issue promptly, could you please provide your order number? This will help me look into the support previously given and ensure we expedite the handling of your return request.
Thank you for your patience, and I look forward to resolving this for you soon. :)
-Michelle
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USPS sucks!
If you are planning to gift their product, plan ahead and buy weeks before the event! Mine frustratingly went missing because I had posted an incorrect country code. USPS was useless and the first person I talked to from this company was polite but was not so helpful. I was asked to follow the same instruction several times until their supervisor stepped in. I never asked for her but I'm glad she was there.
I needed to bring the product with me to Colombia so not having my order before I leave was extremely frustrating. I also thought they have phone support. I was desperate and in a hurry. I'm a custodian with a pwd son and I also care for my elderly mom so talking to multiple people over email with no clear resolution made me feel hopeless.
Special thanks to the supervisor I talked to. Thank you for taking care of me and for explaining how I got the wrong country code. I kept asking about that but no one from your team gave a clear answer except you, Sheena. Please excuse my rudeness.
I'm happy I had put my trust to this company.
July 1, 2024
Unprompted review
Excellent customer service
I had to cancel my order last minute. Every representative that I spoke with was extremely helpful in getting my order canceled and ensuring my money was refunded in a timely manner. Also, my daughter uses this product and says it’s amazing!
June 30, 2024
Unprompted review
The customer service were very exquisite
The customer service were very attentive to details. Special thanks to Mark for his excellent communication and for taking care of everything perfectly.
Deeply appreciated.
June 27, 2024
Unprompted review
If you have PCOS don’t bother
If you have PCOS, I wouldn’t waste your money. I bought this specifically as it used people with PCOS in the advertising, and I thought it would help with my hair growth. I’ve been using it consistently since I bought it at the beginning of the year, and I’ve now given up because it’s clearly not working. Even on my leg hair it’s not made a difference. I did contact about returning it, but then was told to give it more of a chance, which I’ve done and sadly it’s not worked out and the returns period has long expired, so just a bit of a waste of time and money. Really agonised for ages over spending the money on this and I’m really disappointed to have wasted such a large amount (not large to some people but to me, a LOT of money.)
June 21, 2024
Unprompted review
Reply from RoseSkinCo
Hi Anna,
Thank you for sharing your experience, and I'm genuinely sorry to hear that the results haven't met your expectations, especially given the challenges associated with PCOS. We understand that managing hair growth related to PCOS can be particularly difficult, and results can vary significantly from person to person.
In recognition of this, we offered an extension of the guarantee period specifically for your situation. This extension was provided to ensure you had ample time to evaluate the effectiveness of the product without the pressure of a looming return deadline. Our goal was to provide you with peace of mind and enough flexibility to assess the results accurately, acknowledging that hormonal influences like those in PCOS can affect outcomes.
You agreed to this extended trial, and we clearly communicated the new deadline for reaching out to us if the results were still unsatisfactory. Unfortunately, we did not receive any communication from you until this review. We strive to support our customers thoroughly, which includes honoring agreements made to extend service provisions like guarantees.
I'm here to help with any further concerns or questions you might have. Our goal is always to support our customers genuinely and effectively. Please feel free to reach out if there's anything more we can do for you.
-Michelle
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amazing!!
quick response
very detailed instruction
nice and polite manner
June 19, 2024
Unprompted review
Buyer beware
I tried to return my product because of the awful odor (never even used it) and was offered half off instead of the hassle of doing a return. I waited over a week and still haven’t been able to get ahold of anyone. I’m getting my cc involved and just going to return to sender. Horrible customer service.
*wanted to update* customer service rep eventually got back to me and took care of everything that same day. I really do appreciate the quick resolution and am happy to say all my concerns were handled and take care of. Thanks!
June 16, 2024
Unprompted review
Reply from RoseSkinCo
Hello Kimberly,
Thank you for your feedback regarding the odor of the product and the difficulties you've experienced with our customer service. We genuinely aim for prompt responses but as I've reviewed our communication logs, I acknowledge and sincerely apologize that our response time was not up to our usual standards, and I understand how frustrating that must have been for you.
Regarding the odor you mentioned, it’s typical for new devices to have a manufacturing scent, which usually clears up after a few uses. We understand, however, that this was particularly bothersome for you, and it's important to us that you're comfortable with your purchase.
I also apologize for any confusion about the return shipping costs. To ensure a seamless purchase experience, we cover all initial shipping, delivery, and customs fees. Given these costs, our policy requires customers to handle return shipping expenses. This balance helps us maintain our service and support standards without imposing excessive costs on either side.
This policy is mentioned on our 90-day money-back guarantee page.
We’ve taken steps to resolve this issue, and if there’s anything else you need or further questions you have, please don't hesitate to reach out directly. We are here to help and ensure that you have a positive experience with our products and service.
Thank you for your understanding and for giving us the opportunity to make things right.
-Michelle
Outstanding customer service
I rarely write reviews but this time it's warranted. Sadly my original order was lost by Evri but the customer service team went over and beyond to help 1) track down my lost order and then 2) when it could not be located, they sent me a replacement without the usual runaround. The staff were proactive, so helpful and consistently kept in contact without me having to chase them. I received my new order and it looks impressive.
June 7, 2024
Unprompted review
Great customer service
After my package getting lost in the mail, Skye from RoseSkinCo was really helpful and quick with replying to my emails. Their customer service is great and I look forward to trying my new Lumi once it arrives 💕
June 3, 2024
Unprompted review
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It doesn’t work
It doesn’t work. The customer service at this company is great, which is why you see so many positive reviews because people don’t come back years later to review the actual results. I used it consistently for almost a year. It slows down regrowth, but doesn’t stop it. So the moment you stop using it, your hair goes back to normal. In other words, unless you want to do this every week for the rest of your life, just pay for laser.
June 4, 2024
Unprompted review
Reply from RoseSkinCo
Hi Jill,
Thank you for taking the time to share your experience and for the kind words about our customer service. We’re sorry to hear that the results didn’t fully meet your expectations, even after consistent use over a year.
IPL technology, which is designed to reduce hair growth, works differently for everyone based on various factors such as hair thickness, the treatment area, and skin type. It is intended to reduce hair growth significantly when used as directed.
We understand the commitment involved in using our product and want to reassure you of the support we offer:
+ 90-Day Guarantee: This is in place to give you enough time to try the product thoroughly and see initial results. If you’re not satisfied within this period, we offer a full refund to ensure you’re not out of pocket for a product that doesn’t meet your needs.
+ 1-Year Product Defect Warranty: We stand by the quality of our devices. Any functional issues or defects within a year of purchase are fully covered, ensuring your investment is protected.
Our commitment extends beyond these policies. We are here to support you throughout your journey with ongoing guidance on how to get the best results from your device. If you decide to continue using the IPL system, we’re here to assist with any queries or additional support you might need.
To ensure we have done everything possible to assist you, could you please confirm your order number or provide any details from our previous interactions? This will help us verify your purchase and review what solutions were previously offered. We want to ensure that every aspect of your experience is addressed.
We appreciate your feedback as it helps us improve and understand our customers’ needs better. Please don't hesitate to reach out if there's anything more we can do for you. :)
-Michelle
The whole handset gets really hot and…
The whole handset gets really hot and is so uncomfortable to use ( even on lower settings) so really feels like a waste of money.
May 30, 2024
Unprompted review
Reply from RoseSkinCo
Hi Simon,
I’m really sorry to hear that the handset is getting uncomfortably hot. Don't worry! We're here to help.
Could you please send us your order number or any other purchase details? This will help us look into previous support interactions and ensure we address this properly. Whether it’s a troubleshooting step or a replacement if needed, we’ll make sure to find a solution that works for you.
Feel free to reach out directly by email, or you can provide your details here, and we’ll take it from there. We’re here to help and want you to have the best experience with our product.
Thanks for reaching out, and we look forward to resolving this quickly for you!
-Michelle
Quick and Superior Customer Support
The original device had been defective. I contacted customer service and they were quick to get me in touch with the right people. After sending in a video of the defective product, it only took two days for them to ship out a replacement product. Everyone I’ve talked to have been super friendly and quick.
May 28, 2024
Unprompted review
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