Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Sean Taylor is a consummate professional and a really nice person. He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly. He is a delightful individu... See more
Company replied
Hi I phoned out of hours as my sons head rest had broken and was unable to use chair Gary Thompson was the person I spoke to he was very helpful and friendly he went into to work first thing next mor... See more
Company replied
Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... See more
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Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
910 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sean Taylor the technician was very…
Sean Taylor the technician was very quick to not only get back to us. It arrived within an hour. Very friendly and knowledgeable. Could not ask for a better service
May 5, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your feedback. We’re pleased to hear Sean responded so quickly and provided such friendly and knowledgeable service. We’ll pass your comments on to the local management team and Sean directly.
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We booked for two wheelchair repairs…
We booked for two wheelchair repairs and Gary Thompson supported to change them and even went on to fix the handles that were loose
May 5, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your review. We’re pleased to hear Gary was able to complete both wheelchair repairs and also help with the loose handles during his visit. We’ll make sure your feedback is shared with the local management team and Gary directly.
Gary Thompson fixed a wheelbarrow in my…
Gary Thompson fixed a wheelbarrow in my service and he did an amazing job.
May 5, 2026
Unprompted review
Reply from Ross Care
Hi Joan, thank you for your review. We’re delighted to hear Gary provided such great service and completed the repair successfully. We’ll pass your feedback on to the local management team and Gary directly.
Gary Thompson visited us
Gary Thompson visited us, very helpful man and friendly. Went above and beyond with the service provided. Thank you Gary
May 5, 2026
Unprompted review
Reply from Ross Care
Hi Naila, thank you for your kind feedback. We’re pleased to hear Gary went above and beyond and provided such friendly and helpful service during his visit. We’ll ensure your comments are shared with the local management team and Gary directly.
Very nice gentleman
Very nice gentleman , who put Tyrone’s wheelchair together . Explained how to get the wheelchair fixed if it gets damaged or goes wrong . Thanks Sean
May 5, 2026
Unprompted review
Reply from Ross Care
Hi Sonia, thank you for your lovely review. We’re delighted to hear Sean took the time to explain everything clearly and ensure you knew how to arrange support if needed in future. We’ll pass your kind comments on to the local management team and Sean directly.
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I made a call early on Saturday morning…
I made a call early on Saturday morning to the out of hours line & spoke with GARY THOMPSON. He listed to the issues that my son had with his wheelchair & confirmed that he would be able to arrange for it to be looked at. He communicated via text message the approximate arrival time & also again when the wheelchair had been fixed. Excellent communication & great service. Thank you we very much we appreciated the speedy response, which in turn ment my son could continue his daily activities.
May 2, 2026
Unprompted review
Reply from Ross Care
Hi Julia, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly, kept you updated throughout and was able to get your son’s wheelchair repaired promptly so he could continue his daily activities. We’ll make sure your kind comments are passed on to Gary directly.
Excellent engineer and experience!
Gary Thompson came out to fix my damaged chair and was amazing!
He was smiling and happy despite it being very early in the morning.
He was very personable and I was very happy having him in my home.
What a lovely man!
May 4, 2026
Unprompted review
Reply from Ross Care
Hi Katy, thank you for your lovely review. We’re so pleased to hear Gary provided such friendly, professional and reassuring service while repairing your wheelchair. We’ll ensure your kind comments are shared with Gary directly.
I found Gary your engineer very helpful…
I found Gary Thompson your engineer very helpful and professional… a credit to your company.
May 2, 2026
Unprompted review
Reply from Ross Care
Hi Kenneth, thank you for your kind feedback. We’re pleased to hear Gary provided such helpful and professional service during his visit. We’ll pass your comments on to Gary directly.
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The purpose of the visit was sorted…
The purpose of the visit was sorted (wheel chair)
Gary Thompson
May 3, 2026
Unprompted review
Reply from Ross Care
Hi Ifeoma, thank you for your review. We’re pleased to hear Gary was able to resolve the issue with your wheelchair successfully. We’ll pass your feedback on to Gary directly.
Gary Thompson was so lovely
Gary Thompson was so lovely. We had called wheelchair services during the day and got told they are too busy and to call out of hours at 5pm. Gary got to us within 30 minutes and came to fix 1 chair but ended up helping out with 3. He was very talkative and polite and had a really welcoming atmosphere. Couldn’t thank him enough!
May 1, 2026
Unprompted review
Reply from Ross Care
Hi Beth, thank you for your wonderful feedback. We’re delighted to hear Gary responded so quickly and went above and beyond to help with multiple wheelchairs. We’ll ensure your lovely comments are passed on to Gary directly.
Gary Thompson has visited us on a few…
Gary Thompson has visited us on a few occasions and has always been very helpful, nothing is ever too much trouble and he is very polite and patient with our residents.
May 1, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your review. We’re pleased to hear Gary has consistently provided such helpful, polite and patient service during his visits.
Ajay came out to fix the controller arm…
Ajay came out to fix the controller arm on my power chair, Really difficult repair which needed the arm taken apart & reconfigured after I misjudged the space round a wall!! He did a brilliant job & the chair is back to handling like new
April 24, 2026
Unprompted review
Reply from Ross Care
Hi John, thank you for your great review. We’re pleased to hear Ajay was able to successfully complete such a difficult repair and get your chair working like new again. We’ll pass your kind comments on to Ajay directly.
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Mr Sean Taylor,
Mr Sean Taylor,
Came to my property today to pick my Husbands, wheelchair up. He was very polite and helpful, also was very informative with all mine and Hubby's questions. Above and beyond. That's why I've given him a 5 🌟
May 1, 2026
Unprompted review
Reply from Ross Care
Hi Susan, thank you for your wonderful review. We’re delighted to hear Sean provided such polite, helpful and informative service during the collection visit. We’ll ensure your kind comments are shared with Sean directly.
Sean Taylor was so professional
Sean Taylor was so professional, and polite. Taking his time to explain everything perfectly and making sure I am comfortable in my new wheelchair. Thank you so much.
May 1, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your lovely feedback. We’re so pleased to hear Sean took the time to explain everything clearly and made sure you felt comfortable using your new wheelchair. We’ll pass your comments on to Sean directly.
Very kind man and was very helpful.
Very kind man and was very helpful.
He was really polite and friendly
He helped me with setting up my new electric wheelchair the way I liked it
April 30, 2026
Unprompted review
Reply from Ross Care
Hi Jez, thank you for your review. We’re delighted to hear the engineer provided such kind and helpful support while setting up your new electric wheelchair.
Sean was very professional and…
Sean was very professional and knowledgable. He was brilliant with the person we support, highly recommended.
April 30, 2026
Unprompted review
Reply from Ross Care
Hi Bo, thank you for your kind feedback. We’re pleased to hear Sean provided such professional and knowledgeable service and made a positive impression during the visit. We’ll ensure your comments are shared with Sean directly.
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Dave Porter
I had Dave Porter arrive to carry out a service on my power chair.
Dave has carried out maintenance on my chair on several occasions and is always friendly and knowledgeable.
I had an issue with my chair which he resolved.
April 27, 2026
Unprompted review
Reply from Ross Care
Hi Stuart, thank you for your review. We’re delighted to hear Dave has continued to provide such friendly and knowledgeable support and was able to resolve the issue with your chair. We’ll pass your kind comments on to Dave directly.
Fantastic service
I had a very positive experience with Ross Care during the delivery of my wheelchair.
Mark Thurling, the engineer who visited from the South West London depot, was extremely kind, professional and patient. He took the time to explain clearly how to safely use the wheelchair and made sure both my daughter and I understood how everything worked before he left.
This support made a big difference to me, especially as this is new equipment that I will be relying on. I really appreciated the care and reassurance he provided during the visit.
Thank you very much.
April 29, 2026
Unprompted review
Reply from Ross Care
Hi Alexandra, thank you for your wonderful feedback. We’re delighted to hear Mark provided such kind, patient and professional support while delivering your wheelchair and explaining everything clearly. We’ll ensure your lovely comments are shared with Mark directly.
Excellent service
Excellent service and highly recommended. The repair to my wheelchair was done by engineer Sean Taylor who was polite and very efficient. I've had several repairs and services by this company and would give ten stars if I could!
April 29, 2026
Unprompted review
Reply from Ross Care
Hi Patricia, thank you for your fantastic review. We’re delighted to hear Sean provided such polite and efficient service and that you continue to have positive experiences with RC. We’ll ensure your kind comments are shared with Sean directly.
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