Gary Thompson from Ross Care is outstanding. He always arrives when he says he will, is friendly, professional and incredibly knowledgeable. No matter what problem my son’s wheelchair has, Gary alwa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sean Taylor is a consummate professional and a really nice person. He came to fit a new arm on my Q500 and thoroughly checked for loose nuts and adjusted accordingly. He is a delightful individu... See more
Company replied
Hi I phoned out of hours as my sons head rest had broken and was unable to use chair Gary Thompson was the person I spoke to he was very helpful and friendly he went into to work first thing next mor... See more
Company replied
Sean Taylor called 20 minutes before arrival. He was respectful of my home and was very professional throughout his visit. The work needed to be done on my wheelchair was very thorough and he explaine... See more
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Company details
Written by the company
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Contact info
Unit 11, Westfield Road, CH44 7HX, Wallasey, United Kingdom
- enquiries@rosscare.co.uk
- rosscare.co.uk
4.8
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good communication about what needed to…
Good communication about what needed to be fixed and when he could attend. Resolved the problem quickly and efficiently.
June 2, 2026
Unprompted review
Reply from Ross Care
Hi Ian, thank you for your review. We're pleased to hear the issue was resolved quickly and communication was clear throughout.
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First class service from Hugh …
Hugh was a very pleasant and extremely helpful man and was very efficient and quick at his job. In my opinion he is a great asset to Ross Care
June 3, 2026
Unprompted review
Reply from Ross Care
Hi Colin, thank you for your review. We're delighted to hear Hugh provided such helpful and efficient service. We'll ensure your feedback is shared with Hugh and his local manager.
I am the site manager for the nursing…
I am the site manager for the nursing home. Had a non functioning resident chair. Within 2 hours Terry Tunesi arrived. It was not the predicted fault (charger) terry went right through the chair and found a simple user error issue. Great service left the chair working and showed me how to check it in the right mode. Thanks.
June 5, 2026
Unprompted review
Reply from Ross Care
Hi Gary, thank you for your review. We're pleased to hear Terry quickly identified the issue and got the chair working again. We'll pass your feedback on to Terry and his local manager.
Great service amazing person all…
Great service amazing person all rounder kind and respectful guy
June 4, 2026
Unprompted review
Reply from Ross Care
Hi Aaron, thank you for your review. We're delighted to hear you received such great service.
Very grateful to have Hugh looking after my wheelchair
Hugh is always polite, friendly, knowledgeable and efficient. He makes sure that everything is as it should be with my wheelchair and takes care of anything that needs attention.
June 4, 2026
Unprompted review
Reply from Ross Care
Hi Clare, thank you for your review. We're pleased to hear Hugh continues to provide knowledgeable and reliable support. We'll ensure your feedback is passed on to Hugh and his local manager.
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Sean Taylor was very approachable
Sean Taylor was friendly, kind, knowledgeable and efficient. He explained everything, was respectful and very helpful throughout his visit.
I would recommend Sean from Ross Care to visit anytime due to his kind approach.
Thank you Sean ☺️
June 3, 2026
Unprompted review
Reply from Ross Care
Hi Heather, thank you for your review. We're delighted to hear Sean provided such friendly and helpful support throughout his visit. We'll make sure your feedback is shared with Sean and his local manager.
Very good
Very good, very helpful, went above and beyond the extra mile and I love the new tyres on my chair - thank you Simon for fitting them!
June 2, 2026
Unprompted review
Reply from Ross Care
Hi Alice, thank you for your review. We're delighted to hear Simon went above and beyond and that you're pleased with the new tyres. We'll make sure your feedback is shared with Simon and his local manager.
Fantastic service good quality equipment
Fantastic service very knowledgeable and professional engineer
Great equipment simple and easy to use
Very good quality
June 2, 2026
Unprompted review
Reply from Ross Care
Hi Adrian, thank you for your review. We're pleased to hear you found the service professional and the equipment easy to use.
Ross Care engineer explained how to use…
Ross Care engineer explained how to use the product very carefully and clearly.
June 2, 2026
Unprompted review
Reply from Ross Care
Hi Sandhya, thank you for your review. We're pleased to hear the engineer explained everything clearly and helped you feel confident using the equipment.
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POLITE FRIENDLY & KNOWLEDGABLE
Terry Tunesi polite, friendly, accommodating, patient, understanding & relaxed. He waited until we were ready to hoist Mum into the chair fot him to make necessary adjustments. He made Mum laugh. Reassured any issues even small please call and he will attend within 24hrs.
Great experience.
June 1, 2026
Unprompted review
Reply from Ross Care
Hi Mikelj, thank you for your review. We're delighted to hear Terry provided such friendly, patient and reassuring support. We'll make sure your feedback is shared with Terry and his local manager.
Speedy puncture repair.
I had a puncture on my wheelchair tyre. I phoned Ross Care and spoke to Lowenna. She said she would talk to her engineers and get back to me. Within 10 minutes she called and told me that Sean Taylor would come to my home as soon as possible. Sean then phoned and said he was on his way. He arrived and changed my tyre's inner tube and checked and pumped up my other tyre. From calling Ross Care to fixing my tyre it was only about an hour. What great service. Well done Sean Taylor and Ross Care.
June 1, 2026
Unprompted review
Reply from Ross Care
Hi, thank you for your review. We're delighted to hear Lowenna and Sean were able to respond so quickly and resolve the issue within such a short timescale. We'll ensure your feedback is shared with them and their local manager.
Giovanni was just brilliant
Giovanni was just brilliant. He comes for a second time and knows exactly what the problem is. He was extremely quick but accurate and precise and really very friendly!
Very professional service!
Thank you for the quick response 🙏🏻
You saved our weekend! 🌺
May 30, 2026
Unprompted review
Reply from Ross Care
Hi Nadya, thank you for your review. We're delighted to hear Giovanni was able to quickly identify and resolve the issue whilst providing such professional service. We'll make sure your feedback is shared with Giovanni and his local manager.
Gary Thompson
Gary Thompson - Ross wheelchair services - excellent.
He turned up bang on time, nice introduction and easy style. Knew the opportunities but checked as well on the visit - made the repair quickly and efficiently and took note of further action required and ordered the parts.
Good job Gary - thank you 😀
May 27, 2026
Unprompted review
Reply from Ross Care
Hi Martina, thank you for taking the time to share your feedback. We're delighted to hear that Gary arrived on time, completed the repair efficiently and kept you informed throughout the visit. I'll be sure to pass your kind comments on to Gary and the local management team.
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Thank you, Sean Taylor
My chair had cut out completely. I rang rosscare and they sent Sean Taylor straight out. He was able to find the fault and fix it and fixed a few minor faults he found too. Excellent engineer. Gave accurate eta and made sure I was set up in the chair again before he left. Rosscare usually provide an excellent service.
May 28, 2026
Unprompted review
Reply from Ross Care
Thank you for your review. We're pleased to hear that Sean was able to attend promptly, resolve the issue and ensure your chair was fully operational before leaving. I'll make sure your lovely feedback is shared with Sean and the local management team.
Worse than the NHS service
This company have replaced NHS wheelchair services in Durham.
My family member passed away recently.
It's painful seeing her empty chair. We have been told to contact Ross care to collect it.
They never answer the phone.
May 27, 2026
Unprompted review
Reply from Ross Care
Thank you for sharing your feedback. Firstly, please accept our sincere condolences for your loss. We're sorry to hear about the difficulties you've experienced arranging the collection of the wheelchair and appreciate you bringing this to our attention. We would like to look into this further, so please contact us via complaints@rosscare.co.uk with your details and reference your review. I'll also ensure your feedback is shared with the local management team.
Strange how almost all reviews start…
Strange how almost all reviews start with drivers name, almost like it's been driven by a scanner at the end of a delivery, forced 5 star whilst stood in front of the service user is so disingenuous. You should be ashamed and have flagged this practice as the date of the system scanner update is clear.
May 27, 2026
Unprompted review
Reply from Ross Care
Hello, thank you for providing feedback. Our engineers do proactively request optional feedback, and where possible, aim to capture names so that managers can follow up (whether that's to recognise good practice or investigate issues if they occur). If you have, however, been subject to any pressure, this is a serious matter which we would want to investigate. Please email any details to complaints@rosscare.co.uk to enable us to explore this further.
Gary Thompson visited me today
Gary Thompson visited me today, he was courteous and polite, I found him proficient repairing my wheelchair, also a pleasure having him come to visit.
May 26, 2026
Unprompted review
Reply from Ross Care
Hi Simon, thank you for your review. We're delighted to hear that Gary was courteous, professional and able to repair your wheelchair efficiently. I'll be sure to pass your kind feedback on to Gary and the local management team.
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Gary listened and once he was done he…
Gary Thompson listened and once he was done he explained what caused the problem and how he fixed it. That was valuable info
May 26, 2026
Unprompted review
Reply from Ross Care
Hi Banny, thank you for taking the time to leave a review. We're pleased to hear that Gary listened to your concerns and clearly explained both the cause of the issue and the repair he carried out. I'll make sure your feedback is shared with Gary and the local management team.
Hugh was very friendly
Hugh was very friendly, punctual and quick and efficient with the repair if th wheelchair. Let us know when he was his way to us so we could have the chair ready
May 22, 2026
Unprompted review
Reply from Ross Care
Hi Liam, thank you for your review. We're pleased to hear that Hugh was friendly, punctual and able to complete the repair quickly and efficiently. I'll ensure your kind comments are passed on to Hugh and the local management team.
Service with empathy
Gary Thompson visited our services to repair a wheelchair.We knew that probably needs new part and he confirmd our suspicions.
Whoever,it was very important for our resident to use the wheelchair in the weekend so when we explain that to Gary,he found a temporary and safe solution to our problem until the part arrives.He shown empathy and understanding and those are very good qualities for a person in his position,who is dealing with people in care.Thank you so much Gary
May 21, 2026
Unprompted review
Reply from Ross Care
Hi Poppy, thank you for sharing your experience. We're delighted to hear that Gary showed empathy and understanding while finding a safe temporary solution to support your resident until the replacement part arrives. I'll be sure to pass your lovely feedback on to Gary and the local management team.
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