Route1groupltd Reviews 

The Route1 service was really good and the crew were very pleasant.
We had double checked the dimensions in advance of ordering but nevertheless, delivering the sofa bed we ordered for our spare room was a tight fit. However, the crew persevered and got it in place.
Many thanks.

Great service from start to finish. I was quickly given a date that worked for me when the 1st date offered wasn't convenient.

The delivery guys were very efficient and polite and handled my new sofabed with great care.
Highly recommend

Received no notifications on day of delivery until
phone call to say they were at my front door. Opened door - nobody there. They had gone to wrong house. I had to walk down the road to direct them. Why
stressful? Probably because I am 89.

Excellent service, we were kept informed about the delivery, it arrived on time and it was delivered in a courteous, helpful & professional manner. Thank you.

DRIVER SAID HE WOULD CALL BEFORE HE DELIVERED OUT PARCEL
CRAP DRIVER DIDNT CALL AND LEFT OUR PACEL OUTSIDE OUR HOUSE
5FT X 5FT X7 FOOT MACHINE
EVEN THOUGH WE HAD PAID TO HAVE IT DELIVERED INSIDE OUR HOUSE
LEFT TWO OAPS TO TAKE IT IN
IDIOT

Just had the guys deliver a sofa today, what lovely chaps, they were so friendly and helpful and took the sofa up a steep garden to the room where it was going, this wasn’t an easy task and they did it smiling and joking. The nicest and most helpful delivery chaps I’ve ever had. Can’t recommend highly enough. Thank you

Delivery booked for 7-10am today for 4 velvet chairs (order value over £1200) - I received a text at 5.30pm evening to say 'we are near and can deliver in 30mins' - I explained no-one in house, so no, please leave till the booked time slot.

I then received a call to say the delivery driver had left the order in an open porch - we live in the country, it was high winds and pouring rain - Even after I answered the call to say No don't leave it!

Thankfully chairs weren't damaged but clearly driver just wanted an easy shift today and we paid £45 for this service.

Excellent - really helpful team. Highly recommend.

We had a sofa bed delivered in the evening. Access to the room was very tight and required removal of the bed mechanism to make the delivery possible. The Route1 team were fantastic. They went above and beyond my expectations to make sure the sofa bed was installed successfully. Thank you.

Great customer service! We had to update our contact details the day before delivery and they confirmed everything right away. We got a call 45 minutes before the delivery, which was very useful. Our sofa was delivered well and on time.

At no point, neither by product seller’s nor this delivery company’s communications, was I informed that the two large boxes containing the gazebo would be kerbside delivery only. The two burly operatives refused to do anything other than leave them on my driveway. It took me, a 61 year old lady, two hours and the use of a sack barrow that fortunately I have, to open the boxes and transfer all the contents to the rear of my property. The delivery guys were definitely not interested in going the extra mile. Their only potential problem solving suggestion was to fail the delivery. Very disappointing.

A mix up between purchase vendor and delivery company meant it arrived later than I'd expected. Had been told, by vendor, delivery to garden. Actually kerb side. Not helpful as I'm 66 and the gazebo boxes are extremely heavy. Lucky to have two strong electricians on site to help. Communication on delivery time good. Delivery team ok but only average service.

The delivery went well. The staff was attentive and didn’t give up at the first difficulty but helped to find a solution till the sofa was positioned in the desired room

Delivery date and time were fine but I specifically ordered a sofa with removable arms for easy delivery. The delivery team was trying to bring it in as it is. It didn’t work and they start removing arms in my hall and not sure what they did but my floor was scratched on around badly in a hall and in living room there the sofa goes. They told me they put cardboard under but for some reason it didn’t work. I think delivery team needs to be more careful and carry the stuff rather than slide it on a floor

Those three lads worked so hard! Our house is old with low ceilings and small doors, but they did the job well, and with care. So, very pleased them.
Thankyou so much

Delivery slot confirmed by email the night before. Phone call a couple of hours before. On time and extremely courteous and polite. Good product knowledge, showing me how to operate the sofa bed. Removed all packaging. Highly recommend.

The crew who delivered our new sofa bed today were great , very friendly and knew exactly what they were doing , thanks

My delivery was advised by the shipper as being due for delivery to me on Friday 7th Nov 2025.
Route 1 advised they had the goods on Thursday 6th Nov 2025.
On Friday 7th, the day delivery was due, they advised goods would be delivered Monday 10th between 1 and 4pm.
I changed my work schedule to accommodate this change, but was far from happy.
Monday 10th, none of rhe tracking links supplied actually work. I found a way to reach and found our delivery was expected 2.51pm.
Just after 4pm I rang to find out where my delivery was.
Just after 4.10pm the courier rang and advise he would be 40 minutes.
Two men arrived at 4.50, walked across my neighbours garden and roughly handled my goods.
I anticipate they may be damaged, time will tell.
So 3 days, twice late and possibly damaged too!!
Unimpressed.

Slight delay in the pick up but not the fault of the company. Very good communication and uplift re-arranged. Mannerable staff.

Two fantastic delivery guys, who were very communicative and helpful, when taking a pair of heavy sofas up some tricky stairs. Then they made sure the sofas were all set up correctly.