Gorgeous shoes , amazing deals and excellent customer support team, My husband obsessed with these shoes so We have purchased 2. Mine was too big and I reached out to customer support team they respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their shoes are not as advertised. Ordered from an instagram ad and was not provided with the correct style. I was never provided any order confirmation and when I received the wrong order style custo... See more
If the customer service industry needs a company to show how to set the bar high.... ROVUX is that company. I received my shoes today...to say that they didn't fit would be an understatement. I emai... See more
I bought a pair of sneakers which I think look amazing and definitely something we don’t see in other sneaker brands. It fits nice and feels good for everyday use. The company is very professio... See more
Company details
Written by the company
ROVUX Footwear strives to deliver flawless products that match the complexities of the evolving market in which it operates via one-of-one designs and an acute manufacturing process. The result: a seamless product
Contact info
United States
- support@rovuxfootwear.com
- rovuxfootwear.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a small issue with my order they…
Had a small issue with my order they immediately fix the problem and reship out me another pair of shoes. Will buy again thanks ROVUX
No explanation of where to return the…
No explanation of where to return the shoes. Difficult to get a hold of someone to send the shoes for a return for the right size. Paying on a pair of shoes that I don’t even have yet in my size. Shoes were return to warehouse it came from now I’m being told the she’s cannot be returned to the warehouse. So where do I send to fry the right pair in my size?
Exchange
I recently purchased a pair of shoes that were my actual size a size 7.5. When I received and tired them on they were a tad bit to big but comfortable. My 1st thought was to keep them but I knew I wouldn’t wear them so I decided to request an exchange. Rovux support was so helpful and professional. They answered my questions and concerns in a timely and professional matter. Made my purchased well worth it. I will be a returning customer.
I love my shoes
I love my shoes the colors are so bright an pretty an I love that nobody has them that’s my favorite part I’m going to be the first to step out in them.
I ordered shoes and received the wrong…
I ordered shoes and received the wrong size. The fixed the issue immediately. Great customer service.
First Customer and my experience has been amazing
First Customer and my experience has been the best of any online shopping experience ever. The quality and service of this company is Amazing. Best shoes ever!
I received a spectacular designed shoes…
I received a spectacular designed shoes but different size. I WROTE an e mail and inmediately response and solve the problem send me another pair of shoes. I appreciate the quickly response. I am waiting my new shoes. Thanks a lot.
Very receptive and short response time!
I ordered two pair of shoes and when…
I ordered two pair of shoes and when they arrived I noticed a small imperfection in one of my shoes. I emailed ROVUX and they responded immediately and quickly fixed my issue. They were very professional and attentive to my needs and I will surely recommend others to buy from them. BTW...my sneakers are super comfortable and looks exactly like the shoe on the website.
I would love give you five stars
I would love give you five stars , but I need a 7.5 size sneaker not a size 6. So if you sent me a 6 , then it won’t fit . I want to buy my husband a pair but am now afraid it won’t come in the right size . The whole reason why I bought this sneaker is because it reminds me of ms colors which my husband has .
Shoes was just as expected customer…
Shoes was just as expected customer service was great as well. Got right back with me. Shoes are very well made will order again.
I bought a sneaker on september 2020 I did’t receive it yet
I bought a sneaker on september 2020, but I didn’t receive it yet, I am waiting the delivery more than 7 months!!! I have ever tryied contact with them, but I didn’t receive any answer!!!
I have never had such a disgosting experience!
Good costumer service good quality…
Good costumer service good quality sneakers
I was so excited when I received my…
I was so excited when I received my Rovux sneakers in the mail today. They were so cute but too big, I contacted the team and they were so nice and helpful by placing a new order with a smaller size and instructed me to keep the first purchase. I was not charged for the new pair and I am definitely ordering from Rovux again and again. YOU GUYS ROCK!!
I love my shoes
I love my shoes! They’re so cute! And this company has great customer service. I contacted them because my shoes were a little too small. They responded promptly and I will be receiving a replacement pair. I would definitely recommend.
I gotta say that this company was the…
I gotta say that this company was the best ,they responded to my issue very fast and solved my problem without hesitation.im truly an excited and happy customer and I feel proud to be the owner of a pair of these super hot 🔥 sneakers.thank you ,!!! Hurry and order yours don't miss out
It was fast easy.
First of all the shoes are raw af I…
First of all the shoes are raw af I love them! Also had a issue where I needed a new size and the customer service was quick and extremely helpful. Will definitely be ordering again. 10/10 highly recommend
Very attentive and professional
Very attentive and professional. I appreciated how easy it was to get ahold of someone through email and how helpful they were. Thank you
Great customer service and fabulous…
Great customer service and fabulous shoe!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








