I ordered a side board, it arrived (with delay) totally damaged. I took immediately pictures and wrote an email to the company plus filled out the complain form. Nobody has contacted me yet, it’s been... See more
Company replied
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See what reviewers are saying
I ordered two ginormous paper lampshades from this company which has lovely homewares and they were slightly damaged. No faffing about at their end at all: replacement, refund or discount offered imme... See more
Top price, the article has been shown as not available after ordering, took 2 weeks and the order arrived, origin product and unbeatable price, thanks. Have been skeptical as the price was so low, but... See more
I ordered a ceiling lamp here since I chose a coupon with a discount after some online purchase. I loved the choice of the products and their design. I liked that unlike other online shops there was n... See more
Company details
Written by the company
Skandinavisches Design von seiner besten Seite. Deutschlands größte Auswahl an Design für Ihr Zuhause.
Contact info
Porfyrvägen 2, 23892, Nybro, Sweden
- +49 800 000 9761
- info@royaldesign.de
- royaldesign.de
3.9
Great
8K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, fragile vase was packed very properly and arrived with no damages
August 31, 2022
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shipping error
Delivery has been completed but not received because the company name is not listed in the delivery address.
I'm confused because the tracking number is different from the DHL tracking number.
Please pay more attention to shipping.
August 5, 2022
Reply from RoyalDesign
Dear Sin Rok Kang,
Thank you for your feedback. According to DHL your order has been delivered on August 3rd. Our customer service will contact you with more information regarding the delivery.
Best regards
The team at RoyalDesign
Slow shipping but perfect product
July 22, 2022
Reply from RoyalDesign
Dear wenjun,
Thank you for your feedback.
We are very sorry to hear one plate is broken. Our customer service team will contact you today to settle this claim.
We apologize for any disappointment caused by this.
Kindest regards,
The team at RoyalDesign
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Great costumer service!
I got my product quicker than advertised, and they were shipped safely wrapped. In an unnecessarily big box, but that is pretty common I would say.
I had a problem with one of the products, and reached out to the costumer service. They resolved the problem quickly in a friendly and satisfying way.
I will order from them again.
June 2, 2022
I ordered the Fritz Hansen vase
I ordered the Fritz Hansen vase. And I received broken items.
May 25, 2022
Reply from RoyalDesign
Dear Hunjeoung,
Thank you for your feedback.
We are very sorry the product arrived damaged. We can see that you have already contacted our customer service and we will review your claim as soon as possible. We apologize for the disappointment caused by this.
Best regards
Your RoyalDesign team
Super Service
May 21, 2022
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Fast and Smooth delivery
The order process is smooth, CS team is helpful, delivery is fast and can be tracked online. Easy to order and enjoy online shopping.
April 26, 2022
One good online shop
The Sortiment is wide and the prices are very competitive. Everything is very easy here.
They send fast and care a lot with the packaging, trying to minimise it while sending things safe.
I particularly appreciate it, environmental care and reducing the hassle for the customer.
April 23, 2022
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Painfully slow dispatch and shipping
Painfully slow dispatch and shipping. Given that I’d want to see what I’d ordered in my lifetime I would never buy something from Europe using FedEx economy. Then took over a week to realise something was out of stock and I’ve missed the opportunity to buy elsewhere. Check their shipping info to the UK before buying because you may have to wait some time. CS might as well send auto-replies as messages; literally no point dealing with them. Really disappointed with this order.
In response:
I have literally just gone to your checkout with an item and it is NOT clear unless you check. You advise that you may send items separately but not at completely different times. I’m not the only person who has found fault with this. This isn’t a big deal but I do find it frustrating when companies send disingenuous, passive aggressive replies. Have a great Easter!
April 14, 2022
Unprompted review
Reply from RoyalDesign
Dear John,
Thank you for your feedback.
Your order was dispatched two days after placing it which is well within our handling time that we inform about on our website.
As you chose for your order to be sent with economy shipping to the UK, the delivery can take up to ca. 2-3 weeks. If you want a fast delivery you would need to chose priority shipping. You have been provided with this information in the check out when chosing the delivery option.
We are very sorry that one of the ordered items is out of stock. We can see that it has already been canceled from your order and a refund has been made to you. We apologise for the disappointment caused by this.
We wish you a Happy Easter!
Best regards
Your RoyalDesign team
All in all acceptable
All in all acceptable! Order and product is nice only the delivery took quite long ... I guess it was half a week.
April 2, 2022
Recommended
Great product and shop
Everything was great but if you want get even better you could try to include the estimated delivery date in the order process. That would help.
March 24, 2022
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All perfect! I will get something here again.
The products are very nice quality, packed perfectly, and delivered soon. I’m very happy with their well-organised service.
March 11, 2022
product very nice and shipment was fast
February 28, 2022
Would order again without hesitation
Would order again without hesitation. Very competive prices, fast delivery and good packaging.
February 26, 2022
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