It was truly a pleasure to speak with Georgina in the Royal London Income Release Team today, who dealt with my request for our mutual client quickly, efficiently, and with such politeness. We could d... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Being able to swiftly speak to an advisor is a real blessing in these AI dominated days. It was no more than a couple of minutes before I got through to Greta who was one of the most polite, helpful... See more
Company replied
The staff were absolutely very helpful,very curteous and Professional Sam Homer helped me so much and guided me about my Annuity policy He was very Knowledgable and polite and Professional,he des... See more
Company replied
I have always found business with Royal London to be straightforward. Today's experience was no different. Alison Ashton gave me very clear details of everything I needed to know, then dealt with my... See more
Company replied
Company details
Written by the company
Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.
Contact info
80 Fenchurch Street, EC3M 4BY, London, United Kingdom
- royallondon.com
4.6
Excellent
6K reviews
No recent history of asking for reviews
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Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had a positive experience with our customer service and appreciated the short waiting time. Thank you for your kind words!
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that you had such a positive experience with our team. Thank you for taking the time to share your feedback!
Rhonda was very helpful!!
Rhonda was very helpful and clear with her guidance on what was required to complete my request. A pleasant and easy call thanks to her professionalism and friendly manner.
July 1, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that our team member was helpful and clear, making your call a pleasant and easy experience.
Excellent service and response from…
Excellent service and response from someone who cares about there customers!
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that you received excellent service and a great response. Thank you for your positive feedback!
Immediate response to my query.
The advisor Alison Ashton was very
personable and extremely helpful and thorough with the answer to my query.
I am more than happy with the overall services of Royal London and their staff and would have no hesitation in recommending their services to family and friends.
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was personable, helpful, and thorough. We appreciate your positive feedback and are glad you're happy with our overall services.
Always efficient
Always efficient. Better when I used the direct number. The standard number was a long wait but the lady was efficient and good
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're glad to hear that our team member provided efficient and good service, even with the longer wait times on our standard line. We appreciate your feedback.
very helpful and cooperative staff of…
very helpful and cooperative staff of Royal London
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate your feedback! We are so glad you found our team helpful and cooperative.
Excellent customer service
Rhonda was very helpful and informative.
When I asked a question that required further detail Rhonda was able to access the answers quickly and in detail from her colleagues. The quality of the call was also very good and clear. Excellent customer service thank you.
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're delighted to hear that our team member was helpful and informative. It's great that your questions were answered quickly and in detail, and that you experienced excellent customer service.
Very helpful and information staff
June 30, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that our team were helpful and informative. Thank you for taking the time to share your positive feedback!
Very polite reception
Very polite reception, explained all the league side in a professional manner.
Carried out my business in a calm way.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team was polite and professional in explaining everything. We're glad we could assist you calmly with your business.
Enquiry about my pension
Michelle cousins was very helpful & explained everything to me so I understood
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're happy to hear that our team member was very helpful and explained everything so clearly that you understood. We appreciate your positive feedback!
Dealing With Royal London
When dealing with Royal London I spoke to Hanife Cook and I have to say she was wonderful. Very pleasant, very helpful, explained everything very clearly and she is a credit to the company. Credit where credit is due.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback. We are happy to hear that you had a wonderful experience and that everything was explained very clearly to you. We are glad we could help.
Great experience
My experience today was very professional and your agents were polite and helpful (Michelle Cousins), and the other 2 ladies I spoke to earlier
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn that your experience was professional and that our team members were polite and helpful.
very helpful with what I needed to do…
very helpful with what I needed to do very good
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad to hear that we were able to help you with what you needed. Thank you for your kind words!
Royal London always make everything…
Royal London always make everything straight forward.
The bereavement team - Chris who explained everything timescale of processing the claim and emailed me straight away with the requirements needed.
Exceptional service.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that we made everything straightforward for you during such a difficult time. We appreciate your kind words about our bereavement team's exceptional service.
I spoke to Lisa May at Royal London
I spoke to Lisa May at Royal London. She was brilliant. Guided me thru the RL app explaining where to look and saved me lots of time. Thank-you Lisa
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was brilliant and provided excellent guidance through the app, saving you valuable time. We appreciate your positive feedback!
the customer advisor was most helpful…
the customer advisor was most helpful even though I was unsure what I was doing. excellent service.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We are so pleased to hear that our team member was very helpful, even when you were unsure. We appreciate your positive feedback about our excellent service.
Sam Nelson and the Royal London Team…
Sam Nelson and the Royal London Team have been very helpful. Great service. Transition to Pension Drawdown by Sam was fast and efficient. Many thanks Royal London Team.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We appreciate you sharing your feedback! We're so happy to learn our team was helpful and that the transition to pension drawdown was fast and efficient.
Alison was freindly ,helpful and…
Alison was freindly ,helpful and efficient which was what made the exprience 5 star.I would also that this has always been the case and have never had reason to be dissatisfied with the service I have received.
June 29, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so pleased to hear that our team member was friendly, helpful, and efficient, contributing to a 5-star experience. We appreciate you sharing your consistent satisfaction with our service.
Royal London Pension App
A great App for daily use and access to my pension pot. A great response when any queries raised. First class pension service.
June 28, 2026
Unprompted review
Reply from Royal London Mutual Insurance Society Limited
We're so glad you find our app great for daily use and appreciate our service. Thank you for your kind words!
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