Royal London Mutual Insurance Society Limited Reviews 

Alison was freindly ,helpful and efficient which was what made the exprience 5 star.I would also that this has always been the case and have never had reason to be dissatisfied with the service I have received.

A great App for daily use and access to my pension pot. A great response when any queries raised. First class pension service.

Staff members provided excellent service, the first staff member I spoke to directed me to the correct department and I was dealt with in a way that inspired confidence, and I was able to deal with my issue in one phone call.

Very helpful and a professional approach. Spoke very clearly throughout the phone call

I don’t like using computers etc Theodore talked me through everything she was very polite and knowledgeable making what appeared to me as high tec to a simple way thank you Theodore

Administration slower than expected.
However, everything was looked into and rectified after I completed their complaints form, they also sent me a lovely hamper to apologise.

simply always very efficiant, on the times I've need to call and go through things.

Great customer service, thanks Toby

spoke with Martin Coe this morning regarding my pension and he was most helpful. He explained everything in great detail and took the time to make sure I fully understood everything he informed me of.

unbelievably helpful member of staff. very knowledgeable. clear advise, actioned immediately.

I did have a very nice experience contacting roial london today .
It was very helpful.
A special thank you fir Lucy fawkner-corbett.

From the beginning staff helped me get what I needed.
When I struggled on line they arranged a call to do it over the phone it has been stress free thank you Sam Nelson

ABSOLUTELY INCOMPETENT!
Only use this company if you enjoy extreme levels of stress and stratospheric hypertension!
They send you forms with options to cash in your pension you don't have on forms they don't even accept if you did. It then takes them six weeks to send you new forms again with options you don't have on forms they won't accept. It took them FIVE attempts to transfer funds to another provider FIVE attempts! How is it possible for a company to be this utterly useless? They don't call you back, they don't care and they certainly aren't interested in customer relations or looking after customers. You pay into a pension for 24 years but God help you if you want to access your money. An infected and impacted wisdom tooth would be less painful than dealing with Royal Incompetence, sorry: Royal London. If you have a few hours to spare with some valium handy then be my guest..........

Hanife Cook, what an incredibly lovely lady, professional, courteous and caring. I found talking to her a real joy, she was able to help me sort out my issues, listened to what I said and she was so empathetic, thank you Hanife you represented Royal London that put me completely at my ease

Imogen was very professional and extremely helpful. First class!

The ease of use, and the service received

The speed of actioning my income payment request was 5 stars. In general the performance of my pension has been fantastic over the years beating my expectations considerably.

Long unacceptable wait times when ringing to ask a question or have a query
Very long process and longer response times when emailing

It is so nice to be able to speak to actual human beings, after explaining to the customer service advisor my query, they promptly redirected me to the pension beneficiaries team. The gentleman I spoke to was excellent, he was very pleasant and polite, took the time to explain things in detail and more than happy to answer all my questions to ensure I had understood the process and options available to me.