Royal Routes UK Reviews 

160
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and patient when organizing complex family holidays. People consistently find the booking process to be smooth, highly informative, and completely stress-free from start to finish. Travelers truly appreciate receiving great deals, wonderful destination recommendations, and excellent ongoing support throughout their entire travel planning journey. However, some people mentioned experiencing communication difficulties, unexpectedly high name-change fees, and service issues after the trip started. A few reviewers expressed frustration regarding unresponsive support channels once their travels had officially begun.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful, professional,... See more

Holidays

Customers consistently note positive experiences with holidays, highlighting how simple the booking process... See more

Booking process

Clients share positive opinions on the booking process, highlighting how advisors make arrangements easy and... See more

Service

Consumers find service to be positive, highlighting smooth and stress-free booking experiences. Reviewers... See more

Customer service

Customers report widespread satisfaction with customer service, highlighting helpful and patient staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Royal Routes UK booking system is very easy and informative. You tell them what you want to do they will get back asap to you with a very competitive price. Easy instructions to follow. I was a bit ju... See more

Company replied

Rated 5 out of 5 stars

I just had an enquiry about a trip to Disney for my son birthday in May next year ❤️ 😍, the lady ,her name is Clara ,was very receptive, quickly responded to me woth a quote, even when I realised... See more

Company replied

Rated 5 out of 5 stars

I was booking gor holiday first time with Royal Routes uk , after watching online advertisement I was so scared of being scammed But Simon worked very hard , make me feel friendly answer all my... See more

Rated 5 out of 5 stars

Clara has been amazing and nothing has been too much trouble. We asked for so many different variations for our trip and she came back in great time with all the information. I would definitely recomm... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency

Written by the company

At, Royal Routes we believe that traveling should be stress-free and enjoyable. That’s why we offer various travel services catering to your needs. Whether you’re planning a family vacation, a romantic getaway, or a solo adventure, we’ve got you covered. We help you explore the world with ease and comfort. We are a team of experienced travel enthusiasts passionate about creating memorable client experiences. Our goal is to provide you with the best travel experiences, no matter where you want to go or what you want to do. Our team comprises travel experts with extensive knowledge of destinations, cultures, and travel styles. We take the time to understand your travel preferences and provide personalized recommendations that suit your needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

160 reviews

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4.8

All reviews

(160)

122 reviews in the last 12 months

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Rated 5 out of 5 stars

A Big thank you to Simon and Royal…

A Big thank you to Simon and Royal Routes.
I have just returned from Disneyland Paris with my family and l wish to say that this travel company is incredible. Their services were second to none, everything went amazing. Simon was extremely professional, supportive and helpful throughout Simon got us an amazing family package at such a peak time within a short notice. My wife is a wheelchair user and requires special assistance however, EasyJet, the hotel-compianile and Disneyland both the park and the studios were all well informed about my wife’s condition and everything went smoothly.
My family had an amazing experience and l own this to Simon and Royal Routes. I highly recommend them to anyone who wants their services.

Thank you
David

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

I have just booked a family holiday to…

I have just booked a family holiday to Disneyland Paris for next year this is the first time I have booked through this travel company I was skeptical but the travel consultant Dexter I was dealing with put me at ease and soon as holiday was paid all the travel flights and tickets was sent over writhing 48 hours thank you for all your help and the million questions I asked I will definitely be booking through you guys again.

Thank you Dexter

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Dexter was very patient with searching for deals. He gave me time with reviewing the deals he sent over to me and he put in a lot of effort. We haven’t yet booked but so far the communication has been great.

August 13, 2025
Unprompted review
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Rated 5 out of 5 stars

We have just returned from Disneyland…

We have just returned from Disneyland paris after 4 days!
I was hesitant booking through Royal Routes as I had never heard of them before but wow if you are thinking of booking with them do it!
Simon is one of the most helpful people I have ever dealt with when booking a holiday he knew how nervous I was I was travelling on my own with my 7 year old son he literally sorted everthing flights, hotel, transfers, park tickets honestly nothing was too much trouble whatsoever he is literally available all the time to help with any questions I had and if he isn’t available someone is on the other end of the phone to help he kept in touch from booking to even the day we were travelling home he gave some great advice about everything. We stayed at the Adagio apart hotels in V”Al De Europe just a 15 minute simple straightforward walk to Disneyland Paris or catch the free shuttle bus which takes 5 minutes if that drops you right outside the parks, the hotel had everything we needed and a lovely swimming pool which was brilliant after 2 days at the parks staff are super helpful we were able to leave our luggage after checkout in a locked up cupboard as we didn’t get picked up until later on for our flight home it’s right near a Huge shopping complex which had everything even a Lidl where you can buy food and cook in the hotel room which has a cooker, fridge/freezer kettle.
So if like me your a bit nervous I would 100% book your break with Royal Routes you won’t be disappointed first class service will definitely be booking out next adventure through this company

Thanks once again Simon

Lyndsey

July 29, 2025
Unprompted review
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Rated 4 out of 5 stars

Disneyland Paris

Have booked with the company to go to DisneyLand Paris in October.

A little sceptical at the moment as not many reviews but I have received tickets, hotel reservation and flight booking so all looks genuine.
Have booked seats for flight and tickets are now on my Disney app using the codes on tickets given so all looks above board.

I would be interested in seeing reviews from others that have already been on a trip using this company rather than just a booking review!

Hopefully all will be ok and Simon has been great to deal with and took the stress out of booking myself!

July 1, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Sheena,

Thank you for your honest and detailed review.☺️ We truly appreciate you choosing us for your magical Disneyland Paris trip and are delighted that Simon provided a smooth, stress-free booking experience.

We completely understand it's natural to have questions when trying a new company, and we're thrilled that receiving all your tickets and reservations has given you confidence. We're just as excited as you are for your holiday in October and are confident it will be a wonderful, seamless experience from start to finish. 🎢🙌

We look forward to welcoming you back after your trip!🤩🤩

Team Royal Routes ✈️

Rated 5 out of 5 stars

Trip to Disneyland paris

What made my experience great was the way I was greeted by the staff the person who delt with my holiday was a lady by the name of Nora who put everything in place for me after I changed my choice so many times due to family and friends pulling out and others taking there place your company should be so proud of Nora who handled this with for me giving me a lot of respect thanks again Nora for your help

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

Really great experience dealing with Nora, she was very patient with me. I am very busy, but she gave me time and she put a lot of effort into sorting me out without being bothersome.

I was very hesitant booking at first as this company is not so familiar, so did had 2nd thoughts. I brought it up to Nora, but instead of being offended, she was all ears and answered all my questions with no hesitation, pride, honesty, and enthusiasm.

I am excited for our 2nd trip to Disney Paris next year, all thanks to Nora, Thanks Nora for assisting me.

June 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Extremely helpfull!

Just booked with is company for trip to krakow next year, Simon has been dealing with me and has been extremely helpfull in all matters regarding our trip.10/10 so far!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is fantastic,

Customer service is fantastic,
Simon looked after our every needs, he realised we all have different needs and priorities. Every questions we asked and details we changed was no trouble for him. There was no pressure to book until we were all agreed. We are all excited to go on our family holiday next year with our Daughter and granddaughter. Thank you again Simon for making our dreams possible!!.
Blessings from the Dixon family 👍💞

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

I have just booked a holiday with…

I have just booked a holiday with friends and Nora made it all so easy . Nothing was too much trouble and was very patient waiting for details from one of our party who was out of contact for a couple of days .
Will definitely use Royal Routes again

June 24, 2025
Unprompted review
Rated 4 out of 5 stars

so far is been very good my experience…

so far is been very good my experience with the agent Simon! all I have requested was done and I'm looking forward to do the trip and see my girls at Disney paris and hope to travel again with royal gate way group !

June 17, 2025
Unprompted review
Royal Routes UK logo

Reply from Royal Routes UK

Hello Mariano,
Thank you for your wonderful feedback! We're thrilled to hear that Simon has provided you with excellent service. ✨

We're so excited for your magical Disney Paris adventure with your girls! 👑💫 We can't wait to help you create many more happy travel memories together! 👨‍👧‍👧🥰

Team Royal Routes ✈️

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Rated 5 out of 5 stars

Our first family holiday booking…

Our first family holiday booking through royal routes and wow Liam is amazing !
I couldn’t have booked our family holiday to Disneyland without his help .
Liam is very professional & made sure we have the perfect package for our daughters birthday 🙌🏼

June 4, 2025
Unprompted review

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